Sapphire Vapor-X 5770, ONLY 720 Shaders??

RedModRed · Dec 23, 2009, 02:11 PM

I just got a Sapphire Vapor-X 5770 card is silent, runs fine, BUT GPU-Z shows ONLY 720 Shaders. Any ideas what's up??? I've contacted Sapphire support but they responded with:

""I just tested one of the cards I have here, and yes it does have the 720 shaders, the if you are comparing the stream process which is at 800, it is different the GPUZ software does not tell you the stream process the GPU unit has.

Tech""

Hmmm, I think he is trying to say shaders & stream processors are different things. And, that GPU-Z doesn't display stream processors.... I believe Sapphire is Wrong on here. Should show 800 shaders on a 5770.

Anyone else show 720 or are you showing the Proper 800 on your 5770 ?????

See Attached GPU-Z print screen...

newtekie1 · Dec 23, 2009, 02:30 PM

It might just be a bug with GPU-Z, try another program such as everest and see what it says.

If more than one program reports 720, I'd return the card and get another brand.

RedModRed · Dec 23, 2009, 09:02 PM

Good idea on the Everest Ultimate, I had tired an older version, just updated to latest and it helps.....

Before I try the whole RMA path, anyone else have a Sapphire 5770 to check these numbers:

GPU-Z reports Only 720 shaders...

Everest Ultimate version 5.30.1900 reports Only nine (9) SIMDs......

Is this a mis-labeled card????? From the above information it appears to be a 5750 and NOT the 5770 I paid for.

erocker · Dec 23, 2009, 09:32 PM

What drivers are you using? I does look like a 5750.

RedModRed · Dec 23, 2009, 09:46 PM

I'm using the ATI 9.12. Running a on Windows 7 Professional (released product no the Beta). I'm going round and round with Tech Support at Sapphire:

""Here is the thing, i just tested another same exact card as you, i am getting 720 shaders as well, if you want to you can send your card in for replacement, you are going to get another HD5770 Vaporx that will show the same numbers of shader you are getting.""

I've sent them a ton of links to Reviews for ALL of the 5000 series cards showing GPU-Z screen shots with:

- 5750 == 720
- 5770 == 800
- 5850 == 1440
- 5870 == 1600

So, shaders as shown in GPU-Z Are the same as Stream Processors. BUT, the Sapphire techs are "stuck" on insisting that GPU-Z shows shaders which are not the same as stream processors. I don't believe they are correct.

SOOOO, I've asked them to focus on explaining why Everest Ultimate only reports nine (9) SIMDs to get past that confusion...

erocker · Dec 23, 2009, 09:47 PM

Post the GPU-Z screen in the GPU-Z forum for W1zzard to have a look at. Hopefully he can back you up.

SummerDays · Dec 23, 2009, 10:01 PM

Have a look in ATI Catalyst and give us the hardware device ID.

Take a look at the information in Sandra Si Lite as well.

solofly · Dec 23, 2009, 10:03 PM

Quote:

Originally Posted by RedModRed

Anyone else show 720 or are you showing the Proper 800 on your 5770 ?????

My XFX HD5770 shows proper amount of 800...

W1zzard · Dec 23, 2009, 10:03 PM

that support rep is full of bs.. shaders and streaming units are the same thing.

i have no reason to believe that gpuz is faulty, usually the other party is wrong, happened before

can you send me your bios? i have a sapphire 5770 vaporx here so i can test this

RedModRed · Dec 23, 2009, 10:16 PM

That would great....

GPU-Z shows a BIOS string of : VER012.014.000.004.000000, see attached JPEG of screen shot. If you need more info from the BIOS I'm not sure how to dump the hex, let me know how & I'll send it...

Yeah, both 1st & 2nd level support at Sapphire are lost on the whole shader / stream processor issue.....I've asked them to spin on the SIMDs value of nine (9)....

RedModRed · Dec 23, 2009, 10:23 PM

Device ID: 68B8
Vendor: 1002
Subsystem ID: E132
Subsystem Vendor: 174B
BIOS Version: 012.014.000.004
BIOS Part Number: 113-C01002SS-X03
BIOS Date: 2009/12/03
Core Clock in MHz: 860Mhz
Memory Clk: 1200Mhz
Total Mem BW: 76.8GByte/s

System:
OS Name Microsoft Windows 7 Professional
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name AMD940
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) II X4 940 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1504, 9/18/2009

eidairaman1 · Dec 23, 2009, 10:25 PM

this might be the case of the 4830 with the wrong bios again. Send Wizzard your bios code so he can test it because his board i believe has the true 5770 bios. Now unless if the board got packed the wrong way (5770 when in fact its a 5750)

TheMaggot1981 · Dec 23, 2009, 10:30 PM

i have the same problem

eidairaman1 · Dec 23, 2009, 10:32 PM

Sounds like some boards either are being packed wrong or are coming with the wrong bios.

TheMaggot1981 · Dec 23, 2009, 10:34 PM

i've opened a sapphire ticket!

W1zzard · Dec 23, 2009, 10:38 PM

i have no idea how many shaders my card has .. cant start the vga rig because i'm using its memory to benchmark clarkdale

eidairaman1 · Dec 23, 2009, 10:38 PM

if they are being Idiots over there

send them these 2 links

You don't call them shaders, call them stream processors.

http://www.amd.com/us/products/deskt...fications.aspx

http://www.amd.com/us/products/deskt...fications.aspx

I would also ping the forums at the ATI site, just remember to call them the Stream Processors, not shaders.

also did you make a post here?

http://www.newegg.com/Product/Produc...82E16814102868

TheMaggot1981 · Dec 23, 2009, 10:40 PM

I'm in a forum with a guy of sapphire support maybe he can give us a reply!

eidairaman1 · Dec 23, 2009, 10:46 PM

If it's the same person the topic starter spoke with; they won't waste their time to come over to these forums to assist you in your issues. Ive seen so many bunk tech support personnel, they are there because that is the only thing they can do and they hate their job most of the time. If I could I'd request to speak to someone else or the Head of the Tech-support section, or request to speak with their boss.

W1zzard · Dec 23, 2009, 10:47 PM

try this bios:

http://www.techpowerup.com/vgabios/6...24.091118.html

coming straight off my card with 800 shaders ... but PLEASE make a backup of your bios first, button to the right of the gpu-z bios version readout can save your bios (and send it to me: w1zzard@techpowerup.com or upload via gpuz)

kylzer · Dec 23, 2009, 10:47 PM

Hey someone else bought a sapp 5770 but it said 720sp on gpuz also

So......think sapphire have made a cockup.

Not trying to bash but a few of my friends with sapp hd5xxx have been having big problem

one had 3 5970 rmas

one or two of there cards DX11 programs refuse to work at all.

W1zzard · Dec 23, 2009, 10:53 PM

sticker on my card, sorry for the bad quality pic.. compare the part numbers

68B8 is indeed the device id for the 5770. 5750 has 68BE

TheMaggot1981 · Dec 23, 2009, 11:01 PM

device id is 68b8..can't extract the card form pc now w1zzard...
how can i flash the bios? And if it's wrong, i do not have a integrated video card to take the original back...

W1zzard · Dec 23, 2009, 11:03 PM

then it's probably better you wait with flashing... get me your bios so i can check if changing the bios fixes the problem

TheMaggot1981 · Dec 23, 2009, 11:04 PM

Just send you the bios!
Thanks!!!

You're great

Dec 23, 2009, 02:11 PM	#1
RedModRed Join Date: Dec 2009 Posts: 18 (0.01/day) Thanks: 0 Thanked 2 Times in 2 Posts	Sapphire Vapor-X 5770, ONLY 720 Shaders?? I just got a Sapphire Vapor-X 5770 card is silent, runs fine, BUT GPU-Z shows ONLY 720 Shaders. Any ideas what's up??? I've contacted Sapphire support but they responded with: ""I just tested one of the cards I have here, and yes it does have the 720 shaders, the if you are comparing the stream process which is at 800, it is different the GPUZ software does not tell you the stream process the GPU unit has. Tech"" Hmmm, I think he is trying to say shaders & stream processors are different things. And, that GPU-Z doesn't display stream processors.... I believe Sapphire is Wrong on here. Should show 800 shaders on a 5770. Anyone else show 720 or are you showing the Proper 800 on your 5770 ????? See Attached GPU-Z print screen... Attached Thumbnails

Dec 23, 2009, 02:30 PM	#2
newtekie1 Semi-Retired Folder Join Date: Nov 2005 Location: Indiana Posts: 17,903 (6.47/day) Thanks: 785 Thanked 5,185 Times in 3,754 Posts System Specs	It might just be a bug with GPU-Z, try another program such as everest and see what it says. If more than one program reports 720, I'd return the card and get another brand. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate

Processor:	Intel Core i7 875K@4.0GHz(200x20)
Motherboard:	eVGA P55 FTW 200
Cooling:	Thermalright Ultra-120 Extreme w/ Corsair SP120 High Performance Edition
Memory:	8GB Corsair DDR3-1600 7-7-7-20
Video Card:	ASUS GTX 670 4GB DirectCU II @ 1015/3600
Hard Disk:	1TB Seagate 7200.12(OS), 3x 1.5TB Seagate 7200.11 in RAID 5
Optical Drive:	Lite-On Blu-Ray Combo Drive IHES108
CRT/LCD Model:	HP 25" 2509m 1080p LCD
Case:	Lian-Li Lancool Metal Boned K7 w/ Windowed Side Panel
Sound Card:	Onboard is good enough for me
PSU:	Corsair HX850
Software:	Windows 7 x64 Professional

Dec 23, 2009, 09:02 PM	#3
RedModRed Join Date: Dec 2009 Posts: 18 (0.01/day) Thanks: 0 Thanked 2 Times in 2 Posts	Anyone else with a Sapphire 5770 Card ??? Good idea on the Everest Ultimate, I had tired an older version, just updated to latest and it helps..... Before I try the whole RMA path, anyone else have a Sapphire 5770 to check these numbers: GPU-Z reports Only 720 shaders... Everest Ultimate version 5.30.1900 reports Only nine (9) SIMDs...... Is this a mis-labeled card????? From the above information it appears to be a 5750 and NOT the 5770 I paid for.

Processor:	Intel i7 3770K @ 4.6ghz 1.256v
Motherboard:	Asus Maximus V Formula
Cooling:	Water
Memory:	2x4gb Patriot Viper 2133mhz 10-11-10-25 2T 1.55v
Video Card:	Sapphire HD 7970 1125/1575 1.14v
Hard Disk:	Crucial M4 128Gb / Corsair Force 3 120Gb / Samsung 240Gb / 2Tb Seagate
Optical Drive:	None
CRT/LCD Model:	Acheiva Shimian 27" IPS 2560x1440
Case:	Corsair 500R White
Sound Card:	Onboard
PSU:	NZXT Hale90 1Kw
Software:	Windows 8 x64

Dec 23, 2009, 09:32 PM	#4
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 32,284 (12.78/day) Thanks: 2,816 Thanked 12,451 Times in 7,917 Posts System Specs	What drivers are you using? I does look like a 5750.

Dec 23, 2009, 09:46 PM	#5
RedModRed Join Date: Dec 2009 Posts: 18 (0.01/day) Thanks: 0 Thanked 2 Times in 2 Posts	More on 5770 issues.. I'm using the ATI 9.12. Running a on Windows 7 Professional (released product no the Beta). I'm going round and round with Tech Support at Sapphire: ""Here is the thing, i just tested another same exact card as you, i am getting 720 shaders as well, if you want to you can send your card in for replacement, you are going to get another HD5770 Vaporx that will show the same numbers of shader you are getting."" I've sent them a ton of links to Reviews for ALL of the 5000 series cards showing GPU-Z screen shots with: - 5750 == 720 - 5770 == 800 - 5850 == 1440 - 5870 == 1600 So, shaders as shown in GPU-Z Are the same as Stream Processors. BUT, the Sapphire techs are "stuck" on insisting that GPU-Z shows shaders which are not the same as stream processors. I don't believe they are correct. SOOOO, I've asked them to focus on explaining why Everest Ultimate only reports nine (9) SIMDs to get past that confusion...

Dec 23, 2009, 09:47 PM	#6
erocker Senior Moderator Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 32,284 (12.78/day) Thanks: 2,816 Thanked 12,451 Times in 7,917 Posts System Specs	Post the GPU-Z screen in the GPU-Z forum for W1zzard to have a look at. Hopefully he can back you up.

Dec 23, 2009, 10:01 PM	#7
SummerDays Join Date: Dec 2009 Posts: 272 (0.21/day) Thanks: 5 Thanked 33 Times in 28 Posts	Have a look in ATI Catalyst and give us the hardware device ID. Take a look at the information in Sandra Si Lite as well.

System Name:	Gaming Rig
Processor:	i7 3770K @ 4.3 @ 1.15V (<70C)
Motherboard:	Asus Sabertooth Z77
Cooling:	NH-C12P SE14
Memory:	Vengeance 16GB LP 1600MHz 1T
Video Card:	eVGA GTX 680 SLI @ 1199 & 1173 Base @ 1081
Hard Disk:	Intel 510/Crucial M4/Kingston V100/WD VelociRaptor
Optical Drive:	Asus Blu Ray
CRT/LCD Model:	27", 24" & 23.6" 3D LCDs (BenQ & Acer)
Case:	Antec LanBoy Air, Blue
Sound Card:	Creative X-Fi Titanium Fatality
PSU:	Antec HCP-1200W
Software:	MS Windows 8 Pro x64
Benchmarks:	I'm the best of the best of the best...

Dec 23, 2009, 10:03 PM	#9
W1zzard Benevolent Dictator Join Date: May 2004 Location: Stuttgart, Germany Posts: 13,865 (4.17/day) Thanks: 184 Thanked 10,448 Times in 3,216 Posts System Specs	that support rep is full of bs.. shaders and streaming units are the same thing. i have no reason to believe that gpuz is faulty, usually the other party is wrong, happened before can you send me your bios? i have a sapphire 5770 vaporx here so i can test this

Processor:	Intel Core i7-2600K @ 3.4 GHz
Motherboard:	ASUS P8Z68-V Pro
Memory:	3x 2048 MB Mushkin DDR3
Video Card:	ASUS GeForce GTX 670 Direct CU II TOP
Hard Disk:	Crucial C300 128 GB, WD6400AAKS 640 GB, WD15EADS 1.5 TB
Optical Drive:	BenQ DW1640
CRT/LCD Model:	Dell U3011 30", 2560x1600 + 19" 1280x1024
Case:	NZXT H2
Sound Card:	On-board Realtek HD
PSU:	Kingwin Absolute Platinum 550 W
Software:	Windows 7 64-bit

Dec 23, 2009, 10:16 PM	#10
RedModRed Join Date: Dec 2009 Posts: 18 (0.01/day) Thanks: 0 Thanked 2 Times in 2 Posts	5770 Bios... That would great.... GPU-Z shows a BIOS string of : VER012.014.000.004.000000, see attached JPEG of screen shot. If you need more info from the BIOS I'm not sure how to dump the hex, let me know how & I'll send it... Yeah, both 1st & 2nd level support at Sapphire are lost on the whole shader / stream processor issue.....I've asked them to spin on the SIMDs value of nine (9).... Attached Thumbnails

Dec 23, 2009, 10:23 PM	#11
RedModRed Join Date: Dec 2009 Posts: 18 (0.01/day) Thanks: 0 Thanked 2 Times in 2 Posts	ATI CCC info... Device ID: 68B8 Vendor: 1002 Subsystem ID: E132 Subsystem Vendor: 174B BIOS Version: 012.014.000.004 BIOS Part Number: 113-C01002SS-X03 BIOS Date: 2009/12/03 Core Clock in MHz: 860Mhz Memory Clk: 1200Mhz Total Mem BW: 76.8GByte/s System: OS Name Microsoft Windows 7 Professional Version 6.1.7600 Build 7600 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name AMD940 System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC Processor AMD Phenom(tm) II X4 940 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 1504, 9/18/2009

Dec 23, 2009, 10:25 PM	#12
eidairaman1 Eligible for custom title Join Date: Jul 2007 Location: HTX Posts: 10,099 (4.63/day) Thanks: 1,364 Thanked 1,164 Times in 1,040 Posts System Specs	this might be the case of the 4830 with the wrong bios again. Send Wizzard your bios code so he can test it because his board i believe has the true 5770 bios. Now unless if the board got packed the wrong way (5770 when in fact its a 5750) __________________ Athlon XP USERS with COD 4 FIX http://www.techsupportforum.com/foru...ls-202011.html http://www.howorks.com/2011/02/24/ho...-memory-limit/ “Sometimes my level of fail is unprecedented.” -TheMailMan78 “This is what the force of a thousand suns looks like.” -3870x2

System Name:	BS03/04
Processor:	AMD Athlon XP-M 2500+ 2.2GHz 1.5V
Motherboard:	DFI LanParty NFII Ultra-B Bios (TicTac 3D Fire R2)
Cooling:	4 Antec 80mm, TR SI-97 Adapted TT Big Typhoon Fan 120MM
Memory:	2GB Mushkin Redline 4000 @ 200 MHz 2.5V
Video Card:	Sapphire R1950Pro 512MB AGP 1.5V
Hard Disk:	250 & 400 GB Seagate Baracuda 10 SATA
Optical Drive:	2x Samsung Multiformat Rewritable Drives
CRT/LCD Model:	NEC Multisync LCD 1700V
Case:	Antec SX830 EATX Case
Sound Card:	Creative Labs SB XFi Xtreme Music & SB PCI 512
PSU:	Antec NEO HE 500 Watt
Software:	Windows 7 Home Premium
Benchmarks:	Win 7 Eval. CPU 3.9 Ram 4.5 Graphics 6.0 HD 5.7

Dec 23, 2009, 10:30 PM	#13
TheMaggot1981 Join Date: Dec 2009 Posts: 9 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	i have the same problem Attached Thumbnails

Dec 23, 2009, 10:32 PM	#14
eidairaman1 Eligible for custom title Join Date: Jul 2007 Location: HTX Posts: 10,099 (4.63/day) Thanks: 1,364 Thanked 1,164 Times in 1,040 Posts System Specs	Sounds like some boards either are being packed wrong or are coming with the wrong bios. __________________ Athlon XP USERS with COD 4 FIX http://www.techsupportforum.com/foru...ls-202011.html http://www.howorks.com/2011/02/24/ho...-memory-limit/ “Sometimes my level of fail is unprecedented.” -TheMailMan78 “This is what the force of a thousand suns looks like.” -3870x2

Dec 23, 2009, 10:34 PM	#15
TheMaggot1981 Join Date: Dec 2009 Posts: 9 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	i've opened a sapphire ticket!

Dec 23, 2009, 10:38 PM	#16
W1zzard Benevolent Dictator Join Date: May 2004 Location: Stuttgart, Germany Posts: 13,865 (4.17/day) Thanks: 184 Thanked 10,448 Times in 3,216 Posts System Specs	i have no idea how many shaders my card has .. cant start the vga rig because i'm using its memory to benchmark clarkdale

Dec 23, 2009, 10:40 PM	#18
TheMaggot1981 Join Date: Dec 2009 Posts: 9 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	I'm in a forum with a guy of sapphire support maybe he can give us a reply!

Dec 23, 2009, 10:46 PM	#19
eidairaman1 Eligible for custom title Join Date: Jul 2007 Location: HTX Posts: 10,099 (4.63/day) Thanks: 1,364 Thanked 1,164 Times in 1,040 Posts System Specs	If it's the same person the topic starter spoke with; they won't waste their time to come over to these forums to assist you in your issues. Ive seen so many bunk tech support personnel, they are there because that is the only thing they can do and they hate their job most of the time. If I could I'd request to speak to someone else or the Head of the Tech-support section, or request to speak with their boss. __________________ Athlon XP USERS with COD 4 FIX http://www.techsupportforum.com/foru...ls-202011.html http://www.howorks.com/2011/02/24/ho...-memory-limit/ “Sometimes my level of fail is unprecedented.” -TheMailMan78 “This is what the force of a thousand suns looks like.” -3870x2

Dec 23, 2009, 10:47 PM	#20
W1zzard Benevolent Dictator Join Date: May 2004 Location: Stuttgart, Germany Posts: 13,865 (4.17/day) Thanks: 184 Thanked 10,448 Times in 3,216 Posts System Specs	try this bios: http://www.techpowerup.com/vgabios/6...24.091118.html coming straight off my card with 800 shaders ... but PLEASE make a backup of your bios first, button to the right of the gpu-z bios version readout can save your bios (and send it to me: w1zzard@techpowerup.com or upload via gpuz)

Dec 23, 2009, 10:47 PM	#21
kylzer Banned Join Date: May 2009 Location: 192.168.1.1 Posts: 484 (0.32/day) Thanks: 113 Thanked 79 Times in 51 Posts System Specs	Hey someone else bought a sapp 5770 but it said 720sp on gpuz also So......think sapphire have made a cockup. Not trying to bash but a few of my friends with sapp hd5xxx have been having big problem one had 3 5970 rmas one or two of there cards DX11 programs refuse to work at all.

System Name:	NDA BD
Processor:	NDA
Motherboard:	NDA
Cooling:	--------------
Memory:	Corsair GTX 1866Mhz 2x4GB
Video Card:	--------------
Hard Disk:	WDBlack 640GB and WDGreen 750GB
Optical Drive:	Samsung x22/x52
CRT/LCD Model:	BenQ G2200HD
Case:	---------------
Sound Card:	Built in
PSU:	Silverstone 500w
Software:	Win7 64

Dec 23, 2009, 10:53 PM	#22
W1zzard Benevolent Dictator Join Date: May 2004 Location: Stuttgart, Germany Posts: 13,865 (4.17/day) Thanks: 184 Thanked 10,448 Times in 3,216 Posts System Specs	sticker on my card, sorry for the bad quality pic.. compare the part numbers 68B8 is indeed the device id for the 5770. 5750 has 68BE Last edited by W1zzard; Dec 23, 2009 at 10:58 PM.

Dec 23, 2009, 11:01 PM	#23
TheMaggot1981 Join Date: Dec 2009 Posts: 9 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	device id is 68b8..can't extract the card form pc now w1zzard... how can i flash the bios? And if it's wrong, i do not have a integrated video card to take the original back...

Dec 23, 2009, 11:03 PM	#24
W1zzard Benevolent Dictator Join Date: May 2004 Location: Stuttgart, Germany Posts: 13,865 (4.17/day) Thanks: 184 Thanked 10,448 Times in 3,216 Posts System Specs	then it's probably better you wait with flashing... get me your bios so i can check if changing the bios fixes the problem

Dec 23, 2009, 11:04 PM	#25
TheMaggot1981 Join Date: Dec 2009 Posts: 9 (0.01/day) Thanks: 0 Thanked 0 Times in 0 Posts	Just send you the bios! Thanks!!! You're great

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