AVG Failed badly

kid41212003 · Dec 2, 2010, 02:54 PM

I got 7 calls this early morning from my customers asking why their custom built PC (i built it for them) couldn't boot up.

Here's the cause:

Quote:

When AVG prompted me to restart my computer so that it could finish updating I told it to do so and then left it to it's own devices for approx. 30 minutes. Upon returning I noticed that the System Repair utility was running. Having never encountered this event before I let it continue to run with absolutely no visible progress for another 30 minutes before my impatience got the better of me and I turned the computer off to attempt to find/fix the issue myself in safe mode. During the initial boot of all the system files the computer consistently locked-up on an AVG DLL. Unfortunately I didn't think to write it down and I'm currently at work unable to access my home PC but I will update this thread with more info when I get home (provided Windows' repair utility still hasn't been able to fix the issue after a full eight hours.)

TL;DR AVG update rebooted PC, PC restarts itself during Windows logo, can't get into safemode.

So is anybody else having/had this problem or one like it?

http://forums.avg.com/sk-sk/avg-free...79#post_133079

Quote:

Hello all,

Please see update towards the bottom of this post

we regret to inform you that latest virus database 271.1.1/3292 (432/3292) released 12:53 AM CET requested computer restart with inability to start the system again with error:

STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

We have immediately downgraded published failing version to fully functional 271.1.1/3291 (432/3291).

If you have unfortunately met mentioned error, please follow these steps:

If is possible to boot into Safe Mode, then run System Restore before the night AVG update and re-install AVG.

http://forums.avg.com/ww-en/avg-free...99#post_132999

I spent almost 3 hours this morning visiting these customers' houses to fix their PCs... I hate AVG now..

/rant end

wolf · Dec 2, 2010, 02:56 PM

thats a harsh bug to encounter for the average user, trust in AVG will be lost through this.

newtekie1 · Dec 2, 2010, 02:56 PM

Got hit with this on my own machine, as well as a few customer machines as well waiting for me at the shop this morning.

I just came here to post about it. Swithicng everyone I can to MSE at this point.

AlienIsGOD · Dec 2, 2010, 03:00 PM

I use AVG Free 2011 and have not encountered this problem on either machine...YET... thnx for the heads up newtekie1 and Kid412

Kreij · Dec 2, 2010, 03:02 PM

This is not the first time that updates from AVG have been problematic.
It's why I switched to MSE. I've had no problems with MSE at all.

DonInKansas · Dec 2, 2010, 03:03 PM

Computer builders still use AVG?

I usually dump it on any comp I get that uses it (with customer permission of course.)

AlienIsGOD · Dec 2, 2010, 03:03 PM

Quote:

Originally Posted by DonInKansas

People still use AVG?

I use it and have never encounter any problems with it

Kreij · Dec 2, 2010, 03:09 PM

Didn't a bad update not too long ago actually render people's computers unbootable?
I remember there being much wailing and nashing of teeth.

Josh154 · Dec 2, 2010, 03:09 PM

I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!

Frick · Dec 2, 2010, 03:11 PM

I used AVG for quite some time (up to MSE) and it always treated me good. This is bad news.

Does it matter wich OS you run? Do you get it on XP, Win7 or Vista?

Quote:

Originally Posted by Josh154

I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!

Microsoft Security Essentials. Suprisingly good, easy and fast.

kid41212003 · Dec 2, 2010, 03:13 PM

Quote:

Originally Posted by AlienIsGOD

I use AVG Free 2011 and have not encountered this problem on either machine...YET... thnx for the heads up newtekie1 and Kid412

Quote:

Originally Posted by Josh154

I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting!

Quote:

Originally Posted by Frick

I used AVG for quite some time (up to MSE) and it always treated me good. This is bad news.

Does it matter wich OS you run? Do you get it on XP, Win7 or Vista?

They already fixed this, so if you haven't updated, you will be fine.

Frick · Dec 2, 2010, 03:14 PM

Quote:

Originally Posted by kid41212003

They already fixed this, so if you haven't updated, you will be fine.

Phew. I don't use it, but my parents and a lot of siblings have it. I'm the familys techie, so I was almost waiting for calls there for a second.

Kreij · Dec 2, 2010, 03:16 PM

AVG has always fixed their problem right away (so if you did not update in the short window you were fine), but it make one wonder about the software assurance testing there.

Easo · Dec 2, 2010, 03:23 PM

I remember the time with AVG 2008 (i think it was that version), it delete some XP files, which were needed for user login... Had to reinstall the windows...

niko084 · Dec 2, 2010, 03:38 PM

You get what you pay for....

This is still not nearly as fail as what McAfee did...

Vipre/Nod32 FTW

assaulter_99 · Dec 2, 2010, 03:42 PM

Ok seems I updated 3 hours ago. I'm crossing my fingers, see you all in 2 minutes... Or when I'm done re-installing Windows.

Well like kid said, its confirmed they have fixed it. Rebooted the 2 machines I have at home which upated 3 hours ago and they booted fine.

Frick · Dec 2, 2010, 03:45 PM

Quote:

Originally Posted by niko084

This is still not nearly as fail as what McAfee did...

What was it they did again?

niko084 · Dec 2, 2010, 03:49 PM

Quote:

Originally Posted by Frick

What was it they did again?

Tagged some windows process as a virus, forget what it was.

EastCoasthandle · Dec 2, 2010, 03:52 PM

Quote:

Originally Posted by kid41212003

They already fixed this, so if you haven't updated, you will be fine.

You have a link to that?

kid41212003 · Dec 2, 2010, 03:53 PM

Quote:

Originally Posted by EastCoasthandle

You have a link to that?

It should be in the 2nd link on OP.

Quote:

Update from Kodl:
This issue is limited to 64-bit systems only, currently it looks like not all 64-bit systems though, we are investigating. The updated has been pulled from our servers and if you have not been affected by this issue, it is OK to update normally.

We will release some tool to help in fixing the systems affected by this bug. Also, a few users here in the forum have posted excellent descriptions of fixes that do not require full use of the Rescue CD.
In short, during boot, boot into the command mode (pressing F8) and rename/remove the AVG program folder, then boot normally. After this, you can run the repair installation of AVG.
See for example an excellent description here http://forums.avg.com/ww-en/avg-free...09#post_133009 by Pulse21

Again, please, accept our apologies and stay tuned for a more detailed description and a fix

Steevo · Dec 2, 2010, 04:01 PM

This is the second time this year they have had issues, earlier they quarantined and sometimes deleted system files. I moved almost all of mine away from it due to this.

EastCoasthandle · Dec 2, 2010, 04:10 PM

Interesting tidbit here:

Quote:

Posting another simpler method for those who have not restarted yet.
We will be releasing tools to simplify that. Unfortunately, this was an issue with our infrastructure serving incorrect file

No excuse, I know, just explanation why it has not been spotted during testing

and here

Quote:

1) Try Windows Startup Repair (It tends to fail and not be able to repair on Vista)
2) Continue to the next menu regardless
3) Select Command Prompt (or System Restore if you have a point)
4) Navigate to the folder just before your AVG folder (By default for me it was C: Program Files (x86))
5) "ren [filename] [desired filename]" Eg. "ren AVG avgfail" or whatever you wish to rename the folder
6) Just check with 'dir' if it changed the name
7) Reboot

from that link

Easy Rhino · Dec 2, 2010, 04:22 PM

and people actually pay for AVG...just use MSE and be done with all of these useless and bloated third party virus protectors.

THRiLL KiLL · Dec 2, 2010, 04:24 PM

over the years i had to many issues with avg.

i would switch them to advast (free edition)

niko084 · Dec 2, 2010, 04:31 PM

Quote:

Originally Posted by Easy Rhino

and people actually pay for AVG...just use MSE and be done with all of these useless and bloated third party virus protectors.

I dunno I honestly find MSE to be fairly bloated itself...

Although I would take it over every free AV and nearly all paid ones as well.

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Dec 2, 2010, 02:56 PM	#2
wolf Performance Enthusiast Join Date: May 2007 Location: Enrichment Center for Aperture Laboratories Posts: 5,313 (2.38/day) Thanks: 1,676 Thanked 844 Times in 707 Posts System Specs	thats a harsh bug to encounter for the average user, trust in AVG will be lost through this. __________________ “my goal is speed, full ultra, and extreme gaming” -Ephraim “Yeah you can always overclock the 2gb memory to 4gb” -jaredpace

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Dec 2, 2010, 02:56 PM	#3
newtekie1 Semi-Retired Folder Join Date: Nov 2005 Location: Indiana Posts: 17,903 (6.47/day) Thanks: 785 Thanked 5,185 Times in 3,754 Posts System Specs	Got hit with this on my own machine, as well as a few customer machines as well waiting for me at the shop this morning. I just came here to post about it. Swithicng everyone I can to MSE at this point. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate

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Dec 2, 2010, 03:00 PM	#4
AlienIsGOD Join Date: Aug 2008 Location: Kingston, Ontario Canada Posts: 2,692 (1.52/day) Thanks: 4,438 Thanked 1,169 Times in 668 Posts System Specs	I use AVG Free 2011 and have not encountered this problem on either machine...YET... thnx for the heads up newtekie1 and Kid412 __________________ Distributed Computing Hardware CPU: i5 3570K and i5 2400 = 8 cores (Crunching for TPU atm) GPU: 7870 (8 wu's) and 7770 (4 wu's) = 1920 GCN cores (Folding for TPU atm)

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Dec 2, 2010, 03:02 PM	#5
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,254 (5.27/day) Thanks: 591 Thanked 5,510 Times in 2,948 Posts System Specs	This is not the first time that updates from AVG have been problematic. It's why I switched to MSE. I've had no problems with MSE at all. __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

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Dec 2, 2010, 03:03 PM	#6
DonInKansas Join Date: Jun 2007 Location: Kansas Posts: 4,261 (1.93/day) Thanks: 779 Thanked 1,275 Times in 1,007 Posts System Specs	Computer builders still use AVG? I usually dump it on any comp I get that uses it (with customer permission of course.) __________________ Sneekypeet on my disappearance from TPU: "He went to school for a while to learn how to deal with douchebags and delight in pastries and exotic coffees....or in English, he is a cop now." You know what time it is......

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Dec 2, 2010, 03:09 PM	#8
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,254 (5.27/day) Thanks: 591 Thanked 5,510 Times in 2,948 Posts System Specs	Didn't a bad update not too long ago actually render people's computers unbootable? I remember there being much wailing and nashing of teeth. __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

Dec 2, 2010, 03:09 PM	#9
Josh154 Join Date: Nov 2010 Location: Hartford SD Posts: 1,041 (1.09/day) Thanks: 488 Thanked 325 Times in 218 Posts System Specs	I use AVG also and malwarebytes anti malware. Is MSE microsoft security elements? I am running avg free 2011 and it has been working fine for me. Hopefully i don't get these issues you guys are getting! __________________ Heatware eBay feedback

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Dec 2, 2010, 03:16 PM	#13
Kreij Hardcore Monkey Moderator Join Date: Feb 2007 Location: Cheeseland (Wisconsin, USA) Posts: 12,254 (5.27/day) Thanks: 591 Thanked 5,510 Times in 2,948 Posts System Specs	AVG has always fixed their problem right away (so if you did not update in the short window you were fine), but it make one wonder about the software assurance testing there. __________________ Cloud (noun, singular): A dynamic arrangement of multiple potential single points of failure, with a user at one end and their data at the other. Get more tech news on a wide variety of topics at NextPowerUp

Dec 2, 2010, 03:23 PM	#14
Easo Join Date: May 2009 Location: Latvia Posts: 801 (0.54/day) Thanks: 138 Thanked 79 Times in 65 Posts System Specs	I remember the time with AVG 2008 (i think it was that version), it delete some XP files, which were needed for user login... Had to reinstall the windows... __________________ His will be done.

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Dec 2, 2010, 03:38 PM	#15
niko084 Eligible for custom title Join Date: Dec 2006 Location: Saint Paul, Minnesota Posts: 6,398 (2.68/day) Thanks: 193 Thanked 740 Times in 600 Posts System Specs	You get what you pay for.... This is still not nearly as fail as what McAfee did... Vipre/Nod32 FTW __________________ This electronic post is encrypted in the 'English language method', any attempt to decipher meaning from these symbols is a violation of the Digital Millennium Copyright Act of 1998. This includes, but is not limited to: interpreting the symbols through use of biological, visual decryption devices, translating the symbols into another language encryption scheme, and digital processing the symbols into a form conducive to oral interpretation. HWBOT HEATWARE

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Dec 2, 2010, 03:42 PM	#16
assaulter_99 Join Date: Dec 2009 Posts: 1,634 (1.27/day) Thanks: 53 Thanked 284 Times in 266 Posts System Specs	Ok seems I updated 3 hours ago. I'm crossing my fingers, see you all in 2 minutes... Or when I'm done re-installing Windows. Well like kid said, its confirmed they have fixed it. Rebooted the 2 machines I have at home which upated 3 hours ago and they booted fine. __________________ "I assault bases, not women!" : @ssaulter_99 Last edited by assaulter_99; Dec 2, 2010 at 03:49 PM.

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Dec 2, 2010, 04:01 PM	#21
Steevo Eligible for custom title Join Date: Nov 2005 Posts: 5,578 (2.00/day) Thanks: 239 Thanked 983 Times in 732 Posts System Specs	This is the second time this year they have had issues, earlier they quarantined and sometimes deleted system files. I moved almost all of mine away from it due to this. __________________ “it would have been perfect....its got trains and the line"tech your kids not to do what iv done"(or similar) because i had obviously done something to warrent 2 e-thugs to come 4000miles out of their way and kill me.” -Solaris17 “yeah i failed. i noticed the "coming soon" part after i posted.” -Mussels “people are just stupid.” -W1zzard Yes I am evil, yes you can have some.

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Dec 2, 2010, 04:22 PM	#23
Easy Rhino Linux Advocate Join Date: Nov 2006 Posts: 10,284 (4.27/day) Thanks: 1,219 Thanked 2,789 Times in 1,801 Posts System Specs	and people actually pay for AVG...just use MSE and be done with all of these useless and bloated third party virus protectors.

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Dec 2, 2010, 04:24 PM	#24
THRiLL KiLL Join Date: Oct 2009 Location: Seattle Posts: 613 (0.46/day) Thanks: 88 Thanked 131 Times in 115 Posts System Specs	over the years i had to many issues with avg. i would switch them to advast (free edition) __________________ Heatware For Sale / For Trade thread

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