Asus Rma

PC-Myths · Jan 26, 2010, 10:46 PM

Just wondering about your experiences when it comes to RMA'ing thing's back to ASUS?

Zebeon · Jan 26, 2010, 10:54 PM

My one time was really good.

My 939 board died 2 months before it was out of the 3 yr warranty.
Email them, told them it was OC and that it died. They told me as long as it didn't have burn marks on it, that I could RMA it.
Did the paperwork and sent it all in, they sent me a new board!!
Was easy..!!

Paulieg · Jan 26, 2010, 10:54 PM

Well, the first and second time I RMA'd with them they sent me back my broken board, still broken. The third time was totally different. It was quick, and painless. So, I think it's hit or miss.

MKmods · Jan 26, 2010, 11:11 PM

I also had TERRIBLE luck with Asus (love the Xonar sound cards though) Every time I tried to deal with customer service it was epic fail.

(I continue to use their stuff as generally its very good)

PC-Myths · Jan 26, 2010, 11:40 PM

I have to RMA my current board, it disable's my PCI slots when i install memory in the last 2 banks

What I have from Asus so far is that they want me to send my board to a shop so they can send it for an RMA... what is this all about if you guys have done it without the need?

Paulieg · Jan 26, 2010, 11:45 PM

Quote:

Originally Posted by PC-Myths

I have to RMA my current board, it disable's my PCI slots when i install memory in the last 2 banks

What I have from Asus so far is that they want me to send my board to a shop so they can send it for an RMA... what is this all about if you guys have done it without the need?

I dunno. I've always sent directly to Asus. I remember when I lived in Lexington KY for a year. Asus had a facility an hour from me in Louisville. They had me send my board there, and it still took 3 weeks to get back. I even offered to drive over and pick it up, which they refused.

MKmods · Jan 27, 2010, 12:02 AM

Quote:

Originally Posted by PC-Myths

I have to RMA my current board, it disable's my PCI slots when i install memory in the last 2 banks

What I have from Asus so far is that they want me to send my board to a shop so they can send it for an RMA... what is this all about if you guys have done it without the need?

I was trying to RMA a Sapphire 4870 and they also asked me to sent it to a shop first. I think it has a lot to do with many RMAs/Returns are due to operator error and theft (trying to return stuff when the user just wants an upgrade)

Sending the item to a shop allows the Main company to use their resources somewhere else and allows the shop to check the item before the main company has to get involved.

PC-Myths · Jan 27, 2010, 01:03 PM

Quote:

Originally Posted by MKmods

I was trying to RMA a Sapphire 4870 and they also asked me to sent it to a shop first. I think it has a lot to do with many RMAs/Returns are due to operator error and theft (trying to return stuff when the user just wants an upgrade)

Sending the item to a shop allows the Main company to use their resources somewhere else and allows the shop to check the item before the main company has to get involved.

Makes sense! Makes me feel like they trying to put me down a bit though, I know for sure the board is faulty due to no fault of my own and the nature of the fault is clearly obvious and not something I could possibly cheat my way in to getting a free upgrade.

DR.Death · Jan 27, 2010, 01:05 PM

its long and its good

PC-Myths · Jan 27, 2010, 01:06 PM

Quote:

Originally Posted by DR.Death

its long and its good

... am i missing something?

techsmith · Jan 27, 2010, 01:11 PM

My brother did the RMA for me, but it took about 6 or 7 weeks. It was the motherboard I am using now, I don't think they had a 1-800 number so it was a long distance call to them to get the RMA (after 3 times I think they determined it was to be RMA'ed), after that it was in their storage for quite a while, about 3-4 weeks because they said they had a lot to work on.

PC-Myths · Jan 27, 2010, 01:15 PM

Hmmm really doesn't sound worth it to be honest, my board is only a pretty cheap and simple one so didn't pay over £45 for it, unless I buy another cheap board I'm not going to have a machine in use untill I get a new board from Asus, but the point being if I buy another board it pretty much defy's the point of RMA'ing my current board.

techsmith · Jan 27, 2010, 01:19 PM

Don't forget I live in Canada by the way. So it probably takes longer to RMA from here (it was shipped to California).

I don't know if Asus has a UK location.

PC-Myths · Jan 27, 2010, 01:58 PM

I'm not sure if they do either, I'll have a little look.

Arctucas · Jan 30, 2010, 05:51 PM

Quote:

Originally Posted by Paulieg

Well, the first and second time I RMA'd with them they sent me back my broken board, still broken. The third time was totally different. It was quick, and painless. So, I think it's hit or miss.

I had a similar experience in 2007; they sent me two different motherboards, but still broken.

The third RMA Asus put their "specialist" on it, and the board they sent me has been golden.

I sent the first RMA in August, got the last board just before Christmas.

Jan 26, 2010, 10:46 PM	#1
PC-Myths Join Date: Jan 2010 Location: Somewhere Under The Atlantic Oceon Posts: 115 (0.09/day) Thanks: 10 Thanked 8 Times in 7 Posts System Specs	Asus Rma Just wondering about your experiences when it comes to RMA'ing thing's back to ASUS?

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Jan 26, 2010, 10:54 PM	#3
Paulieg The Mad Moderator Join Date: Feb 2007 Location: Wherever I can find the iron. Posts: 11,448 (5.01/day) Thanks: 2,519 Thanked 3,054 Times in 2,098 Posts System Specs	Well, the first and second time I RMA'd with them they sent me back my broken board, still broken. The third time was totally different. It was quick, and painless. So, I think it's hit or miss. __________________ "I have found the Iron to be my greatest friend. It never freaks out on me, never runs. Friends may come and go. But two hundred pounds is always two hundred pounds." -Henry Rollins My heatware Save lives by joining the TPU WCG team!

Jan 26, 2010, 11:11 PM	#4
MKmods Case Mod Guru Join Date: Feb 2008 Location: Nevada Posts: 4,711 (2.47/day) Thanks: 2,879 Thanked 1,766 Times in 1,364 Posts System Specs	I also had TERRIBLE luck with Asus (love the Xonar sound cards though) Every time I tried to deal with customer service it was epic fail. (I continue to use their stuff as generally its very good) __________________ Buy tin snips FIRST!

Jan 26, 2010, 10:54 PM	#2
Zebeon Join Date: May 2009 Location: USA Posts: 239 (0.16/day) Thanks: 67 Thanked 65 Times in 47 Posts System Specs	My one time was really good. My 939 board died 2 months before it was out of the 3 yr warranty. Email them, told them it was OC and that it died. They told me as long as it didn't have burn marks on it, that I could RMA it. Did the paperwork and sent it all in, they sent me a new board!! Was easy..!!

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Jan 26, 2010, 11:40 PM	#5
PC-Myths Join Date: Jan 2010 Location: Somewhere Under The Atlantic Oceon Posts: 115 (0.09/day) Thanks: 10 Thanked 8 Times in 7 Posts System Specs	I have to RMA my current board, it disable's my PCI slots when i install memory in the last 2 banks What I have from Asus so far is that they want me to send my board to a shop so they can send it for an RMA... what is this all about if you guys have done it without the need?

Jan 27, 2010, 01:05 PM	#9
DR.Death Join Date: Jul 2005 Location: Canada Posts: 1,152 (0.40/day) Thanks: 8 Thanked 69 Times in 64 Posts System Specs	its long and its good __________________ .D.R,D.E.A.T.H. MY CASE the rules abide by them

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Jan 27, 2010, 01:11 PM	#11
techsmith Join Date: Jan 2010 Location: Canada Posts: 35 (0.03/day) Thanks: 10 Thanked 1 Time in 1 Post System Specs	My brother did the RMA for me, but it took about 6 or 7 weeks. It was the motherboard I am using now, I don't think they had a 1-800 number so it was a long distance call to them to get the RMA (after 3 times I think they determined it was to be RMA'ed), after that it was in their storage for quite a while, about 3-4 weeks because they said they had a lot to work on.

Processor:	E8400
Motherboard:	P5K-E
Memory:	4GB G Skill DDR2 1000mhz
Video Card:	MSI 4890 OC Cyclone
Hard Disk:	500GB Seagate 7200.11
Case:	Antec 200
PSU:	Corsair 650TX

Jan 27, 2010, 01:15 PM	#12
PC-Myths Join Date: Jan 2010 Location: Somewhere Under The Atlantic Oceon Posts: 115 (0.09/day) Thanks: 10 Thanked 8 Times in 7 Posts System Specs	Hmmm really doesn't sound worth it to be honest, my board is only a pretty cheap and simple one so didn't pay over £45 for it, unless I buy another cheap board I'm not going to have a machine in use untill I get a new board from Asus, but the point being if I buy another board it pretty much defy's the point of RMA'ing my current board.

Jan 27, 2010, 01:19 PM	#13
techsmith Join Date: Jan 2010 Location: Canada Posts: 35 (0.03/day) Thanks: 10 Thanked 1 Time in 1 Post System Specs	Don't forget I live in Canada by the way. So it probably takes longer to RMA from here (it was shipped to California). I don't know if Asus has a UK location.

Jan 27, 2010, 01:58 PM	#14
PC-Myths Join Date: Jan 2010 Location: Somewhere Under The Atlantic Oceon Posts: 115 (0.09/day) Thanks: 10 Thanked 8 Times in 7 Posts System Specs	I'm not sure if they do either, I'll have a little look.

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