New Seagate Firmware Turns Sour, Dangerous

btarunr · Jan 21, 2009, 12:54 PM

You might want to think again before flashing your Seagate hard drive with whatever firmware the company provides as a 'fix' to pending firmware issues with some of its Barracuda 7200.11 series hard drives. The latest firmware by the company, version SD1A turned many hard drives to paperweights. After flashing the drives with the new firmware, users reported receiving disk failure messages, and systems not being able to access - let alone boot from - the drives. Users claimed to have lost data and backups stored on the hard drive, since the drive is rendered inaccessible from any machine.

Following these reports, the company removed the firmware update pending validation. It is not known at this point as to how the company plans to address its disgruntled customers, whether it creates a window for hard drives failed as a result of upgrading to this firmware to be replaced under the company warranty or free of charge. The SD1A firmware update was released by the company to address stability issues certain models of the Barracuda 7200.11 series were diagnosed with.

Sources: Slashdot, Gizmodo

mdm-adph · Jan 21, 2009, 01:00 PM

Har har -- a barracuda.

First it was Belkin supposedly issuing firmware updates that just masked obvious bugs and problems (to avoid publicity), and now this from Seagate.

kenken3686 · Jan 21, 2009, 01:04 PM

As for myself I have also done the FW update, which I almost went crazy because this was my drive for all my media and backup files that I have collected for years. SD1A was definitetly a failure, I was then able to flash back to AD14 FW and was fortunate enough to be able to access my data again. Anyhow as I heard from many other users, so far only the "Made in Thailand" models are able to revert back to AD14 and access the drive again. If you have the "Made in China" models, even flashing back to AD14 would not help. Well this is the case for poor testing before letting a FW go out to the public.

-Thanks

Random Murderer · Jan 21, 2009, 01:11 PM

lol, i love the pic.

i remember when, not so long ago, seagate could do no wrong and they were the absolute best... now look at them.

Sasqui · Jan 21, 2009, 01:13 PM

Oopsies. The barracuda needs a topping of egg on it's face.

MarcusTaz · Jan 21, 2009, 01:21 PM

Wow I almost updated, and to think I went with seagate over WD for the 5 year warranty. Does us no good when 1TB of our data is gone cause of a screwup in firmware...

newtekie1 · Jan 21, 2009, 01:39 PM

I updated all three of my 1.5TB drives to the SD1A firmware without issue.

Mistral · Jan 21, 2009, 01:43 PM

At the moment I'm using 3 Seagate drives from effected series... fortunately enough, the serial number tool on their site claims they are not amongst the effected.... But that was before is was taken down and replaced with "This application is temporarily unavailable."

Oh, Machine God, please keep my data safe...

OnBoard · Jan 21, 2009, 01:48 PM

edit: father has two of the affected 750GB models, luckily he didn't flash them yet. Though they are brand new still in the wrap, but kinda hard to use them for some clients computer :/

Live OR Die · Jan 21, 2009, 01:52 PM

Nice fish lol

FreedomEclipse · Jan 21, 2009, 02:13 PM

Fortunately for me, I had an issue with Barracuda hard drives long ago & havent touched them since. I WONT have my data lost a second time by the same company.

since that unfortunate issue back then I stopped buying & recommending their hard drives.

laszlo · Jan 21, 2009, 02:45 PM

i want to flash my drive but because is working i didn't and i'm glad...

the informations provided by seagate are confusing.. they stated that drives manufactured through december 2008 are affected but i bought my drive in September and according to firmware and other specifications i need to update so till they don't answer exactly i won't (i've asked about this in their forums and waiting for reply)

from what i read it there...all i know a lot of people has flashed with the new firmware and the drives don't work;data isn't lost because a new flash(with a corrected firmware) will bring the drive to life;some desperate ones have flashed with older firmware.. for a few one was ok

as i understand they throw this new firmware without enough testing ....

who think is affected should read :

http://forums.seagate.com/stx/board?board.id=ata_drives

infrared · Jan 21, 2009, 02:52 PM

Quote:

Originally Posted by FreedomEclipse

Fortunately for me, I had an issue with Barracuda hard drives long ago & havent touched them since. I WONT have my data lost a second time by the same company.

since that unfortunate issue back then I stopped buying & recommending their hard drives.

Likewise, i've had 3 Barracuda's die on me, first a pair of 80gb 7200.7's in raid 0. 1 of the drives failed and became unusable, so i formatted the remaining drive and re-installed the OS, and that one failed within a month of the first. I then bought 2 160gb 7200.9's, one of which is now dead and the other is being used for non-important back-ups.

I don't have any faith in Seagate anymore. WD all the way!

niko084 · Jan 21, 2009, 03:09 PM

I have a server with 6 1TB ES.2 drives sitting in it with VERY important data... I'm a little ticked off, I will no longer be selling Seagate drives, probably going to order 6 1TB RE3's to replace them today.

PVTCaboose1337 · Jan 21, 2009, 03:15 PM

I have always been a WD supporter, and reasons like this just make me have more and more faith in them!

csendesmark · Jan 21, 2009, 03:15 PM

Haha, nice fish

Gam'ster · Jan 21, 2009, 03:17 PM

Maybe they knew of this prob means as they downgraded there warranty to 3 from 5 year not so long ago. But what a pisser for the people who've lost all there data, I can see WD sales going up slightly.

Laurijan · Jan 21, 2009, 03:18 PM

It getting worse all the time.. first of all the drives fail.. then the update fails..

adrianx · Jan 21, 2009, 03:30 PM

.... let fishing... the big barakuda ... at home... of seagate ... by mail

FreedomEclipse · Jan 21, 2009, 03:32 PM

Quote:

Originally Posted by infrared

Likewise, i've had 3 Barracuda's die on me, first a pair of 80gb 7200.7's in raid 0. 1 of the drives failed and became unusable, so i formatted the remaining drive and re-installed the OS, and that one failed within a month of the first. I then bought 2 160gb 7200.9's, one of which is now dead and the other is being used for non-important back-ups.

I don't have any faith in Seagate anymore. WD all the way!

the first 1 to fail was an 80Gb sata 150 - this one failed 2 weeks after date of perchase. I lost almost EVERYTHING. who expects 'brand new' hard drives to fail within 2 weeks??? i didnt hence it was loaded up with my data at the time.

the 2nd drive just started giving me BSOD's for no reason what so ever half way into the year. I replaced all drives with Pre-seagate Maxtor hard drives - back then when Maxtor was seen as a half decent company to buy stuff from. only 1 out tof the 3 maxtors failed but it took 3 years of thrashing & heavy gaming before it succomed to its wounds & died peacefully, happy with the knowledge that it last 3years & not just 2 weeks

[I.R.A]_FBi · Jan 21, 2009, 03:48 PM

my brand new 7200.10 320 gb caught fire :|

Drac · Jan 21, 2009, 03:55 PM

Had seagate for years without issues

niko084 · Jan 21, 2009, 03:58 PM

Quote:

Originally Posted by Drac

Had seagate for years without issues

Some people get lucky.. For those of us that deal with hundreds of them a month we see an incredible failure rate...

And now they are simply not stacking up speed wise either. The WD black is slapping the ES.2 all over the place, almost as bad as a Core2 vs a AMD x2.

PCpraiser100 · Jan 21, 2009, 06:17 PM

Luckily I wasn't one of these guys...

Ongaku · Jan 21, 2009, 06:28 PM

*phew* wow, I'm so lucky my HDD isn't part of this mess. Sucks for everyone who has to deal with it though

Jan 21, 2009, 12:54 PM	#1
btarunr Editor & Senior Moderator Join Date: Oct 2007 Location: Hyderabad, India Posts: 14,983 (7.29/day) Thanks: 788 Thanked 12,911 Times in 5,655 Posts System Specs	New Seagate Firmware Turns Sour, Dangerous You might want to think again before flashing your Seagate hard drive with whatever firmware the company provides as a 'fix' to pending firmware issues with some of its Barracuda 7200.11 series hard drives. The latest firmware by the company, version SD1A turned many hard drives to paperweights. After flashing the drives with the new firmware, users reported receiving disk failure messages, and systems not being able to access - let alone boot from - the drives. Users claimed to have lost data and backups stored on the hard drive, since the drive is rendered inaccessible from any machine. Following these reports, the company removed the firmware update pending validation. It is not known at this point as to how the company plans to address its disgruntled customers, whether it creates a window for hard drives failed as a result of upgrading to this firmware to be replaced under the company warranty or free of charge. The SD1A firmware update was released by the company to address stability issues certain models of the Barracuda 7200.11 series were diagnosed with. Sources: Slashdot, Gizmodo Last edited by btarunr; Jan 22, 2009 at 02:30 AM.

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Jan 21, 2009, 01:00 PM	#2
mdm-adph Join Date: Mar 2007 Location: Your house. Posts: 2,426 (1.08/day) Thanks: 401 Thanked 344 Times in 247 Posts System Specs	Har har -- a barracuda. First it was Belkin supposedly issuing firmware updates that just masked obvious bugs and problems (to avoid publicity), and now this from Seagate. __________________ CPU-Z validation sig pics temporarily blocked

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Jan 21, 2009, 01:11 PM	#4
Random Murderer Join Date: Dec 2006 Location: Florida, where it's hot as hell. Posts: 4,096 (1.73/day) Thanks: 1,007 Thanked 678 Times in 508 Posts System Specs	lol, i love the pic. i remember when, not so long ago, seagate could do no wrong and they were the absolute best... now look at them. __________________ “People just need a reason to live. Some peoples reason is to bitch on the Internet. W1zz is just giving these sad souls a reason to live. Hes like a saint. Saint W1zzard.” -TheMailMan78 Mars: Apparently I have been there before, but I don't recall. Not all who wander are lost...

Jan 21, 2009, 01:04 PM	#3
kenken3686 Join Date: Jan 2009 Posts: 1 (0.00/day) Thanks: 0 Thanked 0 Times in 0 Posts	As for myself I have also done the FW update, which I almost went crazy because this was my drive for all my media and backup files that I have collected for years. SD1A was definitetly a failure, I was then able to flash back to AD14 FW and was fortunate enough to be able to access my data again. Anyhow as I heard from many other users, so far only the "Made in Thailand" models are able to revert back to AD14 and access the drive again. If you have the "Made in China" models, even flashing back to AD14 would not help. Well this is the case for poor testing before letting a FW go out to the public. -Thanks

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Jan 21, 2009, 01:13 PM	#5
Sasqui Eligible for custom title Join Date: Dec 2005 Location: Manchester, NH Posts: 6,066 (2.23/day) Thanks: 827 Thanked 913 Times in 746 Posts System Specs	Oopsies. The barracuda needs a topping of egg on it's face.

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Jan 21, 2009, 01:21 PM	#6
MarcusTaz Join Date: Feb 2006 Location: NJ Posts: 404 (0.15/day) Thanks: 29 Thanked 32 Times in 25 Posts System Specs	Wow I almost updated, and to think I went with seagate over WD for the 5 year warranty. Does us no good when 1TB of our data is gone cause of a screwup in firmware... __________________ www.hrgamers.com Come Frag with us!!

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Jan 21, 2009, 01:39 PM	#7
newtekie1 Semi-Retired Folder Join Date: Nov 2005 Location: Indiana Posts: 17,759 (6.48/day) Thanks: 780 Thanked 5,118 Times in 3,708 Posts System Specs	I updated all three of my 1.5TB drives to the SD1A firmware without issue. __________________ Rig1: System Specs. Rig2: A8-5600K@4.4GHz / AsRock FM2A75 Pro4 / 8GB Corsair DDR3-1600 9-9-9-24 / HD7560D / Samsung DVD-Burner / 1.5TB WD Green + 3x3TB WD RED in RAID5 Rig3: Athlon X2 4200+ / M4A79 Deluxe / 4GB G.Skill Pi DDR2-800 4-4-4-12 / GT430 / Sony DVD-Burner / 500GB WD Rig4: Phenom II x6 1605T @ 3.6GHz / Asus M5A99X Evo / 8GB PNY DDR3-1600 9-9-9 / GTX470 & GTX470 / Samsung DVD-Burner / 1.5TB Seagate

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Jan 21, 2009, 01:43 PM	#8
Mistral Join Date: Feb 2008 Location: Montreal Posts: 356 (0.19/day) Thanks: 37 Thanked 54 Times in 32 Posts System Specs	At the moment I'm using 3 Seagate drives from effected series... fortunately enough, the serial number tool on their site claims they are not amongst the effected.... But that was before is was taken down and replaced with "This application is temporarily unavailable." Oh, Machine God, please keep my data safe...

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Jan 21, 2009, 01:48 PM	#9
OnBoard Join Date: Sep 2006 Location: Finland Posts: 2,773 (1.14/day) Thanks: 302 Thanked 382 Times in 302 Posts System Specs	edit: father has two of the affected 750GB models, luckily he didn't flash them yet. Though they are brand new still in the wrap, but kinda hard to use them for some clients computer :/ __________________ CPU-Z validation sig pics temporarily blocked Last edited by OnBoard; Jan 21, 2009 at 02:39 PM.

Jan 21, 2009, 01:52 PM	#10
Live OR Die Join Date: May 2007 Location: Perth-Westen Australia Posts: 3,383 (1.54/day) Thanks: 436 Thanked 315 Times in 256 Posts System Specs	Nice fish lol

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Jan 21, 2009, 02:13 PM	#11
FreedomEclipse Crazy Dogmatic Bullsh!t! Join Date: Apr 2007 Location: (British Born Chinese) London, United Kingdom Posts: 7,533 (3.38/day) Thanks: 825 Thanked 1,609 Times in 1,288 Posts System Specs	Fortunately for me, I had an issue with Barracuda hard drives long ago & havent touched them since. I WONT have my data lost a second time by the same company. since that unfortunate issue back then I stopped buying & recommending their hard drives. __________________ “I used to be a serial upgrader like you, then i took a downgrade to the knee” -FreedomEclipse Last edited by FreedomEclipse; Jan 21, 2009 at 02:43 PM.

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Jan 21, 2009, 02:45 PM	#12
laszlo Join Date: Jan 2005 Location: 66 feet from the ground Posts: 825 (0.27/day) Thanks: 66 Thanked 107 Times in 70 Posts System Specs	i want to flash my drive but because is working i didn't and i'm glad... the informations provided by seagate are confusing.. they stated that drives manufactured through december 2008 are affected but i bought my drive in September and according to firmware and other specifications i need to update so till they don't answer exactly i won't (i've asked about this in their forums and waiting for reply) from what i read it there...all i know a lot of people has flashed with the new firmware and the drives don't work;data isn't lost because a new flash(with a corrected firmware) will bring the drive to life;some desperate ones have flashed with older firmware.. for a few one was ok as i understand they throw this new firmware without enough testing .... who think is affected should read : http://forums.seagate.com/stx/board?board.id=ata_drives __________________

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Jan 21, 2009, 03:09 PM	#14
niko084 Eligible for custom title Join Date: Dec 2006 Location: Saint Paul, Minnesota Posts: 6,387 (2.70/day) Thanks: 190 Thanked 739 Times in 599 Posts System Specs	I have a server with 6 1TB ES.2 drives sitting in it with VERY important data... I'm a little ticked off, I will no longer be selling Seagate drives, probably going to order 6 1TB RE3's to replace them today. __________________ This electronic post is encrypted in the 'English language method', any attempt to decipher meaning from these symbols is a violation of the Digital Millennium Copyright Act of 1998. This includes, but is not limited to: interpreting the symbols through use of biological, visual decryption devices, translating the symbols into another language encryption scheme, and digital processing the symbols into a form conducive to oral interpretation. HWBOT HEATWARE

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Jan 21, 2009, 03:15 PM	#15
PVTCaboose1337 Graphical Hacker Join Date: Feb 2006 Location: San Antonio, Texas Posts: 7,478 (2.80/day) Thanks: 798 Thanked 1,174 Times in 834 Posts System Specs	I have always been a WD supporter, and reasons like this just make me have more and more faith in them! __________________ CPU-Z validation sig pics temporarily blocked

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Jan 21, 2009, 03:15 PM	#16
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Benchmarks:	http://valid.canardpc.com/show_oc.php?id=1941120

Jan 21, 2009, 03:17 PM	#17
Gam'ster Join Date: Jan 2007 Location: South Wales, UK Posts: 783 (0.34/day) Thanks: 204 Thanked 117 Times in 114 Posts System Specs	Maybe they knew of this prob means as they downgraded there warranty to 3 from 5 year not so long ago. But what a pisser for the people who've lost all there data, I can see WD sales going up slightly.

System Name:	Toshiba L350
Processor:	AMD QL-65
Motherboard:	Toshiba 780G/SB700
Cooling:	Laptop
Memory:	3GB
Video Card:	ATI HD3000
Hard Disk:	250GB
Optical Drive:	DVD Rw
CRT/LCD Model:	17" Widescreen
Case:	Black/Carbon effect
Sound Card:	OnBoard
PSU:	Brick
Software:	WIN7

Jan 21, 2009, 03:18 PM	#18
Laurijan Join Date: Feb 2007 Location: Oulu, Finland Posts: 1,935 (0.84/day) Thanks: 270 Thanked 352 Times in 282 Posts System Specs	It getting worse all the time.. first of all the drives fail.. then the update fails.. __________________ If you want to quit smoking tobacco this is a must see: ☆☆☆The Electronic-Cigarette Club☆☆☆ @ GN.net Laurijan´s Heat My worldwide sales thread

System Name:	Enslaver :)
Processor:	Intel i5 3570K Ivy Bridge
Motherboard:	ASRock Z77 Extreme4
Cooling:	CPU: Noctua NH-D14, Case: 4x12cm Noctua
Memory:	8GB DDR3 Samsung 30nm MV-3V4G3
Video Card:	ASUS GTX560Ti DirectCUII TOP 1GB
Hard Disk:	OCZ Agility 3 120GB SSD for OS, Seagte internal 500GB Download-cache, Seagate external 2TB for Media
Optical Drive:	Samsung DVD-RW/RAM, LG DVD-RW/RAM
CRT/LCD Model:	Samsung UE40D6200 Full-HD 3D LED LCD TV
Case:	Antec P182, Gunmetal Black Edition
Sound Card:	Razer Barracuda AC-1 soundcard, Logitech Z-5450 5.1 speakers
PSU:	Termaltake Thoughpower 750W, Cable management
Software:	Windows 7 Ultimate SP1 x64

Jan 21, 2009, 03:30 PM	#19
adrianx Join Date: Jan 2008 Location: Bucharest ROMANIA Posts: 321 (0.16/day) Thanks: 2 Thanked 25 Times in 20 Posts System Specs	.... let fishing... the big barakuda ... at home... of seagate ... by mail

System Name:	Blue Monolith (working on name)
Processor:	AMD Phenom II 1090T... on H2O
Motherboard:	Gigabyte GA-890FXA-UD7
Cooling:	EK-Supreme with 2 radiators for the moment ~ 22 celsius
Memory:	Kingston HyperX 2x2GB DDR3 1600mhz 8-8-8-24 KHX1600C8D3K2
Video Card:	hd 6870 Sapphire 1GB
Hard Disk:	8x 500GB Seagate Barracuda on LSI controller
Optical Drive:	LG GH20NS10
CRT/LCD Model:	Samsung 206BW
Case:	Aplus Black Pearl WCR with water cooling mounts :)
Sound Card:	Creative X-FI Platinum Fatal1ty Champion
PSU:	Gigabyte ODIN GT-800 (that with software)
Software:	Windows 7 Ultimate
Benchmarks:	WORKING IN PROGRESS P10464 in VANTAGE(this is the old score)