Zotac Zbox Nano not booting

rampage · May 8, 2012, 12:35 PM

Hi everyone i hope you can help.

I have just bought a new Zotac Nano mini pc and have had it running for a few hours and now the system will not boot, even to the bios.

i have had the system running with windows with everything fine and dandy, in the bios i enabled a setting to wake the system on power restore and after that that system will not boot. it sits there with the fan spinning at 100% and not displaying any video (the mini pc only has one HDMI as an output)

(i forget the actual name of setting, but if the power went out it enabled the system to reboot and start up again)

I did manage to get the system to boot but this involved the lovely (warranty void sticker) to unplug the cmos battery. this would work but when the system was powered down 1>2 more times it would freeze at the bios boot and need to be unplugged again.

This is where my main issues now comes, i can not get the system to boot even with the bios battery and system unplugged for 20 min, i have tested it with no HDD and different RAM even with no HDD and RAM and its the exact same issue.

any ideas would be very helpful

Thanks.

lyndonguitar · May 8, 2012, 01:13 PM

wow i just saw one of these earlier. what a coincedence.

did you try resetting cmos and bios settings

Red_Machine · May 8, 2012, 01:16 PM

You might have to press and hold the power button with it unplugged and the battery removed, as the capacitors can sometimes hold a charge that will keep the CMOS settings saved even with the battery removed.

rampage · May 8, 2012, 01:45 PM

i have, well i thought i have completely drained it, im leaving it over night (just because its bed time) then seeing it it boots again tomorrow.

The problem is i cant seam to reset the bios, with the cmos battery unplugged and using the power button trick, or even waiting 20min.

side note... (i have checked the power brick and it is putting out the correct 19v )

Batou1986 · May 8, 2012, 02:12 PM

which version of the Nano ?

rampage · May 8, 2012, 02:18 PM

nano AD10 (had to put my own Hdd and ram in) AMD E-350 apu

CaptainFailcon · May 8, 2012, 05:12 PM

try and look for a bios update

and next time don't buy zotac

Batou1986 · May 8, 2012, 05:33 PM

Quote:

Originally Posted by CaptainFailcon

next time don't buy zotac

Why

I have 1 personal Nano AD10 and a few VD01's running POS software for some clients for almost a year now without a single issue.

I have the same model and have never experienced this issue, tho I just put mine to sleep most of the time since it uses < 2w and comes outa sleep in like 10 seconds.
I would make sure the bios is updated to the latest version, I updated mine as soon as i got it up and running.

CaptainFailcon · May 8, 2012, 06:11 PM

Quote:

Originally Posted by Batou1986

Why

I have 1 personal Nano AD10 and a few VD01's running POS software for some clients for almost a year now without a single issue.

I have the same model and have never experienced this issue, tho I just put mine to sleep most of the time since it uses < 2w and comes outa sleep in like 10 seconds.
I would make sure the bios is updated to the latest version, I updated mine as soon as i got it up and running.

I bought 2 for my one for my mom and one for my step dad ... both had 'issues' with quirky bios's (failure to accept a usb keyboard,endless reboot cycles,black screen's)
tl;dr I sent them back and I wont ever buy zotac again

rampage · May 8, 2012, 11:46 PM

i might have to work out a RMA , but this is a ebay buy so i will see what happens.

i am trying for a bios update, but it needs to boot first, not sit there just spinning its fan

**update. Australia Zotac don't want to know about it, so i have contacted the eBay seller (so much for being Australian sender) Zotac UK and the email address on the warranty sticker. its just a waiting game now.

rampage · May 11, 2012, 12:27 AM

apologies for the double post.

UPDATE

by fluke the nano booted two days ago and has been running fine sense with a fer reboots.

today after waking up i find it sitting there with the power idle LED showing (red led) and the cpu fan revving its nuts off at 100%.

re seated ram, tried a different ram stick, reset bios via the reset button and still o luck

any i dears to to type of problem bios? power ?

CaptainFailcon · May 11, 2012, 01:25 AM

Quote:

Originally Posted by rampage

apologies for the double post.

UPDATE

by fluke the nano booted two days ago and has been running fine sense with a fer reboots.

today after waking up i find it sitting there with the power idle LED showing (red led) and the cpu fan revving its nuts off at 100%.

re seated ram, tried a different ram stick, reset bios via the reset button and still o luck

any i dears to to type of problem bios? power ?

overheating ?

May 8, 2012, 12:35 PM	#1
rampage Join Date: May 2007 Location: Port Fairy, Victoria, Australia Posts: 801 (0.37/day) Thanks: 90 Thanked 72 Times in 67 Posts System Specs	Zotac Zbox Nano not booting Hi everyone i hope you can help. I have just bought a new Zotac Nano mini pc and have had it running for a few hours and now the system will not boot, even to the bios. i have had the system running with windows with everything fine and dandy, in the bios i enabled a setting to wake the system on power restore and after that that system will not boot. it sits there with the fan spinning at 100% and not displaying any video (the mini pc only has one HDMI as an output) (i forget the actual name of setting, but if the power went out it enabled the system to reboot and start up again) I did manage to get the system to boot but this involved the lovely (warranty void sticker) to unplug the cmos battery. this would work but when the system was powered down 1>2 more times it would freeze at the bios boot and need to be unplugged again. This is where my main issues now comes, i can not get the system to boot even with the bios battery and system unplugged for 20 min, i have tested it with no HDD and different RAM even with no HDD and RAM and its the exact same issue. any ideas would be very helpful Thanks. __________________ Torrent - Zotac Nano 320gb Hdd, 4 Gb, 42' plasma"

System Name:	Rampage
Processor:	i7 3770K 4.4Ghz 1.2v/ 65c load/ 57watt System Idle
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Video Card:	gigabyte 7970 ghz edition @1150mhz / 6000mhz
Hard Disk:	samsung 500 GB + 128GM crucial M4 ssd
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May 8, 2012, 01:13 PM	#2
lyndonguitar I play games Join Date: Apr 2010 Location: Philippines Posts: 1,254 (1.10/day) Thanks: 264 Thanked 262 Times in 182 Posts System Specs	wow i just saw one of these earlier. what a coincedence. did you try resetting cmos and bios settings __________________ Steam - lyndonguitar Origin - lyndonguitar Battlefield 3 Profile Battle.net - lyndonguitar#1663 Diablo III Profile Guild Wars 2 - lyndonguitar.6947

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May 8, 2012, 01:16 PM	#3
Red_Machine Join Date: Oct 2010 Location: Marlow, ENGLAND Posts: 1,454 (1.51/day) Thanks: 149 Thanked 279 Times in 226 Posts System Specs	You might have to press and hold the power button with it unplugged and the battery removed, as the capacitors can sometimes hold a charge that will keep the CMOS settings saved even with the battery removed. __________________ Alienware M11x R1 Netbook: 1.3GHz Core2 Duo U7300 (OC'd to 1.7GHz) \| 8GB Corsair DDR3 1333MHz \| nVIDIA GeForce GT 335M 1GB/Intel GMA 4500MHD Hyrbid Graphics System \| Western Digital Scorpio Black 500GB \| Microsoft Windows 7 Home Premium 64-bit Microsoft Certified Desktop Support Technician \| CompTIA A+ Certified Heatware

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May 8, 2012, 01:45 PM	#4
rampage Join Date: May 2007 Location: Port Fairy, Victoria, Australia Posts: 801 (0.37/day) Thanks: 90 Thanked 72 Times in 67 Posts System Specs	i have, well i thought i have completely drained it, im leaving it over night (just because its bed time) then seeing it it boots again tomorrow. The problem is i cant seam to reset the bios, with the cmos battery unplugged and using the power button trick, or even waiting 20min. side note... (i have checked the power brick and it is putting out the correct 19v ) __________________ Torrent - Zotac Nano 320gb Hdd, 4 Gb, 42' plasma"

May 8, 2012, 02:12 PM	#5
Batou1986 Join Date: Oct 2005 Location: Baltimore MD Posts: 1,936 (0.69/day) Thanks: 123 Thanked 282 Times in 236 Posts System Specs	which version of the Nano ?

Processor:	FX-4100 4.2Ghz
Motherboard:	Gigabyte 970A-UD3
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Memory:	2x4Gb Corsair 1600 9-9-9-24
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May 8, 2012, 02:18 PM	#6
rampage Join Date: May 2007 Location: Port Fairy, Victoria, Australia Posts: 801 (0.37/day) Thanks: 90 Thanked 72 Times in 67 Posts System Specs	nano AD10 (had to put my own Hdd and ram in) AMD E-350 apu __________________ Torrent - Zotac Nano 320gb Hdd, 4 Gb, 42' plasma"

May 8, 2012, 05:12 PM	#7
CaptainFailcon Banned Join Date: Apr 2012 Posts: 193 (0.50/day) Thanks: 12 Thanked 41 Times in 38 Posts	try and look for a bios update and next time don't buy zotac

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Hard Disk:	x1 SSD
Optical Drive:	n/a
CRT/LCD Model:	22inch
Case:	NZXT gamma
Sound Card:	onboard
PSU:	Antec 650c
Software:	Windows 7 X64

May 8, 2012, 11:46 PM	#10
rampage Join Date: May 2007 Location: Port Fairy, Victoria, Australia Posts: 801 (0.37/day) Thanks: 90 Thanked 72 Times in 67 Posts System Specs	i might have to work out a RMA , but this is a ebay buy so i will see what happens. i am trying for a bios update, but it needs to boot first, not sit there just spinning its fan *update. Australia Zotac don't want to know about it, so i have contacted the eBay seller (so much for being Australian sender) Zotac UK and the email address on the warranty sticker. its just a waiting game now. __________________ Torrent - Zotac Nano 320gb Hdd, 4 Gb, 42' plasma" Last edited by rampage; May 9, 2012 at 02:24 AM.*

May 11, 2012, 12:27 AM	#11
rampage Join Date: May 2007 Location: Port Fairy, Victoria, Australia Posts: 801 (0.37/day) Thanks: 90 Thanked 72 Times in 67 Posts System Specs	apologies for the double post. UPDATE by fluke the nano booted two days ago and has been running fine sense with a fer reboots. today after waking up i find it sitting there with the power idle LED showing (red led) and the cpu fan revving its nuts off at 100%. re seated ram, tried a different ram stick, reset bios via the reset button and still o luck any i dears to to type of problem bios? power ? __________________ Torrent - Zotac Nano 320gb Hdd, 4 Gb, 42' plasma"

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