Here is what Nero Infotool says.
Sorry for the enormous post, but I've never used nero infotool and can't decipher much of it...
Do you see anything worth noticing which could be the problem?
Thanks
Nero InfoTool 2.00
Drive Information
-----------------
Drive : HL-DT-ST DVDRAM GSA-H44N
Type : DVD-RAM Recorder
Firmware Version : RB01
Buffer Size : 2 MB
Date : ?
Serial Number : K0374RI1645
Drive Letter : D:\
Location : 4:0
Mechanism : Tray
Read Speed : 48 X
Write Speed : 48 X
Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : Yes
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes
Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD-RAM : Yes
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96
Region Protection Control : RPC II
Region : 2
Changes User : 4
Changes Vendor : 4
Disc Information (D:\)
-------------------
Type : - no disc inserted -
Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Description : Master: ST3250620AS
Type : Disk Drive
DMA : On
Adapter 2
---------
Description : Secondary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Adapter 3
---------
Description : Secondary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Adapter 4
---------
Description : Secondary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Adapter 5
---------
Description : JMicron JMB36X Controller
Driver
Description : system32\DRIVERS\jraid.sys
Company : JMicron Technology Corp.
Version : 1.12.07.00 built by: WinDDK
Description : JMicron JR036X RAID Driver
Attached Devices
Description : ID 0 (0): HL-DT-STDVDRAM GSA-H44N RB01
Type : CD-Rom Drive
Autorun : On
Software Information
--------------------
Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
ASPI : n/a
Hardware Information
--------------------
CPU : ?
Bus Speed : ?
Motherboard : ?
System : ?
BIOS : ?
Memory : 2047 MB
Sound : SB X-Fi Audio [BC00]
Video : NVIDIA GeForce 8800 GT
Driver Information
------------------
Driver : Aavmker4
Description : avast! Base Kernel-Mode Device Driver for Windows NT/2000/XP
Version : 4.7.1098.0
Company : ALWIL Software
Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : aswMon2
Description : avast! File System Filter Driver for Windows XP
Version : 4.7.1098.0
Company : ALWIL Software
Driver : aswRdr
Description : avast! TDI RDR Driver
Version : 4.7.1098.0
Company : ALWIL Software
Driver : aswTdi
Description : avast! TDI Filter Driver
Version : 4.7.1098.0
Company : ALWIL Software
Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : ATITool
Description : Low-Level Driver
Version : 1.30
Company : N/A
Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : ctac32k
Description : Creative AC3 SW Decoder Device Driver (WDM)
Version : 5.12.01.1143-2.07.0240
Company : Creative Technology Ltd
Driver : ctaud2k
Description : Creative WDM Audio Device Driver
Version : 5.12.01.1143-2.07.0240
Company : Creative Technology Ltd
Driver : ctprxy2k
Description : Creative Proxy Device Driver (WDM)
Version : 5.12.01.1143-2.07.0240
Company : Creative Technology Ltd
Driver : ctsfm2k
Description : SoundFont(R) Manager (WDM)
Version : 5.12.01.1143-2.07.0240
Company : Creative Technology Ltd
Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software
Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.
Driver : FltMgr
Description : Microsoft Filesystem Filter Manager
Version : 5.1.2600.2978 (xpsp_sp2_gdr.060821-0039)
Company : Microsoft Corporation
Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
Driver : ha20x2k
Description : Creative 20X HAL (WDM)
Version : 5.12.01.1143-2.07.0240
Company : Creative Technology Ltd
Driver : HTTP
Description : HTTP Protocol Stack
Version : 5.1.2600.2869 (xpsp_sp2_gdr.060316-1512)
Company : Microsoft Corporation
Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : ikhfile
Version : 3, 6, 1, 2014
Company : PCTools Research Pty Ltd.
Driver : ikhlayer
Version : 3, 6, 1, 2011
Company : PCTools Research Pty Ltd.
Driver : intelppm
Description : Processor Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation
Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
Driver : JGOGO
Description : SCSI Port upper filter driver
Version : 5.0.3790.1
Company : JMicron
Driver : JRAID
Description : JMicron JR036X RAID Driver
Version : 1.12.07.00 built by: WinDDK
Company : JMicron Technology Corp.
Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359)
Company : Microsoft Corporation
Driver : LMIRfsDriver
Description : LogMeIn Rfs Drivemap Driver
Version : 2.4.2.0
Company : LogMeIn, Inc.
Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : mssmbios
Description : System Management BIOS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.3081 (xpsp_sp2_gdr.070209-0028)
Company : Microsoft Corporation
Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.
Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Raspti
Description : PTI DirectParallel(R) mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.2902 (xpsp_sp2_gdr.060505-0036)
Company : Microsoft Corporation
Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
Driver : rdpdr
Description : Microsoft RDP Device redirector
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : serenum
Description : Serial Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Serial
Description : Serial Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : sfdrv01
Description : StarForce Protection Environment Driver
Version : 1.35
Company : Protection Technology
Driver : sfhlp02
Description : StarForce Protection Helper Driver
Version : 2.3
Company : Protection Technology
Driver : sfsync02
Description : StarForce Protection Synchronization Driver
Version : 2.11
Company : Protection Technology
Driver : sfvfs02
Description : StarForce Protection VFS Driver
Version : 2.9
Company : Protection Technology
Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Srv
Description : Server driver
Version : 5.1.2600.2974 (xpsp_sp2_gdr.060814-0101)
Company : Microsoft Corporation
Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.3244 (xpsp_sp2_gdr.071030-1259)
Company : Microsoft Corporation
Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Update
Description : Update Driver
Version : 5.1.2600.3124 (xpsp_sp2_gdr.070423-0049)
Company : Microsoft Corporation
Driver : usbehci
Description : EHCI eUSB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : usbuhci
Description : UHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359)
Company : Microsoft Corporation
Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
Driver : mfc42.dll
Version : 6.02.4131.0
Driver : msvcp60.dll
Version : 6.02.3104.0
Driver : msvcp70.dll
Version : 7.00.9466.0
Driver : msvcr70.dll
Version : 7.00.9466.0
Driver : ole32.dll
Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)
Driver : olepro32.dll
Version : 5.1.2600.2180
Driver : oledlg.dll
Version : 1.0 (xpsp_sp2_gdr.061016-0148)
Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Driver : comctl32.dll
Version : 5.82 (xpsp.060825-0040)
Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Lower Filters
-------------
Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius : 1.10.0.11
Intel 4|2|0 Video V2.50 : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5 : 4.51.16.03
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55
VP60® Simple Profile : 6,0,6,4
VP61® Advanced Profile : 6,0,6,4
DivX® 6.6.1 Codec (2 Logical CPUs) : 6.6.1.1
XviD MPEG-4 Codec : n/a
Helix YV12 YUV Codec : R1.02
Microsoft Windows Media Video 9 : 9.0.1.1184
ffdshow Video Codec : n/a
Fraps Video Decompressor : 2, 8, 2, 6488
Xfire Video Codec : 29580
Audio Codecs
------------
Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Indeo® audio software : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
AC-3 ACM Codec : 1.31.0.0
Microsoft PCM Converter : 5.00.0.0
ASPI Information
----------------
System ASPI : ASPI is not installed
Nero ASPI : ASPI is not installed