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Anyone ever returned anything to asus to get fixed?

Discussion in 'General Hardware' started by @RaXxaa@, Oct 17, 2009.

  1. @RaXxaa@ New Member

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    Hello everyone, Iam wondering if any techpowerup user ever had anything sent in for a repair to asus? because i have to and i dont wanna get anything Fucked up :D so can anyone help me out, the email said you have to pack it up and take an attachment prinout with you that gives free shipping and has the address on it, then goto nearest FedEx kinko service and sent it in. so is that it? and another email said something about return package something... so can anyone help me out
     
  2. Homeless

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    I had to pay for shipping myself the last time I returned something to Asus.
     
  3. BraveSoul

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    do what it sais, i had to send a motherboard bios chip once, all went smooth
     
  4. Paulieg

    Paulieg The Mad Moderator Staff Member

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    Last board I sent into Asus was returned to me with the EXACT same problem. It was kind of a shitty board, so I just tossed it rather than send it in an additional time.
     
  5. [Ion]

    [Ion] WCG Team Assistant

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    I returned a broken P5K-E to Asus, they payed shipping to them and shipping back, the return board worked perfectly. From the time I sent them the package to the time I received the new board was about 2 weeks. I was very impressed with the Asus customer support, about a month after I received the replacement motherboard an Asus tech guy called me to verify that the replacement board was still working fine (and it was)
     
    Crunching for Team TPU
  6. erocker

    erocker Super Moderator Staff Member

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    Me too! The gentleman I had contact with via email was great. All he wanted to do was resolve my situation and make sure I still was their customer. Didn't even take two weeks for me, and I'm a loyal customer ever since.

    Just make sure you read over everything they send you. Follow their instructions very closely and all should go very well.
     
    Last edited: Oct 17, 2009
  7. sneekypeet

    sneekypeet Unpaid Babysitter Staff Member

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    I will say this....

    Even though evey asus motherboard I have had falls to pieces when I touch em, the service I recieved was better than most RMA experiences. Informed staff on the phones helps cut out a lot of the BS that is usually associated with bad service.
     
  8. kenkickr

    kenkickr

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    I have returned a couple boards to them and only 1 time have I had a bad experience with them and I think it was more somebody there didn't know how to communicate with the rest of the RMA staff. The other 2 RMA's I had went smooth as butter. Just make sure you do exactly as stated on the RMA email/form they sent you.
     
    Last edited: Oct 17, 2009
    Crunching for Team TPU
  9. Flyordie

    Flyordie New Member

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    Yeah, ASUS caught my customership with their Graphics Division. I bought an Open Box HD4850 from newegg when the HD4850s were still $200... I bought it for $145 shipped. ASUS customer support said they would cover it under the standard warranty, since the card was an RMA return from another customer... lol...
     
  10. newtekie1

    newtekie1 Semi-Retired Folder

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    I've had to RMA a few boards.

    The first was my P5N32-E, don't remember what went wrong, but they replaced it with a brand new retail board. I had to pay shipping to them, but they paid shipping to me.

    The second was my P5B, it wouldn't POST, they returned the board to me, having done nothing, so the problem still existed. When I called them, they said they tested it and it workd just fine, they were right, it turned out I had some bad RAM. I paid shipping to them, they paid shipping back to me, despite it not being their fault.
     
    Crunching for Team TPU More than 25k PPD
  11. @RaXxaa@ New Member

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    Well seems that asus has a good customer support but well in some cases asus paid shipping and in some cases they didnt pay shipping? whats up with that :D
     

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