Getting an "incompatible cpu" error message, cpu meets specifications !

onestory151 · Jul 11, 2011, 06:49 PM

I HAVE AN HP TOUCHSMART PC DESKTOP 300-1025, THE MOTHERBOARD IS AN APP78-CF JESSE AND I AM ATTEMPTING A PROCESSOR UPGRADE.

I GET AN "INCOMPATIBLE CPU" ERROR MESSAGE AT STARTUP ON A PROCESSOR THAT MEETS THE MOTHERBOARD SPECIFICATIONS PRECISELY.

THIS IS THE PROCESSOR THAT DOESN'T WORK;
AMD CPU ATHLON II X4 605E 45W AM3 2MB 2300MHZ RETAIL AMD AD605EHDGMBOX

WHEREAS THIS ONE DID WORK;
AMD CPU ATHLON II X4 605E 45W AM3 2MB 2300MHZ RETAIL [AD605EHDGIBOX]

I DON'T HAVE ACCESS TO THE SECOND PROCESSOR NOW AND AM IN POSESSION OF THE FIRST, CAN ANYONE SUGGEST ANY SOLUTION
OR SHED ANY LIGHT ON WHAT THE ISSUE MIGHT BE ?

THANK YOU

brandonwh64 · Jul 11, 2011, 06:55 PM

Some AMD motherboards will work with the incompatible CPU just as they would with the compatible one except not be able to show what CPU it has.

I tried this on an old AM2 board with a AM2+ cpu

onestory151 · Jul 11, 2011, 06:58 PM

The problem is that the computer will not start up and this is when the incompatible cpu error message appears.

brandonwh64 · Jul 11, 2011, 07:03 PM

ahh then there is no way to use that CPU with that motherboard. My advice is to reuse the original CPU until you can return that one and get the one that will work.

onestory151 · Jul 11, 2011, 07:05 PM

interesting answer

erocker · Jul 11, 2011, 07:14 PM

This is strange considering the two CPU's you listed are pretty much identical. Have you tried contacting HP for a motherboard bios update?

onestory151 · Jul 11, 2011, 07:18 PM

Hp wants big techy dollars and religiously does not come up with
answers or solutions, you're right it doesn't make sense, amd
says the processors are identical, the specs on the packaging
are identical, it's identical to the processor specs for the motherboard.

brandonwh64 · Jul 11, 2011, 07:18 PM

^ That sounds like a idea as well. Did you check to see if there is a new bios out for your motherboard?

brandonwh64 · Jul 11, 2011, 07:19 PM

Latest BIOS!

onestory151 · Jul 11, 2011, 07:21 PM

No i have not, first of all i know nothing about updating bios and feel as though this would be overkill on this issue, also in so doing it may preclude my using the same dual core installed or obtaining the part number that i know works, in other words make matters worse

brandonwh64 · Jul 11, 2011, 07:22 PM

Save your current bios and then flash with the new one. if it doesn't work with this or the other CPU then flash back.

erocker · Jul 11, 2011, 07:25 PM

Quote:

Originally Posted by onestory151

first of all i know nothing about updating bios

You don't have to know anything. HP makes it easy since it's an .exe file. Download it and run it.

*The instructions are in the link brandon provided.

onestory151 · Jul 11, 2011, 07:25 PM

Where might i find instructions on how to do this save bios, flash bios, and/or flash back ?

brandonwh64 · Jul 11, 2011, 07:26 PM

Quote:

Originally Posted by erocker

You don't have to know anything. HP makes it easy since it's an .exe file. Download it and run it.

*The instructions are in the link brandon provided.

Quote:

Originally Posted by onestory151

Where might i find instructions on how to do this save bios, flash bios, and/or flash back ?

Erocker hooked you up!^^^

newtekie1 · Jul 11, 2011, 07:34 PM

I think it is worth noting that, while the processor seem identical they actually are not. The original processor was a C2 stepping and the new on is a C3, hence the difference part numbers. This is why the motherboard is not recogonizing the new processor without a BIOS update.

jsfitz54 · Jul 11, 2011, 07:35 PM

erocker and newtekie1 are correct. I have flashed many HP Bios. You close most running programs then run the file. HP does the rest. You restart when the flash process is complete and prompted to do so. I just did my neice's HP laptop last week and did a recover.

Your apprehension is unwarranted.

You should thank brandonwh64 as well.

HP: http://h20000.www2.hp.com/bizsupport...riesId=4002827

http://h20000.www2.hp.com/bizsupport...nvOID=4063#120

95Viper · Jul 11, 2011, 07:53 PM

Alright, don't jump on me to harshly, peeps. I know almost jack about these AMD CPUs.

But, I was looking at HP's site and it states that MB supports:

AMD Athlon X4 600e and 605e (P)
AMD Athlon X3 400e and 405e (R)
AMD Athlon X2 235e and 240e (R)

Because, I am just guessing that (P) means Propus.
And, if, he happens to have a relabeled Denab with the L3 disabled; would that screw it up?

Just asking...

jsfitz54 · Jul 11, 2011, 07:58 PM

Quote:

Originally Posted by 95Viper

And, if, he happens to have a relabeled Denab with the L3 disabled; would that screw it up?

Should not if HP did their job with bios.

OP, should use the newest bios anyway as HP always has rushed to market new pc's. Almost every one you get needs a Bios update out of the box or shortly afterwards.

qubit · Jul 11, 2011, 08:18 PM

I'll bet you're all correct that the BIOS flash is needed (I've flashed many HP BIOSes myself) but onestory151 doesn't have the original CPU, so he's in a catch 22 situation, unfortunately:

Quote:

Originally Posted by onestory151

The problem is that the computer will not start up and this is when the incompatible cpu error message appears.

It's all gonna come to naught unless he can stick in a compatible CPU first.

cheesy999 · Jul 11, 2011, 08:22 PM

Quote:

Originally Posted by jsfitz54

erocker and newtekie1 are correct. I have flashed many HP Bios. You close most running programs then run the file. HP does the rest. You restart when the flash process is complete and prompted to do so. I just did my neice's HP laptop last week and did a recover.

Your apprehension is unwarranted.

You should thank brandonwh64 as well.

i flashed 3 HP systems last week, just don't do it whilst a windows update is installing because for some reason the bios update will muck up windows 7 if its done whilst an update is happening

qubit · Jul 11, 2011, 08:38 PM

Quote:

Originally Posted by cheesy999

i flashed 3 HP systems last week, just don't do it whilst a windows update is installing because for some reason the bios update will muck up windows 7 if its done whilst an update is happening

Man, who would flash while a Windows update is in progress?!

But of course you're right and no doubt someone might just try it to "save time".

It's not really that surprising that a BIOS update would screw up Windows like that, because the BIOS is more active than you think, especially when Windows is starting up. Even worse, the flash could fail halfway through and kill the PC. Don't do it boys and girls!

I updated an ancient HP D510 once and had to reinstall XP, because the required HAL had changed. The BIOS became ACPI compliant in that flash.

cheesy999 · Jul 11, 2011, 08:39 PM

Quote:

Originally Posted by qubit

Man, who would flash while a Windows update is in progress?!

But of course you're right and no doubt someone might just try it to "save time".

It's not really that surprising that a BIOS update would screw up Windows like that, because the BIOS is more active than you think, especially when Windows is starting up. Even worse, the flash could fail halfway through and kill the PC. Don't do it boys and girls!

I updated an ancient HP D510 once and had to reinstall XP, because the required HAL had changed. The BIOS became ACPI compliant in that flash.

no i hadn't realized it was doing updates, the bios thing restarted the computer by itself and it tried to do updates on the shut down and start up

=BSOD every start up after that, ended up having to reinstall

erocker · Jul 11, 2011, 08:41 PM

Why would anyone want to update Windows automatically so it can interfere with any program? It's not so hard to manually check Windows Update once a week or so. If you're afraid it's going to do harm, turn it off. Either way, it's not the point of this thread.

qubit · Jul 11, 2011, 08:45 PM

Quote:

Originally Posted by erocker

Why would anyone want to update Windows automatically so it can interfere with any program? It's not so hard to manually check Windows Update once a week or so. If you're afraid it's going to do harm, turn it off. Either way, it's not the point of this thread.

Just one more word on this: my Windows is set to download and notify. I then look at what updates it wants to install and allow only the ones I'm interested in... and when I'm ready for them.

onestory151 · Jul 12, 2011, 07:59 PM

I have updated the bios which went off without a hitch however i have not attempted to install the new cpu for the second time as i am presently in communication with the company i bought the processor from, waiting for their final take on the matter before i take any additional risk with the processor.

Jul 11, 2011, 06:55 PM	#2
brandonwh64 Addicted to Bacon and StarCrunches!!! Join Date: Sep 2009 Location: Chatsworth, GA Posts: 13,562 (10.02/day) Thanks: 2,146 Thanked 5,341 Times in 3,696 Posts System Specs	Some AMD motherboards will work with the incompatible CPU just as they would with the compatible one except not be able to show what CPU it has. I tried this on an old AM2 board with a AM2+ cpu __________________ Cruncher's: All GPU's GPU's: 7970 3GB Unlocked = 8 Threads 5770 1GB OCed = 2 Threads

System Name:	The StarCrunch Defender!
Processor:	I7 2600K @ 4.5ghz 1.32V
Motherboard:	Gigabyte Z68X-UD3H-B3
Cooling:	Corsair A70 Push/Pull
Memory:	G-Skill Ripjaws 2x4GB DDR3 1866mhz
Video Card:	Gigabyte 7970 3GB Reference Card at boost clocks
Hard Disk:	2x 500GB WD Blue Raid 0 / 1TB WD Black
Optical Drive:	Samsung DVD/R/RW SATA
CRT/LCD Model:	ViewSonic VG2227wm 1080P
Case:	NZXT Tempest 410 Elite
Sound Card:	Onboard Realtek (Azalia)
PSU:	Corsair 750TX
Software:	Windows 7 Home X64

Jul 11, 2011, 06:58 PM	#3
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Getting an "incompatible cpu" error message, cpu meets specifications ! The problem is that the computer will not start up and this is when the incompatible cpu error message appears.

Jul 11, 2011, 07:03 PM	#4
brandonwh64 Addicted to Bacon and StarCrunches!!! Join Date: Sep 2009 Location: Chatsworth, GA Posts: 13,562 (10.02/day) Thanks: 2,146 Thanked 5,341 Times in 3,696 Posts System Specs	ahh then there is no way to use that CPU with that motherboard. My advice is to reuse the original CPU until you can return that one and get the one that will work. __________________ Cruncher's: All GPU's GPU's: 7970 3GB Unlocked = 8 Threads 5770 1GB OCed = 2 Threads

System Name:	The StarCrunch Defender!
Processor:	I7 2600K @ 4.5ghz 1.32V
Motherboard:	Gigabyte Z68X-UD3H-B3
Cooling:	Corsair A70 Push/Pull
Memory:	G-Skill Ripjaws 2x4GB DDR3 1866mhz
Video Card:	Gigabyte 7970 3GB Reference Card at boost clocks
Hard Disk:	2x 500GB WD Blue Raid 0 / 1TB WD Black
Optical Drive:	Samsung DVD/R/RW SATA
CRT/LCD Model:	ViewSonic VG2227wm 1080P
Case:	NZXT Tempest 410 Elite
Sound Card:	Onboard Realtek (Azalia)
PSU:	Corsair 750TX
Software:	Windows 7 Home X64

Jul 11, 2011, 06:49 PM	#1
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Getting an "incompatible cpu" error message, cpu meets specifications ! I HAVE AN HP TOUCHSMART PC DESKTOP 300-1025, THE MOTHERBOARD IS AN APP78-CF JESSE AND I AM ATTEMPTING A PROCESSOR UPGRADE. I GET AN "INCOMPATIBLE CPU" ERROR MESSAGE AT STARTUP ON A PROCESSOR THAT MEETS THE MOTHERBOARD SPECIFICATIONS PRECISELY. THIS IS THE PROCESSOR THAT DOESN'T WORK; AMD CPU ATHLON II X4 605E 45W AM3 2MB 2300MHZ RETAIL AMD AD605EHDGMBOX WHEREAS THIS ONE DID WORK; AMD CPU ATHLON II X4 605E 45W AM3 2MB 2300MHZ RETAIL [AD605EHDGIBOX] I DON'T HAVE ACCESS TO THE SECOND PROCESSOR NOW AND AM IN POSESSION OF THE FIRST, CAN ANYONE SUGGEST ANY SOLUTION OR SHED ANY LIGHT ON WHAT THE ISSUE MIGHT BE ? THANK YOU

Jul 11, 2011, 07:05 PM	#5
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	interesting answer

Jul 11, 2011, 07:14 PM	#6
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 31,913 (12.77/day) Thanks: 2,783 Thanked 12,276 Times in 7,815 Posts System Specs	This is strange considering the two CPU's you listed are pretty much identical. Have you tried contacting HP for a motherboard bios update?

Processor:	Intel i7 3770K @ 4.6ghz 1.256v
Motherboard:	Asus Maximus V Formula
Cooling:	Water
Memory:	2x4gb Patriot Viper 2133mhz 10-11-10-25 2T 1.55v
Video Card:	Sapphire HD 7970 1125/1575 1.14v
Hard Disk:	Crucial M4 128Gb / Corsair Force 3 120Gb / Samsung 240Gb / 2Tb Seagate
Optical Drive:	None
CRT/LCD Model:	Acheiva Shimian 27" IPS 2560x1440
Case:	Corsair 500R White
Sound Card:	Onboard
PSU:	NZXT Hale90 1Kw
Software:	Windows 8 x64

Jul 11, 2011, 07:18 PM	#7
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Hp wants big techy dollars and religiously does not come up with answers or solutions, you're right it doesn't make sense, amd says the processors are identical, the specs on the packaging are identical, it's identical to the processor specs for the motherboard.

Jul 11, 2011, 07:19 PM	#9
brandonwh64 Addicted to Bacon and StarCrunches!!! Join Date: Sep 2009 Location: Chatsworth, GA Posts: 13,562 (10.02/day) Thanks: 2,146 Thanked 5,341 Times in 3,696 Posts System Specs	Latest BIOS! __________________ Cruncher's: All GPU's GPU's: 7970 3GB Unlocked = 8 Threads 5770 1GB OCed = 2 Threads

Jul 11, 2011, 07:21 PM	#10
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	No i have not, first of all i know nothing about updating bios and feel as though this would be overkill on this issue, also in so doing it may preclude my using the same dual core installed or obtaining the part number that i know works, in other words make matters worse

Jul 11, 2011, 07:22 PM	#11
brandonwh64 Addicted to Bacon and StarCrunches!!! Join Date: Sep 2009 Location: Chatsworth, GA Posts: 13,562 (10.02/day) Thanks: 2,146 Thanked 5,341 Times in 3,696 Posts System Specs	Save your current bios and then flash with the new one. if it doesn't work with this or the other CPU then flash back. __________________ Cruncher's: All GPU's GPU's: 7970 3GB Unlocked = 8 Threads 5770 1GB OCed = 2 Threads

Jul 11, 2011, 07:25 PM	#13
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Where might i find instructions on how to do this save bios, flash bios, and/or flash back ?

Jul 11, 2011, 07:34 PM	#15
newtekie1 Semi-Retired Folder Join Date: Nov 2005 Location: Indiana Posts: 17,747 (6.48/day) Thanks: 780 Thanked 5,115 Times in 3,706 Posts System Specs	I think it is worth noting that, while the processor seem identical they actually are not. The original processor was a C2 stepping and the new on is a C3, hence the difference part numbers. This is why the motherboard is not recogonizing the new processor without a BIOS update. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate

Processor:	Intel Core i7 875K@4.0GHz(200x20)
Motherboard:	eVGA P55 FTW 200
Cooling:	Thermalright Ultra-120 Extreme w/ Corsair SP120 High Performance Edition
Memory:	8GB Corsair DDR3-1600 7-7-7-20
Video Card:	ASUS GTX 670 4GB DirectCU II @ 1015/3600
Hard Disk:	1TB Seagate 7200.12(OS), 3x 1.5TB Seagate 7200.11 in RAID 5
Optical Drive:	Lite-On Blu-Ray Combo Drive IHES108
CRT/LCD Model:	HP 25" 2509m 1080p LCD
Case:	Lian-Li Lancool Metal Boned K7 w/ Windowed Side Panel
Sound Card:	Onboard is good enough for me
PSU:	Corsair HX850
Software:	Windows 7 x64 Professional

Jul 11, 2011, 07:35 PM	#16
jsfitz54 Join Date: Jun 2010 Posts: 771 (0.72/day) Thanks: 192 Thanked 178 Times in 154 Posts System Specs	erocker and newtekie1 are correct. I have flashed many HP Bios. You close most running programs then run the file. HP does the rest. You restart when the flash process is complete and prompted to do so. I just did my neice's HP laptop last week and did a recover. Your apprehension is unwarranted. You should thank brandonwh64 as well. HP: http://h20000.www2.hp.com/bizsupport...riesId=4002827 http://h20000.www2.hp.com/bizsupport...nvOID=4063#120 Last edited by jsfitz54; Jul 11, 2011 at 07:54 PM.

Processor:	Intel i7 970 // Intel i7 2600K
Motherboard:	Asus Rampage III Formula , Bios 0903 // Asus P8P67 Deluxe , UEFI 3602
Cooling:	Zalman CNPS9900MaxB // Zalman CNPS11X
Memory:	GSkill Trident DDR2000 (F3-16000CL9T-6GBTD) // GSkill Ripjaws DDR2133 (F3-17000CL9D-8GBXM)
Video Card:	EVGA GTX460SC 1GB (Driver beta 320) // EVGA GTX460SC
Hard Disk:	PlextorM5PX 256GB FW1.05 OS drive,WD Caviar Black WD6401AALS // PlexM3 256 FW1.07, Samsung HD103SI
Optical Drive:	Asus dvdrw 24B1ST, LG WH12LS30 // Asus 24B1ST
CRT/LCD Model:	HP w2207h
Case:	CoolerMaster Stacker 830se // Lian Li PC-9F
Sound Card:	onboard
PSU:	Corsair HX850 // OCZ ZX850W
Software:	Windows 7 Pro 64

Jul 11, 2011, 07:53 PM	#17
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,839 (2.28/day) Thanks: 2,032 Thanked 1,416 Times in 1,115 Posts System Specs	Alright, don't jump on me to harshly, peeps. I know almost jack about these AMD CPUs. But, I was looking at HP's site and it states that MB supports: AMD Athlon X4 600e and 605e (P) AMD Athlon X3 400e and 405e (R) AMD Athlon X2 235e and 240e (R) Because, I am just guessing that (P) means Propus. And, if, he happens to have a relabeled Denab with the L3 disabled; would that screw it up? Just asking... __________________ Heatware: 95viper TECHPOWERUP GEAR!

System Name:	Ha/AhHa
Processor:	QX9650 SLAWN C1/i7-980x
Motherboard:	GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(Fh1 bios)
Cooling:	CNPS9900 LED/H60
Memory:	8 Gig of G.Skill F2-8800CL5D/24 Gig Corsair Vengence
Video Card:	Galaxy GTS 465/Gigabyte HD6950 unlocked w\ 1536 shaders
Hard Disk:	150 VRaptor,160 WD, 500 WD,2X 74 Gig VR(RAID0)/SanDisk Extreme 120, 2 WD VR(Raid 0),Seagate 1 TB
Optical Drive:	Asus/HP dvd1270 and Samsung
CRT/LCD Model:	ViewSonic VX2250wm-LED/Asus 266H
Case:	CM-690/CM-690 II adv
Sound Card:	On board (Realtek)/On board (Realtek)
PSU:	PC P&C 750/PC P&C Silencer 950
Software:	Windows 7 Build 7601 SP1 - 64 bit/Same

System Name:	Quantumville™
Processor:	Intel Core i7-2700K at 4.7GHz (hits 5 gees+ easily)
Motherboard:	Asus P8Z68-V PRO/GEN3
Cooling:	Noctua NH-D14
Memory:	16GB (4 x 4GB Corsair Vengeance DDR3 PC3-12800 C9 1600MHz)
Video Card:	EVGA GTX 590 Classified
Hard Disk:	WD Caviar Black 640GB / WD Caviar Green 2TB x2 in mobo RAID 1
Optical Drive:	Whatever DVD drive I've chucked in there right now
CRT/LCD Model:	Asus VG278HE (144Hz, 3D Vision 2, 1080p, 27") & LG W2363D (120Hz 1080p 23")
Case:	Coolermaster HAF 922
Sound Card:	SoundBlaster X-Fi ExtremeMusic (You ever heard one of these? Wow!)
PSU:	Corsair HX850W
Software:	Window 7 Ultimate 64-bit
Benchmarks:	Yes

System Name:	PC
Processor:	Phenom II X4 B55 @3.5ghz
Motherboard:	Asrock 970 extreme3
Memory:	4GB Corsair Vengeance Blue
Video Card:	HD6950
Hard Disk:	128GB SSD 1TB Samsung
Optical Drive:	DVD
CRT/LCD Model:	22" 1920x1080
Case:	Coolermaster 430
PSU:	Thermaltake

Jul 11, 2011, 08:41 PM	#23
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 31,913 (12.77/day) Thanks: 2,783 Thanked 12,276 Times in 7,815 Posts System Specs	Why would anyone want to update Windows automatically so it can interfere with any program? It's not so hard to manually check Windows Update once a week or so. If you're afraid it's going to do harm, turn it off. Either way, it's not the point of this thread.

Jul 12, 2011, 07:59 PM	#25
onestory151 Join Date: Jul 2011 Posts: 8 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Bios update completed successfully I have updated the bios which went off without a hitch however i have not attempted to install the new cpu for the second time as i am presently in communication with the company i bought the processor from, waiting for their final take on the matter before i take any additional risk with the processor.

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