warranties and customer service

[neatfeatguy]

I don't know much about the ATI card companies; could anyone tell me what companies are good to buy from that have good warranties and customer service?

[Flyordie]

Originally Posted by neatfeatguy

I don't know much about the ATI card companies; could anyone tell me what companies are good to buy from that have good warranties and customer service?

ASUS has been good to me since I have been with them.
I had a run in with Sapphire (Athlon Micro) and that ended me buying from them. (Shitty Customer Support)
HIS is good..
XFX is also good for the most part.
Others I can't offer an opinion on... others will post following my post to support their ideas.

[suraswami]

Originally Posted by neatfeatguy

I don't know much about the ATI card companies; could anyone tell me what companies are good to buy from that have good warranties and customer service?

I would say Gigabyte is best (ATI/NV cards or mobos). Next is MSI. Asus, if you are very patient they will return your call. Jetway really good if you can bear with their lame english .

[aetneerg]

Originally Posted by neatfeatguy

I don't know much about the ATI card companies; could anyone tell me what companies are good to buy from that have good warranties and customer service

My top choices in order would be:
Asus
Visiontek
HIS
MSI
Gigabyte
XFX
Sapphire
Powercolor
Diamond

Asus is my #1 choice because I never had a problem with it but it also costs a lot more but it's worth it to avoid problems with other partners. Visiontek is very solid in my opinion, I have about 4 cards and never had a problem. I was able to do 790/1100 with a Visiontek 4870 512MB, I would've bought 2 4870 1GB if Visiontek made them but they have released 4890's. Besides Asus, my second choice would be Visiontek 4890 1GB. HIS would be my next choice because they have nice coolers to keep the GPU cool. Never really had problems with HIS.

MSI would be my next choice, I once had an X800XL that failed but I talked to tech support and they were nice enough to respond promptly and I RMA'd the card and got a new replacement promptly. While many despise Gigabyte and it may not be the best overclocker I still have to say it's a solid product that they release. Even though I had problems with Crossfire 4870 1GB I was able to resolve it through tech support. It took me a week talking to tech support to get my Crossfire working with a new bios. In the end the support to solve your problem matters. As long as the company has a solution to the problem I could care less what people think about Gigabyte.

Many people swear by XFX and their life-time warranty and how great XFX is. I think they are okay however my adventures didn't go to well with Crossfire XFX 4890 1GB. After I took the heatsink off to apply an MCW60-4870 waterblock the card stopped functioning. It worked fine with the stock heatsink but after I took it off hell broke loose. As for Sapphire they're okay but it wouldn't be my prime choice because they tend to move away from reference designs. As for the Vapor X I never tried any card with it but I use water over Vapor X anyday. One of the Power Color I had didn't work too well, don't remember which card but it died after about 2 years. As for Diamond, I never owned any Diamond cards but from what I have read there seems to be a lot of unsatisfied users with Diamond so I tend to stay away from them.

[kenkickr]

I had a Asus 9800 Pro that died on me back in the day. At the time I didn't have the original heatsink that came on it but Asus took the card and sent me a 9800XT as the replacement in about 2weeks, that's pretty good. Right now I'm using two Asus 4830's and they have been damn good so far so my vote goes to Asus. If warranty is a big thing then you can't beat Visiontek and XFXs life time warranties.