Originally Posted by sneekypeet
Lastly, the only reason I am getting a BNIB cooler is to try to appease me and make me go away, because I am causing too much of a stir in bad press for standing up for what I know and believe.
No I think its to make you happy and there is nothing wrong with that. That way they can test your hardware in greater detail and see what the problem was so If there was a problem they could fix it so it never happens again. Look at the recalls car companies do when they have a big issue, they dont give ppl replacement cars... they correct the problem.
Chad in my honest as god's my whitness I think the problem could have been a bad base on your cooler. Like I said in a previous post mabey the plating of the cooler was fuged up straight from the get go...
I believe Andrew is going the right thing for you and not to hush you up but to make things rite for you... Thats what a good company does.
Here off topic, I bought a 2013 Kia here last June and bitched about the fuel economy...
Here the dealer found the wrong fuel trim was programed into the computer straight from Korea... Ok that got fixed... Now Kia is issuing us customers a fuel rebate... 20,000km or one year for life as long as you own the car. Here they found one test on fuel economy was off by .01% IMO wipty fukin do but they are making good to there costermers. So all in all Im expecting $120-160 dollars a year on a pre paid credit card... to me thats what makes a company shine