Valve Asks Users to Keep An Eye On Their Credit Card Usage

btarunr · Feb 10, 2012, 07:13 PM

In November 2011, Valve admitted that its Steam forums were hacked, and some user data including encrypted credit card information and hashed passwords were stolen, and that pending investigation, it asked users to change their Steam passwords. Valve noted that at that time, it had not seen any evidence of encrypted data being hacked. Today, Valve issued an update to all its Steam members via e-mail, where it notified them that investigation is still in progress, that Valve is taking help of external agencies to investigate, and that it still sees no evidence of encrypted credit card data being tampered with. As a note of caution, though, it asked users to keep an eye on their credit card activity and statements.

The transcript of Valve's email to Steam users follows.

Quote:

Dear Steam Users and Steam Forum Users

We continue our investigation of last year's intrusion with the help of outside security experts. In my last note about this, I described how intruders had accessed our Steam database but we found no evidence that the intruders took information from that database. That is still the case.

Recently we learned that it is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008. This backup file contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords.

We do not have any evidence that the encrypted credit card numbers or billing addresses have been compromised. However as I said in November it's a good idea to watch your credit card activity and statements. And of course keeping Steam Guard on is a good idea as well.

We are still investigating and working with law enforcement authorities. Some state laws require a more formal notice of this incident so some of you will get that notice, but we wanted to update everyone with this new information now.

Gabe

mtosev · Feb 10, 2012, 07:33 PM

I haven't changed my Steam account password. should I worry? i'm not registered on the steam forum

Crap Daddy · Feb 10, 2012, 07:35 PM

Haven't changed my password then and my credit card is in fact a debit card and my bank account is empty most of the time.

WhiteLotus · Feb 10, 2012, 07:43 PM

Quote:

Originally Posted by Crap Daddy

Haven't changed my password then and my credit card is in fact a debit card and my bank account is empty most of the time.

These days the banks will let that money go out, and then charge you a fortunate for allowing your account to get like that. Best to keep an eye out.

Kantastic · Feb 10, 2012, 07:53 PM

Quote:

Originally Posted by WhiteLotus

These days the banks will let that money go out, and then charge you a fortunate for allowing your account to get like that. Best to keep an eye out.

I made sure that my card cannot be overdrawn.

CJCerny · Feb 10, 2012, 08:02 PM

That credit card data is encrypted to hell and back--very little chance they will be able to unencrypt it and reassemble it. It is possible but, at best, they'll get just a handle of cards--definitely not all the users.

mrw1986 · Feb 10, 2012, 08:07 PM

Quote:

Originally Posted by Kantastic

I made sure that my card cannot be overdrawn.

Here's something most people don't know about that feature...

The only kind of purchase that won't overdraw your account is if it's swiped physically. Making purchases online and EFT's will still overdraw your account. How do I know? I accidentally overdrew my account with an online purchase even though I used my debit card. They refunded me the charge because of a misunderstanding, but the new regulation clearly states it only prevents overdraws from an actual swipe of the card.

Edit: Also, as far as I know this is a standard regulation set down by the government. It's part of the opt-in/opt-out overdraw legislature.

stinger608 · Feb 10, 2012, 08:30 PM

And that is why I only use my PayPal account for Steam, Amazon, NewEgg, etc...

PayPal is a PITA and many will flame the hell out someone using their services, however none of your credit card/debit card information is forwarded to online retailers.

DRDNA · Feb 10, 2012, 08:37 PM

Hmmm...I wonder why I never received the email warning from steam? I just double triple checked too.

nickbaldwin86 · Feb 10, 2012, 09:02 PM

reason why I never put a debit/credit card on file at Steam... Paypal FTW!

Disruptor4 · Feb 10, 2012, 09:16 PM

The details from my billing address are default to a non existent address and billing details are not in there AFAIK.

RejZoR · Feb 10, 2012, 10:24 PM

Interesting, i never got any e-mail notification from Valve regarding this matter. I only found out about all this on various forums.

theJesus · Feb 10, 2012, 10:30 PM

Quote:

Originally Posted by stinger608

And that is why I only use my PayPal account for Steam, Amazon, NewEgg, etc...

PayPal is a PITA and many will flame the hell out someone using their services, however none of your credit card/debit card information is forwarded to online retailers.

Amazon doesn't accept PayPal . . .

Mussels · Feb 10, 2012, 11:18 PM

Quote:

Originally Posted by DRDNA

Hmmm...I wonder why I never received the email warning from steam? I just double triple checked too.

i didnt get it either. maybe they only sent it to the region who's files got hacked?

RejZoR · Feb 10, 2012, 11:19 PM

Are you sure? I've ordered some stuff from Amazon UK and i think my sister paid with PayPal. Or do they store credit card info like Steam does?

theJesus · Feb 11, 2012, 12:24 AM

Quote:

Originally Posted by Mussels

i didnt get it either. maybe they only sent it to the region who's files got hacked?

I think it's just for people registered on the forums.

Quote:

Originally Posted by RejZoR

Are you sure? I've ordered some stuff from Amazon UK and i think my sister paid with PayPal. Or do they store credit card info like Steam does?

They store CC info.

cadaveca · Feb 11, 2012, 12:28 AM

Quote:

Originally Posted by theJesus

I think it's just for people registered on the forums.

Nope, forum member, no email here.

I don't use CC or paypal for STEAM, so I don't care, nothing to be lost. But checking billing statements is always a good idea.

I get charged by the utility company for bloody rainfall, in land drainage charges, for example. Talking to my neighbours, very few even knew that was a charge.

Bjorn_Of_Iceland · Feb 11, 2012, 12:29 AM

Quote:

Originally Posted by nickbaldwin86

reason why I never put a debit/credit card on file at Steam... Paypal FTW!

But then you placed your debit/credit card detail on paypal so.. your back to square one.

BlackOmega · Feb 11, 2012, 12:43 AM

Quote:

Originally Posted by mrw1986

Here's something most people don't know about that feature...

The only kind of purchase that won't overdraw your account is if it's swiped physically. Making purchases online and EFT's will still overdraw your account. How do I know? I accidentally overdrew my account with an online purchase even though I used my debit card. They refunded me the charge because of a misunderstanding, but the new regulation clearly states it only prevents overdraws from an actual swipe of the card.

Edit: Also, as far as I know this is a standard regulation set down by the government. It's part of the opt-in/opt-out overdraw legislature.

That depends on the bank. I have my account set up the same as you, however, my bank will not allow it to get overdrawn regardless of whether iys physically swiped oe used online. Only caveat, any auto payments will still go through. Auto payments such as a recurring bill that comes out that you specifically setup through the bank. Steam and paypal do not apply to the autopay definition..

AsRock · Feb 11, 2012, 01:15 AM

Quote:

Originally Posted by cadaveca

Nope, forum member, no email here.

I don't use CC or paypal for STEAM, so I don't care, nothing to be lost. But checking billing statements is always a good idea.

I get charged by the utility company for bloody rainfall, in land drainage charges, for example. Talking to my neighbours, very few even knew that was a charge.

LMAO, we live in a house which has be devided into 2 places and there is one drainage system but both get charged.

Now you going have people putting plastic sheets over there houses and yard when it rains loool.

O yeah no email here either. Which if true they only sent them to who might of been had id stolen would mean there not telling the whole truth.

Mussels · Feb 11, 2012, 01:57 AM

Quote:

Originally Posted by AsRock

O yeah no email here either. Which if true they only sent them to who might of been had id stolen would mean there not telling the whole truth.

no it doesnt. it means they're emailing the small percentage who were at risk.

american server but australian customer - why send me an email?

RejZoR · Feb 11, 2012, 05:58 AM

Well, crooks don't really care if you're american, australian, slovenian or an alien. If you have a credit card that they can charge, they will.

RejZoR · Feb 11, 2012, 10:54 AM

It turned out the message is not delivered through e-mail but through Steam when you login. Got it like an hour ago.

ypsylon · Feb 11, 2012, 12:36 PM

Who the hell in the right frame of mind using $team anyway? Bloody trojan and spyware in disguise.

RejZoR · Feb 11, 2012, 04:54 PM

I'm not sure where you're pulling this nonsense from, but Steam is nothing like trojan or spyware.

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Feb 10, 2012, 07:33 PM	#2
mtosev Join Date: Mar 2005 Location: Maribor, Slovenia Posts: 1,145 (0.38/day) Thanks: 72 Thanked 147 Times in 107 Posts System Specs	I haven't changed my Steam account password. should I worry? i'm not registered on the steam forum __________________ My notebook: Dell Inspiron 1520 (6464) Intel Core 2 Duo (Merom) T7500, 2gb Hyundai 667MHz DDR2 CL5, 8600M GT 256Mb DDR2, 160Gb Seagate NCQ SATA, TSST DVD-RAM/+/-RW, PM/GM965 chipset [img disabled]http://img167.imageshack.us/img167/534/326cd7.gif[/IMG] CNN - "The Most Trusted Name in News"

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Feb 10, 2012, 07:35 PM	#3
Crap Daddy Join Date: Oct 2010 Posts: 2,284 (2.44/day) Thanks: 943 Thanked 963 Times in 671 Posts System Specs	Haven't changed my password then and my credit card is in fact a debit card and my bank account is empty most of the time.

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Feb 10, 2012, 08:02 PM	#6
CJCerny Join Date: Nov 2008 Location: Akron, OH Posts: 756 (0.46/day) Thanks: 2 Thanked 213 Times in 178 Posts	That credit card data is encrypted to hell and back--very little chance they will be able to unencrypt it and reassemble it. It is possible but, at best, they'll get just a handle of cards--definitely not all the users.

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Feb 10, 2012, 08:30 PM	#8
stinger608 Eligible for custom title Join Date: Nov 2008 Location: Wyoming Posts: 5,476 (3.31/day) Thanks: 7,844 Thanked 2,526 Times in 1,774 Posts System Specs	And that is why I only use my PayPal account for Steam, Amazon, NewEgg, etc... PayPal is a PITA and many will flame the hell out someone using their services, however none of your credit card/debit card information is forwarded to online retailers. __________________ #3 Forever A Fan! Just Because I Don't Care Doesn't Mean I Don't Understand My HeatWare Check our team Status on Free-DC

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Feb 10, 2012, 08:37 PM	#9
DRDNA Join Date: Feb 2006 Location: New York Posts: 4,122 (1.56/day) Thanks: 612 Thanked 494 Times in 424 Posts System Specs	Hmmm...I wonder why I never received the email warning from steam? I just double triple checked too. __________________ Asus P6T Deluxe Intel X58/ i7-920CO@4.2GHZ 24/7 <> CORSAIR DOMINATOR 6GB (3 x 2GB) DDR3 1600.<> ThermalTake ToughPower 1200 WATT PSU 2X ATI Radeon HD 4870 X2 2GB DDR5 <> Asetek Liquid CPU Cooling System 320GBx4 Perpendicular RAID-0/BLU-RAY/HD-DVD Reader / DVD±R/±RW Writer LG 50" 50PK550 1080p 600Hz Plasma/WestingHouse 37 inch @1920X1080/Windows 7 Pro/64

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Feb 10, 2012, 09:02 PM	#10
nickbaldwin86 Join Date: Oct 2011 Posts: 191 (0.33/day) Thanks: 5 Thanked 20 Times in 15 Posts System Specs	reason why I never put a debit/credit card on file at Steam... Paypal FTW!

Feb 10, 2012, 09:16 PM	#11
Disruptor4 Join Date: Jun 2008 Location: Melbourne, Australia Posts: 190 (0.10/day) Thanks: 8 Thanked 20 Times in 16 Posts System Specs	The details from my billing address are default to a non existent address and billing details are not in there AFAIK.

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Feb 10, 2012, 10:24 PM	#12
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	Interesting, i never got any e-mail notification from Valve regarding this matter. I only found out about all this on various forums. __________________ RejZoR's Little Secrets @ rejzor dot tk

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Feb 10, 2012, 11:19 PM	#15
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	Are you sure? I've ordered some stuff from Amazon UK and i think my sister paid with PayPal. Or do they store credit card info like Steam does? __________________ RejZoR's Little Secrets @ rejzor dot tk

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Feb 11, 2012, 05:58 AM	#22
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	Well, crooks don't really care if you're american, australian, slovenian or an alien. If you have a credit card that they can charge, they will. __________________ RejZoR's Little Secrets @ rejzor dot tk

Feb 11, 2012, 10:54 AM	#23
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	It turned out the message is not delivered through e-mail but through Steam when you login. Got it like an hour ago. __________________ RejZoR's Little Secrets @ rejzor dot tk

Feb 11, 2012, 12:36 PM	#24
ypsylon Join Date: Dec 2011 Posts: 27 (0.05/day) Thanks: 0 Thanked 3 Times in 2 Posts	Who the hell in the right frame of mind using $team anyway? Bloody trojan and spyware in disguise.

Feb 11, 2012, 04:54 PM	#25
RejZoR Join Date: Oct 2004 Location: Europe/Slovenia Posts: 3,963 (1.26/day) Thanks: 39 Thanked 752 Times in 540 Posts System Specs	I'm not sure where you're pulling this nonsense from, but Steam is nothing like trojan or spyware. __________________ RejZoR's Little Secrets @ rejzor dot tk

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