A woman in Washington D.C. has filed a $54 million lawsuit against Best Buy after the Geek Squad lost her $1,100 laptop when it was taken in for repairs. When Raelyn Campbell purchased the laptop she was persuaded to buy Best Buy’s $300 extended warranty which offered three years of free repairs. In under a year the laptop in question developed a fault with the power switch so she took it to Best Buy where she was told it would take two to six weeks to repair. Campbell made numerous calls to Best Buy to check on how the repair was progressing and was continually told it should be fixed soon, however nothing happened so she left a message for the manager of the branch but received no reply.
Eventually one worker she spoke to revealed that the laptop had never been sent away for repair and had been lost in store – and all Best Buy were willing to offer was a $900 gift card, leaving Campbell $500 out of pocket. She then demanded $2,100 in cash, which Best Buy rejected, before contacting the Washington D.C. attorney general’s office who contacted the store. The compensation was then raised to $1,100 cash and a $500 gift card, however Campbell discovered that her identity was at risk and filed a $54 million lawsuit against the firm, rejecting a further offer of $2,500 cash and a confidentiality agreement. Campbell admits that she doesn’t expect to win a multi-million dollar settlement but is still chasing substantial damages.