Opened my video card package and got a huge surprise ...

[I.R.A]_FBi · Jun 13, 2007, 10:43 PM

i bought a Foxconn 7900GS Overclock edition and got a huge surprise, a loose capacitor fell out alongside a little black... what could be a spacer, with 2 holes large enought for the capacitor legs to go thru. refernecing the online image, the cap at the left closest to the camera is whats missing, but i see no space there for it, the holes are all soldered up. but there is a space behind the second "purple top" cap alongside the shiny solder, right next to the heatsink, what to do?

Namslas90 · Jun 13, 2007, 10:47 PM

If you can RMA it. If not check the back of the board for the legs sticking through but with no cap on top. Then you just gotta get it soldered in right. You can use a thiner spacer if the legs are no longer long enough or get a new cap.

MunkeyQ · Jun 13, 2007, 10:47 PM

I'd send it back as DOA. Don't fiddle with it as the PCB is probably damaged too and they might not take it back. Those caps are SMT so the pads might have come with the cap.

Unlucky there, it must be a bitch to have a shiny new part arrive borked.

[I.R.A]_FBi · Jun 13, 2007, 10:52 PM

ive been waiting 3 months on this card .. im in jamaica and the damn USPS botched the delivery, lost it more times than i care to count. the thing is, the capactor has its legs, looks almost like it wasnt ever sodlered on.

[I.R.A]_FBi · Jun 13, 2007, 10:54 PM

looking again i see the holes, its dead, have to pay to ship it to the damn USA, fawk ...

DaMulta · Jun 13, 2007, 11:04 PM

Well I would plug it in and see what it does. Or is the missing one in the box?

[I.R.A]_FBi · Jun 13, 2007, 11:25 PM

the missing cap is in the box

DaMulta · Jun 13, 2007, 11:31 PM

Then soder that thing back on. It's not hard to do.

[I.R.A]_FBi · Jun 13, 2007, 11:33 PM

orly?
why not rma it? even thought its goign to cost me an arm and leg to send back and recieve?

Namslas90 · Jun 13, 2007, 11:39 PM

Quote:

Originally Posted by [I.R.A]_FBi

orly?
why not rma it? even thought its goign to cost me an arm and leg to send back and recieve?

Fix it yourself and you don't have to wait, builds confidence, gives you "bragging rights", and saves on shipping costs. It's realy not hard and if you do a good job and it still don't work you can still RMA it. It arrived BROKE!!

[I.R.A]_FBi · Jun 13, 2007, 11:43 PM

Namslas90 · Jun 13, 2007, 11:46 PM

[I.R.A]_FBi · Jun 13, 2007, 11:51 PM

[I.R.A]_FBi · Jun 14, 2007, 02:00 PM

feel ,like crying ... it may cost me around 50 USD to ship it back and get my courier to deliver it to me .. still contempolating what to do

bruins004 · Jun 14, 2007, 02:04 PM

Quote:

Originally Posted by [I.R.A]_FBi

feel ,like crying ... it may cost me around 50 USD to ship it back and get my courier to deliver it to me .. still contempolating what to do

Damn.
That is half the price of that card in the US.
You can now find a 7900GS for a little over $100

Ketxxx · Jun 14, 2007, 02:05 PM

Just get the damn soldering iron out already.

newtekie1 · Jun 14, 2007, 02:05 PM

Call Foxconn and bitch until they agree to pay return shipping.

[I.R.A]_FBi · Jun 14, 2007, 02:33 PM

Quote:

Originally Posted by newtekie1

Call Foxconn and bitch until they agree to pay return shipping.

thast what im going to do, i jsut emailed them, need to get some credit for my phone then ill call them. i'd like to send it str8 to them.

[I.R.A]_FBi · Jun 15, 2007, 01:26 AM

well im screwed ...

Quote:

Dear Oliver:

Our warranty does not covered physical damage products. Please refer to our warranty policy link below under Warranty Exclusions section. http://www.foxconnchannel.com/en-us/...D=en-gb0000001

Namslas90 · Jun 15, 2007, 01:30 AM

Quote:

Originally Posted by [I.R.A]_FBi

well im screwed ...

Time to bust out and dust off the old soldering Iron I guess. Just make sure to "observe polarity" when puttin it back on!!

Ripper3 · Jun 15, 2007, 01:32 AM

It's not "damaged" it's a freakin factory defect.

Namslas90 · Jun 15, 2007, 01:36 AM

BTW if you "fix" it it isn't "Physical Dammage" anymore!

Wile E · Jun 15, 2007, 01:36 AM

Just call and talk to them. Tell them your situation. They should be able to work something out for you.

[I.R.A]_FBi · Jun 15, 2007, 01:37 AM

the leg of one of the caps looks as if its going to break so i gots to get a brand new cap ... off to teh electronics store 2mrw ...

[I.R.A]_FBi · Jun 15, 2007, 01:37 AM

Quote:

Originally Posted by Wile E

Just call and talk to them. Tell them your situation. They should be able to work something out for you.

ok ... ill call them BEFORE i go to teh electronics store ...

Jun 13, 2007, 10:43 PM	#1
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	Opened my video card package and got a huge surprise ... i bought a Foxconn 7900GS Overclock edition and got a huge surprise, a loose capacitor fell out alongside a little black... what could be a spacer, with 2 holes large enought for the capacitor legs to go thru. refernecing the online image, the cap at the left closest to the camera is whats missing, but i see no space there for it, the holes are all soldered up. but there is a space behind the second "purple top" cap alongside the shiny solder, right next to the heatsink, what to do?

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Jun 13, 2007, 10:47 PM	#2
Namslas90 Join Date: Aug 2006 Location: Earth Posts: 3,908 (1.59/day) Thanks: 107 Thanked 577 Times in 533 Posts System Specs	If you can RMA it. If not check the back of the board for the legs sticking through but with no cap on top. Then you just gotta get it soldered in right. You can use a thiner spacer if the legs are no longer long enough or get a new cap. __________________

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Jun 13, 2007, 10:47 PM	#3
MunkeyQ Join Date: Dec 2006 Posts: 24 (0.01/day) Thanks: 0 Thanked 2 Times in 1 Post System Specs	I'd send it back as DOA. Don't fiddle with it as the PCB is probably damaged too and they might not take it back. Those caps are SMT so the pads might have come with the cap. Unlucky there, it must be a bitch to have a shiny new part arrive borked.

Jun 13, 2007, 10:52 PM	#4
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	ive been waiting 3 months on this card .. im in jamaica and the damn USPS botched the delivery, lost it more times than i care to count. the thing is, the capactor has its legs, looks almost like it wasnt ever sodlered on.

Jun 13, 2007, 10:54 PM	#5
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	looking again i see the holes, its dead, have to pay to ship it to the damn USA, fawk ...

Jun 13, 2007, 11:04 PM	#6
DaMulta My stars went supernova Join Date: Aug 2006 Location: Oklahoma T-Town Posts: 10,337 (4.17/day) Thanks: 1,449 Thanked 1,477 Times in 1,113 Posts System Specs	Well I would plug it in and see what it does. Or is the missing one in the box? __________________ ocLIT The Hardware Punishers

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Jun 13, 2007, 11:25 PM	#7
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	the missing cap is in the box

Jun 13, 2007, 11:31 PM	#8
DaMulta My stars went supernova Join Date: Aug 2006 Location: Oklahoma T-Town Posts: 10,337 (4.17/day) Thanks: 1,449 Thanked 1,477 Times in 1,113 Posts System Specs	Then soder that thing back on. It's not hard to do. __________________ ocLIT The Hardware Punishers

Jun 13, 2007, 11:33 PM	#9
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	orly? why not rma it? even thought its goign to cost me an arm and leg to send back and recieve?

Jun 13, 2007, 11:43 PM	#11
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs

Jun 13, 2007, 11:46 PM	#12
Namslas90 Join Date: Aug 2006 Location: Earth Posts: 3,908 (1.59/day) Thanks: 107 Thanked 577 Times in 533 Posts System Specs	__________________

Jun 13, 2007, 11:51 PM	#13
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs

Jun 14, 2007, 02:00 PM	#14
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	feel ,like crying ... it may cost me around 50 USD to ship it back and get my courier to deliver it to me .. still contempolating what to do

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Jun 14, 2007, 02:05 PM	#16
Ketxxx Eligible for custom title Join Date: Mar 2006 Location: Kingdom of gods Posts: 6,380 (2.42/day) Thanks: 35 Thanked 580 Times in 412 Posts System Specs	Just get the damn soldering iron out already. __________________ WARNING: I am cracking down on stupidity in the forums. Anyone caught making a dumb statement clearly not knowing many, if any of the facts, will promptly be directed to xtremesystems. Sig edited. If anyone wants to know about the E4400 (E7200 sold) drop me a PM

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Jun 14, 2007, 02:05 PM	#17
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Jun 15, 2007, 01:32 AM	#21
Ripper3 Join Date: May 2007 Location: London, England Posts: 1,194 (0.54/day) Thanks: 66 Thanked 119 Times in 115 Posts System Specs	It's not "damaged" it's a freakin factory defect.

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Jun 15, 2007, 01:36 AM	#22
Namslas90 Join Date: Aug 2006 Location: Earth Posts: 3,908 (1.59/day) Thanks: 107 Thanked 577 Times in 533 Posts System Specs	BTW if you "fix" it it isn't "Physical Dammage" anymore! __________________

Jun 15, 2007, 01:36 AM	#23
Wile E Power User Join Date: Oct 2006 Location: Western PA (Pittsburgh suburbs) Posts: 18,129 (7.48/day) Thanks: 450 Thanked 3,825 Times in 3,123 Posts System Specs	Just call and talk to them. Tell them your situation. They should be able to work something out for you. __________________ Visit Ashentech “What the hell did you expect? Leave Vista under the pillow and the OS fairy would make it Win7?” -El Fiendo “And Bring Mailman back god damnit, he is the Eric Cartman of TPU” -MRCL

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Jun 15, 2007, 01:37 AM	#24
[I.R.A]_FBi Eligible for custom title Join Date: May 2007 Location: c:\programs\kitteh.exe Posts: 6,152 (2.81/day) Thanks: 724 Thanked 556 Times in 461 Posts System Specs	the leg of one of the caps looks as if its going to break so i gots to get a brand new cap ... off to teh electronics store 2mrw ...

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