Newegg Open Box Items

PennySavre · Feb 23, 2009, 03:25 PM

If you buy an open box item from Newegg and it doesn't work, can you still return it and get a refund? I'm talking something like a motherboard.

Thanks.

3870x2 · Feb 23, 2009, 03:32 PM

read up on their terms and conditions. I believe that there is no possibility of warranty from egg or the company, but it should fall under the 30 days policy.

PennySavre · Feb 23, 2009, 03:33 PM

Thanks. I can get a P45 motherboard for about $40-$50 less by buying open box. I wonder if I should get it.

Homeless · Feb 23, 2009, 03:36 PM

If you think it's worth it, I would get it. Newegg allows you to return the item if it's DOA.

JrRacinFan · Feb 23, 2009, 03:41 PM

Basically you get a 15 day DOA warranty for exchange.

exodusprime1337 · Feb 23, 2009, 04:06 PM

i recently purchased an asus m3n-ht deluxe via newegg that was an open box item.. it didn't come with any accessories so i ended up having to order them... the plus side.. it came to me in perfect condition and was fine, it works great had no issues whatsoever. the downside.. after ording directly from asus an emi backplacte and the sli bridge i paid the same amount i would've for a new m3n-ht..

ShadowFold · Feb 23, 2009, 04:07 PM

I ordered my MSI DKA790GX Platinum for 100$ open box and it came sealed brand new and works great.

Asylum · Feb 23, 2009, 04:07 PM

Heres the policy
Open Box

This is our Detailed Open Box Item Return Policy. Newegg often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to this limited 30 day non-replaceable returns policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Newegg cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Newegg) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product you will receive an OEM or BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

angelkiller · Feb 23, 2009, 06:04 PM

I got an open box motherboard a while ago (Asus P5B-VM SE) and it didn't work. I didn't get around to testing it until it was too late to send it back so I decided to RMA it with ASUS, who sent me a fixed and completly functional board. So if Newegg won't take it back, you might be able to RMA it with the manufacturer.

phanbuey · Feb 23, 2009, 06:07 PM

Ive ordered my last 3 boards from the egg open box. All have worked great except for an Asus one which had a dead IDE port.

Only downside is that you usually will not get an I/O plate.

DaedalusHelios · Feb 23, 2009, 06:15 PM

Quote:

Originally Posted by PennySavre

If you buy an open box item from Newegg and it doesn't work, can you still return it and get a refund? I'm talking something like a motherboard.

Thanks.

ProTip: There is no way the company you RMA to will know its an Open Box item. All you say is you bought it from newegg and they refuse to let you return it. Then they give you an RMA number after making you troubleshoot.

Basically you are risking downtime from waiting on an RMA when buying Open box items. I have never had a unworking item come from buying open box from newegg(4 purchases over 3 years).

Flyordie · Feb 23, 2009, 06:29 PM

Quote:

Originally Posted by angelkiller

I got an open box motherboard a while ago (Asus P5B-VM SE) and it didn't work. I didn't get around to testing it until it was too late to send it back so I decided to RMA it with ASUS, who sent me a fixed and completly functional board. So if Newegg won't take it back, you might be able to RMA it with the manufacturer.

Yeah, I contacted ASUS about my OpenBox HD4850 and they said sure, they would cover it. (Not to mention is the best damn clocking HD4850 around, 750Mhz w/o Vmod and on stock cooling)
I was even up-front about the OpenBox portion of it. So ASUS is pretty good about that.
They told me the S/N on my card was an OEM straight from ASUS and that they still warranty them as long as they were purchased from a licenses Retailer (which Newegg is).

angelkiller · Feb 23, 2009, 06:34 PM

I didn't even mention that the mobo was an Open Box, I just gave them the serials and it went along as if it were new.

newtekie1 · Feb 23, 2009, 06:35 PM

I ordered an ASUS P5N32-E from them open box. It came with just the motherboard, and nothing else, not even the Supreme FX card. The motherboard worked fine for a few months, then died. ASUS gave me an RMA on it, and even sent me a whole know retail package with all the accessories.

Flyordie · Feb 23, 2009, 06:38 PM

Quote:

Originally Posted by newtekie1

I ordered an ASUS P5N32-E from them open box. It came with just the motherboard, and nothing else, not even the Supreme FX card. The motherboard worked fine for a few months, then died. ASUS gave me an RMA on it, and even sent me a whole know retail package with all the accessories.

The reason they are doing that is they have MASSIVE overstock I think.

Feb 23, 2009, 03:25 PM	#1
PennySavre Join Date: Sep 2008 Posts: 246 (0.14/day) Thanks: 35 Thanked 28 Times in 28 Posts	Newegg Open Box Items If you buy an open box item from Newegg and it doesn't work, can you still return it and get a refund? I'm talking something like a motherboard. Thanks.

Feb 23, 2009, 03:32 PM	#2
3870x2 Join Date: Feb 2008 Location: Joplin, Mo Posts: 4,540 (2.38/day) Thanks: 175 Thanked 691 Times in 557 Posts System Specs	read up on their terms and conditions. I believe that there is no possibility of warranty from egg or the company, but it should fall under the 30 days policy. __________________ A+, N+, S+, MCSE. Heatware STEAM ID Name: furi0nst0rmrage (0s are zeros) M O D E R N\|\|W A R F A R E \|\| 2 \|\| CLUBHOUSE // TEAM “The amount exaltation of the processor cores can brings amazing floating” -sparkle

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Feb 23, 2009, 03:36 PM	#4
Homeless Join Date: Sep 2005 Location: USA Posts: 981 (0.35/day) Thanks: 12 Thanked 114 Times in 101 Posts System Specs	If you think it's worth it, I would get it. Newegg allows you to return the item if it's DOA. __________________ WCG / Folding Offline. Heatware

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Feb 23, 2009, 03:33 PM	#3
PennySavre Join Date: Sep 2008 Posts: 246 (0.14/day) Thanks: 35 Thanked 28 Times in 28 Posts	Thanks. I can get a P45 motherboard for about $40-$50 less by buying open box. I wonder if I should get it.

Feb 23, 2009, 03:41 PM	#5
JrRacinFan Served 5k and counting ... Join Date: Mar 2007 Location: Youngstown, OH Posts: 16,121 (7.14/day) Thanks: 4,149 Thanked 4,552 Times in 4,027 Posts System Specs	Basically you get a 15 day DOA warranty for exchange. __________________ Graphics Artists United™ Request Thread Low Cache CPU Club Solaris Utility DVD 3.0 DanishDevil's Logitech Soundroom TPU Video Gallery Sciencemark Revisited

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Feb 23, 2009, 04:06 PM	#6
exodusprime1337 Join Date: Nov 2007 Location: Rhode Island, U.S.A Posts: 1,818 (0.91/day) Thanks: 138 Thanked 332 Times in 264 Posts System Specs	i recently purchased an asus m3n-ht deluxe via newegg that was an open box item.. it didn't come with any accessories so i ended up having to order them... the plus side.. it came to me in perfect condition and was fine, it works great had no issues whatsoever. the downside.. after ording directly from asus an emi backplacte and the sli bridge i paid the same amount i would've for a new m3n-ht.. __________________ Visit My CaseMod, YOU KNOW YOU WANT TOO!!!!

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Feb 23, 2009, 04:07 PM	#7
ShadowFold Eligible for custom title Join Date: Dec 2007 Location: Omaha, NE Posts: 12,855 (6.50/day) Thanks: 1,381 Thanked 1,681 Times in 1,498 Posts System Specs	I ordered my MSI DKA790GX Platinum for 100$ open box and it came sealed brand new and works great.

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Feb 23, 2009, 04:07 PM	#8
Asylum Join Date: Jul 2008 Location: South Carolina Posts: 2,686 (1.52/day) Thanks: 849 Thanked 654 Times in 501 Posts System Specs	Heres the policy Open Box This is our Detailed Open Box Item Return Policy. Newegg often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to this limited 30 day non-replaceable returns policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. Newegg cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Newegg) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee. If you purchase an Open-Box product you will receive an OEM or BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly. __________________ My Bad Company 2 team is recruiting. Stop by and check us out. -GuNS- CLAN HEATWARE LINK Rate My Rig

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Feb 23, 2009, 06:04 PM	#9
angelkiller Join Date: May 2008 Location: North Carolina Posts: 1,228 (0.67/day) Thanks: 446 Thanked 225 Times in 201 Posts	I got an open box motherboard a while ago (Asus P5B-VM SE) and it didn't work. I didn't get around to testing it until it was too late to send it back so I decided to RMA it with ASUS, who sent me a fixed and completly functional board. So if Newegg won't take it back, you might be able to RMA it with the manufacturer.

Feb 23, 2009, 06:07 PM	#10
phanbuey Eligible for custom title Join Date: Nov 2007 Location: Miami Posts: 5,010 (2.48/day) Thanks: 1,484 Thanked 959 Times in 812 Posts System Specs	Ive ordered my last 3 boards from the egg open box. All have worked great except for an Asus one which had a dead IDE port. Only downside is that you usually will not get an I/O plate.

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Feb 23, 2009, 06:34 PM	#13
angelkiller Join Date: May 2008 Location: North Carolina Posts: 1,228 (0.67/day) Thanks: 446 Thanked 225 Times in 201 Posts	I didn't even mention that the mobo was an Open Box, I just gave them the serials and it went along as if it were new.

Feb 23, 2009, 06:35 PM	#14
newtekie1 Semi-Retired Folder Join Date: Nov 2005 Location: Indiana Posts: 17,747 (6.48/day) Thanks: 780 Thanked 5,115 Times in 3,706 Posts System Specs	I ordered an ASUS P5N32-E from them open box. It came with just the motherboard, and nothing else, not even the Supreme FX card. The motherboard worked fine for a few months, then died. ASUS gave me an RMA on it, and even sent me a whole know retail package with all the accessories. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate

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