Can you spot the fail?

[Elmo]

Try to find it and tell me whats wrong with this pic :P

[m1dg3t]

More Acer than Asus @ the Asus display?

[entropy13]

Two of them aren't turned on? The bright yellow vest? The red cap worn backwards?

[Elmo]

Originally Posted by m1dg3t

More Acer than Asus @ the Asus display?

:P really wierd lol.

[Widjaja]

Guy with cap on backwards either has a big head or he needs to loosen it.

[m1dg3t]

Originally Posted by Elmo

:P really wierd lol.

Guess tech support got tired of swapping drivers in attempts to get the units working in time?

Asus has the shittiest support/CS. 3yrs and 2 Xonar HDAV1.3's later I still dont have a properly working HDMI audio card. Fuck you Asus.

FUCK YOU.

If they give me a p8z77 iTX I will remove the FUCK YOU, otherwise; FUCK YOU ASUS.

[lindy]

The big one in the upper left hand is running Windows 8 ?

[95Viper]

IMO, no fail, just somebody or company trying to sell some stuff at a show.

The fail is this useless thread.

And, I believe ASUS makes some great products and have darn good product support... just as good or better than most.
You get someone who cares or will help and sometimes you don't. Just like anywhere else. Just keep on 'til you get what you are entitled to.

[m1dg3t]

Originally Posted by 95Viper

And, I believe ASUS makes some great products and have darn good product support... just as good or better than most.
You get someone who cares or will help and sometimes you don't. Just like anywhere else. Just keep on 'til you get what you are entitled to.

I used to think so too, always used their MoBo in every build I ever did for myself or anyone else.

Assuming this at least partially directed at me; there is no support at Asus, you get "Did you try different driver? Did you update firmware?" Thats it. Thats all. On every level. From phone support to technician/engineer to manager. 3yrs I've been dealing with the same problem all at my expense, theres a reason they pulled the HDMI Xonars off the shelves, go look on their forums and see how many HDAV owners/users have complained and Asus does fuck all.

I pray you never have any issues with a product of theirs, and I aint talking RMA, thats easy to do.

[newtekie1]

The HDMI Xonars are an exception, and frankly, I wouldn't spend a dime with ASUS outside of their comfort zone. Any time you buy a product that they aren't known for, you are essentially being a beta tester.

However, their support for the motherboards and graphics cards has always been top notch in my experience. Yes, at first they ask some simple questions, and have you go through the standard troubleshooting steps that we all know how to do on our own, but every company does that. They have to do that, because 90% of the time they are dealing with idiots, and 90% of the time those simple questions and troubleshooting steps work. However, when I've had issues with motherboards and video cards from them that were beyond the simple troubleshooting fixes, they have always been helpful and knowledgeable about the problem, they have always worked with me to fix it, and usually have given me a fix in 24 hours.

[STCNE]

ASUS put me through hell 2 years back with a Maximus III motherboard. Ended up costing me $70 in shipping total and the board came back from them more damaged each time. It didn't help that they ignored me for months on end at one point, nor that they played the BBB rating system to get my score removed(contacted me pretending to want to help, then when I followed up they refused to help, the BBB only saw the original message they sent.)

I was happy with the Xonar STX I had for a few years, but I'm never touching their products again.

[95Viper]

Originally Posted by m1dg3t

Assuming this at least partially directed at me

I was speaking in general terms.

I don't have statistics handy, however, it is just my opinion...
that for every complaint about (most)any company there are numerous more that would applaud the products and services.

I have had dealings with the different companies over the years and, most, not all, usually, lean towards a satisfied customer.

And, as for, ASUS... I own and have owned a number of their products. I have had to RMA a couple items and the support staff was congenial, polite, and willing to help (when they weren't I escalated my problem; and that, more than likely will solve most disagreements. Also, Second, Third and Upper level management do not like to be bothered with this sort of thing - personal knowledge on this.)
And, support people have scripts they have to follow (they are trained this way and watched/rated on this) and sometimes get flustered when you lead them off the yellow brick road, remember a lot of them are just drones, not techs. They have no idea of who you are or what your skill level is, also.

Sorry, that you had problems with them.

Sorry, I did not have that HDMI Xonar, you referred to, so I can't speak as to whether it was or was not defective/unsupported/poor design/etc.

I stated my side of it, with my story, is all.

As an example, I recently got a ASUS TF300T.
I called the tech support, because I had the screen flashing problem.
He told me, to wait two days for the firmware update from GP that was suppose to fix it. Or, if I were still having trouble call back, refer to my ticket number and get an RMA.
Well, true to his word, BAM! Alert new firmware... fixed the flashing on the screen.
Now, I was a satisfied customer, again.