Intel Steps into Alleged Counterfeit Core i7 920 Sale Issue

[TIGR]

You can't easily put a price on these delays. If I were Newegg, in addition to replacing the fakes as promptly as reasonable (overnight shipping), I'd toss each affected customer a $10 or $20 Newegg gift code. Anyone who felt reparations had not been adequately made would be welcome to GTFO and shop elsewhere.

[newtekie1]

Originally Posted by TIGR

You can't easily put a price on these delays. If I were Newegg, in addition to replacing the fakes as promptly as reasonable (overnight shipping), I'd toss them maybe a $10 or $20 Newegg gift code. Anyone who felt reparations had not been adequately made would be welcome to GTFO and shop elsewhere.

I can say with confidence, that if you push slightly hard, they probably would do exactly that. Hell, they gave me a $50 Gift Card simply because I complained that it took them a little too long to respond when I was asking for them to price match on a netbook...something they officially don't even do, but they did anyway...

[TIGR]

Originally Posted by newtekie1

I can say with confidence, that if you push slightly hard, they probably would do exactly that. Hell, they gave me a $50 Gift Card simply because I complained that it took them a little too long to respond when I was asking for them to price match on a netbook...something they officially don't even do, but they did anyway...

I need to complain to Newegg more!

[moonlord]

A company with 2.1 billion revenue to do that? for a 280$, there is something weird here.

[newtekie1]

Originally Posted by moonlord

A company with 2.1 billion revenue to do that? for a 280$, there is something weird here.

I think we have all, at least the sane and rational of us, have come to the conclusion that newegg wasn't behind it. It might have been an employee of newegg acting on their own, but it certainly wasn't newegg purposely trying to screw customers with fake products.

[TIGR]

Originally Posted by moonlord

A company with 2.1 billion revenue to do that? for a 280$, there is something weird here.

Welcome to TPU!

That said, I don't really understand what you're getting at here.

[moonlord]

Newegg doesn't have any reason to do that, maybe it was a sabotage.

[TIGR]

Originally Posted by moonlord

Newegg doesn't have any reason to do that, maybe it was a sabotage.

Ah, gotcha. Yeah, it wouldn't make sense considering the damage to their image.

[moonlord]

If i see a prove i will believe this story, are you sure that box was shipped by newegg??

[mikek75]

The point is, just passing on information from a third party (24 hours after the obvious errors in the packaging were pointed out) is at best incompetant. The fact that they are bending over backwards to sort the issue is mere damage limitation, they have no choice but to supply the goods which were advertised and purchased.

In a way is a bit like your Bill Clinton getting caught out with Monica, it wasn't necessarily the fact he was getting a blow job which did the damage. More the fact that he said he didn't when it was proved he did!

[newtekie1]

Originally Posted by mikek75

The point is, just passing on information from a third party (24 hours after the obvious errors in the packaging were pointed out) is at best incompetant. The fact that they are bending over backwards to sort the issue is mere damage limitation, they have no choice but to supply the goods which were advertised and purchased.

In a way is a bit like your Bill Clinton getting caught out with Monica, it wasn't necessarily the fact he was getting a blow job which did the damage. More the fact that he said he didn't when it was proved he did!

The spelling errors do not necessarily mean they weren't demo boxes, so newegg had no big reason to not believe D&H if that is what D&H told them. Demo boxes are thrown together to look close enough to real, that is it, they are not 100% accurate.

If there is an issue with something I sell, I go to my supplier and ask them why, and they give me a reason. If it is believeable I tell the customer. And in this case, demo boxes are pretty believeable, even with the spelling mistakes.

Them bending over backwards to sort the issues out is newegg being newegg. That is what they do, always, even with small issues that wouldn't publicly hurt their image.

[laszlo]

there were no demo boxes someone clever change the real ones...

the cpu's can be traced....but i doubt someone will do that(every cpu has a unique signature in 1 system...)

[Nick89]

This thread= People from foreign countries bashing an American company they have never had the pleasure of doing business with. Because even after this, Newegg is still the best E-tailer to get computer parts from in the US.

If you have never used Newegg you don't have a say if they are a good company or not. In my experience Newegg is the best online E-tailer.

[Easy Rhino]

Originally Posted by btarunr

When those mixups affects you, then the issue is different. Think system builders, think company IT departments - people for whom this ≥1 week delay deserves a little more than free replacement or full refund as compensation.

And regardless of Newegg not knowing if these were "counterfeit merchandise" or "demo boxes", it's Newegg and not its supplier that's liable for this mess, to the customer.

say you went to a retail store like bestbuy and bought a CPU. you bring it home and unpack it and realize it isn't a CPU, but a model of a CPU. you bring the CPU back to bestbuy and either ask for a refund or a real unit. you cant demand to know why you received a model instead of the real thing because bestbuy probably wouldnt know at first, and second we have laws in the US against perjury, meaning you cant point fingers based on speculation and publish that speculation because it will hurt the wrongfully accused. so bestbuy couldnt even tell you if they wanted to UNTIL the people responsible are found guilty in a court of law. that is why you the purchaser of goods are not entitled to know.

[Yukikaze]

Originally Posted by Nick89

This thread= People from foreign countries bashing an American company they have never had the pleasure of doing business with. Because even after this, Newegg is still the best E-tailer to get computer parts from in the US. They are jealous.

If you have never used Newegg you don't have a say if they are a good company or not. In my experience Newegg is the best online E-tailer.

I happen to be a person from a foreign country who bought many parts (over 1,000$ total) from Newegg on a couple of trips to the USA. They always shipped fast and have had good service when I needed it.

However, since a very quick examination of the box reveals spelling mistakes that are revealing as to the non-Intel origin of the boxes, reporting them as "Demo Boxes" was a bad move. It might have been a message from D&H they passed along (But should have verified, since they had a huge scandal developing on their hands and probably had a few of those boxes on-hand, as well), or it could've been an overzealous marketing representative who thought it was a clever way to try and minimize the damage (And failed miserably), but this is not the behavior expected from the "best E-tailer to get computer parts from in the US".

[btarunr]

Finally, Newegg uses the right term - counterfeit.

Here's a statement it gave to Overclockers.com editor IMOG:

Hi Matt,

We were notified of a batch of products from one of our suppliers which included counterfeit CPUs. Newegg would never intentionally stock nor sell counterfeit products and we have verified our remaining inventory is completely legitimate. Newegg is in the process of contacting all the customers who received these products and are offering a replacement with expedited shipping, or a full refund, whichever the customer is interested in.

Thank You,
Newegg Support

[Nick89]

Originally Posted by Yukikaze

I happen to be a person from a foreign country who bought many parts (over 1,000$ total) from Newegg on a couple of trips to the USA. They always shipped fast and have had good service when I needed it.

However, since a very quick examination of the box reveals spelling mistakes that are revealing as to the non-Intel origin of the boxes, reporting them as "Demo Boxes" was a bad move. It might have been a message from D&H they passed along (But should have verified, since they had a huge scandal developing on their hands and probably had a few of those boxes on-hand, as well), or it could've been an overzealous marketing representative who thought it was a clever way to try and minimize the damage (And failed miserably), but this is not the behavior expected from the "best E-tailer to get computer parts from in the US".

You ever think that Newegg had to use the term "demo box's" while they investigated because its a neutral term and wouldn't get them sued by there supplier for slander? Like if they straight out said they were fake?

You guys seem to have no idea how business's work. When something like this happens you use a neutral term like "demo boxs" so not to immediately implicate wrong doing until it is certain of what has transpired.

[Yukikaze]

Originally Posted by Nick89

You ever think that Newegg had to use the term "demo box's" while they investigated because its a neutral term and wouldn't get them sued by there supplier for slander? Like if they straight out said they were fake?

When you do not know, you do not use ANY term to describe the situation. You say that you are investigating a problem with the shipping of said CPUs, but you don't go and say "demo boxes" when you have no idea what the heck happened. The first one is just as effective when you offer immediate treatment to your customers in the form of refunds and replacement, while the second leaves your ass hanging out in the middle of nowhere when the truth comes out.

[Bundy]

I don't understand why someone would make a conterfeit and then attempt to pass them off through the Intel distribution chain. Criminals don't leave such obvious footsteps. Wouldn't there be a better chance flogging this via online auctions or dodgy web sites?

I still think they are demos, perhaps not formally approved by Intel, thus now gaining the term "counterfeit" from Intel's perpective. Originally I thought Intel themselves had procured these but now based on their statement, I suspect a mistake by a distributer. If I were Intel, I'd be sweeping this under the carpet, as they are doing.

[btarunr]

Originally Posted by Nick89

This thread= People from foreign countries bashing an American company they have never had the pleasure of doing business with.

Not me:


And it doesn't take a Newegg shopper to see something wrong, or that only Newegg shoppers are some special species that have the "moral right" to "speak about" Newegg.

Originally Posted by Nick89

Because even after this, Newegg is still the best E-tailer to get computer parts from in the US. They are jealous.

Since when is it an axiom that "the best" don't screw up? If anything, news of this nature should be encouraged, and not looked at as defamatory or maligning to the giant Pandora tree Newegg. For starters, Newegg could dump its suppliers for more competent ones, and that could benefit you. Where has "proactive thought" gone?

[newtekie1]

Originally Posted by Yukikaze

However, since a very quick examination of the box reveals spelling mistakes that are revealing as to the non-Intel origin of the boxes, reporting them as "Demo Boxes" was a bad move. It might have been a message from D&H they passed along (But should have verified, since they had a huge scandal developing on their hands and probably had a few of those boxes on-hand, as well), or it could've been an overzealous marketing representative who thought it was a clever way to try and minimize the damage (And failed miserably), but this is not the behavior expected from the "best E-tailer to get computer parts from in the US".

Since when do demo boxes have to come from Intel?

It isn't entirely unheard of to get a 3rd party to make realistic looking demo products. You ever been in a store and seen those fake boxes on the shelves, with tags that say "bring box to counter for real product". I've seen plenty of very bad demo boxes.

And really, if D&H told newegg that they were demo boxes they had made up for another customer to display in their store, that is a plausable thing. I'd certainly accept it an move on, because there are bigger things to worry about.

Originally Posted by Bundy

I don't understand why someone would make a conterfeit and then attempt to pass them off through the Intel distribution chain. Criminals don't leave such obvious footsteps. Wouldn't there be a better chance flogging this via online auctions or dodgy web sites?

Because if you replace what you steal with something that looks real, you are less likely to be caught instantly. Someone along the distribution chain likely swapped the fakes for the real products, and because they looked real enough, no one noticed.

I mean, do people really think the people shipping the processors, and packing them up in newegg's warehouse are reading the backs of the boxes looking for spelling mistakes before boxing the product up?

[Yukikaze]

Originally Posted by Bundy

I don't understand why someone would make a conterfeit and then attempt to pass them off through the Intel distribution chain. Criminals don't leave such obvious footsteps. Wouldn't there be a better chance flogging this via online auctions or dodgy web sites?

Because they forgot an important rule of scamming (I'm gonna paraphrase Mass Effect 2's Aria here, because it just fits):
The world of computers has no titled ruler and only one rule: Don't. Screw. With. Intel (Or any other very, very large company who would sue your ass off if you somehow threaten their good name - And with right and good reason).

[Nick89]

Originally Posted by btarunr

Not me:
http://img.techpowerup.org/100308/bta3lkhekm.jpg

And it doesn't take a Newegg shopper to see something wrong, or that only Newegg shoppers are some special species that have the "moral right" to "speak about" Newegg.



Since when is it an axiom that "the best" don't screw up? If anything, news of this nature should be encouraged, and not looked at as defamatory or maligning to the giant Pandora tree Newegg. For starters, Newegg could dump its suppliers for more competent ones, and that could benefit you. Where has "proactive thought" gone?

I'll agree with you btarunr

[Yukikaze]

Originally Posted by newtekie1

Since when do demo boxes have to come from Intel?

It isn't entirely unheard of to get a 3rd party to make realistic looking demo products. You ever been in a store and seen those fake boxes on the shelves, with tags that say "bring box to counter for real product". I've seen plenty of very bad demo boxes.

And really, if D&H told newegg that they were demo boxes they had made up for another customer to display in their store, that is a plausable thing. I'd certainly accept it an move on, because there are bigger things to worry about.

A good point, actually.

[DannibusX]

No one really knows what happened other than Newegg, their partners and maybe some law enforcement. Speculating on what happened does no good. Arguing over it does no good either.

Newegg discovered the problem and their working to correct it, I don't think this will have any lasting effect on their reputation and I am sure steps will be taken to prevent something like this from happening again in the future.

They'll find out where these counterfeit/demo/non-functioning-paperweights were slipped into the supply chain. As long as their customers are taken care of, things will be alright.