HP Drivers won't install

more123 · Apr 2, 2012, 11:06 PM

Hi,
I have HP Touchsmart tm2-2151NR with Windows 7 HP 64bit. I've done a fresh install and went to the HP website to dl and install the drivers. Problem is some drivers download and install, others only download and won't install (they installer would run but it won't reach the file extraction stage) and the installer would magically disappear. I tried the compatibility run with Win XP SP2 and I tried right click/run as administrator but I am still facing the same problem. Please help.

v12dock · Apr 2, 2012, 11:25 PM

HP extracts there package container into the temp folder. Go to %temp% and see if it is extracting into the folder when running the exe. If it is extracting it, copy the file extracted and paste them into a folder that you can access at anytime (desktop) and run the extracted installer.

A Cheese Danish · Apr 2, 2012, 11:37 PM

Do your drivers extract to a folder called SWSetup? In there are the driver .exe's

95Viper · Apr 2, 2012, 11:39 PM

You can, also, use 7-zip or something like it to extract the packages and run the setup or manually install the drivers and such.

more123 · Apr 3, 2012, 12:08 AM

Thanks guys. Will try both approaches and let ya'll know.

more123 · Apr 3, 2012, 12:10 AM

Quote:

Originally Posted by A Cheese Danish

Do your drivers extract to a folder called SWSetup? In there are the driver .exe's

Well the drivers that do actually successfully install extract to this folder. The others don't even extract. I am thinking it's an extraction issue so I will try the 7-zip software like another user suggested. Will keep you guys updated.

Drone · Apr 3, 2012, 04:16 AM

Just install those drivers from their vendors' sites (audio, chipset, graphics, network). Plus, HP never updates those drivers, except for firmware.

Mussels · Apr 3, 2012, 04:45 AM

Quote:

Originally Posted by more123

Hi,
I have HP Touchsmart tm2-2151NR with Windows 7 HP 64bit. I've done a fresh install and went to the HP website to dl and install the drivers. Problem is some drivers download and install, others only download and won't install (they installer would run but it won't reach the file extraction stage) and the installer would magically disappear. I tried the compatibility run with Win XP SP2 and I tried right click/run as administrator but I am still facing the same problem. Please help.

my HP drivers extract to c:/swsetup - it says that when i run them,

more123 · Apr 3, 2012, 01:46 PM

Quote:

Originally Posted by Drone

Just install those drivers from their vendors' sites (audio, chipset, graphics, network). Plus, HP never updates those drivers, except for firmware.

Hi,
These specific third party drivers; audio, graphics, chipset ..etc they actually download and install just fine. Problem is with HP's own software like the webcam program, and some touchsmart specific software that isn't installing at all and there is no where else to get'em.

Mussels · Apr 3, 2012, 02:07 PM

Quote:

Originally Posted by more123

Hi,
These specific third party drivers; audio, graphics, chipset ..etc they actually download and install just fine. Problem is with HP's own software like the webcam program, and some touchsmart specific software that isn't installing at all and there is no where else to get'em.

are you sure they're even relevant? my laptops drivers list heaps of alternate drivers that arent actually for my laptop (EG, intel video drivers, when its got AMD only)

same could be happening with OS version - you're grabbing XP drivers for win7, or a similar mistake with x86/x64

more123 · Apr 3, 2012, 02:51 PM

Quote:

Originally Posted by Mussels

are you sure they're even relevant? my laptops drivers list heaps of alternate drivers that arent actually for my laptop (EG, intel video drivers, when its got AMD only)

same could be happening with OS version - you're grabbing XP drivers for win7, or a similar mistake with x86/x64

Yeh, I think the every HP laptop with a webcam does have a webcam software. This one does have a webcam but the webcam software is of the software that aren't installing.
By the way I tried 7-zip and I was able to extract the folders but the "install" file won't run.

A Cheese Danish · Apr 3, 2012, 04:21 PM

Quote:

Originally Posted by more123

Yeh, I think the every HP laptop with a webcam does have a webcam software. This one does have a webcam but the webcam software is of the software that aren't installing.
By the way I tried 7-zip and I was able to extract the folders but the "install" file won't run.

Do you get any errors when you try to install them?

more123 · Apr 3, 2012, 10:24 PM

Quote:

Originally Posted by A Cheese Danish

Do you get any errors when you try to install them?

Hi,
No I don't get any errors which is weird. When I click the install file mouse become busy for a split second and back to nothing.

95Viper · Apr 3, 2012, 10:50 PM

Try:

Turn off/disable your anti-virus and anti-malware.

Right click on the file you want to run and click on "run as administrator".

EDIT: You might wanna try it in safe mode, too.

A Cheese Danish · Apr 3, 2012, 10:52 PM

Make sure the drivers are correct.
Does the device you are trying to install drivers for show up in Device Manager as an unknown device?
If so, take the hardware ID and search google. This will tell you what the device is and compare it with HP's website.
If you need assistance, paste the hardware ID here

more123 · Apr 7, 2012, 04:08 PM

Quote:

Originally Posted by A Cheese Danish

Make sure the drivers are correct.
Does the device you are trying to install drivers for show up in Device Manager as an unknown device?
If so, take the hardware ID and search google. This will tell you what the device is and compare it with HP's website.
If you need assistance, paste the hardware ID here

Hi,
No these drivers in device manager are all installed. The software I am talking about is the Webcam software and other touch smart specific software.

Apr 2, 2012, 11:06 PM	#1
more123 Join Date: Feb 2012 Posts: 26 (0.05/day) Thanks: 0 Thanked 0 Times in 0 Posts	HP Drivers won't install Hi, I have HP Touchsmart tm2-2151NR with Windows 7 HP 64bit. I've done a fresh install and went to the HP website to dl and install the drivers. Problem is some drivers download and install, others only download and won't install (they installer would run but it won't reach the file extraction stage) and the installer would magically disappear. I tried the compatibility run with Win XP SP2 and I tried right click/run as administrator but I am still facing the same problem. Please help.

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Apr 2, 2012, 11:37 PM	#3
A Cheese Danish Join Date: Nov 2006 Location: At your local vending machine Posts: 1,914 (0.80/day) Thanks: 121 Thanked 419 Times in 368 Posts System Specs	Do your drivers extract to a folder called SWSetup? In there are the driver .exe's __________________ My FS/FT Thread HEATWARE Xfire Steam ID Certs: MCTS, MCITP, HP APS Server: AMD Opteron 170 @2.95GHz \| 4GB DDR 3-3-2-7 \| 1x Samsung SPT 500GB, 2x WD Black 2TB, 2x 1.5TB Western Digital MyBook

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Apr 2, 2012, 11:39 PM	#4
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,856 (2.25/day) Thanks: 2,040 Thanked 1,424 Times in 1,123 Posts System Specs	You can, also, use 7-zip or something like it to extract the packages and run the setup or manually install the drivers and such. __________________ Heatware: 95viper TECHPOWERUP GEAR!

Apr 2, 2012, 11:25 PM	#2
v12dock Join Date: Dec 2008 Location: Central Illinois Posts: 1,300 (0.79/day) Thanks: 286 Thanked 244 Times in 164 Posts System Specs	HP extracts there package container into the temp folder. Go to %temp% and see if it is extracting into the folder when running the exe. If it is extracting it, copy the file extracted and paste them into a folder that you can access at anytime (desktop) and run the extracted installer.

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Apr 3, 2012, 12:08 AM	#5
more123 Join Date: Feb 2012 Posts: 26 (0.05/day) Thanks: 0 Thanked 0 Times in 0 Posts	Thanks guys. Will try both approaches and let ya'll know.

Apr 3, 2012, 04:16 AM	#7
Drone Join Date: Sep 2010 Location: Nonlocal location Posts: 1,897 (1.86/day) Thanks: 62 Thanked 822 Times in 525 Posts System Specs	Just install those drivers from their vendors' sites (audio, chipset, graphics, network). Plus, HP never updates those drivers, except for firmware. __________________ ...the young Universe was filled with a hot dense soup of interacting protons, electrons and photons at about 2700ºC. When the protons and electrons joined to form hydrogen atoms, the light was set free

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Apr 3, 2012, 10:50 PM	#14
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,856 (2.25/day) Thanks: 2,040 Thanked 1,424 Times in 1,123 Posts System Specs	Try: Turn off/disable your anti-virus and anti-malware. Right click on the file you want to run and click on "run as administrator". EDIT: You might wanna try it in safe mode, too. __________________ Heatware: 95viper TECHPOWERUP GEAR!

Apr 3, 2012, 10:52 PM	#15
A Cheese Danish Join Date: Nov 2006 Location: At your local vending machine Posts: 1,914 (0.80/day) Thanks: 121 Thanked 419 Times in 368 Posts System Specs	Make sure the drivers are correct. Does the device you are trying to install drivers for show up in Device Manager as an unknown device? If so, take the hardware ID and search google. This will tell you what the device is and compare it with HP's website. If you need assistance, paste the hardware ID here __________________ My FS/FT Thread HEATWARE Xfire Steam ID Certs: MCTS, MCITP, HP APS Server: AMD Opteron 170 @2.95GHz \| 4GB DDR 3-3-2-7 \| 1x Samsung SPT 500GB, 2x WD Black 2TB, 2x 1.5TB Western Digital MyBook

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