Corsair Recalls Force 3 120 GB Solid State Drives, Offers Free Replacement

btarunr · Jun 8, 2011, 06:13 AM

Corsair issued a recall notice for its Force 3 120 GB solid state drive (model: CSSD-F120GBG3-BK). Other variants of the Force 3 series are not affected. Corsair noted a hardware issue where Force 3 120 GB SSDs shipped had much less performance than advertised. Owners of Force 3 120 GB can apply for a completely free replacement (shipping costs will be borne by Corsair), for a Force 3 120 GB drive from a normal batch. Owners can apply for a replacement at Corsair Support. Corsair will be pulling faulty batches of Force 3 120 GB off the shelves until they are restocked with fresh batches of normal drives.

Source: TechConnect Magazine

buggalugs · Jun 8, 2011, 06:33 AM

wow, how could they make this mistake after the ocz debacle?

codyjansen · Jun 8, 2011, 06:39 AM

now, how to make my wd black look like a force 3...

RejZoR · Jun 8, 2011, 07:10 AM

Well shit happens sometimes. Considering they'll be replacing them no problem and they'll even carry shipping costs i don't see anything wrong with that. Opposed to OCZ which was selling smaller manufacturing process as the regular drives. They were aware of that. Where in this case they found it out later. It's inconvenient for the user but at least they are dealing with it properly...

yogurt_21 · Jun 8, 2011, 03:58 PM

first time I've seen a recall for less than expected performance. Good for them in standing behind not only their product, but also they're advertisement.

now I want to see car manufactuers do the same, you know liek the toyota adds where they dropped a ton of stuff onto a tundra and it drove off or the dodge nitro adds where they dropped it through the earths crust, past the mantle and all the way to the core.

Mussels · Jun 8, 2011, 04:10 PM

well done by corsair, this is how to deal with a screwup.

TheOne · Jun 8, 2011, 04:28 PM

Quote:

Originally Posted by btarunr

Corsair issued a recall notice for its Force 3 120 GB solid state drive (model: CSSD-F120GBG3-BK). Other variants of the Force 3 series are not affected. Corsair noted a hardware issue where Force 3 120 GB SSDs shipped had much less performance than advertised.

It is actually due to a defect in the hardware on the drives, the drives have major issues like BSOD, dropping out of BIOS, and corrupting data, very few of them were actually stable.

I'm now trying to get a replacement, but their forum rep "Yellowbeard" has been ignoring the question I asked, like will the replacement be OEM or retail.

Quote:

Originally Posted by Yellowbeard

Over the past several days, we have analyzed issues associated with the stability of our recently released 120GB Force Series 3 SSD. Our review has identified that a significant percentage of these drive do not perform to specifications. The solution will require changes to both the SSD firmware and the hardware components of the SSD itself.

http://forum.corsair.com/v3/showthread.php?t=95688

DanishDevil · Jun 8, 2011, 04:40 PM

I've got one right here that I bought from Newegg, and Newegg was willing to do a full refund + UPS label because I hadn't opened the box. They've taken them off their site now as well.

TheOne, I have a feeling the replacement will be retail.

TheOne · Jun 8, 2011, 04:45 PM

Quote:

Originally Posted by DanishDevil

I've got one right here that I bought from Newegg, and Newegg was willing to do a full refund + UPS label because I hadn't opened the box. They've taken them off their site now as well.

TheOne, I have a feeling the replacement will be retail.

Yea me to, but I want to know for sure this time, no more headaches, basically I just want to make sure I get the 1 accessory the drive comes with, also I meant several questions, that was just the first, the other two were eventually answered by another admin after several people came in to the forums asking the same.

WarraWarra · Jun 8, 2011, 05:22 PM

A tech company that actually gives a sh*** about their products and it's performance, bloody hell this is a amazing company.

With Corsair you do not need a lemon law in CA they are capable of doing a fixup themselves without a class action law suit, bloody amazing.

Now just to get all the other 1mil company's that does tech to follow this example.

Nudge nudge wink wink crApple and T"hacked for 3 years"-Mobile please catch a wake up.

1c3d0g · Jun 8, 2011, 08:24 PM

This is why I like Corsair. They stand behind their products and won't sell less than advertised. What a great company!

extrasalty · Jun 8, 2011, 11:40 PM

Corsair are the greatest- even cover the shipping costs. I hate how greedy Intel are, but in moments like this I feel much safer with my X25-M.

DrunkenMafia · Jun 9, 2011, 12:19 AM

Quote:

Originally Posted by buggalugs

wow, how could they make this mistake after the ocz debacle?

Small in comparison to the intel SATA3 debarcle.. now that would have cost a fortune

D007 · Jun 9, 2011, 12:35 AM

This is why I shy away from new tech until matures.

Delta6326 · Jun 16, 2011, 10:32 PM

Just wanted to say that Newegg has got the new drives in stock.
You can tell by looking at the first four numbers above the product part number on the UPC sticker. Anything with 1122 or lower needs to be returned. Anything with 1123 or above is good new product.

DanishDevil · Jun 16, 2011, 10:50 PM

Thanks for the update. Unfortunately, I think Newegg reviews of the recalled drives have just about killed them for most consumers =\ I'm going to be waiting for a Force GT to see what they want to charge.

Jun 8, 2011, 06:13 AM	#1
btarunr Editor & Senior Moderator Join Date: Oct 2007 Location: Hyderabad, India Posts: 14,981 (7.31/day) Thanks: 788 Thanked 12,895 Times in 5,647 Posts System Specs	Corsair Recalls Force 3 120 GB Solid State Drives, Offers Free Replacement Corsair issued a recall notice for its Force 3 120 GB solid state drive (model: CSSD-F120GBG3-BK). Other variants of the Force 3 series are not affected. Corsair noted a hardware issue where Force 3 120 GB SSDs shipped had much less performance than advertised. Owners of Force 3 120 GB can apply for a completely free replacement (shipping costs will be borne by Corsair), for a Force 3 120 GB drive from a normal batch. Owners can apply for a replacement at Corsair Support. Corsair will be pulling faulty batches of Force 3 120 GB off the shelves until they are restocked with fresh batches of normal drives. Source: TechConnect Magazine

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Jun 8, 2011, 06:33 AM	#2
buggalugs Join Date: Jul 2008 Location: Australia Posts: 729 (0.41/day) Thanks: 25 Thanked 112 Times in 71 Posts System Specs	wow, how could they make this mistake after the ocz debacle? __________________ Asus P8Z77-V Deluxe /Intel 3770K@4.4Ghz/ TRUE Cooler /Corsair Dom 2X4GB 1866Mhz /Intel 520 240GB SSD/ / Samsung 1TB F3 HD / MSI 680 Lightning /Corsair AX850 PSU/ Aurora 570 Case /Samsung S23A950D 120Hz Monitor/AudioEngine A2 Speakers/Osmium Aivia Mechanical Keyboard/Mionix Naos 5000 mouse/Pioneer Blu-Ray 206BK

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Jun 8, 2011, 06:39 AM	#3
codyjansen Join Date: Aug 2009 Location: Oregon, USA Posts: 290 (0.21/day) Thanks: 125 Thanked 49 Times in 48 Posts System Specs	now, how to make my wd black look like a force 3... __________________

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Jun 8, 2011, 07:10 AM	#4
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	Well shit happens sometimes. Considering they'll be replacing them no problem and they'll even carry shipping costs i don't see anything wrong with that. Opposed to OCZ which was selling smaller manufacturing process as the regular drives. They were aware of that. Where in this case they found it out later. It's inconvenient for the user but at least they are dealing with it properly... __________________ RejZoR's Little Secrets @ rejzor dot tk

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Jun 8, 2011, 03:58 PM	#5
yogurt_21 Join Date: Feb 2006 Posts: 4,054 (1.53/day) Thanks: 2,243 Thanked 542 Times in 443 Posts System Specs	first time I've seen a recall for less than expected performance. Good for them in standing behind not only their product, but also they're advertisement. now I want to see car manufactuers do the same, you know liek the toyota adds where they dropped a ton of stuff onto a tundra and it drove off or the dodge nitro adds where they dropped it through the earths crust, past the mantle and all the way to the core.

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Jun 8, 2011, 04:10 PM	#6
Mussels Doctor Moderator Join Date: Oct 2004 Location: Bendigo, Australia (NOT THE USA) Posts: 34,546 (10.97/day) Thanks: 3,699 Thanked 8,686 Times in 6,387 Posts System Specs	well done by corsair, this is how to deal with a screwup. __________________ Edumacational thread about PC Audio My external HDD's.5x samsung 1TB + 2x Seagate 1.5TB = 8 TB external storage 32 Bit OS vs 64 bit OS information How to get hardware accelerated H264 playback (DXVA) Netbook Owners United!

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Jun 8, 2011, 04:40 PM	#8
DanishDevil Eligible for custom title Join Date: Oct 2005 Location: Newport Beach, CA Posts: 8,631 (3.10/day) Thanks: 1,361 Thanked 2,018 Times in 1,585 Posts System Specs	I've got one right here that I bought from Newegg, and Newegg was willing to do a full refund + UPS label because I hadn't opened the box. They've taken them off their site now as well. TheOne, I have a feeling the replacement will be retail. __________________ [B/S/T: FS/FT Cisco VPN Gigabit Routers \| WTB] [Logitech Z-5500 Digital Soundroom \| The TPU Darkroom \| The TPU Zune Social \| Tech Net Subscribers Club]

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Jun 8, 2011, 05:22 PM	#10
WarraWarra Join Date: Nov 2010 Posts: 268 (0.30/day) Thanks: 28 Thanked 14 Times in 14 Posts	A tech company that actually gives a sh*** about their products and it's performance, bloody hell this is a amazing company. With Corsair you do not need a lemon law in CA they are capable of doing a fixup themselves without a class action law suit, bloody amazing. Now just to get all the other 1mil company's that does tech to follow this example. Nudge nudge wink wink crApple and T"hacked for 3 years"-Mobile please catch a wake up.

Jun 8, 2011, 08:24 PM	#11
1c3d0g Join Date: Dec 2007 Posts: 615 (0.31/day) Thanks: 2,255 Thanked 47 Times in 38 Posts	This is why I like Corsair. They stand behind their products and won't sell less than advertised. What a great company!

Jun 8, 2011, 11:40 PM	#12
extrasalty Join Date: May 2009 Posts: 174 (0.12/day) Thanks: 13 Thanked 25 Times in 18 Posts System Specs	Corsair are the greatest- even cover the shipping costs. I hate how greedy Intel are, but in moments like this I feel much safer with my X25-M.

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Jun 9, 2011, 12:35 AM	#14
D007 Join Date: Mar 2007 Location: Pompano beach, Florida Posts: 2,462 (1.09/day) Thanks: 453 Thanked 331 Times in 264 Posts System Specs	This is why I shy away from new tech until matures. __________________ There is nothing more dangerous than sincere ignorance and conscientious stupidity. "Martin Luther King"

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Jun 16, 2011, 10:32 PM	#15
Delta6326 Join Date: May 2008 Location: Iowa, USA Posts: 3,286 (1.80/day) Thanks: 557 Thanked 597 Times in 437 Posts System Specs	Just wanted to say that Newegg has got the new drives in stock. You can tell by looking at the first four numbers above the product part number on the UPC sticker. Anything with 1122 or lower needs to be returned. Anything with 1123 or above is good new product. __________________ Diablo III- Delta6326#1894 TechPowerUp WCG Forum Skyrim Skill Perks By Delta6326

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Jun 16, 2011, 10:50 PM	#16
DanishDevil Eligible for custom title Join Date: Oct 2005 Location: Newport Beach, CA Posts: 8,631 (3.10/day) Thanks: 1,361 Thanked 2,018 Times in 1,585 Posts System Specs	Thanks for the update. Unfortunately, I think Newegg reviews of the recalled drives have just about killed them for most consumers =\ I'm going to be waiting for a Force GT to see what they want to charge. __________________ [B/S/T: FS/FT Cisco VPN Gigabit Routers \| WTB] [Logitech Z-5500 Digital Soundroom \| The TPU Darkroom \| The TPU Zune Social \| Tech Net Subscribers Club]

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