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Asus RMA=Unacceptable and Appalling

Discussion in 'Motherboards & Memory' started by srsparky32, Apr 27, 2012.

  1. srsparky32

    srsparky32

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    I HAVE WAITED OVER A MONTH FOR THIS

    so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

    [​IMG]

    i pull off the sink and this is all i see here, a load of dried up TIM

    [​IMG]

    NO SCREWS!

    [​IMG]


    DENTS AND STRATCHES on the heatsink!

    [​IMG]

    THERMAL COMPOUND IN THE SOCKET AREA!

    [​IMG]

    [​IMG]

    _____________________________________________________________________________

    wow. do you guys not know how to read? or look at pictures?

    here. let me help you.

    the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

    this is how the board was when i sent it in

    [​IMG]

    as you can see, screws. and cosmetically fine.

    the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used
     
    Last edited: Apr 27, 2012
  2. DannibusX

    DannibusX

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    Never had a problem with ASUS. I will keep buying their products.

    Hopefully you get your issues straightened out.
     
    95Viper says thanks.
  3. DOM

    DOM

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    any before pics ?
     
  4. 95Viper

    95Viper

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    στο άλφα έως ωμέγα
    That is a little harsh, however, I can feel your pain.
    I have never had anything but good service from them, whether RMA or a question.

    Well, for that to happen, it is shameful!

    You don't know what happened to bring about this bad result.

    Maybe, some tech is running around the workshop, wondering where the heck the board he was fixing has gone... while his slack-a** co-worker is napping after working so hard to ship that board to you.

    I would call them up and tell them what has transpired, offer to email them pics, then demand an overnight delivery (paid by them)of an acceptable board and paid return of old board, or see ya in small claims court. I think a judge would like what they see.
    Would be well worth the court fees.

    It's just my opinion though, I would not diss ASUS, as a whole, because of one incident.
     
    qubit says thanks.
  5. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    They fixed my M3A78-CM within 2 weeks and it works perfect, been crunching 24/7 for months now. The board would FAIL to even attempt to power on and they some how fixed it. Hell they fixed my buddies 5870 V2 that had damaged PCIex connector and didn't say a word about it.
     
    Crunching for Team TPU
  6. Maban

    Maban

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    I was put off permanently by their tech support not more than one hour ago. I am going to RMA my board and sell my replacement as soon as possible. I've never had a problem with their RMA though. Worst thing I've seen from ASUS RMA is the use of thermal adhesive. Which really wasn't that big of a deal.
     
  7. OneMoar

    OneMoar

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    dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
    /me points at the door
    incase none of the above applys ...
    Don't shop off ebay .. .better luck next time
     
    Last edited: Apr 27, 2012
  8. arnoo1

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    Seriously that's facked mate, i also hate asus,i had to much crappy unstable boards( crappy mem controlles, or boards that went in to flames when booted), and my gfx can't oc all, never asus for , mobo's gigabyte, gfx evga next time
     
  9. caleb

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    Its not actually ASUS directly that did it. They have partner companies in each country that do their dirty work for them. Try and RMA it again asking for a new replacement.
    As I see it they glued the north bridge cooler instead of screws - sure it looks cheap but they can say its as good as the other thing. Fact is that as long as it works OK that kinda stuff is not important. The only bad thing is that it looks cheap.
    Everybody tries to save $$$ nowdays and the best way is on support :) If that company gets shit money for what they do from ASUS they go the same way and do cheap work.
     
  10. Yo_Wattup New Member

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    Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new.
     
  11. the54thvoid

    the54thvoid

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    Hopefully you are right with what you've said. If it was bought outside of Asus' retail channel or 2nd hand etc then yes, no fall back.

    But you're assuming he bought it 2nd hand. The guy needs to tell us where he bought it from so we can make a well judged comment.

    If he RMA'd it to Asus as he implies, then they are obliged to return it in the condition they received it.

    More info required from srsparky32
     
  12. InnocentCriminal

    InnocentCriminal Resident Grammar Amender

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    Just my 2 pence...

    I've only ever had great service when RMA'ing anything with ASUS. They've been great on the phone and brilliant in amending any issues quickly.

    Guess it maybe country dependent.

    Even when inquiring about products they've always been helpful. Once I asked if I could buy an I/O shield for P5E3 and they sent me one for free. I wasn't in warranty, and the mainboard came from this very forum.
     
  13. mm67

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    Where did you get the idea that he bought board looking like that, that's the board that Asus sent him as a replacement board.
     
  14. Jetster

    Jetster

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    Thats what I thought he was saying. That it looked ok when he sent it in to ASUS RMA
     
  15. Cotton_Cup

    Cotton_Cup

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    lol maybe that's a glue hehehehe.

    go RMA it my friend, they should cover both shipping cost, and an overnight delivery asap.
     
  16. AphexDreamer

    AphexDreamer

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    Incompetent people exist, you come across them from time to time and those are usually the results they bring to the table.
     
  17. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

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    Sorry this is false! I purchased a NON working Asus board from ebay and they happily RMAed it because they go by serial number and if the serial number is STILL under warranty and the board has no PHYSICAL damage then they will RMA it with no questions.
     
    Crunching for Team TPU
  18. redeye

    redeye

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    aside from being patient while awaiting the email RMA chain-of-events to happen... no problems with ASUS. advanced MB replacement was great.

    first a service request.. then you get the ok to.. one week
    send an advanced replacement request.. one week
    then fax the advanced replacement form that they email to you... one week
    then you get the MB, and then send the old one back... (within two weeks)

    i RMA'd a 990fx sabertooth because slot 1 pcie was stuck at 8x. and the audio died too ( that didn't matter because I was using digital out.

    Everythings all well and Good with ASUS... i will buy another MB from them (ok, i only Buy Motherboards from them.)
     
  19. Raw

    Raw

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    Hey, why do you always dis-respect people like this, in public?
    Not too cool.
     
    Last edited: Apr 27, 2012
    Rowsol and BlackOmega say thanks.
  20. cadaveca

    cadaveca My name is Dave

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    2 missing screws, and some thermalpaste, and you are this upset?


    Tell me something, does it work at least? I mean, don't get me wrong, it IS kinda crappy, but at hte same time, thermal paste like that = non-issue. wipe it with a rag.

    Teh missing screws...yeah, unfortunate. But rather than ranting, I'd be sending an email asking for a repalcement heatsink and the mounting hardware. NO big deal...
     
  21. srsparky32

    srsparky32

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    wow. do you guys not know how to read? or look at pictures?

    here. let me help you.

    the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

    this is how the board was when i sent it in

    [​IMG]

    as you can see, screws. and cosmetically fine.

    the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used
     
  22. AthlonX2

    AthlonX2 HyperVtX™

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    So instead of wasting time ranting at us contact Asus and see what they will do. We are not Asus and can do nothing to help you
     
  23. OneMoar

    OneMoar

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    I call total bullshit
    who did you buy it from ... take it up with them ...
     
  24. LDNL

    LDNL

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    Send it back, and add the first and second picture that was taken of the motherboard and add text: Before / After your RMA.
     
  25. bogmali

    bogmali Moderator Staff Member

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    Really?
     

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