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Subject
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gpu throttling
Discussion Thread
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Response Via Email(Brindhavan) - 30/10/2012 01.24 PM
Dear Customer,
Thank you for contacting Acer UK.
We apologize for the delay in responding to your e-mail.
We understand your concern and regret the inconvenience caused to you.
We would not recommend flashing the BIOS due to the inherent risk of rendering your machine inoperable.
Updated BIOS versions are made available when they offer a substantial advantage over the original installed one, or to fix specific problems reported with the original version. This means that for some products, only the original versions are available.
While newer versions may be available from other sources, Acer can not offer support on their installation or use, nor specify whether they will work properly with Acer products.
We do not provide instructions on how to update/install BIOS, as it requires experts supervision. We request you to contact a local technician, who may assist you further.
For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire).
Regards
Brindhavan M
Agent ID 1346
Acer UK Online Technical Support Team
Auto-Response - 25/10/2012 11.41 PM
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Customer By Web Form - 25/10/2012 11.41 PM
Hello! I have a weird problem with my Acer Aspire v3-571g with the following configuration: i3 2350, 630m 2 gb, 4 gb ram, 500 gb hdd. The dedicated graphics from what I see are not functioning corectlly in my opinion. The GPU seems to throttle in gaming at 75 degrees Celsius from 797 Mhz to a lower frequency (118 Mhz), then it stays at 475 Mhz. These GPU's are designed to support higher temperatures (85+ degrees Celsius), but I don't understand why it throttles at 75 degrees! Played on another Acer notebook with 540m and no throttling occurs, even after 75 degrees. Sent the notebook to service, they've changed the cooling system, but the problem still occurs. It's kind of frustrating that buying a new notebook creates so much problems! From what I've understood from the tech engineer
from "Sama Bit" (authorized Acer service in Romania) the problem is that the video BIOS is set to throttle at 75 degrees and nothing can be done. That's kind of weird and frustrating right??! With this e-mail I ask for a BIOS update for my Acer v3-571g that will fix this problem and set throttle to a more higher temperature, such as 85 degrees. Any modern GPU's run at more than 75 degrees when loaded! And I almost forgot.. It reaches 75 degrees Celsius in less than 5 minutes of gaming (World of Warcraft - medium details!) and then shutters a lot. Tried a bunch of other games and same problem. So please, can you guys post a good BIOS update to solve this issue. Thanks in advance! Waiting for an answer!
Question Reference #121026-000703
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Product Level 1: Notebook
Product Level 2: Aspire
Category Level 1: Malfunctioning
Category Level 2: Other
Date Created: 25/10/2012 11.41 PM
Last Updated: 30/10/2012 01.24 PM
Status: Solved
Answer Feedback Type:</code>