Asus returns Mobo, but its still a no go

[niko084]

I have a 18volt power supply for an old printer I use specifically for frying boards that are having issues!

Since I started doing that, I have never gotten one back from RMA from anyone not working.

 

[Ketxxx]

Nice I like my pincer method, quick, silent, and effective. Just like a ninja.

 

[WarEagleAU]

Yall know something, yer right, I may just end up doing that. When they respond Ill be like what the fuck man, its been almost 3 weeks without a board, I get it back and the same shit happens. Ill be like you can either send me a new board with all the trimmings or pop me an Asus M4A790 T Deluxe with all the trimmings . Or Ill try Kets method .

 

[WarEagleAU]

Well Im gonna post what the email sent to me said. Notice that I have the 1302 bios (actually its the 1403 bios now) on the board and it still doesnt boot up.

"Dear Sir/Madam

If you are experiencing a no post no video situation and the pc remains in a powered on state (Fans Spinning),

Follow these steps to determine the source of the problem.

Note: You will need a Chassis speaker connected to the motherboard to continue.

1. Verify that your processor is compatable through our website http://support.asus.com
- Go to the support tab and select CPU Support
- Enter the first 3 digits of your motherboard model number in the,"Input model to search" area beneath the tab menu
- Choose your Model number
- Notice if your CPU model number is in the list and what BIOS version is required to run it.
*In Many cases if the Processor is relatively new the bios may be out of date which would render the processor unrecognized, which would cause a no post no video instance.

**If the processor requires a newer BIOS than the one potentially on your Motherboard, you can refer to your manual to find the bios chip location, if the chip on your motherboard has a brown or black frame around it with a hole in the
upper left and bottom right corner of the chip (looks removeable), we can send you a new bios chip with the updated Bios on it that you can use to replace the existing chip on your board.

2. If the Bios and Processor are comapable and up to date, perform the following steps to determine the failure.
- Remove all sticks of ram and turn pc on, Listen for Chassis Speaker Report.
A. 1 Long 2 Short Beeps, Proceed to step 3
B. If No Beeps, There may be a problem with either your memory, power supply unit or your motherboard, if you are certain that your memory and power supply are ok, then submitting an RMA for board repair would be the best next step.
3. If the Unit Beeps with the Memory Removed, Install 1 stick back into the B1 Slot, Remove the Graphics Card. Turn Unit on.
- With Graphics card removed turn PC back on, Listen for speaker report.
A. 1 Long 3 Short Beeps, try alternate graphics card. Potential Video Card Issue.
B. No Post Beep, Verify memory compatablility, (This can be done by contacting the memory Manufacturer (website or Phone)
- Compatability: OK, Try another stick in the same slot (Potential Defective Stick)
-Try memory stick in slot closest to CPU, if the unit then posts. RMA the board (Defective memory slot)



Best Regards,

Tim P.
Lead Tech Support Engineer
ASUS Technology
Phone: (812)-282-ASUS
RMA: 510-739-3777 opt. 2
http://www.asus.com
http://support.asus.com
http://livesupport.asus.com

Dear Valued Customer, please take some time to give feedback on the quality of support you are receiving.

http://sip.asus.com/Survey/Questionnaire/Survey_2008020843351.aspx


---------- Original Message ----------
From : johnson7289@charter.net
Sent : 3/9/2009 1:33:36 AM
To : "tsd@asus.com.tw"
Subject : <TSD> Motherboard M3A32-MVP DELUXE/WIFI-AP

[CASEID=WTM20090309055372614]

Apply date : 3/9/2009 12:55:37 AM

[Contact Information]
*Name : Jason Johnson
*Email Address : johnson7289@charter.net
Phone Number : 256-527-9372
City : Gurley
*Country : United States

[Product Information]
*Product Type : Motherboard
*Product Model : M3A32-MVP DELUXE/WIFI-AP
*Product S/N : 81M0AI44390
Place of Purchase : Techpowerup Forum Member
*Date of Purchase : 2008/11/20

[Motherboard Specification]
*Motherboard Revision : Original
*Motherboard BIOS Revision : Latest Bios Available to identify Kuma and Phenom 2

[VGA Card Specification]
*VGA Card Vendor : Asus
*VGA Card Model : Radeon HD 4870 DK 1GB
*VGA Card Chipset : ATI Radeon 1GB
*VGA Card Driver : 9.1 Catalyst Version

[CPU Specification]
*CPU Vendor : AMD
*CPU Type : Kuma 7750
*CPU Speed : 2.7ghz

[Memory Specification]
*Memory Vendor : Transcend
*Memory Model : aXe Ram DDR2 1066MHZ
*Memory Capacity : 4GB

[HDD Specification]
HDD Vendor : Western Digital
HDD Model : Green Edition 1.0 TB
HDD Capacity : 1.0 Terabytes

[Add-on Card Specificatio]
Add-on Card Vendor : Creative
Add-on Card Type : Audio
Add-on Card Model : Sound Blaster X-Fi Fatality Gamer Edition

*Operating System : Vista 64bit

[Problem Description]
I sent my motherboard in for repair and the RMA# was EL 923057. A new bios chip
was put in as that was assumed to be the problem. I got the board back Thursday
(3/5/09) and it still does not work. The board shows power is getting to it as the green
led lights up but nothing happens. I turn it on and the fans whirl and all that but still
nothing happens. I tried my Kuma Chip and my ram in another motherboard I have
(Gigabyte GAMA 790X) and I have no problems. My video card is also good to go so Im
not sure what the problem is."

 

[WarEagleAU]

Here is my response though it isnt mean or anything,

"
---- Tim Pierce <tsd@asus.com.tw> wrote:

Tim thanks for the quick response. Unfortunately, even with my chassis speaker connected, I still get nothing and Ive tried all the steps youve mentioned even ones you havent. I know I get power to the board but I thought that maybe my PSU was failing on me (Corsair CMPSU 650W). That seems to NOT be the case. I also tried the memory on a different board like I noted and no problems there. Im currently using the chip (Kuma 7750 and the memory) on a Gigabyte GA MA 790X mobo with no problems.

I have the latest bios up and running (before the february bios which I couldnt get due to the defective board) which is the 1406. That is compatible with my chip. I still get no video and no beep to let me know the computer is starting up. I am not sure what the problem is but I cannot afford to go another 3 weeks without a computer. This computer is a temporary loaner from a friend who needs its back pronto.

Funny thing is, I sent the board out with the exact same problem. Looked to me like a new bios chip was put in it and resoldered and sent back with the same defect. As much as I like Asus products, this is starting to wear thin. Im kind of pissed off about it as well because it was working fine and then just stopped one day. I havent over clocked this chip and the memory was running at DDR 800 speeds instead of the rated 1066. Yes this memory is compatible with my board and processor. What I would like is either a cross shipment of a new board like this one or maybe a step up to the M4A79-T deluxe. Otherwise, I wont be purchasing any more products from Asus, no matter how good a quality they are.

By the way, my DK 1GB GPU works fine, which I thought could be the problem and it wasnt.

Thanks for the time.

Mr Jason Johnson"

 

[Ketxxx]

That sucks. Let me pull a pic up of your board and I'll show you exactly where to "snip". I guarantee you won't see the same board again

 

[WarEagleAU]

Haha, thanks man that will be awesome. Yeah Im trying to work a cross ship here or for a better board

 

[Ketxxx]

here ya go. Be sure to "snip" as close to the solder pad as you can to make it "invisible" pincer pliers really do make a quick easy job for that you can snip right at the base. Also, if you have one, run a powerful(ish, to avoid actually magnetising) magnet over the board front and back, that will really make sure its dead.

 

[WarEagleAU]

So snip that little diode deal thing right there? Also no magnet bud that would help me

 

[Frogger]

I'll show you exactly where to "snip".

Like to see that spot myself

 

[thebeephaha]

I find it easier to call them. You get results faster. Always get names, always ask for a supervisor.

I just got them to replace two Striker Extremes that have been back and forth like 6 times with two new Striker II Formulas. All I had to do was talk to "the big boss".

 

[Ketxxx]

So snip that little diode deal thing right there? Also no magnet bud that would help me

Yep, snip one of those legs and your good to send the board back.

 

[WarEagleAU]

Cool deal. Btw, I have talked with several reps but havent asked for a supervisor. I want to see what Tim responds with.

 

[thebeephaha]

Yep, snip one of those legs and your good to send the board back.

My luck it would get shipped back with one of those little arrows pointing towards it as if saying "you effed it up".

 

[WarEagleAU]

haha! Probably not. They had the thing forever and a day with my exact description of the problem and it still took them 10 business days and they are in Indiana!!

 

[Ketxxx]

If a board goes awol, my logic is the user is within their right to do little things like that to ensure they get a working board back. We all know what RMAing a mobo is like :\

 

[WarEagleAU]

Damn straight

 

[DanishDevil]

Whenever I call somebody and the person I'm talking to can't solve the problem, I ask for their supervisor. If the new person asks me a SINGLE thing similar to the last, I ask for their supervisor. Shit gets solved REAL quick.

 

[Ketxxx]

Damn straight

Hell yeah. "The snip" forces them to investigate the board, and tbh if it don't boot for them they dump it in the repairs pile (that becomes RMA stock) and send you back a known working board.

 

[WarEagleAU]

haha, Im on the phone now with Tawanna? (SP?) about to see what can be done.

 

[Ketxxx]

Sounds like a chick.. tell her you want it resolved or your gonna slap her tits into submission

 

[WarEagleAU]

Jee, so far a new case number so far, and she is sending me over to a level 2 tech support agent. Told her I done everything on my end that would cause a problem and the hardware checks out.

 

[Ketxxx]

Just a case number? Push them for a cross shipment. After 3+ weeks they shouldn't have a issue.

 

[WarEagleAU]

I will when I talk to ole dude whenever he answers.

 

[Ketxxx]

Use all the ammo u can to get the shipment. 3+ weeks when they knew exactly what the problem was, a dead board in return, kept waiting on the phone, shipping expenses you havent been refunded for. Give it to em with both barrels!