Will I be able to RMA my memory?

ace80 · Aug 17, 2009, 11:49 PM

For the past few days i've been having random lockups, usually after an hour or so into use. So i began the trouble shooting process. I started with the mem and removed 1 stick, about an hour passes then lockup, replaced the stick with the 1 i took out and it ran for the rest of the night.
A day or so passes and i picked up what i thought to be the faulty ram (to move to a safer location) to find the heatspreader on one side loose.
These sticks have been running for the last few months just below rated speed @ default 1.8v with a dominator ram fan.
The HS is stuck on with glue/epoxy to each chip but now only the very tops of each chip are stuck.

I haven't ran mem test yet and don't really wan't to with the hs hanging off, but if i did and it failed could it be that the chips are getting too hot with no hs?
I know that removing it would void the warranty but seeing as its still ever so slightly attached would it be accepted?

erocker · Aug 17, 2009, 11:51 PM

I don't see why you couldn't rma them.

Assassin48 · Aug 17, 2009, 11:52 PM

i would tell me when you fill out the rma that the heatspreader started coming off and you think its a defective stick

sneekypeet · Aug 17, 2009, 11:54 PM

well Im gonna be the bearer of bad news....

Looks to me like you tried pulling the spreader. No way normal use is going to bend the spreader. Corsair is most likely going to say the same.

If its disfunctional its worth a shot, but you are still going to have to pay to ship them even if the claim is denied.

ace80 · Aug 17, 2009, 11:59 PM

I admit in the past i was curious as to what chips they were but due to some horror stories of ripping chips off i never did. That and the fact they dont use thermal pads.
I also see now that one of the pics the hs does look bent but i can assure you it definatly is not.

sneekypeet · Aug 18, 2009, 12:13 AM

well try bending it back GENTLY, until its flat, less hassles that way.

ace80 · Aug 18, 2009, 12:23 AM

Quote:

Originally Posted by sneekypeet

well try bending it back GENTLY, until its flat, less hassles that way.

Its not bent, when its was laying flat i just pushed down on one side (like a see-saw) to show that it had become detached from most of each ic's for the pics.

I just can't believe that the epoxy has failed, doesn't it take quite alot of heat to do this, which i know couldn't of happened.
I take it no-one has heard of this sort of prob before? i know i hadn't.

Morrison5891 · Aug 18, 2009, 12:26 AM

The chip looks like it was tampered with... I wouldnt think they would RMA that ...

sneekypeet · Aug 18, 2009, 12:27 AM

Ic could have been a bit ddirty when the glue was applied and never had "good" adhesion. Normal use could break that free.

Silly idea IMHO, but, when people do pull the spreaders and screw it up, this way they guarantee not having to RMA due to curiosity

Dont get me wrong I have pulled a ton of spreaders. The Corsairs I was warned about before I got my set similar to yours.

tigger · Aug 18, 2009, 12:29 AM

I ruined a stick of ocz reaper with my curiosity...DOH

I dont see why its not worth trying though personally.

Morrison5891 · Aug 18, 2009, 12:29 AM

yea, the worst they can say is NO

sneekypeet · Aug 18, 2009, 12:30 AM

Quote:

Originally Posted by tigger

I ruined a stick of ocz reaper with my curiosity...DOH

I dont see why its not worth trying though personally.

Agreed 100%. I clock the piss out of em no matter the IC's. I do however like to see the ones that suck so I can try to say away from them later

ace80 · Aug 18, 2009, 12:46 AM

I'll setup the rma process tomorrow and let you all know how it goes.

I just wan't to re-itterate that i have in no way tampered with these, hell even my old reapers that have themal pads and screws holding them together i have never taken apart.

sneekypeet · Aug 18, 2009, 01:33 AM

I never meant to say you did, just an observation of what the tech might say that looks at them

No worries, people have RMA'd for worse reasons.

ace80 · Aug 27, 2009, 09:38 PM

Well its taken me a week but i finally requested the RMA yesterday. I spoke to TheRamGuy on corsair forums and he said it should be fine.
I received confirmation its been accepted today so hopefully i'll ship them tomorrow or monday.

Aug 17, 2009, 11:49 PM	#1
ace80 Join Date: Apr 2005 Location: Surrey, England Posts: 375 (0.13/day) Thanks: 29 Thanked 28 Times in 22 Posts System Specs	Will I be able to RMA my memory? For the past few days i've been having random lockups, usually after an hour or so into use. So i began the trouble shooting process. I started with the mem and removed 1 stick, about an hour passes then lockup, replaced the stick with the 1 i took out and it ran for the rest of the night. A day or so passes and i picked up what i thought to be the faulty ram (to move to a safer location) to find the heatspreader on one side loose. These sticks have been running for the last few months just below rated speed @ default 1.8v with a dominator ram fan. The HS is stuck on with glue/epoxy to each chip but now only the very tops of each chip are stuck. I haven't ran mem test yet and don't really wan't to with the hs hanging off, but if i did and it failed could it be that the chips are getting too hot with no hs? I know that removing it would void the warranty but seeing as its still ever so slightly attached would it be accepted? __________________ Rig 1 cooling - Swiftech Apogee XT rev 2 / Laing DDC 3.2 w/XSPC res top / HWlabs Black Ice GTS 360 Rad / Tygon R3603 clear 1/2" tubing

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Aug 17, 2009, 11:51 PM	#2
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 32,284 (12.78/day) Thanks: 2,817 Thanked 12,451 Times in 7,917 Posts System Specs	I don't see why you couldn't rma them. __________________

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Aug 17, 2009, 11:52 PM	#3
Assassin48 Join Date: Oct 2008 Location: 95350 Posts: 2,760 (1.62/day) Thanks: 286 Thanked 518 Times in 460 Posts System Specs	i would tell me when you fill out the rma that the heatspreader started coming off and you think its a defective stick __________________ CPU-Z validation sig pics temporarily blocked

Aug 17, 2009, 11:54 PM	#4
sneekypeet Unpaid Babysitter Join Date: Apr 2006 Posts: 19,115 (7.28/day) Thanks: 3,062 Thanked 5,500 Times in 3,959 Posts System Specs	well Im gonna be the bearer of bad news.... Looks to me like you tried pulling the spreader. No way normal use is going to bend the spreader. Corsair is most likely going to say the same. If its disfunctional its worth a shot, but you are still going to have to pay to ship them even if the claim is denied. __________________ Hers: ASUS Maximus V Gene / i7 3770K / Swiftech H220 / 4X8GB Corsair Dominators / ASUS GTX660 / Corsair AX-760 / Windows 7 64bit / Fractal Design ARC Midi R2 Test: Gigabyte Z68X-UD4-B3 / i7 2600K / A lot Of Coolers / Ripjaws Currently / HIS HD7950 IceQ Turbo / Silverstone SST-ST85F-G / Windows 7 64bit / InWin D-Frame Limited Edition

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Aug 17, 2009, 11:59 PM	#5
ace80 Join Date: Apr 2005 Location: Surrey, England Posts: 375 (0.13/day) Thanks: 29 Thanked 28 Times in 22 Posts System Specs	I admit in the past i was curious as to what chips they were but due to some horror stories of ripping chips off i never did. That and the fact they dont use thermal pads. I also see now that one of the pics the hs does look bent but i can assure you it definatly is not. __________________ Rig 1 cooling - Swiftech Apogee XT rev 2 / Laing DDC 3.2 w/XSPC res top / HWlabs Black Ice GTS 360 Rad / Tygon R3603 clear 1/2" tubing

Aug 18, 2009, 12:13 AM	#6
sneekypeet Unpaid Babysitter Join Date: Apr 2006 Posts: 19,115 (7.28/day) Thanks: 3,062 Thanked 5,500 Times in 3,959 Posts System Specs	well try bending it back GENTLY, until its flat, less hassles that way. __________________ Hers: ASUS Maximus V Gene / i7 3770K / Swiftech H220 / 4X8GB Corsair Dominators / ASUS GTX660 / Corsair AX-760 / Windows 7 64bit / Fractal Design ARC Midi R2 Test: Gigabyte Z68X-UD4-B3 / i7 2600K / A lot Of Coolers / Ripjaws Currently / HIS HD7950 IceQ Turbo / Silverstone SST-ST85F-G / Windows 7 64bit / InWin D-Frame Limited Edition

Aug 18, 2009, 12:26 AM	#8
Morrison5891 Join Date: Mar 2009 Location: Bannock County Posts: 751 (0.48/day) Thanks: 3 Thanked 96 Times in 87 Posts System Specs	The chip looks like it was tampered with... I wouldnt think they would RMA that ... __________________ Comp U More - On-Site Computer Repair & Home Theater Service. computer repair pocatello computer repair lava hot springs home theater service pocatello www.mycompumore.com

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Aug 18, 2009, 12:27 AM	#9
sneekypeet Unpaid Babysitter Join Date: Apr 2006 Posts: 19,115 (7.28/day) Thanks: 3,062 Thanked 5,500 Times in 3,959 Posts System Specs	Ic could have been a bit ddirty when the glue was applied and never had "good" adhesion. Normal use could break that free. Silly idea IMHO, but, when people do pull the spreaders and screw it up, this way they guarantee not having to RMA due to curiosity Dont get me wrong I have pulled a ton of spreaders. The Corsairs I was warned about before I got my set similar to yours. __________________ Hers: ASUS Maximus V Gene / i7 3770K / Swiftech H220 / 4X8GB Corsair Dominators / ASUS GTX660 / Corsair AX-760 / Windows 7 64bit / Fractal Design ARC Midi R2 Test: Gigabyte Z68X-UD4-B3 / i7 2600K / A lot Of Coolers / Ripjaws Currently / HIS HD7950 IceQ Turbo / Silverstone SST-ST85F-G / Windows 7 64bit / InWin D-Frame Limited Edition

Aug 18, 2009, 12:29 AM	#10
tigger I'm the only one Join Date: Mar 2006 Location: HU5 1LH Posts: 7,316 (2.76/day) Thanks: 508 Thanked 987 Times in 808 Posts System Specs	I ruined a stick of ocz reaper with my curiosity...DOH I dont see why its not worth trying though personally. __________________ http://img.techpowerup.org/110324/v6351cpuzvalj197.jpg ]Monster E6300 oc http://www.techpowerup.com/gallery/2163.html

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Aug 18, 2009, 12:29 AM	#11
Morrison5891 Join Date: Mar 2009 Location: Bannock County Posts: 751 (0.48/day) Thanks: 3 Thanked 96 Times in 87 Posts System Specs	yea, the worst they can say is NO __________________ Comp U More - On-Site Computer Repair & Home Theater Service. computer repair pocatello computer repair lava hot springs home theater service pocatello www.mycompumore.com

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Aug 18, 2009, 12:46 AM	#13
ace80 Join Date: Apr 2005 Location: Surrey, England Posts: 375 (0.13/day) Thanks: 29 Thanked 28 Times in 22 Posts System Specs	I'll setup the rma process tomorrow and let you all know how it goes. I just wan't to re-itterate that i have in no way tampered with these, hell even my old reapers that have themal pads and screws holding them together i have never taken apart. __________________ Rig 1 cooling - Swiftech Apogee XT rev 2 / Laing DDC 3.2 w/XSPC res top / HWlabs Black Ice GTS 360 Rad / Tygon R3603 clear 1/2" tubing

Aug 18, 2009, 01:33 AM	#14
sneekypeet Unpaid Babysitter Join Date: Apr 2006 Posts: 19,115 (7.28/day) Thanks: 3,062 Thanked 5,500 Times in 3,959 Posts System Specs	I never meant to say you did, just an observation of what the tech might say that looks at them No worries, people have RMA'd for worse reasons. __________________ Hers: ASUS Maximus V Gene / i7 3770K / Swiftech H220 / 4X8GB Corsair Dominators / ASUS GTX660 / Corsair AX-760 / Windows 7 64bit / Fractal Design ARC Midi R2 Test: Gigabyte Z68X-UD4-B3 / i7 2600K / A lot Of Coolers / Ripjaws Currently / HIS HD7950 IceQ Turbo / Silverstone SST-ST85F-G / Windows 7 64bit / InWin D-Frame Limited Edition

Aug 27, 2009, 09:38 PM	#15
ace80 Join Date: Apr 2005 Location: Surrey, England Posts: 375 (0.13/day) Thanks: 29 Thanked 28 Times in 22 Posts System Specs	Well its taken me a week but i finally requested the RMA yesterday. I spoke to TheRamGuy on corsair forums and he said it should be fine. I received confirmation its been accepted today so hopefully i'll ship them tomorrow or monday. __________________ Rig 1 cooling - Swiftech Apogee XT rev 2 / Laing DDC 3.2 w/XSPC res top / HWlabs Black Ice GTS 360 Rad / Tygon R3603 clear 1/2" tubing

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