AVG Update Cripples Windows

Polaris573 · Dec 3, 2010, 11:12 PM

Yesterday an update to the popular antivirus suite AVG left many users computers unable to boot. After rebooting, as requested by the AVG updater, Windows crashes while trying to load certain AVG drivers. The error message reads "STOP: c0000135 The program cannot start because %hs is missing from your computer". Since the culprit drivers load even during safe mode there is no way to boot Windows. AVG recommends using the AVG rescue disc located here. After booting from the disc users should use midnight commander to rename their AVG folder, usually located at C:\program files (x86)\AVG, to any other name and then booting windows normally. However, any bootable flash drive or CD with an OS that can access NTFS file systems can be used to accomplish this task. I used a bootable Ubuntu flash drive.

Kreij · Dec 3, 2010, 11:15 PM

More discussion in this thread in the General Software section.

Link posted to fix instruction in this thread too.

nick_1992 · Dec 3, 2010, 11:21 PM

You'd think they would have tested this stuff before sending it out... Sounds similar to the EVE-O problem a while ago where the patch killed your windows.

Kreij · Dec 3, 2010, 11:22 PM

Didn't mean to step on your news post, Pol, but this kind of thing can suck for people.
Glad you dumped into the news too.

LAN_deRf_HA · Dec 3, 2010, 11:33 PM

Any particular reason to use avg over mse? The whole false positive thing a is a bit excessive with avg.

function69 · Dec 3, 2010, 11:34 PM

Great job, AVG!

Dos101 · Dec 3, 2010, 11:34 PM

The updated prevented one of our servers at work from booting (ya I know, AVG on a server). All the employees were sure pissed when they couldn't run a program that connected to that server

Polaris573 · Dec 3, 2010, 11:36 PM

Quote:

Originally Posted by Kreij

Didn't mean to step on your news post, Pol, but this kind of thing can suck for people.
Glad you dumped into the news too.

No worries. We can discuss it in any thread. I just wanted an announcement on the front page for people that might still be searching for an answer.

DaveK · Dec 3, 2010, 11:46 PM

Makes me glad I don't use AVG, stopped using it a long time ago because it felt bloated.

lism · Dec 3, 2010, 11:58 PM

Making your OS completely cripple is just a bad thing.

micropage7 · Dec 4, 2010, 12:09 AM

avg i guess is one of best free antivirus, but i dunno later it has many false alarms, when i use it i marked my c: as exception than i got many warning based on false alarm, but its still nice anti virus if you skip that

Lionheart · Dec 4, 2010, 12:38 AM

Glad I don't use that program anymore...... Dumbarse's

Mussels · Dec 4, 2010, 12:41 AM

and this is another good reason for why i tell people NOT to use the free AV's. MSE is the only exception, since at least its been tested decently.

human_error · Dec 4, 2010, 12:43 AM

well I guess you can't infect a dead OS install with viruses, so really AVG is making your OS immune to infection

blu3flannel · Dec 4, 2010, 12:53 AM

I switched from AVG to Avast! and couldn't be happier. Doesn't give false alarms all the time and doesn't ask me to upgrade every 3 days.

Rado D · Dec 4, 2010, 01:11 AM

Quote:

Originally Posted by DaveK

Makes me glad I don't use AVG, stopped using it a long time ago because it felt bloated.

Same here,I've stopped using AVG a while ago.I think that if such a program like Antivirus causes your OS to break,its unacceptable.

Quote:

Originally Posted by Mussels

and this is another good reason for why i tell people NOT to use the free AV's. MSE is the only exception, since at least its been tested decently.

Couldnt agree more.I've tried probably all free AVs in past 10 years,but only last year I was willing to pay for 1 years license,bit skeptical,because the forums are full of peoples comments that you will be fine with a free AV..now my license is soon to be expired,but without doubts I will renew..Im on Avast! PRO and its amazing.My computers security is rock solid,nothing unwanted will get in,its such a good feeling.Im also using paid version of Malwarebytes Antimalware and its fantastic too.

gunsmoke · Dec 4, 2010, 01:17 AM

I used it for 6 years not any more i Find AVG is a power hog on boot up
And makes web pages lag when its scaning internet trathic.

Easy Rhino · Dec 4, 2010, 01:18 AM

stopped using AVG years ago. has been going downhill for a long time now.

gunsmoke · Dec 4, 2010, 01:20 AM

Quote:

Originally Posted by Easy Rhino

stopped using AVG years ago. has been going downhill for a long time now.

After AGV 9 was all downhill from that point

LittleLizard · Dec 4, 2010, 01:27 AM

I used AVG till 8 and it was awesome but now, avast! has the responsabilty for safety in my pc

MxPhenom 216 · Dec 4, 2010, 01:45 AM

Just use MSE for your virus protection!

Vancha · Dec 4, 2010, 02:06 AM

Switched to Avast! around a couple of months ago and it's been incredibly well behaved. I suggest it to anyone looking for a new anti-virus.

..'Ant'.. · Dec 4, 2010, 02:10 AM

Well I'm happy to be using Microsoft Security Essentials and have no problems.

Lionheart · Dec 4, 2010, 02:22 AM

Yep, I also switched to Avast awhile back from AVG. AVG was good several yrs ago for me but like others said, bogged down the system

Plus I love dat update alert lady voice that Avast has "Virus Database Has Been Update"

gunsmoke · Dec 4, 2010, 04:36 AM

Quote:

Originally Posted by CHAOS_KILLA

Yep, I also switched to Avast awhile back from AVG. AVG was good several yrs ago for me but like others said, bogged down the system

Plus I love dat update alert lady voice that Avast has "Virus Database Has Been Update"

When i herd that voice i had my sound on full on boot up,
It made me jump out my skin.

Dec 3, 2010, 11:12 PM	#1
Polaris573 Senior Moderator Join Date: Feb 2005 Location: Little Rock, USA Posts: 3,284 (1.09/day) Thanks: 68 Thanked 765 Times in 451 Posts System Specs	AVG Update Cripples Windows Yesterday an update to the popular antivirus suite AVG left many users computers unable to boot. After rebooting, as requested by the AVG updater, Windows crashes while trying to load certain AVG drivers. The error message reads "STOP: c0000135 The program cannot start because %hs is missing from your computer". Since the culprit drivers load even during safe mode there is no way to boot Windows. AVG recommends using the AVG rescue disc located here. After booting from the disc users should use midnight commander to rename their AVG folder, usually located at C:\program files (x86)\AVG, to any other name and then booting windows normally. However, any bootable flash drive or CD with an OS that can access NTFS file systems can be used to accomplish this task. I used a bootable Ubuntu flash drive.

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Dec 3, 2010, 11:15 PM	#2
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,105 (5.28/day) Thanks: 591 Thanked 5,488 Times in 2,932 Posts System Specs	More discussion in this thread in the General Software section. Link posted to fix instruction in this thread too. __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

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Dec 3, 2010, 11:21 PM	#3
nick_1992 Join Date: Jan 2006 Location: Manitoba, Canada Posts: 471 (0.17/day) Thanks: 73 Thanked 16 Times in 14 Posts System Specs	You'd think they would have tested this stuff before sending it out... Sounds similar to the EVE-O problem a while ago where the patch killed your windows. __________________ Games don't make people violent, lag does!

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Dec 3, 2010, 11:22 PM	#4
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,105 (5.28/day) Thanks: 591 Thanked 5,488 Times in 2,932 Posts System Specs	Didn't mean to step on your news post, Pol, but this kind of thing can suck for people. Glad you dumped into the news too. __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

Dec 3, 2010, 11:33 PM	#5
LAN_deRf_HA Join Date: Apr 2008 Posts: 4,011 (2.14/day) Thanks: 289 Thanked 830 Times in 587 Posts System Specs	Any particular reason to use avg over mse? The whole false positive thing a is a bit excessive with avg.

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Dec 3, 2010, 11:34 PM	#6
function69 Join Date: Oct 2010 Posts: 60 (0.06/day) Thanks: 0 Thanked 10 Times in 8 Posts	Great job, AVG!

Dec 3, 2010, 11:34 PM	#7
Dos101 Join Date: Nov 2004 Location: Edmonton, Canada Posts: 299 (0.10/day) Thanks: 84 Thanked 88 Times in 65 Posts System Specs	The updated prevented one of our servers at work from booting (ya I know, AVG on a server). All the employees were sure pissed when they couldn't run a program that connected to that server

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Dec 3, 2010, 11:46 PM	#9
DaveK Join Date: Oct 2008 Location: Dublin, Ireland Posts: 1,268 (0.75/day) Thanks: 113 Thanked 137 Times in 119 Posts System Specs	Makes me glad I don't use AVG, stopped using it a long time ago because it felt bloated.

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Dec 3, 2010, 11:58 PM	#10
lism Join Date: Sep 2007 Posts: 131 (0.06/day) Thanks: 2 Thanked 10 Times in 9 Posts	Making your OS completely cripple is just a bad thing.

Dec 4, 2010, 12:09 AM	#11
micropage7 Join Date: Mar 2010 Location: Jakarta, Indonesia Posts: 3,674 (3.20/day) Thanks: 189 Thanked 835 Times in 549 Posts System Specs	avg i guess is one of best free antivirus, but i dunno later it has many false alarms, when i use it i marked my c: as exception than i got many warning based on false alarm, but its still nice anti virus if you skip that __________________ :: New Cases, Tips And All About Your Cases Visit CaseGear :: Don't Ever Ask About Love And Honesty That You Don't Ever Have

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Dec 4, 2010, 12:38 AM	#12
Lionheart Join Date: Apr 2008 Location: Sydney Posts: 3,415 (1.85/day) Thanks: 2,482 Thanked 740 Times in 527 Posts System Specs	Glad I don't use that program anymore...... Dumbarse's __________________ A STATE OF TRANCE

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Dec 4, 2010, 12:41 AM	#13
Mussels Doctor Moderator Join Date: Oct 2004 Location: Bendigo, Australia (NOT THE USA) Posts: 34,544 (10.98/day) Thanks: 3,699 Thanked 8,686 Times in 6,387 Posts System Specs	and this is another good reason for why i tell people NOT to use the free AV's. MSE is the only exception, since at least its been tested decently. __________________ Edumacational thread about PC Audio My external HDD's.5x samsung 1TB + 2x Seagate 1.5TB = 8 TB external storage 32 Bit OS vs 64 bit OS information How to get hardware accelerated H264 playback (DXVA) Netbook Owners United!

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Dec 4, 2010, 12:43 AM	#14
human_error Join Date: Nov 2008 Location: Southampton, UK Posts: 1,443 (0.87/day) Thanks: 261 Thanked 421 Times in 322 Posts System Specs	well I guess you can't infect a dead OS install with viruses, so really AVG is making your OS immune to infection __________________ Steam id: human_error/XBOX Live: human error/PS3 id: tom_will Human_error's guide to USB IR receivers and media center remotes My BF3 stats \| BF3 name: "human_error" - add me!

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Dec 4, 2010, 12:53 AM	#15
blu3flannel Join Date: May 2010 Location: North Carolina Posts: 757 (0.69/day) Thanks: 334 Thanked 121 Times in 108 Posts System Specs	I switched from AVG to Avast! and couldn't be happier. Doesn't give false alarms all the time and doesn't ask me to upgrade every 3 days. __________________ CPU-Z validation sig pics temporarily blocked

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Dec 4, 2010, 01:17 AM	#17
gunsmoke Join Date: Mar 2010 Location: u.k. Posts: 277 (0.24/day) Thanks: 100 Thanked 34 Times in 27 Posts System Specs	I used it for 6 years not any more i Find AVG is a power hog on boot up And makes web pages lag when its scaning internet trathic. __________________

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Dec 4, 2010, 01:18 AM	#18
Easy Rhino Linux Advocate Join Date: Nov 2006 Posts: 10,218 (4.30/day) Thanks: 1,206 Thanked 2,774 Times in 1,792 Posts System Specs	stopped using AVG years ago. has been going downhill for a long time now.

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Dec 4, 2010, 01:27 AM	#20
LittleLizard Join Date: Nov 2008 Location: Latin America, Uruguay Posts: 3,380 (2.06/day) Thanks: 339 Thanked 584 Times in 516 Posts System Specs	I used AVG till 8 and it was awesome but now, avast! has the responsabilty for safety in my pc __________________ "oh no, i make a very good person. I eat poop and sleep just like everyone else. My sense of humour just happens to fall under the DnD category of Chaotic Evil." - Mussels "I was expecting a line of EVGA FTW condoms or something like that." - DrPepper "I like my sex like my basketball, one on one, and with as little dribbling as possible" - Robert-The-Rambler

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Dec 4, 2010, 01:45 AM	#21
MxPhenom 216 Knowledgeable Posting Whore Join Date: Aug 2010 Location: Seattle, WA Posts: 5,712 (5.76/day) Thanks: 1,263 Thanked 1,072 Times in 825 Posts System Specs	Just use MSE for your virus protection!

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Dec 4, 2010, 02:06 AM	#22
Vancha Join Date: Jun 2010 Posts: 328 (0.31/day) Thanks: 16 Thanked 60 Times in 48 Posts	Switched to Avast! around a couple of months ago and it's been incredibly well behaved. I suggest it to anyone looking for a new anti-virus.