Verbatim 2TB works on one pc but not on another?

Black Panther · Oct 6, 2011, 07:30 PM

I need a bit of help on this.

So my dad bought this external HDD for use mainly on his laptop which is an MSI GT640.

It doesn't work on his laptop. He gets the message at bottom right "installing device driver software" and then a failure. He tried 99 times

and testing out all different usb sockets.

On the other hand we tried this external HDD on one of the desktop pc's at our work and it worked perfectly.

What gives here?

Here are the specs of the laptop (where drive doesn't work):

Intel I7-720QM,
4GB DDR3,
640GB HDD
NVIDIA GTS 250M 1GB GDDR3
Win7 Home Premium x86

And here are the specs of the desktop (where drive works fine):
E7500 core 2 duo
2GB DDR2
320GB HDD
some onboard graphics..
Win7 Professional x86

Black Panther · Oct 8, 2011, 05:17 PM

Bump?

95Viper · Oct 8, 2011, 05:58 PM

The obvious question...

If it has a power brick, is he using it? It may be possible the laptop is not giving the required power to run the drive on the ports alone.

Black Panther · Oct 8, 2011, 06:19 PM

Quote:

Originally Posted by 95Viper

The obvious question...

If it has a power brick, is he using it? It may be possible the laptop is not giving the required power to run the drive on the ports alone.

Yes, it's got a power brick to the wall socket, and then connected to laptop or pc via USB.
The drive wouldn't power up without the power brick.

95Viper · Oct 8, 2011, 07:57 PM

Well, then, tell him to try:

1. Hooking it up to the desktop and dis-able the (ECO)green functions and, then, try it on the laptop.

2. Look in the laptops bios for any USB settings for legacy devices, (en/dis)-able USB ports, etc. < might be a bios settings, just guessing, 'cause I don't know what his bios is capable of.

3. Connect it to the desktop and run a chkdsk on the drive.

4. Hook the drive to the desktop and try a full format on it... if it fails, RMA the drive. And, get him to look and make sure the drive is showing the proper capacity.

5. May want to hook it up to laptop, be online, find the device in the device manager, click on the properties, click on the update driver and let windows search.

6. He may want to go to the laptop or manufacturer's website and download/install the latest chipset drivers, bios updates or firmware.

These are all shots in the dark and not in any order.

Do other USB devices work properly on the laptop?

DanishDevil · Oct 8, 2011, 08:06 PM

Did he check device manager and manually uninstall any weird driver that got installed improperly for it? Can he update his USB 3.0 drivers (depending on whatever chipset the laptop uses)? I would assume you've already been through these with him, though.

sneekypeet · Oct 8, 2011, 08:57 PM

could it be the amount of power going through the USB port itself?

Black Panther · Oct 13, 2011, 08:51 AM

Today he took both drive and laptop to the retailer of the drive.

The tech tried a lot of drives, even pendrives. They won't work on his laptop.

His 'diagnosis' was that the laptop's got some kind of software installed on it recently which is preventing it from accepting new hardware.

I never heard of this and the laptop's virus and malware free (scanned with malwarebytes and with MSE).

He said we need to format the laptop. What do you think?

Derek12 · Oct 13, 2011, 08:54 AM

What does device manager say when you plug them?

Does a USB mouse, keyboard or webcam works or only affects storage devices? I wouldn't take that "drastic" step of formating it, I think that some things can be done before

Oct 6, 2011, 07:30 PM	#1
Black Panther Senior Moderator™ Join Date: May 2007 Posts: 7,062 (3.23/day) Thanks: 2,170 Thanked 1,838 Times in 1,104 Posts System Specs	Verbatim 2TB works on one pc but not on another? I need a bit of help on this. So my dad bought this external HDD for use mainly on his laptop which is an MSI GT640. It doesn't work on his laptop. He gets the message at bottom right "installing device driver software" and then a failure. He tried 99 times and testing out all different usb sockets. On the other hand we tried this external HDD on one of the desktop pc's at our work and it worked perfectly. What gives here? Here are the specs of the laptop (where drive doesn't work): Intel I7-720QM, 4GB DDR3, 640GB HDD NVIDIA GTS 250M 1GB GDDR3 Win7 Home Premium x86 And here are the specs of the desktop (where drive works fine): E7500 core 2 duo 2GB DDR2 320GB HDD some onboard graphics.. Win7 Professional x86 __________________ *My Great White Bengal build* Join the techPowerUp! Official Group on Facebook.

System Name:	BlackPanther -- Great White Bengal
Processor:	E8400 @ 4Ghz 1.28V -- i7 930 @ 4Ghz
Motherboard:	Asus P5B -- Gigabyte GA-X58A-UD3R
Cooling:	Zalman CNPS9500 LED -- Scythe Yasya
Memory:	2x2048 DDR2 Apacer 890Mhz -- 3 x 2048 DDR3 Mushkin black line
Video Card:	Sapphire OC 5970 --Zotac 670 4GB
Hard Disk:	Intel 160GB SSD, eSata Seagate 250GB -- 240GB SSD Sandisk Extreme
Optical Drive:	LG DVD-RAM -- Sony BWU-500S-WW
CRT/LCD Model:	22" 1680x1050 LG Flatron -- 27" 2560x1440 Dell U2711
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Sound Card:	X-Fi Xtreme Music 5.1 -- Onboard sound & Z5500 Speakers
PSU:	Corsair HX850W Modular -- NZXT HALE90 850W PSU
Software:	Windows 7 x64 on both systems

Oct 8, 2011, 05:17 PM	#2
Black Panther Senior Moderator™ Join Date: May 2007 Posts: 7,062 (3.23/day) Thanks: 2,170 Thanked 1,838 Times in 1,104 Posts System Specs	Bump? __________________ *My Great White Bengal build* Join the techPowerUp! Official Group on Facebook.

System Name:	BlackPanther -- Great White Bengal
Processor:	E8400 @ 4Ghz 1.28V -- i7 930 @ 4Ghz
Motherboard:	Asus P5B -- Gigabyte GA-X58A-UD3R
Cooling:	Zalman CNPS9500 LED -- Scythe Yasya
Memory:	2x2048 DDR2 Apacer 890Mhz -- 3 x 2048 DDR3 Mushkin black line
Video Card:	Sapphire OC 5970 --Zotac 670 4GB
Hard Disk:	Intel 160GB SSD, eSata Seagate 250GB -- 240GB SSD Sandisk Extreme
Optical Drive:	LG DVD-RAM -- Sony BWU-500S-WW
CRT/LCD Model:	22" 1680x1050 LG Flatron -- 27" 2560x1440 Dell U2711
Case:	Aeroengine Jr -- NZXT Switch 810 White
Sound Card:	X-Fi Xtreme Music 5.1 -- Onboard sound & Z5500 Speakers
PSU:	Corsair HX850W Modular -- NZXT HALE90 850W PSU
Software:	Windows 7 x64 on both systems

Oct 8, 2011, 05:58 PM	#3
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,841 (2.28/day) Thanks: 2,034 Thanked 1,417 Times in 1,116 Posts System Specs	The obvious question... If it has a power brick, is he using it? It may be possible the laptop is not giving the required power to run the drive on the ports alone. __________________ Heatware: 95viper TECHPOWERUP GEAR!

System Name:	Ha/AhHa
Processor:	QX9650 SLAWN C1/i7-980x
Motherboard:	GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(Fh1 bios)
Cooling:	CNPS9900 LED/H60
Memory:	8 Gig of G.Skill F2-8800CL5D/24 Gig Corsair Vengence
Video Card:	Galaxy GTS 465/Gigabyte HD6950 unlocked w\ 1536 shaders
Hard Disk:	150 VRaptor,160 WD, 500 WD,2X 74 Gig VR(RAID0)/SanDisk Extreme 120, 2 WD VR(Raid 0),Seagate 1 TB
Optical Drive:	Asus/HP dvd1270 and Samsung
CRT/LCD Model:	ViewSonic VX2250wm-LED/Asus 266H
Case:	CM-690/CM-690 II adv
Sound Card:	On board (Realtek)/On board (Realtek)
PSU:	PC P&C 750/PC P&C Silencer 950
Software:	Windows 7 Build 7601 SP1 - 64 bit/Same

Oct 8, 2011, 07:57 PM	#5
95Viper Join Date: Oct 2008 Location: στο άλφα έως ωμέγα Posts: 3,841 (2.28/day) Thanks: 2,034 Thanked 1,417 Times in 1,116 Posts System Specs	Well, then, tell him to try: 1. Hooking it up to the desktop and dis-able the (ECO)green functions and, then, try it on the laptop. 2. Look in the laptops bios for any USB settings for legacy devices, (en/dis)-able USB ports, etc. < might be a bios settings, just guessing, 'cause I don't know what his bios is capable of. 3. Connect it to the desktop and run a chkdsk on the drive. 4. Hook the drive to the desktop and try a full format on it... if it fails, RMA the drive. And, get him to look and make sure the drive is showing the proper capacity. 5. May want to hook it up to laptop, be online, find the device in the device manager, click on the properties, click on the update driver and let windows search. 6. He may want to go to the laptop or manufacturer's website and download/install the latest chipset drivers, bios updates or firmware. These are all shots in the dark and not in any order. Do other USB devices work properly on the laptop? __________________ Heatware: 95viper TECHPOWERUP GEAR! Last edited by 95Viper; Oct 8, 2011 at 08:09 PM.

Oct 8, 2011, 08:06 PM	#6
DanishDevil Eligible for custom title Join Date: Oct 2005 Location: Newport Beach, CA Posts: 8,631 (3.10/day) Thanks: 1,362 Thanked 2,018 Times in 1,585 Posts System Specs	Did he check device manager and manually uninstall any weird driver that got installed improperly for it? Can he update his USB 3.0 drivers (depending on whatever chipset the laptop uses)? I would assume you've already been through these with him, though. __________________ [B/S/T: FS/FT Cisco VPN Gigabit Routers \| WTB] [Logitech Z-5500 Digital Soundroom \| The TPU Darkroom \| The TPU Zune Social \| Tech Net Subscribers Club]

System Name:	Big Devil
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Cooling:	XSPC Rasa \| Black Ice GT Stealth 240 \| XSPC X2O 750 \| 2x ACF12PWM \| PrimoChill White 7/16"
Memory:	2x4GB Corsair Vengeance LP Arctic White 1600MHz CL9
Video Card:	EVGA GTX 680 w/ Hi-Flow Bracket
Hard Disk:	Intel 520 Series 180GB + WD 1TB Blue
Optical Drive:	Samsung DVD Burner
CRT/LCD Model:	HP ZR30W 30" 2650x1600 IPS
Case:	Corsair 600T SE
Sound Card:	Xonar Essence STX \| Logitech Z-580 \| Sennheisser PC350 "Hero" Modded \| Sennheisser HD 280 Pro
PSU:	ABS SL 1050W (Enermax Revolution Rebadge)
Software:	Windows 7 Ultimate x64
Benchmarks:	Ducky Year of the Tiger w/ Cherry MX Browns \| Razer Deathadder Black Edition \| Razer Destructor

Oct 8, 2011, 08:57 PM	#7
sneekypeet Unpaid Babysitter Join Date: Apr 2006 Posts: 19,022 (7.32/day) Thanks: 3,039 Thanked 5,488 Times in 3,951 Posts System Specs	could it be the amount of power going through the USB port itself? __________________ Hers: ASUS Maximus V Gene / i7 3770K / Swiftech H220 / 4X8GB Corsair Dominators / ASUS GTX660 / Corsair AX-760 / Windows 7 64bit / Fractal Design ARC Midi R2 Test: Gigabyte Z68X-UD4-B3 / i7 2600K / A lot Of Coolers / Ripjaws Currently / HIS HD7950 IceQ Turbo / Silverstone SST-ST85F-G / Windows 7 64bit / InWin D-Frame Limited Edition

System Name:	His
Processor:	Intel i7 3770K Cooled with Swiftech Apogee Drive II
Motherboard:	Asus Maximus V Extreme
Cooling:	Swiftech MCR-320 Cooled With Corsair SP120 Fans
Memory:	4X4GB Corsair Dominator Platinum 2666 C11
Video Card:	Asus GTX680 Direct Cu II TOP
Hard Disk:	Corsair Force GT 180GB / Samsung Spinpoint F1 1TB
Optical Drive:	- - - - - - -
CRT/LCD Model:	Samsung 40" 120hz LCD
Case:	SilverStone Temjin TJ11
Sound Card:	Realtek on board > Sony receiver > Cerwin Vega's
PSU:	Corsair AX1200
Software:	Windows 7 Ultimate 64

Oct 13, 2011, 08:51 AM	#8
Black Panther Senior Moderator™ Join Date: May 2007 Posts: 7,062 (3.23/day) Thanks: 2,170 Thanked 1,838 Times in 1,104 Posts System Specs	Today he took both drive and laptop to the retailer of the drive. The tech tried a lot of drives, even pendrives. They won't work on his laptop. His 'diagnosis' was that the laptop's got some kind of software installed on it recently which is preventing it from accepting new hardware. I never heard of this and the laptop's virus and malware free (scanned with malwarebytes and with MSE). He said we need to format the laptop. What do you think? __________________ *My Great White Bengal build* Join the techPowerUp! Official Group on Facebook.

Oct 13, 2011, 08:54 AM	#9
Derek12 Join Date: Jan 2010 Posts: 925 (0.75/day) Thanks: 480 Thanked 142 Times in 134 Posts System Specs	What does device manager say when you plug them? Does a USB mouse, keyboard or webcam works or only affects storage devices? I wouldn't take that "drastic" step of formating it, I think that some things can be done before Last edited by Derek12; Oct 13, 2011 at 09:00 AM.

System Name:	Custom Built \| Netbook Samsung N145P
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Video Card:	POV Nvidia Geforce GT520 \| Intel GMA 3150
Hard Disk:	Toshiba MK3265GSX 320GB \| WD Scorpio Blue WD2500BEVT
Optical Drive:	None
CRT/LCD Model:	-
Case:	A old one
Sound Card:	VIA
PSU:	Generic 500W
Software:	Windows 7 64-bit, Windows 8 DP \| Windows 7 64-bit/Xubuntu 12.10 64-bit

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