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Jan 6, 2010, 02:55 AM   #1
Warner

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High Ping Help!!!!

Hey I need help with my Internet Ping, it is really high! I can't really fix it either because i'm not too good with computers. I called in my Internet provider "Shaw" and they don't really know the problem, they say it doesn't have to do with the Internet. So it has to do something with my Computer I think.

Ok below is something that shows files on my computer I think. Ryan H said it helps you guys know what can be causing it.

---------------------------
Quote:
---------------------------

I tried doing:
-Calling Internet provider and sending a mechanic.
-Taking off my Virus protector (McAaffe) and just getting AVG.
-Virus scanned a lot.
-Cleaned computer.

I have windows XP with mozilla browser.
I don't have a router or wireless, It's wired to a modem.

I did it again just to be sure.

 Jan 6, 2010, 03:38 AM #3 Marineborn     Join Date: Jan 2009 Posts: 1,716 (1.08/day) Thanks: 46 Thanked 315 Times in 247 Posts System Specs brah, if you dont know much, i would advise if you can get a installation of kaspery free trial 30 days, itll do one full update, run a full custom scan with it, might take a couple hours, but most likely itll remove everything. make sure you tell the full scan to do everything on high, then scan http://esd.element5.com/product.html...nolselection=1 __________________ 1st pc= 2x7970@1125/15757/asrock fatality motherboard/ ocz ssd 120gig/1300watt psu/3770kivy at 4.2/16gigs ddr dominator.
 Jan 6, 2010, 03:39 AM #4 erocker Senior Moderator     Join Date: Jul 2006 Location: Milwaukee, WI. Posts: 31,958 (12.78/day) Thanks: 2,793 Thanked 12,320 Times in 7,832 Posts System Specs You need to run malwarebytes or spybot. I can see several uneeded toolbars running too.
 Jan 6, 2010, 03:49 PM #5 Polaris573 Senior Moderator     Join Date: Feb 2005 Location: Little Rock, USA Posts: 3,284 (1.09/day) Thanks: 68 Thanked 765 Times in 451 Posts System Specs You can try pinging your router to see if ping is excessively high between your computer and it. If it is you may have a faulty Ethernet cable or interference on your wireless network. Type the following in the command prompt. Code: ping 192.168.1.1 You can also substitute IP addresses for various website URLs to see if you get varying pings from different websites. Code: ping www.google.com The "tracert" command is also very useful for discovering where the latency is occurring between you and a designated location. for example: Code: tracert www.speedtest.net this will give you a list of the amount of time it takes for your data to travel between each device it encounters on its way to www.speedtest.net. This is called a "hop". If you have a long hop between your modem and the servers at your ISP (look for a hop with your ISP's name somewhere in its name) followed by short hops when the data leaves your ISP's infastructure then you know the trouble is with your ISP and not with your equipment. If you have consistently high ping throughout all hops you could have a malware problem Knowing where the excess lag is occurring is the first step to figuring out how to fix it. __________________ Lector benevole, legum servi sumus ut liberi esse possimus. Accipere quam facere praestat injuriam Fold for Techpowerup! Last edited by Polaris573; Jan 6, 2010 at 03:57 PM.
 Jan 6, 2010, 04:04 PM #6 Fourstaff TPU Janitor     Join Date: Nov 2009 Location: Science Museum, Londinium Posts: 5,979 (4.70/day) Thanks: 261 Thanked 1,464 Times in 1,211 Posts System Specs Looks like you need to reformat your pc
 Jan 6, 2010, 04:25 PM #7 newtekie1 Semi-Retired Folder     Join Date: Nov 2005 Location: Indiana Posts: 17,763 (6.48/day) Thanks: 780 Thanked 5,119 Times in 3,709 Posts System Specs Definitely try pinging the modem as steevo suggested(no router here, he is going straight to the modem). If pinging 192.168.1.1 doesn't work, your cable modem might be using a different IP(some use 192.168.0.1, others 192.168.1.254, others 192.168.0.254, etc...). Anyway, first open a cmd prompt. Then type: Code: ipconfig It should give you an output that looks something like this: Code: Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : IPv4 Address. . . . . . . . . . . : 192.168.1.12 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : XXX.XXX.XXX.XXX Look for your default gateway, that is the number you want to ping. The type: Code: ping XXX.XXX.XXX.XXX Obviously replacing the X's with the real numbers you get. If the ping to the modem isn't high, then the problem is external, and not the computer. I've noticed recently that a lot of the viruses like to set the computer to use a proxy, sending all your internet traffic though one of the viruses servers, so that could be causing the extremely high pings also. To check for this go into your Internet Options via control panel or IE. Then go to the Connection tab, and click on the LAN Settings button. Make sure the Use a proxy server for your LAN box isn't checked. And as others have said, run MalwareBytes and Spybot to give the computer a good cleaning, there are some odd things in that log. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate
Jan 6, 2010, 04:30 PM   #8
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Quote:
 Originally Posted by Fourstaff Looks like you need to reformat your pc
I wouldn't think to reformat right yet. I mean do some spyware, malware & virus cleaning first. Then if that doesn't do it, look into some networking issues, as a last resort take in consideration reformatting your PC.
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 Jan 6, 2010, 04:57 PM #9 Easy Rhino Linux Advocate     Join Date: Nov 2006 Posts: 10,226 (4.29/day) Thanks: 1,208 Thanked 2,775 Times in 1,793 Posts System Specs how do you know you have a high ping? were you playing a game online?
Jan 6, 2010, 05:20 PM   #10
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Quote:
 Originally Posted by Easy Rhino how do you know you have a high ping? were you playing a game online?
He has speedtests at the bottom of the OP. They tell you the ping.
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Jan 6, 2010, 05:22 PM   #11
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 Originally Posted by Munki He has speedtests at the bottom of the OP. They tell you the ping.
oh lol i was so distracted by all those programs running!

to the OP, have you tried speedtest to different servers? also, do you have another pc in the house you can test out to see if it is net related or computer related?

Jan 6, 2010, 06:21 PM   #12
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i bet it has something to do with this
Quote:
 O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe
\$10 says its re routing all outgoing traffic to a server somewhere.....
Disable it and see it it helps

..and just out of curiosity, do you use all of those toolbars?

and get rid of this

Quote:
 O2 - BHO: GigagetIEHelper - {111CAA23-6F4F-42AC-8555-B48C1D87BBAB} - C:\WINDOWS\system32\gigagetbho_v10.dll
MY solution: Reformat as fast as you can
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Last edited by Phxprovost; Jan 6, 2010 at 06:28 PM.

Jan 6, 2010, 06:27 PM   #13
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Quote:
 Originally Posted by Munki I wouldn't think to reformat right yet. I mean do some spyware, malware & virus cleaning first. Then if that doesn't do it, look into some networking issues, as a last resort take in consideration reformatting your PC.
I find the best way of cleaning all the spyware and whatnots is reformatting. its like dropping a nuke to end all battles. Of course there is a lot of disadvantages, but no one can deny its beauty. Plus it cleans out a lot of other gunk.

Jan 6, 2010, 06:30 PM   #14
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Quote:
 Originally Posted by Fourstaff I find the best way of cleaning all the spyware and whatnots is reformatting. its like dropping a nuke to end all battles. Of course there is a lot of disadvantages, but no one can deny its beauty. Plus it cleans out a lot of other gunk.
This, Warner your pc is no longer your bro, its time to reformat
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 Jan 6, 2010, 08:13 PM #15 newtekie1 Semi-Retired Folder     Join Date: Nov 2005 Location: Indiana Posts: 17,763 (6.48/day) Thanks: 780 Thanked 5,119 Times in 3,709 Posts System Specs Did anyone notice the completely shit upload speeds he's getting? That is likely part of the problem also. 0.05Mb/s is horrible, it should be at least over 0.25Mb/s I would think for a cable connection. Anyway, it does look like there is a lot of garbage on the machine, but we don't know how much of it is actually running or not. A lot of that could be left over entries for things that have already been removed. A reformat definitely cleans out the machine, but as stated has some pretty huge disadvantages, it is kind of like cutting off an arm to get rid of a splinter... The problem can likely be fixed by running some anti-malware programs instead. First, I would run the Mcafee cleanup tool found here: http://download.mcafee.com/products/...tches/MCPR.exe You uninstalled Mcafee, but it has a really bad tendency to leave parts behind, particually the firewall bits that really kill a connection. Second, I would run MalwareBytes found here: http://malwarebytes.org/mbam.php Make sure to update it before you scan. Do a full scan, then remove whatever it finds. Third, I would run Spybot found here: http://www.safer-networking.org/en/download/index.html Again, update before you scan. Remove whatever it finds. If none of that fixes the issue, run ComboFix found here: http://www.combofix.org/ Run this only as a last resort, and you might want to back up your computer in preperation for a reformat before hand, it can work miricles, but it can also royally screw up the computer. If the problem isn't fixed after that, reformat. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate
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Jan 6, 2010, 08:27 PM   #16
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Quote:
 Originally Posted by Fourstaff I find the best way of cleaning all the spyware and whatnots is reformatting. its like dropping a nuke to end all battles. Of course there is a lot of disadvantages, but no one can deny its beauty. Plus it cleans out a lot of other gunk.
Your right if you don't care about files you have stored or anything that will be lost. Reformatting is always a terrible computer techs answer. "Hey, lets take the easy way out!"
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Jan 6, 2010, 08:53 PM   #17
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 Originally Posted by Munki Your right if you don't care about files you have stored or anything that will be lost. Reformatting is always a terrible computer techs answer. "Hey, lets take the easy way out!"
proper backups and archiving of important files = painless format.... Im sorry but in my personal experiance over the years, virus and spyware programs never really help fully and in some cases can actually make things worse

Jan 6, 2010, 09:03 PM   #18
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 Originally Posted by newtekie1 Did anyone notice the completely shit upload speeds he's getting? That is likely part of the problem also. 0.05Mb/s is horrible, it should be at least over 0.25Mb/s I would think for a cable connection. Anyway, it does look like there is a lot of garbage on the machine, but we don't know how much of it is actually running or not. A lot of that could be left over entries for things that have already been removed. A reformat definitely cleans out the machine, but as stated has some pretty huge disadvantages, it is kind of like cutting off an arm to get rid of a splinter... The problem can likely be fixed by running some anti-malware programs instead. First, I would run the Mcafee cleanup tool found here: http://download.mcafee.com/products/...tches/MCPR.exe You uninstalled Mcafee, but it has a really bad tendency to leave parts behind, particually the firewall bits that really kill a connection. Second, I would run MalwareBytes found here: http://malwarebytes.org/mbam.php Make sure to update it before you scan. Do a full scan, then remove whatever it finds. Third, I would run Spybot found here: http://www.safer-networking.org/en/download/index.html Again, update before you scan. Remove whatever it finds. If none of that fixes the issue, run ComboFix found here: http://www.combofix.org/ Run this only as a last resort, and you might want to back up your computer in preperation for a reformat before hand, it can work miricles, but it can also royally screw up the computer. If the problem isn't fixed after that, reformat.
This is exactly what I would have suggested!
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Jan 6, 2010, 09:17 PM   #19
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 Originally Posted by Phxprovost proper backups and archiving of important files = painless format.... Im sorry but in my personal experiance over the years, virus and spyware programs never really help fully and in some cases can actually make things worse
Sounds like its a personal thing. Ive always had good luck with said programs, obviously others have as well. Really unnecessary to wipe a hard drive when its not needed. I would agree if he had run the proper programs, but he hasn't tired.
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 Jan 6, 2010, 10:20 PM #20 Jflynn0   Join Date: Jan 2010 Posts: 15 (0.01/day) Thanks: 1 Thanked 1 Time in 1 Post Cooler reformat willbe best option
 Jan 6, 2010, 10:34 PM #21 Warner   Join Date: Jan 2010 Posts: 2 (0.00/day) Thanks: 0 Thanked 0 Times in 0 Posts I followed the steps from Mussels, and this is how my Speedtest.net turned out. The ping looks alright but I'm still getting connection problems in game, and also the upload speed still isn't great. I'm about to read the other posts you guys written because it seemd really helpful when I skimmed through. Thanks.
 Jan 6, 2010, 10:35 PM #22 hat Maximum Overclocker     Join Date: Nov 2006 Location: Ohio Posts: 12,236 (5.15/day) Thanks: 2,054 Thanked 2,039 Times in 1,549 Posts System Specs Reformatting is a definate, master solution to computer problems on the software side. However, it's a pain in the ass as you have to reinstall and reconfigure everything, and backup any important files you have. Some other things to try: Malwarebytes Anti-Malware Spybot S&D You could try resetting any network equipment you have: modems, routers, switches, access points, etc. Resetting is easy, simply power down (unplug) the device, wait ~30 seconds, and return power. __________________ My Heatware “Inb4 smartphone LN2 overclocking.”
Jan 7, 2010, 01:49 AM   #23
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 Originally Posted by Phxprovost proper backups and archiving of important files = painless format.... Im sorry but in my personal experiance over the years, virus and spyware programs never really help fully and in some cases can actually make things worse
Hardly painless, there still the issue of re-installing software and configuring the OS the way the user wants.

In most cases a good proper cleaning can be almost as good as a total reformat with none of the hassle.
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Jan 7, 2010, 02:56 AM   #24
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Quote:
 Originally Posted by Mussels O17 - HKLM\System\CS1\Services\Tcpip\..\{41BAA33F-D48B-4EE4-89EE-86642916FC20}: NameServer = 208.67.222.222,208.67.220.220 O17 - HKLM\System\CS2\Services\Tcpip\..\{41BAA33F-D48B-4EE4-89EE-86642916FC20}: NameServer = 208.67.222.222,208.67.220.220 These here look like some kind of DNS hijack, and may explain the pings.
Those are the IP addresses for OpenDNS. That's where the DNS for my router is set, I don't know why they would appear in a HijackThis log. I've had them set manually on individual computers and never had them appear in the log.
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Jan 7, 2010, 09:34 AM   #25
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Quote:
 Originally Posted by Polaris573 Those are the IP addresses for OpenDNS. That's where the DNS for my router is set, I don't know why they would appear in a HijackThis log. I've had them set manually on individual computers and never had them appear in the log.
maybe that explains his pings - he could be located really, REALLY far away from the openDNS servers

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