Works until blank screen and frozen

james888 · Aug 22, 2012, 08:58 PM

My computer works for awhile. Then the screen goes blank. I know the computer is frozen because I can not turn the the num key light off. This only happens when there is graphical load like a game. Right now I have the computer laying on its side because it doesn't do it as soon. When standing up right it happens faster. I reinstalled the video drivers twice. I did just moved to my new place. I am thinking something may be damaged hardware wise. I can not see anything wrong with the video card and or motherboard. I did specifically check the pci-e slot. I tried my 6950 also and had the same problem.

Anyway I am stumped. So help me brainstorm. Thanks in advance

Edit: Rma'd it. More details in posts below.

Frick · Aug 22, 2012, 09:05 PM

Check temps, if you didn't already. Otherwise it sounds like PSU issues. Make sure everything is connected properly.

95Viper · Aug 22, 2012, 09:57 PM

Possibly the card has strained the solder joints or pads on the PCIe connector?
Did you leave the card in and unsupported during transfer to new place of residence?

Try the other slot and see if it still does it.

james888 · Aug 23, 2012, 10:26 PM

Everything is and has been connected properly.
Upgraded to 12.8 drivers.
Using a different video cable.
I have now tried the second slot. Should of already. DeR Der... Didn't help though.

Going to try my 6950 again. Also will try the 7970 on another computer. Also am going to clear cmos in case it is a wierd bios problem.

It isn't freezing every time now. It gets heavy heavy green artifacting. I can windows right key enter to shut it down. It goes from a blank black screen to the heavy green artifacting, at least when it doesn't freeze on the blank screen.

james888 · Aug 25, 2012, 02:27 AM

I can't seem to get the 6950 to give me any problems so I am assuming it must be the 7970. I am going to run the 6950 for a few days so I can game and see if it eventually gives me problems. Along with that, I am reverting to 12.6.

I really really hope my 7970 didn't die.

james888 · Sep 28, 2012, 08:59 PM

I have now used my 6950 for a month without a problem. 12.9 beta came out, which reminded me of my 7970. So I decided to play with it. Same problems.

Think baking it might help?
I bought it used off of ebay. Could I still rma it through saphire?

erocker · Sep 28, 2012, 09:06 PM

Seems to most definitely be the card.

james888 · Sep 28, 2012, 09:08 PM

It definitely is the card. Just don't know why. Did happen just after my move and that can not be a coincidence. I see no visual defects in the card

erocker · Sep 28, 2012, 09:11 PM

RMA it and let them figure it out.

james888 · Sep 28, 2012, 09:20 PM

Quote:

Originally Posted by erocker

RMA it and let them figure it out.

I am going to take that as a confirmation that I can RMA a bought used card

Kreij · Sep 28, 2012, 09:30 PM

Sure sounds like it's overheating. What are the temps at the moment it freezes/artifacts?

james888 · Sep 28, 2012, 09:47 PM

The temps as far as I remember were fine. I took me a lot of reboots for it not to freeze and get the green artifacting. The fan moves. I have tried both the stock cooler and my artic accellero. The card doesn't even feel that warm from its backside. Plus it just after log in sometimes.

james888 · Sep 29, 2012, 06:58 PM

Quote:

Originally Posted by erocker

RMA it and let them figure it out.

http://www.sapphiretech.com/presenta...n=000203&lid=1

Quote:

Currently Sapphire does not directly provide any warranty extensions. Please contact your reseller or distributor for any 3rd party warranty extensions that may be available through them. Any extensions provided by the reseller are independent of Sapphire.

Going to try to rma it. Still not sure I can.

Hood · Oct 2, 2012, 01:14 AM

Quote:

Originally Posted by james888

Going to try to rma it. Still not sure I can.

You may be able to RMA it, but if you tell the truth they will deny your request. So lie your ass off and say you paid cash for it at your local store and the maid threw out the box and reciept. They can't blame you for trying! And it just might work.

james888 · Oct 2, 2012, 01:29 AM

Quote:

Originally Posted by Hood

You may be able to RMA it, but if you tell the truth they will deny your request. So lie your ass off and say you paid cash for it at your local store and the maid threw out the box and receipt. They can't blame you for trying! And it just might work.

Did and will continue to do so.

james888 · Oct 18, 2012, 09:01 PM

I think I made a mistake while contacting saphire the first time. Its like the online form I sumbitted did not get submitted. So I tried again today and got a response.

Quote:

Provide a copy of the purchase receipt and send it to tech@althonmicro.com for RMA request.

This is a used card from ebay. Would I provide the ebay receipt, or should I contact the ebay seller and ask for the original invoice? I just read a lot of stories about the saphire rma process and it appears they charge you $15 if you don't have a receipt to fullfill the rma.

Frogger · Oct 18, 2012, 10:24 PM

they will charge you $15/25 receipt or no receipt but you'll have a lot more luck if "should I contact the ebay seller and ask for the original invoice" that way you can supply a copy of it to them & get alot less trouble from them

Widjaja · Oct 18, 2012, 11:12 PM

have heard talk about a black screen bug with the Sapphire HD7870 OCs which was resolved by BIOS flash.
I think it just bumped the voltage a bit.
Not sure if the 7970s had the same problem.

ThE_MaD_ShOt · Oct 19, 2012, 12:04 AM

Hell I would just tell them I lost the receipt and pay the $15/$25. That is a hell of a lot cheaper then a new card.

james888 · Oct 19, 2012, 01:22 AM

Quote:

Originally Posted by Widjaja

have heard talk about a black screen bug with the Sapphire HD7870 OCs which was resolved by BIOS flash.
I think it just bumped the voltage a bit.
Not sure if the 7970s had the same problem.

Hmm... I will look into that. If I could keep this card I would like to. It has an 86% asic rating and I like that. Not because it is higher but because I am air cooling it.

Quote:

Originally Posted by ThE_MaD_ShOt

Hell I would just tell them I lost the receipt and pay the $15/$25. That is a hell of a lot cheaper then a new card.

That was the plan. I still sent a message to the ebay guy to see if I could get the original invoice. If questioned about it being in another name I would claim it was a gift from a friend.

james888 · Oct 24, 2012, 11:47 PM

Well I never got a copy of the receipt. They gave me an RMA number real quick, as in within the hour. It will cost me shipping + a $20 charge. Not bad to get a working 7970 instead of this dud.

My motherboard happened to have a new bios that fixed vga compatability problems. So I flashed my MB with the new bios. I had my 6950 in and it booted up. I then switched in 7970 and it would not even post. Put the 6950 back in and it started right up.

Sending it back in tomorrow. Will post when the new one comes in and how it works etc.

eidairaman1 · Oct 24, 2012, 11:49 PM

Quote:

Originally Posted by james888

Well I never got a copy of the receipt. They gave me an RMA number real quick, as in within the hour. It will cost me shipping + a $20 charge. Not bad to get a working 7970 instead of this dud.

My motherboard happened to have a new bios that fixed vga compatability problems. So I flashed my MB with the new bios. I had my 6950 in and it booted up. I then switched out in 7970 and it would not even post. Put the 6950 back in and it started right up.

Sending it back in tomorrow. Will post when the new one comes in and how it works etc.

I hope it isnt like the bios BS that Asus Had for their mobos, aka prevent modded 6950s from working...

james888 · Oct 24, 2012, 11:50 PM

Quote:

Originally Posted by eidairaman1

I hope it isnt like the bios BS that Asus Had for their mobos, aka prevent modded 6950s from working...

Might want to reread that. The 6950 works the 7970 has not been for a little while.

eidairaman1 · Oct 24, 2012, 11:52 PM

Quote:

Originally Posted by james888

Might want to reread that. The 6950 works the 7970 has not been for a little while.

no no you didnt understand im wondering if this is somewhat like how that debacle was for Asus only its affecting 7900s ya know.

btw duststorms up there are fun to go thru lol

james888 · Oct 24, 2012, 11:55 PM

Quote:

Originally Posted by eidairaman1

no no you didnt understand im wondering if this is somewhat like how that debacle was for Asus only its affecting 7900s ya know.

I highly doubt it. The card worked on the same bios for well over a month before giving me problems. Although I don't know what vga fixes MSI did for my board I figured I would try it none the less.

Aug 22, 2012, 08:58 PM	#1
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	Works until blank screen and frozen My computer works for awhile. Then the screen goes blank. I know the computer is frozen because I can not turn the the num key light off. This only happens when there is graphical load like a game. Right now I have the computer laying on its side because it doesn't do it as soon. When standing up right it happens faster. I reinstalled the video drivers twice. I did just moved to my new place. I am thinking something may be damaged hardware wise. I can not see anything wrong with the video card and or motherboard. I did specifically check the pci-e slot. I tried my 6950 also and had the same problem. Anyway I am stumped. So help me brainstorm. Thanks in advance Edit: Rma'd it. More details in posts below. __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link. Last edited by james888; Oct 30, 2012 at 12:35 AM.

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Aug 22, 2012, 09:05 PM	#2
Frick Fishfaced Nincompoop Join Date: Feb 2006 Location: Sweden Posts: 7,866 (2.98/day) Thanks: 1,073 Thanked 1,442 Times in 1,148 Posts System Specs	Check temps, if you didn't already. Otherwise it sounds like PSU issues. Make sure everything is connected properly. __________________ Typemachine: Acer Aspire One D250 \| Atom N280 1.6 Ghz \| 1GB DDR2 \| 160GB SATA \| 10.1' 1024 x 600 \| Lubuntu 12.10 Oldbox: HP D530 \| Pentium 4 2.8 Ghz \| 1GB DDR \| 40GB \| Windows XP "The 'gentle biker' look is overdone. I'm going for 'psycho hillbilly.' "

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Aug 22, 2012, 09:57 PM	#3
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,838 (2.29/day) Thanks: 2,032 Thanked 1,416 Times in 1,115 Posts System Specs	Possibly the card has strained the solder joints or pads on the PCIe connector? Did you leave the card in and unsupported during transfer to new place of residence? Try the other slot and see if it still does it. __________________ Heatware: 95viper TECHPOWERUP GEAR!

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Aug 23, 2012, 10:26 PM	#4
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	Everything is and has been connected properly. Upgraded to 12.8 drivers. Using a different video cable. I have now tried the second slot. Should of already. DeR Der... Didn't help though. Going to try my 6950 again. Also will try the 7970 on another computer. Also am going to clear cmos in case it is a wierd bios problem. It isn't freezing every time now. It gets heavy heavy green artifacting. I can windows right key enter to shut it down. It goes from a blank black screen to the heavy green artifacting, at least when it doesn't freeze on the blank screen. __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link. Last edited by james888; Aug 23, 2012 at 10:33 PM.

Aug 25, 2012, 02:27 AM	#5
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	I can't seem to get the 6950 to give me any problems so I am assuming it must be the 7970. I am going to run the 6950 for a few days so I can game and see if it eventually gives me problems. Along with that, I am reverting to 12.6. I really really hope my 7970 didn't die. __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link.

Sep 28, 2012, 08:59 PM	#6
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	I have now used my 6950 for a month without a problem. 12.9 beta came out, which reminded me of my 7970. So I decided to play with it. Same problems. Think baking it might help? I bought it used off of ebay. Could I still rma it through saphire? __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link. Last edited by james888; Sep 28, 2012 at 09:05 PM.

Sep 28, 2012, 09:06 PM	#7
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 31,876 (12.78/day) Thanks: 2,779 Thanked 12,246 Times in 7,802 Posts System Specs	Seems to most definitely be the card.

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Sep 28, 2012, 09:08 PM	#8
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	It definitely is the card. Just don't know why. Did happen just after my move and that can not be a coincidence. I see no visual defects in the card __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link.

Sep 28, 2012, 09:11 PM	#9
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 31,876 (12.78/day) Thanks: 2,779 Thanked 12,246 Times in 7,802 Posts System Specs	RMA it and let them figure it out.

Sep 28, 2012, 09:30 PM	#11
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,107 (5.28/day) Thanks: 591 Thanked 5,488 Times in 2,932 Posts System Specs	Sure sounds like it's overheating. What are the temps at the moment it freezes/artifacts? __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

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Sep 28, 2012, 09:47 PM	#12
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	The temps as far as I remember were fine. I took me a lot of reboots for it not to freeze and get the green artifacting. The fan moves. I have tried both the stock cooler and my artic accellero. The card doesn't even feel that warm from its backside. Plus it just after log in sometimes. __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link. Last edited by james888; Sep 29, 2012 at 08:07 PM.

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Oct 18, 2012, 10:24 PM	#17
Frogger Join Date: Feb 2006 Location: ONTARIO CANADA Posts: 1,929 (0.73/day) Thanks: 324 Thanked 241 Times in 215 Posts System Specs	they will charge you $15/25 receipt or no receipt but you'll have a lot more luck if "should I contact the ebay seller and ask for the original invoice" that way you can supply a copy of it to them & get alot less trouble from them __________________ You can't be a real country unless you have a beer and an airline-it helps if you have some kind of a football team,or some nuclear weapons,BUT at the very least you need a BEER!-Frank Zappa

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Oct 18, 2012, 11:12 PM	#18
Widjaja Join Date: Jun 2007 Location: Wangas, New Zealand Posts: 4,017 (1.85/day) Thanks: 239 Thanked 617 Times in 534 Posts System Specs	have heard talk about a black screen bug with the Sapphire HD7870 OCs which was resolved by BIOS flash. I think it just bumped the voltage a bit. Not sure if the 7970s had the same problem.

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Oct 19, 2012, 12:04 AM	#19
ThE_MaD_ShOt Join Date: Nov 2011 Location: Hi! I'm from the Internet Posts: 3,737 (6.97/day) Thanks: 2,529 Thanked 2,442 Times in 1,468 Posts System Specs	Hell I would just tell them I lost the receipt and pay the $15/$25. That is a hell of a lot cheaper then a new card. __________________ Crunchers : Phenom II x6 1090t / 2x Phenom II x6 1055t / Phenom II x4 970BE / “I always succed in my mission tho. Beer just delays it!” -ChaoticAtmosphere “TPU is very mild, and I love to tell people I love them when they are being retarded, it makes me feel special in my special places. What was the point of this thread again? Oh well, I love all of you.” -Steevo

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Oct 24, 2012, 11:47 PM	#21
james888 Join Date: Jun 2011 Location: Idaho Posts: 2,253 (3.26/day) Thanks: 442 Thanked 422 Times in 315 Posts System Specs	Well I never got a copy of the receipt. They gave me an RMA number real quick, as in within the hour. It will cost me shipping + a $20 charge. Not bad to get a working 7970 instead of this dud. My motherboard happened to have a new bios that fixed vga compatability problems. So I flashed my MB with the new bios. I had my 6950 in and it booted up. I then switched in 7970 and it would not even post. Put the 6950 back in and it started right up. Sending it back in tomorrow. Will post when the new one comes in and how it works etc. __________________ My Heat Natural Selection 2 (NS2) - FPS/RTS with depth. Link. Studios and publishers seem to have forgotten that games are supposed to be games, not CG films with playable action scenes. Link.

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