Originally Posted by EnergyFX
Last time I had to activate by phone the idiot on the other side would put me on hold for about 2 mins between every 4 characters. I guess he was multi-tasking me. That was flippin' annoying.
That can be incredibly annoying, been there done that! Even though their service is still miles away from being where it should be, I do have to say they have improved somewhat over the last 2-3 years. Which is actually really sad when ya think about what it was like back then, the hold times were staggering to say the least.
They've still got a ways to go and because of their position in the industry I'm not sure they'll ever invest enough to ever have good solid customer service. M$ has a captive audience once you've bought their goods, period.