Asus RMA=Unacceptable and Appalling

srsparky32 · Apr 27, 2012, 12:44 AM

I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

i pull off the sink and this is all i see here, a load of dried up TIM

NO SCREWS!

DENTS AND STRATCHES on the heatsink!

THERMAL COMPOUND IN THE SOCKET AREA!

__________________________________________________ ___________________________

wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in

as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used

DannibusX · Apr 27, 2012, 01:01 AM

Never had a problem with ASUS. I will keep buying their products.

Hopefully you get your issues straightened out.

DOM · Apr 27, 2012, 01:04 AM

any before pics ?

95Viper · Apr 27, 2012, 01:04 AM

Quote:

Originally Posted by srsparky32

The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!

That is a little harsh, however, I can feel your pain.
I have never had anything but good service from them, whether RMA or a question.

Well, for that to happen, it is shameful!

You don't know what happened to bring about this bad result.

Maybe, some tech is running around the workshop, wondering where the heck the board he was fixing has gone... while his slack-a** co-worker is napping after working so hard to ship that board to you.

I would call them up and tell them what has transpired, offer to email them pics, then demand an overnight delivery (paid by them)of an acceptable board and paid return of old board, or see ya in small claims court. I think a judge would like what they see.
Would be well worth the court fees.

It's just my opinion though, I would not diss ASUS, as a whole, because of one incident.

brandonwh64 · Apr 27, 2012, 01:06 AM

They fixed my M3A78-CM within 2 weeks and it works perfect, been crunching 24/7 for months now. The board would FAIL to even attempt to power on and they some how fixed it. Hell they fixed my buddies 5870 V2 that had damaged PCIex connector and didn't say a word about it.

Maban · Apr 27, 2012, 01:24 AM

I was put off permanently by their tech support not more than one hour ago. I am going to RMA my board and sell my replacement as soon as possible. I've never had a problem with their RMA though. Worst thing I've seen from ASUS RMA is the use of thermal adhesive. Which really wasn't that big of a deal.

OneMoar · Apr 27, 2012, 07:17 AM

Quote:

Originally Posted by srsparky32

I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

http://i162.photobucket.com/albums/t...s/DSC_0334.jpg

i pull off the sink and this is all i see here, a load of dried up TIM

http://i162.photobucket.com/albums/t...s/DSC_0332.jpg

NO SCREWS!

http://i162.photobucket.com/albums/t...s/DSC_0333.jpg

DENTS AND STRATCHES on the heatsink!

http://i162.photobucket.com/albums/t...s/DSC_0335.jpg

THERMAL COMPOUND IN THE SOCKET AREA!

http://i162.photobucket.com/albums/t...s/DSC_0336.jpg

http://i162.photobucket.com/albums/t...426_125356.jpg

The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!

dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time

arnoo1 · Apr 27, 2012, 07:52 AM

Seriously that's facked mate, i also hate asus,i had to much crappy unstable boards( crappy mem controlles, or boards that went in to flames when booted), and my gfx can't oc all, never asus for , mobo's gigabyte, gfx evga next time

caleb · Apr 27, 2012, 08:02 AM

Its not actually ASUS directly that did it. They have partner companies in each country that do their dirty work for them. Try and RMA it again asking for a new replacement.
As I see it they glued the north bridge cooler instead of screws - sure it looks cheap but they can say its as good as the other thing. Fact is that as long as it works OK that kinda stuff is not important. The only bad thing is that it looks cheap.
Everybody tries to save $$$ nowdays and the best way is on support

If that company gets shit money for what they do from ASUS they go the same way and do cheap work.

Yo_Wattup · Apr 27, 2012, 08:06 AM

Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new.

the54thvoid · Apr 27, 2012, 08:07 AM

Quote:

Originally Posted by OneMoar

dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time

Hopefully you are right with what you've said. If it was bought outside of Asus' retail channel or 2nd hand etc then yes, no fall back.

But you're assuming he bought it 2nd hand. The guy needs to tell us where he bought it from so we can make a well judged comment.

If he RMA'd it to Asus as he implies, then they are obliged to return it in the condition they received it.

More info required from srsparky32

InnocentCriminal · Apr 27, 2012, 08:53 AM

Just my 2 pence...

I've only ever had great service when RMA'ing anything with ASUS. They've been great on the phone and brilliant in amending any issues quickly.

Guess it maybe country dependent.

Even when inquiring about products they've always been helpful. Once I asked if I could buy an I/O shield for P5E3 and they sent me one for free. I wasn't in warranty, and the mainboard came from this very forum.

mm67 · Apr 27, 2012, 09:45 AM

Where did you get the idea that he bought board looking like that, that's the board that Asus sent him as a replacement board.

Jetster · Apr 27, 2012, 09:55 AM

Thats what I thought he was saying. That it looked ok when he sent it in to ASUS RMA

Cotton_Cup · Apr 27, 2012, 02:09 PM

lol maybe that's a glue hehehehe.

go RMA it my friend, they should cover both shipping cost, and an overnight delivery asap.

AphexDreamer · Apr 27, 2012, 02:10 PM

Incompetent people exist, you come across them from time to time and those are usually the results they bring to the table.

brandonwh64 · Apr 27, 2012, 02:16 PM

Quote:

Originally Posted by OneMoar

dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time

Sorry this is false! I purchased a NON working Asus board from ebay and they happily RMAed it because they go by serial number and if the serial number is STILL under warranty and the board has no PHYSICAL damage then they will RMA it with no questions.

redeye · Apr 27, 2012, 02:47 PM

aside from being patient while awaiting the email RMA chain-of-events to happen... no problems with ASUS. advanced MB replacement was great.

first a service request.. then you get the ok to.. one week
send an advanced replacement request.. one week
then fax the advanced replacement form that they email to you... one week
then you get the MB, and then send the old one back... (within two weeks)

i RMA'd a 990fx sabertooth because slot 1 pcie was stuck at 8x. and the audio died too ( that didn't matter because I was using digital out.

Everythings all well and Good with ASUS... i will buy another MB from them (ok, i only Buy Motherboards from them.)

Raw · Apr 27, 2012, 02:48 PM

Quote:

Originally Posted by Yo_Wattup

Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new.

Hey, why do you always dis-respect people like this, in public?
Not too cool.

cadaveca · Apr 27, 2012, 02:50 PM

Quote:

Originally Posted by srsparky32

I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

http://i162.photobucket.com/albums/t...s/DSC_0334.jpg

i pull off the sink and this is all i see here, a load of dried up TIM

http://i162.photobucket.com/albums/t...s/DSC_0332.jpg

NO SCREWS!

http://i162.photobucket.com/albums/t...s/DSC_0333.jpg

DENTS AND STRATCHES on the heatsink!

http://i162.photobucket.com/albums/t...s/DSC_0335.jpg

THERMAL COMPOUND IN THE SOCKET AREA!

http://i162.photobucket.com/albums/t...s/DSC_0336.jpg

http://i162.photobucket.com/albums/t...426_125356.jpg

The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!

2 missing screws, and some thermalpaste, and you are this upset?

Tell me something, does it work at least? I mean, don't get me wrong, it IS kinda crappy, but at hte same time, thermal paste like that = non-issue. wipe it with a rag.

Teh missing screws...yeah, unfortunate. But rather than ranting, I'd be sending an email asking for a repalcement heatsink and the mounting hardware. NO big deal...

srsparky32 · Apr 27, 2012, 03:20 PM

wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in

as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used

AthlonX2 · Apr 27, 2012, 03:44 PM

So instead of wasting time ranting at us contact Asus and see what they will do. We are not Asus and can do nothing to help you

OneMoar · Apr 27, 2012, 03:45 PM

Quote:

Originally Posted by srsparky32

wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in

http://i162.photobucket.com/albums/t...2/DSC_0289.jpg

as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used

I call total bullshit
who did you buy it from ... take it up with them ...

LDNL · Apr 27, 2012, 03:46 PM

Send it back, and add the first and second picture that was taken of the motherboard and add text: Before / After your RMA.

bogmali · Apr 27, 2012, 04:05 PM

Quote:

Originally Posted by OneMoar

I call total bullshit

Really?

Apr 27, 2012, 12:44 AM	#1
srsparky32 Join Date: Jan 2011 Posts: 36 (0.04/day) Thanks: 4 Thanked 6 Times in 5 Posts System Specs	Asus RMA=Unacceptable and Appalling *I HAVE WAITED OVER A MONTH FOR THIS* so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly. i pull off the sink and this is all i see here, a load of dried up TIM NO SCREWS! DENTS AND STRATCHES on the heatsink! THERMAL COMPOUND IN THE SOCKET AREA! __________________________________________________ ___________________________ wow. do you guys not know how to read? or look at pictures? here. let me help you. the board was sent in, cosmetically fine. *I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS* this is how the board was when i sent it in as you can see, screws. and cosmetically fine. the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used Last edited by srsparky32; Apr 27, 2012 at 03:21 PM.

System Name:	CCCP
Processor:	Intel Core i7 3770K @4.8GHz
Motherboard:	Gigabyte Z77X-UP5-TH
Cooling:	EK Supremacy Acetal+Nickel...etc
Memory:	4x4GB Mushkin Blackline Ridgebacks @1866
Video Card:	MSI TF3 7950 @1200 core/1500 mem/ 1200mv
Hard Disk:	2x1TB samsung spinpoint f3 raid0/128GB Crucial M4
CRT/LCD Model:	27 Inch Dell IPS
Case:	Antec P280
Sound Card:	Xonar DX/Sennheiser 598/Fiio E9
PSU:	NZXT Hale90 1000W
Software:	Windows 8

Apr 27, 2012, 01:01 AM	#2
DannibusX Join Date: Aug 2009 Location: United States Posts: 2,038 (1.48/day) Thanks: 784 Thanked 945 Times in 626 Posts System Specs	Never had a problem with ASUS. I will keep buying their products. Hopefully you get your issues straightened out. __________________ “Has the whole world gone crazy? Am I the only one around here who gives a s**t about the rules? Mark it zero!” -Walter Sobchak “Yup, you were 9-2 when you slid it in me.” -MT Alex

System Name:	Aluminum Mallard
Processor:	Intel i7 940
Motherboard:	ASUS Rampage III: Gene
Cooling:	Noctua C-12P
Memory:	6GB Corsair Dominator DDR3
Video Card:	ASUS HD5870
Hard Disk:	OCZ Vertex 2 60GB SSD, 2 x Seagate Barracuda 7200.12 in RAID0
Optical Drive:	DVD Burner, nothing to write home about.
CRT/LCD Model:	HP w2338h
Case:	Corsair 700D
Sound Card:	On Board
PSU:	Corsair TX850
Software:	Win7 Ult 64 bit
Benchmarks:	31 FPS in Dalaran.

Apr 27, 2012, 01:04 AM	#3
DOM Eligible for custom title Join Date: May 2006 Location: TX, USA Posts: 6,465 (2.54/day) Thanks: 292 Thanked 790 Times in 706 Posts System Specs	any before pics ? __________________

System Name:	Daily Rig/Bench Rig
Processor:	Intel i7 3770K/Intel i7 3770K
Motherboard:	ASUS Maximus V GENE/Asrock OC Formula
Cooling:	Water/SS-LN2
Memory:	G.SKILL RipjawsX/Team Xtreem LV-2400
Video Card:	EK Full WB HD7970/To Many XD
CRT/LCD Model:	Asus VE248H 24"/LG 22"
Case:	Danger Den Torture Rack/Table XD
Sound Card:	Onboard/None
PSU:	ENERMAX REVOLUTION85+ 1050W /CORSAIR Professional Series Gold AX1200
Software:	W7 64Bit/XP/W7 64Bit

System Name:	Ha/AhHa
Processor:	QX9650 SLAWN C1/i7-980x
Motherboard:	GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(Fh1 bios)
Cooling:	CNPS9900 LED/H60
Memory:	8 Gig of G.Skill F2-8800CL5D/24 Gig Corsair Vengence
Video Card:	Galaxy GTS 465/Gigabyte HD6950 unlocked w\ 1536 shaders
Hard Disk:	150 VRaptor,160 WD, 500 WD,2X 74 Gig VR(RAID0)/SanDisk Extreme 120, 2 WD VR(Raid 0),Seagate 1 TB
Optical Drive:	Asus/HP dvd1270 and Samsung
CRT/LCD Model:	ViewSonic VX2250wm-LED/Asus 266H
Case:	CM-690/CM-690 II adv
Sound Card:	On board (Realtek)/On board (Realtek)
PSU:	PC P&C 750/PC P&C Silencer 950
Software:	Windows 7 Build 7601 SP1 - 64 bit/Same

Apr 27, 2012, 01:06 AM	#5
brandonwh64 Addicted to Bacon and StarCrunches!!! Join Date: Sep 2009 Location: Chatsworth, GA Posts: 13,562 (10.03/day) Thanks: 2,146 Thanked 5,338 Times in 3,695 Posts System Specs	They fixed my M3A78-CM within 2 weeks and it works perfect, been crunching 24/7 for months now. The board would FAIL to even attempt to power on and they some how fixed it. Hell they fixed my buddies 5870 V2 that had damaged PCIex connector and didn't say a word about it. __________________ Cruncher's: All GPU's GPU's: 7970 3GB Unlocked = 8 Threads 5770 1GB OCed = 2 Threads

System Name:	The StarCrunch Defender!
Processor:	I7 2600K @ 4.5ghz 1.32V
Motherboard:	Gigabyte Z68X-UD3H-B3
Cooling:	Corsair A70 Push/Pull
Memory:	G-Skill Ripjaws 2x4GB DDR3 1866mhz
Video Card:	Gigabyte 7970 3GB Reference Card at boost clocks
Hard Disk:	2x 500GB WD Blue Raid 0 / 1TB WD Black
Optical Drive:	Samsung DVD/R/RW SATA
CRT/LCD Model:	ViewSonic VG2227wm 1080P
Case:	NZXT Tempest 410 Elite
Sound Card:	Onboard Realtek (Azalia)
PSU:	Corsair 750TX
Software:	Windows 7 Home X64

Apr 27, 2012, 01:24 AM	#6
Maban Join Date: Mar 2008 Location: Minnesota Posts: 1,919 (1.01/day) Thanks: 802 Thanked 553 Times in 361 Posts System Specs	I was put off permanently by their tech support not more than one hour ago. I am going to RMA my board and sell my replacement as soon as possible. I've never had a problem with their RMA though. Worst thing I've seen from ASUS RMA is the use of thermal adhesive. Which really wasn't that big of a deal.

System Name:	I Dub Thee Infinity
Processor:	Intel Core i3-2120
Motherboard:	ASUS P8P67 WS Revolution
Cooling:	Corsair H80
Memory:	2x4GB 2400 Trident X
Video Card:	EVGA GTX 680
Hard Disk:	OCZ V2 180GB, 4x HD502HJ, HD204UI, 3TB 7200.14, 250GB 5400.5, 250GB 5400.6
Optical Drive:	TSST SH-S203N
CRT/LCD Model:	Acer P243W
Case:	Cooler Master HAF X
Sound Card:	Creative X-Fi Titanium + Logitech Z506 + Turtle Beach HPA2
PSU:	Silverstone ST1000-P
Software:	Windows 7 Pro x64

System Name:	Waiting For Haswel
Processor:	Phenom II @ 4.0Ghz @ 1.480v 2600NB/1.25v
Motherboard:	MSI 990XA-GD55
Cooling:	Mugen RevB
Memory:	8GB DDR3 @ 1600
Video Card:	ATi 6870 @ 940/1100
Hard Disk:	WDBLUE 250GB && WD BLACK 500GB
Optical Drive:	x1 DVD
CRT/LCD Model:	HP w2071d
Case:	NZXT GAMMA
Sound Card:	RealtekHD
PSU:	Antec 520c
Software:	Windows 7 x64

Apr 27, 2012, 07:52 AM	#8
arnoo1 Join Date: Oct 2009 Location: Netherlands Posts: 708 (0.54/day) Thanks: 98 Thanked 116 Times in 99 Posts System Specs	Seriously that's facked mate, i also hate asus,i had to much crappy unstable boards( crappy mem controlles, or boards that went in to flames when booted), and my gfx can't oc all, never asus for , mobo's gigabyte, gfx evga next time __________________ intel + nvidia the best amd

System Name:	gaming system/ Moms pc
Processor:	2600k / i5 2300
Motherboard:	MSI Z77 MPower/ Zotac H67ITX-C-E
Cooling:	Thermalright ultra extreme 120 rev.C w/noctua NF-S12B push/pull/ stock
Memory:	8gb corsair vengeance 1600mhz c8 @1.5 v/ 4gb kinston ram 1333mhz
Video Card:	GB gtx670 WF3x @1080/1267/6420(core/boost/mem)
Hard Disk:	corsair F3 120gb SATA 6gb's OS ,2tb wd caviar black 64mb sata 6gb's(storage)/ corsair F3 60 @sata300
Optical Drive:	external samsung se s084/ none
CRT/LCD Model:	Samsung Syncmaster P2770FH, asus VH242t/19" lg 1440x900
Case:	tt armor modded 140mm fans 1200rpm@19 db/c m690 adv 2
Sound Card:	onboard/ onboard
PSU:	Corsair HX1050 / corsair cx430 v2
Software:	Windows SEVEN ultimate x64

Apr 27, 2012, 08:02 AM	#9
caleb Join Date: Sep 2004 Location: Poland,Slask Posts: 1,105 (0.35/day) Thanks: 200 Thanked 174 Times in 142 Posts System Specs	Its not actually ASUS directly that did it. They have partner companies in each country that do their dirty work for them. Try and RMA it again asking for a new replacement. As I see it they glued the north bridge cooler instead of screws - sure it looks cheap but they can say its as good as the other thing. Fact is that as long as it works OK that kinda stuff is not important. The only bad thing is that it looks cheap. Everybody tries to save $$$ nowdays and the best way is on support If that company gets shit money for what they do from ASUS they go the same way and do cheap work. __________________ "Let me noobilize you"

System Name:	HAL
Processor:	Core i5 2500K
Motherboard:	Asus P8P67 Pro Rev3.1
Cooling:	stock
Memory:	2x4GB Kingston 1600Mhz Blu
Video Card:	Asus 560Ti DirectCuII TOP
Hard Disk:	WD Black WD1502FAEX
Optical Drive:	none
CRT/LCD Model:	LG 1440x900
Case:	Chieftec Mesh Midi
Sound Card:	onboard
PSU:	Corsair TX750V2
Software:	win7sp1
Benchmarks:	Finally upgraded for BF3!

Apr 27, 2012, 08:06 AM	#10
Yo_Wattup Join Date: Jan 2012 Location: Brisbane, Australia Posts: 704 (1.46/day) Thanks: 176 Thanked 199 Times in 125 Posts System Specs	Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new. __________________ Less is not more. More is more.

System Name:	Desktop/Gamer/Digital Audio Wokstation \|\|\| HTPC
Processor:	2500k @ 4.65ghz \|\|\| AMD A8 @ 3.6ghz
Motherboard:	ASUS P8Z68-V Pro
Cooling:	Noctua NH-D14 with single Blue Antec Tri-Cool 120mm \|\|\| Stock
Memory:	16GB G.Skill Ripjaws X 1600 @1900mhz 8-9-9-24 \|\|\| 8GB G.Skill 1600 CL9
Video Card:	2x HIS HD6950 2GB Crossfire, 6970 clocks \|\|\| HD6550D
Hard Disk:	120GB Intel 320 series SSD + 2TB storage \|\|\| 1TB Seagate
Optical Drive:	same as everyone else, some generic one. \|\|\| <---
CRT/LCD Model:	32" Sony Bravia LCD 1080p \|\|\| 50" Hitachi Plasma 1080p
Case:	Raidmax Raptor modded to 7 fans \|\|\| A compact HP Case
Sound Card:	Firewire audio interface + two 9" studio monitors, 450 REAL watts \|\|\| onboard
PSU:	Corsair TX 750W \|\|\| generic 400W
Software:	Win 7 Ultimate + Win 8 consumer preview\|\|\| Win 7 Pro
Benchmarks:	Never drops below 60fps Battlefield 3 everything on max, fov 90. :D

System Name:	Dulie.
Processor:	i7 3930k @ 4.2GHz
Motherboard:	Asus P9 X79 PRO
Cooling:	Dual Loop with 2 D5's, gpu on 120.4 rad, cpu on 120.2
Memory:	16Gb 1600MHz Corsair Vengeance
Video Card:	GTX Titan @ 1.5GHz
Hard Disk:	2x120GB SSD - Corsair Force Series 3, OCZ Vertex II
Optical Drive:	Removed for radiator
CRT/LCD Model:	Dell Ultrasharp 27" (2560x1440)
Case:	Silverstone TJ07 (modded black interior)
Sound Card:	On Board
PSU:	Seasonic Platinum 1000W
Software:	W7

Apr 27, 2012, 08:53 AM	#12
InnocentCriminal Resident Grammar Amender Join Date: Feb 2005 Location: 'ereyfurd, UK Posts: 5,471 (1.82/day) Thanks: 198 Thanked 855 Times in 667 Posts System Specs	Just my 2 pence... I've only ever had great service when RMA'ing anything with ASUS. They've been great on the phone and brilliant in amending any issues quickly. Guess it maybe country dependent. Even when inquiring about products they've always been helpful. Once I asked if I could buy an I/O shield for P5E3 and they sent me one for free. I wasn't in warranty, and the mainboard came from this very forum. __________________ *Post count isn't* an intelligence meter. During the rectification of the Vuldronaii the Traveler came as a large, moving Torb. Then, during the third reconciliation of the last of the Meketrex supplicants they chose a new form for him—that of a giant Sloar! Many Shubs and Zuuls knew what it was to be roasted in the depths of the Sloar that day, I can tell you. Musek*: "InnocentCriminal - a Chuck Norris of the TPU - knows what you are about to type and he WILL type it faster than you."*

System Name:	BeeR 6
Processor:	Intel Core i7 3770K
Motherboard:	ASUS Maximus Gene V
Cooling:	Corsair H100i
Memory:	8GB Samsung Green 1600MHz DDR3
Video Card:	2GB XFX HD6950 (PCIe)*
Hard Disk:	256GB Samsung 840 Pro SSD
CRT/LCD Model:	20.1" Viewsonic VX2025WM/32" Vistron HDTV
Case:	Fractal Design Arc Mini
PSU:	Corsair HX750W
Software:	64bit Microsoft Windows 7 Ultimate
Benchmarks:	* flashed to 6970.

Apr 27, 2012, 09:45 AM	#13
mm67 Join Date: Jul 2010 Posts: 114 (0.11/day) Thanks: 1 Thanked 40 Times in 29 Posts System Specs	Where did you get the idea that he bought board looking like that, that's the board that Asus sent him as a replacement board. __________________ CPU-Z validation sig pics temporarily blocked

Processor:	i7-2500K @ 4.5 GHz
Motherboard:	Gigabyte GA-Z68XP-UD4
Cooling:	EK Supreme HF
Memory:	Kingston HyperX Genesis 2 * 4 GB
Video Card:	Radeon HD 7950
Hard Disk:	OCZ Agility 3
Case:	Bitfenix Shinobi XL
PSU:	Super Flower SF-700P14XE

Apr 27, 2012, 09:55 AM	#14
Jetster Join Date: Jan 2010 Location: Oregon Posts: 2,869 (2.35/day) Thanks: 932 Thanked 861 Times in 630 Posts System Specs	Thats what I thought he was saying. That it looked ok when he sent it in to ASUS RMA

System Name:	Delta // HTPC
Processor:	Intel i7 3770K // Intel i3 550 3.2Ghz
Motherboard:	ASRock Z77 Extreme6 // Gigabyte GA-H55M-S2H Socket 1156
Cooling:	Corsair H100 // SILVERSTONE NT07-1156 90mm
Memory:	Corsair Vengeance 1866 16gb //Corsair DDR3 1600 4 Gb
Video Card:	HIS 7950 3 Gb //Sapphire 6670 1 Gb
Hard Disk:	Samsung 840 250 SSD, WD Caviar Blue 500// Corsair M4 64 Gb Solid State, SAMSUNG F4 2 Tb, WD 1 Tb
Optical Drive:	LG DVDR 24X // Lite on DVDR 24X
CRT/LCD Model:	HP 23xi IPS 1080p" // 50" Samsung Plasma 720p
Case:	Corsair Obsidian Series 550D // Silverstone Granada GD05
Sound Card:	ASUS Xonar DS // HDMI Bit Stream to Yamaha RX V571
PSU:	Corsair TX650 // Corsair CX 430
Software:	Windows 7 64bit // Windows 7 64bit with XBMC Eden
Benchmarks:	I scored P8756 in 3DMark 11

Apr 27, 2012, 02:09 PM	#15
Cotton_Cup Join Date: Mar 2012 Location: Rizal, Philippines Posts: 329 (0.77/day) Thanks: 75 Thanked 34 Times in 28 Posts System Specs	lol maybe that's a glue hehehehe. go RMA it my friend, they should cover both shipping cost, and an overnight delivery asap. __________________ Building PC and knowing about their components is FUN.

System Name:	Cotton Chair
Processor:	Intel i7 3960X 4.9Ghz Sandy Bridge E
Motherboard:	MSi X79A-GD65 8D
Cooling:	XSPC 360 and 240 mm rad
Memory:	64gb G.SKILL 8X8GB
Video Card:	Sappphire 7970 OC Edition Xfire
Hard Disk:	Intel 520 240GB SSD x2 /x2 WD Caviar Black 1TB 7200RPM 64MB Cache
Optical Drive:	Samsung Blu-ray
CRT/LCD Model:	Samsung 23" LED LCD Monitor 1920x1080 x3
Case:	Silverstone TJ 11
Sound Card:	Asus Xonar Phoebus
PSU:	Seasonic X-1250 1250W 80PLUS Gold
Software:	Windows 7 Ultimate (FPP)

Apr 27, 2012, 02:10 PM	#16
AphexDreamer Eligible for custom title Join Date: Jun 2007 Location: C:\Program Files (x86)\Aphexdreamer\ Posts: 5,614 (2.59/day) Thanks: 812 Thanked 888 Times in 674 Posts System Specs	Incompetent people exist, you come across them from time to time and those are usually the results they bring to the table. __________________ Sent from my PC using chrome.

System Name:	Unknown
Processor:	AMD Bulldozer FX6100 @ 4.5Ghz
Motherboard:	Asus Crosshair V
Cooling:	ThermalRight Ultra Extreme 120 With two 120mm Fans/Heatsink and three 120 mm fans intake/outake
Memory:	8 GB of Rip Jaws DDR3 RAM 1680Mhz (8-9-8-24) 7.9 Rating
Video Card:	ASUS ROG MATRIX 5870 2GB GDDR5
Hard Disk:	Western Digital Caviar Black 1TB 64MB Cache SATA 6.0Gb/s
Optical Drive:	HP DVD 840 Lightscribe DVD+/-Writer/CD-Writer & CD Drive
CRT/LCD Model:	AOC 23" @ 1920x1080
Case:	HAF X
Sound Card:	X Fi Titanium 5.1 Surround Sound
PSU:	750 Watt PP&C Silencer Black
Software:	Windows 8 Pro 64-bit

Apr 27, 2012, 02:47 PM	#18
redeye Join Date: Dec 2010 Location: mississauga, on, Canada Posts: 124 (0.14/day) Thanks: 5 Thanked 21 Times in 21 Posts System Specs	aside from being patient while awaiting the email RMA chain-of-events to happen... no problems with ASUS. advanced MB replacement was great. first a service request.. then you get the ok to.. one week send an advanced replacement request.. one week then fax the advanced replacement form that they email to you... one week then you get the MB, and then send the old one back... (within two weeks) i RMA'd a 990fx sabertooth because slot 1 pcie was stuck at 8x. and the audio died too ( that didn't matter because I was using digital out. Everythings all well and Good with ASUS... i will buy another MB from them (ok, i only Buy Motherboards from them.)

Processor:	amd 8350fx
Motherboard:	asus sabertooth 990fx
Cooling:	corsair h100i
Memory:	corsair dominator platinum CMD8GX3M2A2133C9
Video Card:	Zotac AMP! gtx 680
Hard Disk:	wd10eals ; corsair gt 90GB; ST2000LD003
Optical Drive:	plextor px-755a
CRT/LCD Model:	nec ea231WMi
Case:	grey metal, lots of holes(lol)
Sound Card:	obs
PSU:	seasonic x-760
Software:	win7 64 pro

System Name:	2 identical systems
Processor:	INTEL i5-2500K / INTEL i5-2500K
Motherboard:	ASUS Z68-V DELUXE Gen3 / ASUS Z68-V DELUXE Gen3
Cooling:	NOCTURA NH-C14 "TPU Editor's Choice" / (3) x 200mm Case Fans / and more...
Memory:	CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Video Card:	EVGA GTX 670 02G-P4-2670-KR / EVGA GTX 670 02G-P4-2670-KR
Hard Disk:	INTEL 520 Series Cherryville 180 SSD SC2CW180A3K5 2.5" 180GB SATA III MLC Boot Drive
CRT/LCD Model:	SAMSUNG 24HD Model # 2494 Sync Master
Case:	COOLER MASTER HAF 912/922 /932
PSU:	CORSAIR Gold AX850 Full Modular / HX850 Silver Modular
Software:	Windows 7 x64 Home Premium
Benchmarks:	WD 2TB "My Passport" Portable Harddrive, WD 1TB Blacks

System Name:	Eyefinity Gamer
Processor:	Intel i5 3570K @ 4.6 GHz
Motherboard:	ASUS Maximmus V Formula
Cooling:	Corsair H100
Memory:	16 GB G.Skill F3-2666C11Q-16GTXD
Video Card:	AMD Radeon HD7950 3GB x2 w/AMD Catalyst 12.10
Hard Disk:	OCZ Nocti 60GB mSATA, Crucial M4 120GB x2
Optical Drive:	LG BluRay/HD-DVD
CRT/LCD Model:	3x Dell U2412M
Case:	LianLi T60
Sound Card:	N/A
PSU:	Silverstone Strider 750W GOLD
Software:	Windows 8 Pro
Benchmarks:	Benchmarking is for suckers. ;)

Apr 27, 2012, 03:20 PM	#21
srsparky32 Join Date: Jan 2011 Posts: 36 (0.04/day) Thanks: 4 Thanked 6 Times in 5 Posts System Specs	wow. do you guys not know how to read? or look at pictures? here. let me help you. the board was sent in, cosmetically fine. *I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS* this is how the board was when i sent it in as you can see, screws. and cosmetically fine. the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used

Apr 27, 2012, 03:44 PM	#22
AthlonX2 Better Than You Join Date: Sep 2006 Location: Toledo,Ohio Posts: 5,449 (2.24/day) Thanks: 729 Thanked 1,572 Times in 994 Posts System Specs	So instead of wasting time ranting at us contact Asus and see what they will do. We are not Asus and can do nothing to help you