2 identical LCDs, problems

Fitseries3 · Sep 28, 2010, 10:46 PM

i have 2 of the same exact LCDs here. samsung 2343bwx

one is detected as "non-pnp monitor" and the other is detected as "samsung syncmaster 2343bwx"

i've tried analog and digital cables on both.

the non-pnp one refuses to run native res of 2048x1152 60hz

i tried to force it and the video gets scrambled.

i reinstalled driver for vid card. tried 3 different cards(9500gt, 2400pro, gtx480) and the same thing happens.

lcd seems fine at lower res.

any ideas?

AthlonX2 · Sep 28, 2010, 10:48 PM

have you swapped them to see if its just what display port there plugged into?

Fitseries3 · Sep 28, 2010, 10:50 PM

yes. tried that. tried new cables as well.

overclocking101 · Sep 28, 2010, 10:52 PM

return that biotch

theonedub · Sep 28, 2010, 11:04 PM

Time to return it. I have the same monitor, when reading reviews I saw that some people were having issues getting it to run @ the native res and it ended up being a hardware issue.

Fitseries3 · Sep 28, 2010, 11:06 PM

the lcd? or my hardware?

tried 2 pcs now and same problems with both

im pissed. these are a bitch to find

qubit · Sep 28, 2010, 11:07 PM

It's faulty, period.

LCDs often semi-fail like this. Quite often, you can run them at a lower resolution as you've seen, but go blank/flash/corrupt whatever as soon as you try native resolution. The fact it won't identify itself is another giveaway.

Is it still under warranty?

theonedub · Sep 28, 2010, 11:08 PM

The hardware in the LCD is defective. The stuff I read had the same problem, no native res, lower res ok, scrambled image on force, no difference with GPU or cable change.

I can search to see if I can find the info, it may have been in the Newegg reviews now that I think about it.

They are killer monitors though, love the pixel density

Fitseries3 · Sep 28, 2010, 11:09 PM

not sure on warranty.

is it covered from date of purchase or date of manufacture?

theonedub · Sep 28, 2010, 11:13 PM

If you have the receipt I don't see why they wouldn't have it start from date of purchase, but if not I imagine it will be like a car battery and they will go off date of manufacture.

JATownes · Sep 28, 2010, 11:15 PM

Quote:

The warranty period applies from the date of purchase by the first customer and is transferable only between end-users.

It appear to be 12 months from purchase.

Source

Edit: damnit...that is UK info. Looking for US now. It is weird, I can't find warranty information for the US.

theonedub · Sep 28, 2010, 11:17 PM

Quick search turned up one of the thread I read about the issue:

http://www.tomshardware.com/forum/26...amsung-2343bwx

So if its reporting that the native res is 1080, time to investigate a possible RMA.

Fitseries3 · Sep 28, 2010, 11:18 PM

*on the phone with samsung"

Fitseries3 · Sep 28, 2010, 11:29 PM

ok weird....

i checked and the one i have that works is a 2343bwx-1 and the broke one is 2343bwx

talking to tier 3 support now

Fitseries3 · Sep 28, 2010, 11:33 PM

LOL

told them i just got it today, which is true.

they just emailed me a prepaid ups label for it since its so new.

new lcd will be here in 7 days they said.

qubit · Sep 28, 2010, 11:34 PM

Quote:

Originally Posted by Fitseries3

LOL

told them i just got it today, which is true.

they just emailed me a prepaid ups label for it since its so new.

new lcd will be here in 7 days they said.

Awesome, that's great service!

My workplace has bought Samsung monitors for years - and I mean thousands. They've performed well and lasted very well too. Great brand.

theonedub · Sep 28, 2010, 11:35 PM

I would reserve judgment until I got the new monitor in hand

At least they didnt ask for receipts or forms to be filled out.

Fitseries3 · Sep 28, 2010, 11:38 PM

they asked for model number, product code, and my name and address. thats it.

qubit · Sep 29, 2010, 12:14 AM

Quote:

Originally Posted by Fitseries3

they asked for model number, product code, and my name and address. thats it.

As they didn't ask for a purchase date and receipt, this means that your monitor was built within it's warranty period, typically three years, so must be under warranty, regardless of when you bought it.

Kantastic · Sep 29, 2010, 02:42 AM

How'd you get to tier 3 support?

Fitseries3 · Sep 29, 2010, 02:43 AM

told them i wasnt stupid and computers are my profession.

mlee49 · Sep 29, 2010, 02:48 AM

Quote:

Originally Posted by Fitseries3

told them I'm Fitseries3 MuthaTrucka!!!.

Fixed

LAN_deRf_HA · Sep 29, 2010, 02:54 AM

Wonder if they were both made at different factories. Seems the moment samsung noticed they were considered a premium brand they made all of their models a "lottery". I jumped over to viewsonic but now they're doing it too. I'm not sure I'd be confident buying any display at the moment, inconsistency seems to have become an epidemic with LCDs.

bogmali · Sep 29, 2010, 03:46 PM

Quote:

Originally Posted by mlee49

Fixed

I find that actually being true knowing how Fits is

Fitseries3 · Sep 29, 2010, 03:46 PM

i used to use asus but every single lcd i get from them has a different color to it. i cant ever get them all the same.

Sep 28, 2010, 10:46 PM	#1
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	2 identical LCDs, problems i have 2 of the same exact LCDs here. samsung 2343bwx one is detected as "non-pnp monitor" and the other is detected as "samsung syncmaster 2343bwx" i've tried analog and digital cables on both. the non-pnp one refuses to run native res of 2048x1152 60hz i tried to force it and the video gets scrambled. i reinstalled driver for vid card. tried 3 different cards(9500gt, 2400pro, gtx480) and the same thing happens. lcd seems fine at lower res. any ideas?

System Name:	Craigslist-nickle-and-dime
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Cooling:	poop
Memory:	3x2gb OCZ Platinum 1600mhz
Video Card:	Asus 6950 2gb DCII
Hard Disk:	WD 640GB,1TB Black
Optical Drive:	Samsung 22x DL DVD-RW
CRT/LCD Model:	Sammy 55in LED TV
Software:	WIN 7 x64

System Name:	Craigslist-nickle-and-dime
Processor:	i5 655k
Motherboard:	Gigabyte H55M-UD2H
Cooling:	poop
Memory:	3x2gb OCZ Platinum 1600mhz
Video Card:	Asus 6950 2gb DCII
Hard Disk:	WD 640GB,1TB Black
Optical Drive:	Samsung 22x DL DVD-RW
CRT/LCD Model:	Sammy 55in LED TV
Software:	WIN 7 x64

Sep 28, 2010, 10:52 PM	#4
overclocking101 Join Date: Apr 2009 Location: vermont Posts: 2,636 (1.75/day) Thanks: 196 Thanked 405 Times in 363 Posts System Specs	return that biotch __________________ hmmmm cant have cpu-z or hwbot anymore me is sad

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Sep 28, 2010, 10:48 PM	#2
AthlonX2 Better Than You Join Date: Sep 2006 Location: Toledo,Ohio Posts: 5,449 (2.24/day) Thanks: 729 Thanked 1,572 Times in 994 Posts System Specs	have you swapped them to see if its just what display port there plugged into?

Sep 28, 2010, 10:50 PM	#3
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	yes. tried that. tried new cables as well.

Sep 28, 2010, 11:04 PM	#5
theonedub habe fidem Join Date: Apr 2009 Location: Northern CA Posts: 6,603 (4.45/day) Thanks: 2,269 Thanked 3,188 Times in 1,923 Posts System Specs	Time to return it. I have the same monitor, when reading reviews I saw that some people were having issues getting it to run @ the native res and it ended up being a hardware issue. __________________ My Heatware Feedback 129+ Pristine

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Sep 28, 2010, 11:06 PM	#6
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	the lcd? or my hardware? tried 2 pcs now and same problems with both im pissed. these are a bitch to find

Sep 28, 2010, 11:07 PM	#7
qubit Overclocked quantum bit Join Date: Dec 2007 Location: Quantumville UK Posts: 8,648 (4.34/day) Thanks: 4,178 Thanked 3,303 Times in 1,943 Posts System Specs	It's faulty, period. LCDs often semi-fail like this. Quite often, you can run them at a lower resolution as you've seen, but go blank/flash/corrupt whatever as soon as you try native resolution. The fact it won't identify itself is another giveaway. Is it still under warranty? __________________ Siggie in the post.

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Sep 28, 2010, 11:08 PM	#8
theonedub habe fidem Join Date: Apr 2009 Location: Northern CA Posts: 6,603 (4.45/day) Thanks: 2,269 Thanked 3,188 Times in 1,923 Posts System Specs	The hardware in the LCD is defective. The stuff I read had the same problem, no native res, lower res ok, scrambled image on force, no difference with GPU or cable change. I can search to see if I can find the info, it may have been in the Newegg reviews now that I think about it. They are killer monitors though, love the pixel density __________________ My Heatware Feedback 129+ Pristine

Sep 28, 2010, 11:09 PM	#9
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	not sure on warranty. is it covered from date of purchase or date of manufacture?

Sep 28, 2010, 11:13 PM	#10
theonedub habe fidem Join Date: Apr 2009 Location: Northern CA Posts: 6,603 (4.45/day) Thanks: 2,269 Thanked 3,188 Times in 1,923 Posts System Specs	If you have the receipt I don't see why they wouldn't have it start from date of purchase, but if not I imagine it will be like a car battery and they will go off date of manufacture. __________________ My Heatware Feedback 129+ Pristine

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Sep 28, 2010, 11:17 PM	#12
theonedub habe fidem Join Date: Apr 2009 Location: Northern CA Posts: 6,603 (4.45/day) Thanks: 2,269 Thanked 3,188 Times in 1,923 Posts System Specs	Quick search turned up one of the thread I read about the issue: http://www.tomshardware.com/forum/26...amsung-2343bwx So if its reporting that the native res is 1080, time to investigate a possible RMA. __________________ My Heatware Feedback 129+ Pristine

Sep 28, 2010, 11:18 PM	#13
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	*on the phone with samsung"

Sep 28, 2010, 11:29 PM	#14
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	ok weird.... i checked and the one i have that works is a 2343bwx-1 and the broke one is 2343bwx talking to tier 3 support now

Sep 28, 2010, 11:33 PM	#15
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	LOL told them i just got it today, which is true. they just emailed me a prepaid ups label for it since its so new. new lcd will be here in 7 days they said.

Sep 28, 2010, 11:35 PM	#17
theonedub habe fidem Join Date: Apr 2009 Location: Northern CA Posts: 6,603 (4.45/day) Thanks: 2,269 Thanked 3,188 Times in 1,923 Posts System Specs	I would reserve judgment until I got the new monitor in hand At least they didnt ask for receipts or forms to be filled out. __________________ My Heatware Feedback 129+ Pristine

Sep 28, 2010, 11:38 PM	#18
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	they asked for model number, product code, and my name and address. thats it.

Sep 29, 2010, 02:42 AM	#20
Kantastic Join Date: May 2009 Location: The Big Apple Posts: 4,976 (3.38/day) Thanks: 1,252 Thanked 930 Times in 739 Posts System Specs	How'd you get to tier 3 support? __________________ Heatware

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Sep 29, 2010, 02:43 AM	#21
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	told them i wasnt stupid and computers are my profession.

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Sep 29, 2010, 02:54 AM	#23
LAN_deRf_HA Join Date: Apr 2008 Posts: 4,022 (2.15/day) Thanks: 290 Thanked 831 Times in 588 Posts System Specs	Wonder if they were both made at different factories. Seems the moment samsung noticed they were considered a premium brand they made all of their models a "lottery". I jumped over to viewsonic but now they're doing it too. I'm not sure I'd be confident buying any display at the moment, inconsistency seems to have become an epidemic with LCDs.

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Sep 29, 2010, 03:46 PM	#25
Fitseries3 Eleet Hardware Junkie Join Date: Oct 2007 Location: Republic of Texas Posts: 14,993 (7.30/day) Thanks: 4,318 Thanked 3,285 Times in 2,186 Posts System Specs	i used to use asus but every single lcd i get from them has a different color to it. i cant ever get them all the same.

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