Anyone who's ever had the Red Ring Of Death (the Xbox 360's way of saying it's dead) knows what an unfortunate position they are in. There are various ways to fix the RROD, but most of them indicate that it's time to get a new Xbox 360. Ordinarily, this would not be a problem. In a classic RMA (Return Merchandise Authorization), a customer says they got a broken product, want a new one, ship the broken one to the manufacturer, and get a new one for their troubles.
However, what happens when this keeps happening? A certain Justin Lowe has done this classic RMA procedure with his Xbox 360 eleven times over, and still isn't sure whether or not he'll have to do it again. And with the wide range of problems he's had, why should he be sure? He's lost three Xbox 360s to the infamous red ring of death, two to disc read errors, two were dead on arrival, several had random audio and video-related issues, and one actually exploded
. Customer support was at first friendly and fast, but now, it seems to Justin as if they are slow and unhelpful.
Justin also noticed a disturbing trend in the Xbox 360's he gets as "replacements". Unless Justin requests a new Xbox 360, Justin gets a refurbished unit. When Justin did request a new unit, he claims that it took a lot longer than it took him to get a refurbished unit.
This problem would be comical if Justin was the only one who had to return his console several times just to play his games on his console. Unfortunately, it's hardly a laughing matter. Several gamers report that they have had to send in their Xbox 360s, getting nothing more than refurbished units for their troubles. Some gamers might have gone through even more broken consoles than Justin.
After Justin got his 12th console, Microsoft was contacted about this problem. Microsoft confirmed that they are investigating Xbox 360 failure, customer service for people that are unfortunate enough to get a broken Xbox 360, and have shipped Justin a brand new Xbox 360 (Jason also confirmed that; he's probably happily fragging as you read this). Microsoft refused to comment on exact Xbox 360 failure rates. Please follow the source link for a more complete investigation into this Xbox 360 problem.