Shoddy Asus RMA

[brandonwh64]

Originally Posted by cdawall

Interesting last board I shipped them was replaced (marked the board). Then again that board lets just say died a valiant.

If the board was beyond repair in a cost sense matter then they would more than likely replace it with stock. My M3A78-CM was repaired but others I have sent back were replaced.

[cdawall]

Originally Posted by brandonwh64

If the board was beyond repair in a cost sense matter then they would more than likely replace it with stock. My M3A78-CM was repaired but others I have sent back were replaced.

That's good to know. So if I kill a board I need to KILL the board.

[INSTG8R]

I have my first P67 Sabertooth sitting in the box that I "should" have RMA'd months ago(BIOS went flakey and would no longer let me overclock, the "multi" section just "disappeared") I managed to get lucky and catch a "Demo" Sabertooth so I just replaced it.

Reading this stuff is why it's still just sitting in the box Interested to see how this pans out tho because I really should RMA it...

[cdawall]

Reflash the bios and see if the problem goes away.

[INSTG8R]

Originally Posted by cdawall

Reflash the bios and see if the problem goes away.

Been back and forth with multiple BIOS's. Someone having similar issues with another ASUS board had found a post over on [H] I believe where you flashed it with a blank BIOS to "clean" it then reflash. I just can't be arsed to tear down my water loop/rig to put the old one back in and do it.

But then I just thought about it. I could actually pull the BIOS chip and flip it into the current board to A: confirm it is the BIOS and not the board and B: Flash it, switch it back.

Sounds considerably less painful than dealing with ASUS RMA...

[Arrakis+9]

So the email address i was given was FAKE i cannot believe how much they lie to you to get you off the phone with them. seriously its like they don't even care

[FreedomEclipse]

Originally Posted by Arrakis+9

So the email address i was given was FAKE i cannot believe how much they lie to you to get you off the phone with them. seriously its like they don't even care

take them to a small claims court already!!!


If they want to play games, lets see how the like playing with the LAW!!

[Jstn7477]

I bought a refurbished ASUS M5A99X EVO from Geeks.com about 6 months ago, received it and one PCIe slot was dead and the other died the next day. Since I heard unpleasant stories about ASUS RMA, and since the refurbished board was screwed up right out of the box, I think I made the right decision to mail it back for a refund a day after I received it.

Didn't even bother RMAing my ASUS Crosshair III Formula when it had a 3 year warranty and quit working after 2.5 years either. Surprisingly, the 3 ASUS motherboards from 2006 that I have (A8N-E, A8N32SLI Deluxe and P5WDH Deluxe) that I bought from 3 different members on TPU all still work fine to this day. The only modern ASUS board I have is the M3A78-CM Brandonwh64 sold me and that works fine, but I really don't want to play these RMA games with the newer boards unfortunately.

[Batou1986]

Asus boycot I smell ? sign me up, been monitoring this thread and at this point its complete bs.

I would definitely file a complaint with the BBB especially with the fake email.

[dude12564]

Originally Posted by qubit

This is bloody awful. I hope my Asus mobo doesn't crap out on me.

Originally Posted by dude12564

At least they gave you a Canadian phone number. My ASUS RMA came back in worse shape than I sent it off at, and they said there was no Canadian phone number available...

ASUS lied to me -.-

RMA'd my GPU due to crashes
comes back with massive coil whine.

[Arrakis+9]

So i looked up my RMA # again today and this is what i got

The system can't find records of your inquiry.

We recommend you contact your reseller or nearest ASUS Service Center.

They removed my RMA from their system ? still no board back ? if it wasn't past hours i'd be calling them again right now

[dude12564]

Originally Posted by Arrakis+9

So i looked up my RMA # again today and this is what i got



They removed my RMA from their system ? still no board back ? if it wasn't past hours i'd be calling them again right now

At this point, I agree with everyone else who said to call the BBB, as this is quite outrageous.

[Kantastic]

Originally Posted by Jstn7477

I bought a refurbished ASUS M5A99X EVO from Geeks.com about 6 months ago, received it and one PCIe slot was dead and the other died the next day. Since I heard unpleasant stories about ASUS RMA, and since the refurbished board was screwed up right out of the box, I think I made the right decision to mail it back for a refund a day after I received it.

Didn't even bother RMAing my ASUS Crosshair III Formula when it had a 3 year warranty and quit working after 2.5 years either. Surprisingly, the 3 ASUS motherboards from 2006 that I have (A8N-E, A8N32SLI Deluxe and P5WDH Deluxe) that I bought from 3 different members on TPU all still work fine to this day. The only modern ASUS board I have is the M3A78-CM Brandonwh64 sold me and that works fine, but I really don't want to play these RMA games with the newer boards unfortunately.

I scored a Maximus IV Gene-Z for $50 locally and RMA'ed it. Came back with a board that's driving my rig right now.

MSI on the other hand sent me back an MSI R5770 Hawk that was dusty, scratched, and had rusted heatfins.

[dude12564]

Originally Posted by Kantastic

I scored a Maximus IV Gene-Z for $50 locally and RMA'ed it. Came back with a board that's driving my rig right now.

MSI on the other hand sent me back an MSI R5770 Hawk that was dusty, scratched, and had rusted heatfins.

Well, I guess all the companies are the same...

[mtrai]

I am not gonna go into my lengthy ASUS Motherboard RMA Hell...however I was able to get every thing fix by calling Fremont CA, the ASUS HQ in the US. Below I will list the contact info for Freemont, CA. It took me a long long time searching for this info.

briefly had to return Asus M5A99FX Pro R2.0 3 different times for the same broke audio issue. On the 2nd return HQ sent me a brand new retail box one which in 2 days the audio went out once again.

I got very frustrated talking with Jefferson, IN who your are talking to.

After calling Freemont, pressing 0 not an option in the prompts and spoke with someone she transferred me someone in returns in Freemont, who is now cross shipping the Sabertooth R.2 as a replacement will be here Friday.

My ordeal started in August when I built a new system for myself.

http://onyoursi.de/wiki/personal-computers/asus/

ASUS
http://www.asus.com/
800 Corporate Way
Fremont, CA 94539
(510) 739-3777
1-888-678-3688
Fax: (510) 797-2102

Twitter

@ASUS

Primary contact

Godwin Yan
Senior Director of Operations
godwin_yan@asus.com
(510) 739-3777, extension: 4519

Secondary contact

Jonney Shih
Chairman
jonney_shih@asus.com.tw
(510) 739-3777

Chief executive(*)

Jerry Shen
CEO
Jerry_Shen@asus.com.tw
(510) 739-3777

Hope this helps you resolve your problems.

[Arrakis+9]

Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.

[Darkleoco]

Originally Posted by Arrakis+9

Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.

Hopefuly this pans out for you, I shudder to think of having to RMA my p67 sabertooth after reading this thread the past few weeks.

[TheMailMan78]

Originally Posted by Arrakis+9

Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.

I think you'll be in good shape now.

[mtrai]

Oh I forgot to add when you call Freemont and you get to the person that can help you...ask if they are in Freemont, sometimes you will get transferred to Jefferson, IN. Which sounds like you did.

As far as being on hold...it would show that in the RMA status page...something like awaiting customer info. Been there done that in my whole process.

It sounds like you were sent to Jeffereson, IN. I say this because of what you put in your last post. If you were speaking to someone in Freemont they would not know that the person who took your RMA would be in in about 30 mins.

Don't wait for them to call you back...call them back. Call the 510 number hit 0, when the resepotionist answeres tell her you need to speak to someone about a motherboard and not someone in Jefferson as they have been horrible, given you wrong info, etc. When she transferred you, ask the person is he in Freemont, and then proceed. If not hang up and call back.

The guy I worked with in Freemont, had my RMA number on his desk and all I had to do was give him my name or he would just simply recognize my voice. They do not take many service calls there.

[Arrakis+9]

got an email reply not exactly what i wanted to hear but at least i got something back

Mr. Perez,

I received your photos and have attached them to the case. My supervisor is in the process of bringing this matter to the attention of the management team. It may still take a few days to resolve the matter, but I wanted you to know that we are continuing to work to resolve the issue.



Hal Turner

I have to be at work soon and don't have time to call them back today but i have the next 4 days off from work so im going to try and make stuff happen

[NeoCrisis]

Good luck to you. I have hear so many horror stories with ASUS Customer Support that your whole ordeal doesn't surprise me. Which also has kept me away from buying any more ASUS products.
I now stay with EVGA, Gigabyte, and MSI which are all local to Southern Cali. and pretty simple to speak with a live person

[cdawall]

Don't know what everyone's issue is just setup the DOA open box CHVF I got off the egg for a cross ship through Asus. I did have to call twice since they were busy the first time.

[Arrakis+9]

Originally Posted by cdawall

Don't know what everyone's issue is just setup the DOA open box CHVF I got off the egg for a cross ship through Asus. I did have to call twice since they were busy the first time.

the issue is that asus has dropped the ball on me several times now - try reading the thread

[cdawall]

Originally Posted by Arrakis+9

the issue is that asus has dropped the ball on me several times now - try reading the thread

Have posted in it several times now.

[Arrakis+9]

Just an update, got a tracking number from ASUS today when i went to check the RMA status

this looks very promising:

Original S/N: C3XXXXXX7994

Board should be here on black Friday, i'll get some unboxing pictures done up and cross my fingers that its in good condition and works