Running out of ideas to fix this problem

MattMilne94 · Dec 4, 2012, 10:38 AM

http://www.techpowerup.com/forums/sh...d.php?t=177438

Graphics card: radeon 7850 HD OC edition
Mobo:ASUS P8h77-v le
Power supply: 600w corsair power supply
RAM: 8GB corsair vengance
hard drive: 500GB
CPU: intel i5 3450

Hi, I have had my new build for around 2 months and from the offset I have been experiencing crashing. The crashing occurs whilst gaming and can happen after random amounts of time

For example - I could play black ops 2 for 1 hour, crashes, then I can play it for another 4 hours which makes me think its not temperature.

Things I have done to try and fix it:

Reinstall Operating system
MemTest overnight
Monitored temperature
Sent my graphcis card back to the manufacturer and got a new one
Also put my computer into a computer shop and they found no problems with it
Scanned the hard drive

I am so annoyed that I can't find out what the problem is, and any help would be much appreciated

Cybrnook · Dec 4, 2012, 10:40 AM

Don't run an OC and see if it still happens.

May be memory compatibility with MB (BIOS Update).

Failing HDD can also show these signs.

Failing PSU can also show these signs.

Spray it with fire?

MattMilne94 · Dec 4, 2012, 10:44 AM

The card came pre overclocked

Cybrnook · Dec 4, 2012, 10:48 AM

Quote:

Originally Posted by MattMilne94

The card came pre overclocked

You running the latest drivers?

I know it sounds lame, but do you have adequate cooling in your case. sooooooo many avenues that could cause a crashing PC.

MattMilne94 · Dec 4, 2012, 10:52 AM

I have an IN WIN MANA 136 Mid tower case , its in my desk which has about 7cm of clearing on each side, is that to little?

Cybrnook · Dec 4, 2012, 10:54 AM

Quote:

Originally Posted by MattMilne94

I have an IN WIN MANA 136 Mid tower case , its in my desk which has about 7cm of clearing on each side, is that to little?

Well yeah, sounds like a little toaster oven. Try running it outside of your desk with the side panel off.

Game like that for a day and see what happens?

MattMilne94 · Dec 4, 2012, 10:58 AM

ok i'll see how that goes and let you know

DannibusX · Dec 4, 2012, 11:13 AM

What is the voltage of the ram? Sounds like it's not getting the power it needs.

de.das.dude · Dec 4, 2012, 11:13 AM

I would suspect overheating. would you mind putting up a picture of your cooling?

also post screen shots of the tabs of cpuz.

TC-man · Dec 4, 2012, 11:54 AM

Hi,

You may need to update your bios for the motherboard:

Quote:

P8H77-V LE BIOS 0803
Improve system stability.

You can find and download the latest bios for Asus P8H77V-LE Motherboard here:
http://www.asus.com/Motherboards/Int...V_LE/#download

Jetster · Dec 4, 2012, 12:01 PM

A trick I use on issues like this is run it with minimal hardware connected and programs running.

no printer, sound card, web cam, extra drives, add ons, fancy stuff, and only one set of mem. And definetly no OC and memory timmings at STD

Do a clean boot, play your game and see if it goes away. http://support.microsoft.com/kb/331796

3870x2 · Dec 4, 2012, 12:53 PM

You have tested everything else, I vote the PSU or the HDD. Leaning more towards the PSU.

FordGT90Concept · Dec 4, 2012, 01:17 PM

Quote:

Originally Posted by MattMilne94

The card came pre overclocked

Try underclocking it (perhaps to stock)? You can do it via ATI Overdrive in the Catalyst Control Center. Reference clocks for HD 7850 are 860 MHz GPU and 1200 MHz VRAM.

The games crash to desktop, correct? The computer isn't restarting itself?

TheMailMan78 · Dec 4, 2012, 01:20 PM

WAIT. Before you do anything in the damn bios find out the error. Open the event viewer or the reliability monitor and list the error right before the kernel power error. They should be within seconds of each other.

Going into the bios and messing with voltage, timings and such could only make the problem MUCH worse. Lets find out the issue is before we start stabbing in the dark.

INSTG8R · Dec 4, 2012, 01:38 PM

Quote:

Originally Posted by TheMailMan78

WAIT. Before you do anything in the damn bios find out the error. Open the event viewer or the reliability monitor and list the error right before the kernel power error. They should be within seconds of each other.

Going into the bios and messing with voltage, timings and such could only make the problem MUCH worse. Lets find out the issue is before we start stabbing in the dark.

MM "The Voice of Reason" to the rescue. While overheating is the "easy answer" MM has it right. See if any obvious errors pop up first before taking the "sledgehammer" approach.

TC-Man found a fairly current BIOS which is not a bad idea either. ASUS make it super easy to update your BIOS just put the BIOS on a USB stick, go into the BIOS, Tools, EZ Flash. It will see the BIOS on the stick, couple of clicks and it's done.

MattMilne94 · Dec 5, 2012, 09:38 PM

Hi guys thanks for all the replies - I have now removed my computer for the "toaster area" and is still crashing. Could it be because my computers PSU points to the ground and there is a small gap underneath? i've tried raising the back to see how it goes.

About the bios... I have already updated to the latest mobo bios

About crashing. The computer doesn't go to the desktop after crashing - the screen colour varies and I have to hold down the power button and reboot to get any further response from my computer

MattMilne94 · Dec 5, 2012, 09:43 PM

In the even viewer these four errors occured within a minute:

error -The previous system shutdown at 10:10:07 PM on ‎12/‎5/‎2012 was unexpected.

critical -The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

error-Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
error -Audit events have been dropped by the transport. 0

FordGT90Concept · Dec 5, 2012, 09:47 PM

Disable automatic restarting on system failure. Instructions here:
http://pcsupport.about.com/od/window...-windows-7.htm

After you do that, instead of restarting, the computer will show a Blue Screen of Death. Take note of the filename (e.g. nv4disp.sys) and the STOP code (e.g. 0x0000000A).

drdeathx · Dec 5, 2012, 09:59 PM

it's overheating. Please look up in the thread and rum core temp. periodically check temps and report them.

STCNE · Dec 5, 2012, 10:21 PM

Temperature is an easy enough thing to test. A combination of coretemp and the intelburntest for the CPU, and Furmark for the GPU.

If both temp tests pass, run them both at the same time. When gaming you're stressing both components out and there are rare cases where things are fine with only one part getting hot but get toasty when they're both going.

If that passes, try out the Unigine Heaven benchmark. If your GPU is having stability problems I've found that benchmark to be good at exposing them(flashes of green/red light, BSoD, green squares popping up). You'll know it if you see it, it's always the first stability check I do when OCing my GPUs.

You also may want to get a diagnostic test for your hdd, like Seagate's Seatools. They have something called a 'SMART check' that should let you know if your drive has any issues.

If all of the above tests pass then at least you'll have it narrowed down a bit. My suggestion would be to make sure all your drivers are up to date and your RAM is running to manufacturer specs and in the right slots.

Polarman · Dec 5, 2012, 11:24 PM

I remember having a similar random crashing issue when I first built my current system. After checking and rechecking everything, in the end, the culprit was the "CPU phase control" set to auto under the green power sub menu.

Unfortunately, you have a different system. good luck.

MattMilne94 · Dec 6, 2012, 10:46 AM

I ran furmark and my idle gpu temperature was 28-30 C and was 50+ whilst running the program i will now try intelburntest

MattMilne94 · Dec 6, 2012, 10:54 AM

Whilst running both fur mark and intelburn test i got:

Linkpack output:
Time (s) Speed (GFlops) Result
10.208 87.5680 3.526496e-002
10.343 86.4250 3.526496e-002
10.336 86.4798 3.526496e-002
10.264 87.0891 3.526496e-002
10.335 86.4904 3.526496e-002
10.335 86.4939 3.526496e-002
10.379 86.1270 3.526496e-002
10.318 86.6374 3.526496e-002
10.234 87.3455 3.526496e-002

MattMilne94 · Dec 6, 2012, 11:14 AM

I also ran the seagate seatools smart check and it passed

MattMilne94 · Dec 6, 2012, 11:18 AM

I have also just noticed something in my catalyst control center - which has checked box saying enable graphics overdrive (which is ticked)

Dec 4, 2012, 10:38 AM	#1
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	Running out of ideas to fix this problem http://www.techpowerup.com/forums/sh...d.php?t=177438 Graphics card: radeon 7850 HD OC edition Mobo:ASUS P8h77-v le Power supply: 600w corsair power supply RAM: 8GB corsair vengance hard drive: 500GB CPU: intel i5 3450 Hi, I have had my new build for around 2 months and from the offset I have been experiencing crashing. The crashing occurs whilst gaming and can happen after random amounts of time For example - I could play black ops 2 for 1 hour, crashes, then I can play it for another 4 hours which makes me think its not temperature. Things I have done to try and fix it: Reinstall Operating system MemTest overnight Monitored temperature Sent my graphcis card back to the manufacturer and got a new one Also put my computer into a computer shop and they found no problems with it Scanned the hard drive I am so annoyed that I can't find out what the problem is, and any help would be much appreciated Last edited by MattMilne94; Dec 18, 2012 at 01:22 PM. Reason: link to new thread

Processor:	i7 2600K \| Phenom II 840
Motherboard:	ASUS P8Z68 Deluxe \| ASUS M4A88T-M
Cooling:	Corsair H60 \| Scythe Samurai ZZ
Memory:	4x4GB Samsung Green 1600 @ 1866 \| 2x2GB Corsair XMS3 1333
Video Card:	Evga GTX 670 FTW \| On Board AMD
Hard Disk:	2 x 64GB Samsung 830, Velociraptor 300GB,1TB Black,1.5TB Black \|10TB server
Optical Drive:	Plextor DVD burner, LG Bluray
CRT/LCD Model:	HP 2509m 25" 1080p
Case:	Lian Li PC-V1020A \| Lian Li PC-V354A
Sound Card:	Azuntech Bravuria 7.1 \| On-Board (Disabled)
PSU:	Seasonic X-series 760 , Seasonic X-series 760
Software:	Windows 7 Ultimate X64 \| UnRaid (CentOS)

Processor:	i7 2600K \| Phenom II 840
Motherboard:	ASUS P8Z68 Deluxe \| ASUS M4A88T-M
Cooling:	Corsair H60 \| Scythe Samurai ZZ
Memory:	4x4GB Samsung Green 1600 @ 1866 \| 2x2GB Corsair XMS3 1333
Video Card:	Evga GTX 670 FTW \| On Board AMD
Hard Disk:	2 x 64GB Samsung 830, Velociraptor 300GB,1TB Black,1.5TB Black \|10TB server
Optical Drive:	Plextor DVD burner, LG Bluray
CRT/LCD Model:	HP 2509m 25" 1080p
Case:	Lian Li PC-V1020A \| Lian Li PC-V354A
Sound Card:	Azuntech Bravuria 7.1 \| On-Board (Disabled)
PSU:	Seasonic X-series 760 , Seasonic X-series 760
Software:	Windows 7 Ultimate X64 \| UnRaid (CentOS)

Processor:	i7 2600K \| Phenom II 840
Motherboard:	ASUS P8Z68 Deluxe \| ASUS M4A88T-M
Cooling:	Corsair H60 \| Scythe Samurai ZZ
Memory:	4x4GB Samsung Green 1600 @ 1866 \| 2x2GB Corsair XMS3 1333
Video Card:	Evga GTX 670 FTW \| On Board AMD
Hard Disk:	2 x 64GB Samsung 830, Velociraptor 300GB,1TB Black,1.5TB Black \|10TB server
Optical Drive:	Plextor DVD burner, LG Bluray
CRT/LCD Model:	HP 2509m 25" 1080p
Case:	Lian Li PC-V1020A \| Lian Li PC-V354A
Sound Card:	Azuntech Bravuria 7.1 \| On-Board (Disabled)
PSU:	Seasonic X-series 760 , Seasonic X-series 760
Software:	Windows 7 Ultimate X64 \| UnRaid (CentOS)

Dec 4, 2012, 11:13 AM	#8
DannibusX Join Date: Aug 2009 Location: United States Posts: 2,052 (1.46/day) Thanks: 786 Thanked 948 Times in 628 Posts System Specs	What is the voltage of the ram? Sounds like it's not getting the power it needs. __________________ “Has the whole world gone crazy? Am I the only one around here who gives a s**t about the rules? Mark it zero!” -Walter Sobchak “Yup, you were 9-2 when you slid it in me.” -MT Alex

Dec 4, 2012, 10:40 AM	#2
Cybrnook Join Date: Sep 2009 Location: C:\Kitteh Posts: 683 (0.50/day) Thanks: 185 Thanked 136 Times in 120 Posts System Specs	Don't run an OC and see if it still happens. May be memory compatibility with MB (BIOS Update). Failing HDD can also show these signs. Failing PSU can also show these signs. Spray it with fire?

Dec 4, 2012, 10:44 AM	#3
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	The card came pre overclocked

Dec 4, 2012, 10:52 AM	#5
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	I have an IN WIN MANA 136 Mid tower case , its in my desk which has about 7cm of clearing on each side, is that to little?

Dec 4, 2012, 10:58 AM	#7
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	ok i'll see how that goes and let you know

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Dec 4, 2012, 11:13 AM	#9
de.das.dude Join Date: Jun 2010 Location: Wild Wild East Posts: 4,833 (4.39/day) Thanks: 2,429 Thanked 1,401 Times in 969 Posts System Specs	I would suspect overheating. would you mind putting up a picture of your cooling? also post screen shots of the tabs of cpuz. __________________ Join the TPU GRID 2 ClUB T0D4Y!

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Dec 4, 2012, 12:01 PM	#11
Jetster Join Date: Jan 2010 Location: Oregon Posts: 2,950 (2.36/day) Thanks: 979 Thanked 896 Times in 654 Posts System Specs	A trick I use on issues like this is run it with minimal hardware connected and programs running. no printer, sound card, web cam, extra drives, add ons, fancy stuff, and only one set of mem. And definetly no OC and memory timmings at STD Do a clean boot, play your game and see if it goes away. http://support.microsoft.com/kb/331796 Last edited by Jetster; Dec 4, 2012 at 12:07 PM.

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Dec 4, 2012, 12:53 PM	#12
3870x2 Join Date: Feb 2008 Location: Joplin, Mo Posts: 4,549 (2.35/day) Thanks: 176 Thanked 692 Times in 558 Posts System Specs	You have tested everything else, I vote the PSU or the HDD. Leaning more towards the PSU. __________________ A+, N+, S+, MCSE. Heatware STEAM ID Name: furi0nst0rmrage (0s are zeros) M O D E R N\|\|W A R F A R E \|\| 2 \|\| CLUBHOUSE // TEAM “The amount exaltation of the processor cores can brings amazing floating” -sparkle

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Dec 4, 2012, 01:20 PM	#14
TheMailMan78 Banstick Dummy Join Date: Jun 2007 Location: Crystal River, FL Posts: 15,142 (6.86/day) Thanks: 1,337 Thanked 6,861 Times in 3,752 Posts System Specs	WAIT. Before you do anything in the damn bios find out the error. Open the event viewer or the reliability monitor and list the error right before the kernel power error. They should be within seconds of each other. Going into the bios and messing with voltage, timings and such could only make the problem MUCH worse. Lets find out the issue is before we start stabbing in the dark.

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Dec 5, 2012, 09:38 PM	#16
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	Hi guys thanks for all the replies - I have now removed my computer for the "toaster area" and is still crashing. Could it be because my computers PSU points to the ground and there is a small gap underneath? i've tried raising the back to see how it goes. About the bios... I have already updated to the latest mobo bios About crashing. The computer doesn't go to the desktop after crashing - the screen colour varies and I have to hold down the power button and reboot to get any further response from my computer

Dec 5, 2012, 09:43 PM	#17
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	In the even viewer these four errors occured within a minute: error -The previous system shutdown at 10:10:07 PM on ‎12/‎5/‎2012 was unexpected. critical -The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. error-Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D error -Audit events have been dropped by the transport. 0

Dec 5, 2012, 09:47 PM	#18
FordGT90Concept "I go fast!1!11!1!" Join Date: Oct 2008 Location: IA, USA Posts: 10,650 (6.23/day) Thanks: 1,786 Thanked 2,632 Times in 1,986 Posts System Specs	Disable automatic restarting on system failure. Instructions here: http://pcsupport.about.com/od/window...-windows-7.htm After you do that, instead of restarting, the computer will show a Blue Screen of Death. Take note of the filename (e.g. nv4disp.sys) and the STOP code (e.g. 0x0000000A). __________________ Golden Rule of Programming: Never assume. try { SteamDownload(); } catch (Steamception ex) { RageQuit(); }

Dec 5, 2012, 09:59 PM	#19
drdeathx Join Date: May 2009 Location: Chicago burbs Posts: 1,770 (1.18/day) Thanks: 45 Thanked 404 Times in 326 Posts System Specs	it's overheating. Please look up in the thread and rum core temp. periodically check temps and report them.

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Dec 5, 2012, 10:21 PM	#20
STCNE Join Date: Sep 2010 Location: Connecticut USA Posts: 236 (0.23/day) Thanks: 40 Thanked 42 Times in 30 Posts System Specs	Temperature is an easy enough thing to test. A combination of coretemp and the intelburntest for the CPU, and Furmark for the GPU. If both temp tests pass, run them both at the same time. When gaming you're stressing both components out and there are rare cases where things are fine with only one part getting hot but get toasty when they're both going. If that passes, try out the Unigine Heaven benchmark. If your GPU is having stability problems I've found that benchmark to be good at exposing them(flashes of green/red light, BSoD, green squares popping up). You'll know it if you see it, it's always the first stability check I do when OCing my GPUs. You also may want to get a diagnostic test for your hdd, like Seagate's Seatools. They have something called a 'SMART check' that should let you know if your drive has any issues. If all of the above tests pass then at least you'll have it narrowed down a bit. My suggestion would be to make sure all your drivers are up to date and your RAM is running to manufacturer specs and in the right slots. __________________ I used to be proud to be an audiophile, but when you go from "isn't $50 a bit much for a headphone" to "cool, only a few hundred" and you start selling off parts of your PC to get your next fix... oh well. It's still cheaper than being a car guy.

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Dec 5, 2012, 11:24 PM	#21
Polarman Join Date: Jun 2008 Location: Laval, Qc Posts: 1,575 (0.87/day) Thanks: 41 Thanked 300 Times in 199 Posts System Specs	I remember having a similar random crashing issue when I first built my current system. After checking and rechecking everything, in the end, the culprit was the "CPU phase control" set to auto under the green power sub menu. Unfortunately, you have a different system. good luck. __________________

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Dec 6, 2012, 10:46 AM	#22
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	I ran furmark and my idle gpu temperature was 28-30 C and was 50+ whilst running the program i will now try intelburntest

Dec 6, 2012, 10:54 AM	#23
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	Whilst running both fur mark and intelburn test i got: Linkpack output: Time (s) Speed (GFlops) Result 10.208 87.5680 3.526496e-002 10.343 86.4250 3.526496e-002 10.336 86.4798 3.526496e-002 10.264 87.0891 3.526496e-002 10.335 86.4904 3.526496e-002 10.335 86.4939 3.526496e-002 10.379 86.1270 3.526496e-002 10.318 86.6374 3.526496e-002 10.234 87.3455 3.526496e-002

Dec 6, 2012, 11:14 AM	#24
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	I also ran the seagate seatools smart check and it passed

Dec 6, 2012, 11:18 AM	#25
MattMilne94 Join Date: Nov 2012 Posts: 100 (0.48/day) Thanks: 21 Thanked 3 Times in 3 Posts	I have also just noticed something in my catalyst control center - which has checked box saying enable graphics overdrive (which is ticked)

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