Originally Posted by cadaveca
Actually, it's probably because I know to be very civil in my conversing with them. If you are rude and swearing, sure, you're gonna get banned, and as soon as I hear about something like this, I know that's what happened.. somebody tried to get a refund, was refused, got rude, and then got banned. Trying to get the refund probably isn't why they got banned.
Aye, if you are calm and understanding everything becomes a whole lot easier.
And this screams "need more info".