The TPU UK Clubhouse

[HUSKIE]

Ok thx

how's day?

[InnocentCriminal]

Originally Posted by HUSKIE

for me im not really totally well trained lol. if you have an interesting to explore your knowledge then go ask friends around you and ask MR. GOOGLE as well.

Um, what?!

[KieX]

Anyone know what the law is on refunds?

HMV won't accept a refund for my PS3 that is still in their 21days returns policy. Apparently if you break the seal, no refund. Having worked in retail before that pisses me off because it just doesn't seem right.

[FreedomEclipse]

Originally Posted by KieX

Anyone know what the law is on refunds?

HMV won't accept a refund for my PS3 that is still in their 21days returns policy. Apparently if you break the seal, no refund. Having worked in retail before that pisses me off because it just doesn't seem right.

whats wrong with it exactly?? If you are unhappy with the PS3 - even though the seal is broken they should give you a refund if you demand it so long as its under shop warranty.

what they are saying is more or less "you buy from us and if its DOA - we dont refund = seal broken" which means Zero warranty.

demand to speak to the manager and let him know that you are still within your rights to demand a refund according to the consumer rights act,

-- they should buckle, but if they dont then ask for the managers name and try and get in touch with HMV HQ and report the manager for malpractise and breaching the sale of goods act -- If the manager wont give you a refund - HMV HQ probably will otherwise it leaves them wide open for a court summons to reclaim your money

Ive uploaded the Sale Of Goods Act so make sure you read it.

they're probably refusing to give refunds because its the christmas season and they have to make as much money as possible as their business in general has been in decline ever since the recession & they need to claw it back - but what they are doing is bad for business

[WhiteLotus]

They are doing that to prevent you from returning a PS3 you had before and now returning it in the new box.

[kurosagi01]

In my opinion shops like HMV and game always seem to have tons of customers during christmas holidays,i went on saturday and in my HMV and game store the line reached the end of the store.
Now like last year there was people waiting outside of game to line up to actually go in and buy stuff its crazy how these things happen only on christmas.

[KieX]

Originally Posted by FreedomEclipse

whats wrong with it exactly?? If you are unhappy with the PS3 - even though the seal is broken they should give you a refund if you demand it so long as its under shop warranty.

what they are saying is more or less "you buy from us and if its DOA - we dont refund = seal broken" which means Zero warranty.

demand to speak to the manager and let him know that you are still within your rights to demand a refund according to the consumer rights act,

-- they should buckle, but if they dont then ask for the managers name and try and get in touch with HMV HQ and report the manager for malpractise and breaching the sale of goods act -- If the manager wont give you a refund - HMV HQ probably will otherwise it leaves them wide open for a court summons to reclaim your money

Ive uploaded the Sale Of Goods Act so make sure you read it.

they're probably refusing to give refunds because its the christmas season and they have to make as much money as possible as their business in general has been in decline ever since the recession & they need to claw it back - but what they are doing is bad for business

Thanks, I'll do just that.

Nothing is wrong, except that when I tried it I immediately thought it was a piece of s*&t. I did speak with the person in charge at the time, and I pointed out that it was under their 21day return policy and that since they have no in-store samples I had to open the box to see if I wanted/liked it. Either way, this feels like I was robbed off my money.

She called up HQ and dunno what they said, but she turned around and told me that they can't refund it because seal was broken. But I can't spend all day arguing as I have a job that is rushing to finish everything for christmas (thus this trip taking up valuable time).

I'll call up tomorrow see if the people not working in the stores are a little bit nicer.

Originally Posted by WhiteLotus

They are doing that to prevent you from returning a PS3 you had before and now returning it in the new box.

Possibly, but then why not bother checking it? It's just a tactic to not lose any money.

Originally Posted by kurosagi01

In my opinion shops like HMV and game always seem to have tons of customers during christmas holidays,i went on saturday and in my HMV and game store the line reached the end of the store.
Now like last year there was people waiting outside of game to line up to actually go in and buy stuff its crazy how these things happen only on christmas.

I do hope their business collapses and amazon takes the glory

[DrPepper]

Originally Posted by KieX

Anyone know what the law is on refunds?

HMV won't accept a refund for my PS3 that is still in their 21days returns policy. Apparently if you break the seal, no refund. Having worked in retail before that pisses me off because it just doesn't seem right.

Isn't there a law that says you can return any electrical good within one month even if it is removed from packaging ?

[scaminatrix]

Originally Posted by WhiteLotus

They are doing that to prevent you from returning a PS3 you had before and now returning it in the new box.

They would have to be seriously stupid to fall for that; the serial number on the console is also printed on a label stuck to the outer box

Originally Posted by HUSKIE

how's day?

Very good thanks, got the last of the christmas shopping done, just got myself to sort out now going to buy a mobo off another member here to play with.
How you doing?


@ KieX; If I ever return something and I think they might try something, I just say "I'm returning it because it fails intermittently. Could be 20 minutes, could be 4 hours between failing." Even if it's not true, it helps because it makes testing difficult for them; as they can't recreate the problem. It might be worth blagging that it's faulty...

[HUSKIE]

happy holidays TPU!!!!

[HUSKIE]

Very good thanks, got the last of the christmas shopping done, just got myself to sort out now going to buy a mobo off another member here to play with.
How you doing?

im good as well mate, thank you. just still waiting for my new toy bought from eBUYER.

[InnocentCriminal]

When you say the seal is broken d'you mean the seal on the box or the seal on the PS3 that then says "VOID" if removed?

[KieX]

Originally Posted by DrPepper

Isn't there a law that says you can return any electrical good within one month even if it is removed from packaging ?

I do hope so, reading through it now.

Originally Posted by InnocentCriminal

Well you say the seal is broken d'you mean the seal on the box or the seal on the PS3 that then says "VOID" if removed?

Just the outside box, not even really a seal, more like a bit of sellotape.

[InnocentCriminal]

In which case, you're well within your rights to return it. Just do as Freedom suggested and quote from the consumer rights act.

[Tatty_One]

Gettin pissed off with this white stuff now, took me 2 hours to get into work (11 miles), when i arrived it became a Blizzard so will have to turn around soon and try and get home again otherwise I will be stuck here for Xmas ffs.

[Tatty_One]

Originally Posted by DrPepper

Isn't there a law that says you can return any electrical good within one month even if it is removed from packaging ?

Distant selling regulations only simply because you cannot see the item (or similar) prior to purchase.

As for the return with the broken seal (simply meaning the goods packaging has been opened), the SOGA is a little washy here, when an individual physically purchases an item from a store, the buyer can return the item within a set period (some stores give more than the statutory minimum)....... however to be clear here, THEY DO NOT HAVE TO GIVE YOU YOUR MONEY BACK unless your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) then they do have to give you your money back, a change of mind does NOT require a refund in law which is why they say that they "might" BUT only if the box is un-opened (simply because in that case they can re-sell), by law they cannot resale as new if the box has been opened..... and therefore they lose because of an individuals change of mind....... it aint gonna happen with many!

So going back to Distant selling regulations, because you cannot physically see or identify the item (or similar) prior to purchase, the rules are slightly different.

[InnocentCriminal]

So the PS3 isn't broken?

Also, I'll be ordering a 6950 in January!

WOOO!

[FreedomEclipse]

has anyone bought the BC2 Vietnam expansion yet?

[MoonPig]

Originally Posted by FreedomEclipse

has anyone bought the BC2 Vietnam expansion yet?

yes

[FreedomEclipse]

Originally Posted by MoonPig

yes

is it worth buying??

[Tatty_One]

Any good? I asked for it for Xmas but a little bird tells me I might have Black ops instead

[MoonPig]

I prefer it over BFBC2. So raw, yet so fun.

[FreedomEclipse]

Originally Posted by Tatty_One

Any good? I asked for it for Xmas but a little bird tells me I might have Black ops instead

get the reciept n take it back to the shop :P the Vietnam expansion is DLC only - So you gotta buy it off steam or direct from EA

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anyhoo - I'l buy it later this evening

[Tatty_One]

Originally Posted by FreedomEclipse

get the reciept n take it back to the shop :P the Vietnam expansion is DLC only - So you gotta buy it off steam or direct from EA

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anyhoo - I'l buy it later this evening

Ahhhh thats why I will end up with Black ops then!

[Bo$$]

Originally Posted by Tatty_One

Ahhhh thats why I will end up with Black ops then!

too bad my birthday and christmas are so close together, i already got black ops what now eh?