Please help! - Girl in distress

Volkszorn88 · Aug 3, 2010, 09:45 PM

Hi everyone, I'm on my boyfriend's account because I need help with an issue with my Asus G73JH notebook. I purchased my laptop in June and everything was working fine up until recently when I began getting a gray screen with vertical lines while playing Borderlands. When this happens the laptop freezes and I am unable to return to my desktop even after repeatedly pressing ctrl+alt+delete. At first it would only happen with this game.. but then it began to occur more frequently and has been happening with almost every game that I have tried to play. Sometimes instead of a gray screen it's a black screen but basically the same thing always happens.

I have tried uninstalling the ATI drivers and installing the latest one (10.7) and also updating to the latests BIOS (209) from Asus but not matter what I do I still have this problem.

I would appreciate any help or advice on what you guys think might be causing this and how I may be able to resolve this issue.

Thanks

xoxox

stevednmc · Aug 3, 2010, 09:59 PM

Wow, looks like a nice notebook. It sounds like the onboard grafix might be overheating. If you just bought that, it should be under warranty still, i would take it back, esp as much as it costs they should fix it!

JATownes · Aug 3, 2010, 09:59 PM

This was fairly common in the early days of the 5xxx series. I assume you have the mobility 5870? Try uninstalling drivers, booting into safe mode and running Driver Sweeper then install new drivers. I believe this is a driver issue.

stevednmc · Aug 3, 2010, 10:01 PM

Quote:

Originally Posted by JATownes

This was fairly common in the early days of the 5xxx series. I assume you have the mobility 5870? Try uninstalling drivers, booting into safe mode and running Driver Sweeper then install new drivers.

That was my next suggestion as well.
specs show that is exactly what it has on board

JATownes · Aug 3, 2010, 10:06 PM

Quote:

Originally Posted by stevednmc

That was my next suggestion as well.
specs show that is exactly what it has on board

Great minds think alike.

stevednmc · Aug 3, 2010, 10:07 PM

Quote:

Originally Posted by JATownes

Great minds think alike.

As long as it fixes things for her, Then i would agree!Lmao

Volkszorn88 · Aug 3, 2010, 10:25 PM

Thanks for the advice I am going to try that now and I'll let you guys know how it goes.

Black Panther · Aug 3, 2010, 10:32 PM

As of late the newer drivers create havoc.

I've had bsod's (blue screens) when updating my desktop ati driver to 10.5 so I reverted to 10.4 and on my laptop I couldn't boot except in safe mode the last time I updated nvidia drivers so I'm still using 195.62

My advice would be to try the older drivers, even though you bought the laptop only last June.

m1dg3t · Aug 3, 2010, 10:40 PM

Try the driver swap using the safe mode/driver sweeper method as suggested and you may also need to try a couple different driver's, i would stay away from cat 10.5/10.6 if you can as lot's of people had issues with them. If the problem continues i would say it is heat related. When you use the lappy are you using it on a table or similar so that it can breathe well? Are the vent's clogged with dust?

cdawall · Aug 3, 2010, 10:42 PM

red lines normally mean bad GPU

Volkszorn88 · Aug 3, 2010, 10:51 PM

I used driver sweeper and installed the 10.7 driver, so I'm seeing how that goes... if it happens again I'll probably try the 10.4 driver and see if I have any luck with that.

Volkszorn88 · Aug 3, 2010, 10:52 PM

Quote:

Originally Posted by cdawall

red lines normally mean bad GPU

I didn't see red lines so I don't think that's the issue. I've only seen a white lines on a gray or black screen.

Baam · Aug 3, 2010, 10:54 PM

Try setting the power options to High Performance if its the Grey screen problem.
http://forums.guru3d.com/showthread.php?t=325832

m1dg3t · Aug 3, 2010, 10:55 PM

Quote:

Originally Posted by cdawall

red lines normally mean bad GPU

Sometime's i get artifact's after a cold boot, i pull the HDMI and re-connect and everything goes away and work's as it should! Has done this with 2 different GFX card's, stock cooling & after market cooling, different driver's, on board sound, Xonar sound card, different PSU....

Weird eh?

I think you are jumping the gun just a bit....

Volkszorn88 · Aug 3, 2010, 11:45 PM

OK so I used driver sweeper and installed the 10.7 drivers again and I'm still having the same problem. I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again. So I just rebooted my laptop and it looks like I'm back to the drawing board for a different solution.

I don't think this is an over heating issue because my computer always seems to always be cool.. especially since I'm using a Targus chill mat. However, at the moment it says my card is 64 C... is that normal?

The weird thing is.. that this error occurs with some games but not others.

Happens with: borderlands, COD 4, COD: world at war, and COD: modern warfare 2

idk... I think I might try to download the 10.4 drivers. Does anyone have a link?

trickson · Aug 3, 2010, 11:49 PM

http://www.guru3d.com/news/ati-catal...4-drivers-out/

JATownes · Aug 3, 2010, 11:50 PM

Quote:

Originally Posted by Volkszorn88

OK so I used driver sweeper and installed the 10.7 drivers again and I'm still having the same problem. I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again. So I just rebooted my laptop and it looks like I'm back to the drawing board for a different solution.

I don't think this is an over heating issue because my computer always seems to always be cool.. especially since I'm using a Targus chill mat. However, at the moment it says my card is 64 C... is that normal?

The weird thing is.. that this error occurs with some games but not others.

Happens with: borderlands, COD 4, COD: world at war, and COD: modern warfare 2

idk... I think I might try to download the 10.4 drivers. Does anyone have a link?

I am using the 10.4 drivers as well. 10.5 - 10.7 I has weird crossfire issues. Try the 10.4s and let us know.

Volkszorn88 · Aug 4, 2010, 12:24 AM

Quote:

Originally Posted by trickson

http://www.guru3d.com/news/ati-catal...4-drivers-out/

I tried to install the drivers from this link but it didn't work. I rebooted my laptop a few times and it didn't recognize the drivers so it kept looking like I was in safe mode. Could it be because that was a desktop version? I went back to the 10.7 drivers in the meantime..

driver66 · Aug 4, 2010, 12:27 AM

Quote:

Originally Posted by Volkszorn88

I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again.

Try updating your Direct X

http://www.microsoft.com/downloads/d...displaylang=en

trickson · Aug 4, 2010, 12:31 AM

Quote:

Originally Posted by driver66

Try updating your Direct X

http://www.microsoft.com/downloads/d...displaylang=en

Yeah You should update your DX .

I was just going to say that .

douglatins · Aug 4, 2010, 12:38 AM

Wow, lots of readers. Though her first sentence is kinda of a bummer. Also grey lines, uhm, updating mobo bios wont help, i dunno how to flash notebook vga bios. I would advise you try older drivers

trickson · Aug 4, 2010, 12:40 AM

Get older drivers update your DX and Please help! - Girl in distress will draw out all the guys . Or is that lonely geeks ? look at how many posts we have ....

JATownes · Aug 4, 2010, 12:59 AM

Quote:

Originally Posted by trickson

Get older drivers update your DX and Please help! - Girl in distress will draw out all the guys . Or is that lonely geeks ? look at how many posts we have ....

"What are you talking about? We are just trying to help" says the lonely geek in the corner.

trickson · Aug 4, 2010, 01:01 AM

Quote:

Originally Posted by JATownes

"What are you talking about? We are just trying to help" says the lonely geek in the corner.

LOL with no pants on LOL !!

You know it is the only real way to break us out of the E-Peen mode when we see a girl come on needing help the forums fill up fast tell me who's lonely ?

Volkszorn88 · Aug 4, 2010, 01:08 AM

Quote:

Originally Posted by driver66

Try updating your Direct X

http://www.microsoft.com/downloads/d...displaylang=en

I just updated. Hope this works! /crosses fingers

Aug 3, 2010, 09:45 PM	#1
Volkszorn88 Join Date: Jul 2010 Posts: 832 (0.79/day) Thanks: 113 Thanked 289 Times in 180 Posts System Specs	Please help! - Girl in distress Hi everyone, I'm on my boyfriend's account because I need help with an issue with my Asus G73JH notebook. I purchased my laptop in June and everything was working fine up until recently when I began getting a gray screen with vertical lines while playing Borderlands. When this happens the laptop freezes and I am unable to return to my desktop even after repeatedly pressing ctrl+alt+delete. At first it would only happen with this game.. but then it began to occur more frequently and has been happening with almost every game that I have tried to play. Sometimes instead of a gray screen it's a black screen but basically the same thing always happens. I have tried uninstalling the ATI drivers and installing the latest one (10.7) and also updating to the latests BIOS (209) from Asus but not matter what I do I still have this problem. I would appreciate any help or advice on what you guys think might be causing this and how I may be able to resolve this issue. Thanks xoxox

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Aug 3, 2010, 09:59 PM	#3
JATownes Join Date: Nov 2008 Location: West Texas Posts: 1,666 (1.01/day) Thanks: 659 Thanked 407 Times in 332 Posts System Specs	This was fairly common in the early days of the 5xxx series. I assume you have the mobility 5870? Try uninstalling drivers, booting into safe mode and running Driver Sweeper then install new drivers. I believe this is a driver issue. __________________ Please rate my M1dn1ght Rig "I will only buy this if it make's me a sandwich and plays with my balls" - alexsubri Sig compliments of Stefanels

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Aug 3, 2010, 09:59 PM	#2
stevednmc Join Date: Jun 2009 Location: nebraska Posts: 890 (0.62/day) Thanks: 84 Thanked 85 Times in 80 Posts System Specs	Wow, looks like a nice notebook. It sounds like the onboard grafix might be overheating. If you just bought that, it should be under warranty still, i would take it back, esp as much as it costs they should fix it!

Aug 3, 2010, 10:25 PM	#7
Volkszorn88 Join Date: Jul 2010 Posts: 832 (0.79/day) Thanks: 113 Thanked 289 Times in 180 Posts System Specs	Thanks for the advice I am going to try that now and I'll let you guys know how it goes.

Aug 3, 2010, 10:32 PM	#8
Black Panther Senior Moderator™ Join Date: May 2007 Posts: 7,059 (3.23/day) Thanks: 2,169 Thanked 1,837 Times in 1,103 Posts System Specs	As of late the newer drivers create havoc. I've had bsod's (blue screens) when updating my desktop ati driver to 10.5 so I reverted to 10.4 and on my laptop I couldn't boot except in safe mode the last time I updated nvidia drivers so I'm still using 195.62 My advice would be to try the older drivers, even though you bought the laptop only last June. __________________ *My Great White Bengal build* Join the techPowerUp! Official Group on Facebook.

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Aug 3, 2010, 10:40 PM	#9
m1dg3t Join Date: May 2010 Location: Canada Posts: 1,902 (1.73/day) Thanks: 630 Thanked 429 Times in 353 Posts System Specs	Try the driver swap using the safe mode/driver sweeper method as suggested and you may also need to try a couple different driver's, i would stay away from cat 10.5/10.6 if you can as lot's of people had issues with them. If the problem continues i would say it is heat related. When you use the lappy are you using it on a table or similar so that it can breathe well? Are the vent's clogged with dust? __________________ Why dazzle 'em with brilliance when you can baffle 'em with bullshit. Alterius non sit, qui potest esse sui! Und setzet ihr nicht das leben ein, Nie wird euch das leben gewonnen sein! If knowledge is power, then ignorance is bliss! If god didn't want them sheared, he wouldn't have made them sheep!

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Aug 3, 2010, 10:42 PM	#10
cdawall where the hell are my stars Join Date: Jul 2006 Location: some AF base Posts: 16,027 (6.42/day) Thanks: 457 Thanked 2,755 Times in 2,224 Posts System Specs	red lines normally mean bad GPU __________________

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Aug 3, 2010, 10:51 PM	#11
Volkszorn88 Join Date: Jul 2010 Posts: 832 (0.79/day) Thanks: 113 Thanked 289 Times in 180 Posts System Specs	I used driver sweeper and installed the 10.7 driver, so I'm seeing how that goes... if it happens again I'll probably try the 10.4 driver and see if I have any luck with that.

Aug 3, 2010, 10:54 PM	#13
Baam Join Date: Aug 2008 Location: Trucker..so all over Posts: 93 (0.05/day) Thanks: 8 Thanked 18 Times in 18 Posts System Specs	Try setting the power options to High Performance if its the Grey screen problem. http://forums.guru3d.com/showthread.php?t=325832

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Aug 3, 2010, 11:45 PM	#15
Volkszorn88 Join Date: Jul 2010 Posts: 832 (0.79/day) Thanks: 113 Thanked 289 Times in 180 Posts System Specs	OK so I used driver sweeper and installed the 10.7 drivers again and I'm still having the same problem. I tried to play COD4 and it gave me the gray screen again and after pressing the power button for a sec I saw an error message saying that "directX encountered an unrecoverable error" and then froze up to the gray screen again. So I just rebooted my laptop and it looks like I'm back to the drawing board for a different solution. I don't think this is an over heating issue because my computer always seems to always be cool.. especially since I'm using a Targus chill mat. However, at the moment it says my card is 64 C... is that normal? The weird thing is.. that this error occurs with some games but not others. Happens with: borderlands, COD 4, COD: world at war, and COD: modern warfare 2 idk... I think I might try to download the 10.4 drivers. Does anyone have a link?

Aug 3, 2010, 11:49 PM	#16
trickson OH, I have such a headache Join Date: Dec 2004 Location: Planet Earth. Posts: 6,105 (1.97/day) Thanks: 1,863 Thanked 896 Times in 746 Posts System Specs	http://www.guru3d.com/news/ati-catal...4-drivers-out/

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Aug 4, 2010, 12:38 AM	#21
douglatins Join Date: May 2008 Location: Brasil Posts: 2,608 (1.42/day) Thanks: 295 Thanked 268 Times in 204 Posts System Specs	Wow, lots of readers. Though her first sentence is kinda of a bummer. Also grey lines, uhm, updating mobo bios wont help, i dunno how to flash notebook vga bios. I would advise you try older drivers __________________ \|\| My Heatware \|\| My WIP Custom Case \|\| My Steam Profile \|\|

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Aug 4, 2010, 12:40 AM	#22
trickson OH, I have such a headache Join Date: Dec 2004 Location: Planet Earth. Posts: 6,105 (1.97/day) Thanks: 1,863 Thanked 896 Times in 746 Posts System Specs	Get older drivers update your DX and Please help! - Girl in distress will draw out all the guys . Or is that lonely geeks ? look at how many posts we have ....

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