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ASUS Xonar_Xense: RMA Issues

Discussion in 'Audio, Video & Home Theater' started by Fire488, Jan 8, 2013.

  1. Bo$$

    Bo$$ Lab Extraordinaire

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    Personally it would say to me that newegg made an error with the warranty info. I do think it is poor of both companies to have acted the way they have. You also got to understand they don't sell super huge quantities of $300 sound card combos, so it isn't that suprising they dont have stock, but still to claim out of warranty is poor
  2. AsRock

    AsRock TPU addict

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    Well i hope some one stands up and owns up to their error.. Maybe i missed it did newegg get back to you ?..

    Although not many people but there on BBB for the same things
    http://www.bbb.org/greater-san-fran...-international-in-fremont-ca-16870/complaints
  3. Fire488 New Member

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    Newegg as well as ASUS says that the product is covered for 3 years. Newegg has been awesome and helpful through this. As for ASUS, they have been arrogant and uncaring about their customer and a good customer at that. ASUS is hoping that i will go away, but they are very wrong. I can be relentless in the name of what is right.
  4. Fire488 New Member

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    Newegg did get back to me and they are very concerned about this issue. Newegg also claims that the 3 year warranty is not a mistake and that ASUS is wrong. I'll keep you posted.
  5. Fire488 New Member

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    I am going to add another complaint to the BBB and see what happens. I have all the facts, including recorded phone calls with the permission of the ASUS tech.
  6. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    well... Let the mudslinging begin. Its all about the 'he said' 'she said'...
  7. crazyeyesreaper

    crazyeyesreaper Chief Broken Rig

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    just another example of terrible ASUS support lol, waiting on RMA number 3 of my Direct Cu II 7970 TOP lulz ill probably never get a properly functioning GPU back. each RMA has resulted in a "repaired product" in worse shape then what i sent out lol.
  8. kiddagoat

    kiddagoat

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    I would see if you can get the headset back from ASUS. I am an owner of the Xense set that you have and when I had issue with my cans cutting out I called Sennheiser instead of ASUS. Sennheiser will send you back another PC-350 but it will have the 3.5mm jacks and not the 1/4" ones.

    Sennheiser is wonderful to work with. The main reason I bought the bundle when I did.
  9. Norton

    Norton WCG-TPU Team Captain

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    FYI- after a little searching I found this contact @ ASUS that may help. His name has popped up on several forums:

    Scott Billings
    Asus Customer Loyalty
    Email: cl-scott@asus.com

    Not sure if anyone here has any experience dealing with him on resolving an ASUS hardware issues....
    Crunching for Team TPU More than 25k PPD
  10. Fire488 New Member

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    That is the contact that wrote to me on another board. I did PM him and he will get back to me on Monday. (I hope)
  11. johnspack

    johnspack

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    I think it probably depends on the price of the product too. If my $220 senn 330s crapped out, I probably should just throw them away. If I had 360s or better, I could see getting help. I'm in Canada, so it's an ever bigger pain in the butt for returns. Only US company that gave no hassle at all about that was Corsair. It pays to buy expensive.....
  12. OneMoar

    OneMoar

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    the HD350's are nothing special at all id go so far as to call them overpriced (certainly not 300 dollors priced )
    you have plenty of far better options in the sub 150 dollar market
    http://www.amazon.com/dp/B004ZG9TMA/?tag=tec06d-20

    http://www.amazon.com/dp/B000CMS0XU/?tag=tec06d-20
    everybody raves about senheiser but generally there overpriced
    and if you are on a tight budget you absolutely can not go wrong with these
    http://www.amazon.com/dp/B0013P3ZOE/?tag=tec06d-20 don't let the price fool you these little jewls have quiet the following on headfi
    I am not a fan of 'headsets' its far to easy to build/adapt a microphone to turn a pair of 'headphones' into a 'headset'
  13. Garage1217

    Garage1217

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    More than likely a broken cable. As others have stated - standard jacks / easy to buy adapters. Find someone on head-fi that will repair them for you. Ok headphones, nothing special or awesome at all. Had owned HD380's and pxc350's (just sold the 350's) in that style. Would not be hard to mate up other headphones to that card or have sennheiser repair them.

    Sucks that they failed, sorry to hear it. The lower end senns are in fact generally overpriced I can agree with that. Once you break into... their better cans, then I am pretty pleased with their prices. 650's are one of my favs and generally listen to the most.

    Some cheap with velour pads. Bottom end may be light but will be super comphy for extended gaming.
    http://www.ebay.com/itm/Sennheiser-...5?pt=US_Computer_Headsets&hash=item4ac02d04cd

    Adapters 1/8 to 1/4 adapters can be found anyplace.. even radioshack, frys, ebay... dirt cheap.
    http://www.ebay.com/itm/Free-shippi...ablet_eReader_Accessories&hash=item2c672fae82
    Last edited: Jan 13, 2013
    OneMoar says thanks.
  14. Fire488 New Member

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    Not to sure what the HD 350's are...I have the PC 350's that were modified by Sennheiser for ASUS. I have some very high end headphones that I use for music (like the ones you listed). They are NOT for gaming since they only produce stereo separation and do not do surround very well. The Sennheiser PC350's, with the help of the sound card and software, do produce separation and surround very, very well. Their sound quality in all areas of reproduction is headphone quality or better. They are headphones with a built in mic.
    I just feel that since it says on Newegg and ASUS's site that I am covered for 3 years that I should be covered.
  15. Fire488 New Member

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    I feel that it is in the inline mute switch and volume controller. I inspected the wire and it seems fine.
    I have not asked Sennheiser for an estimate yet.
    I have no problem spending the money on good cans either, but keep in mind I use these for gaming and regular headphones do not cut it.
    For gaming you cannot do better than the PC 350's for gaming. The modified version that i have is even better. I just want them repaired or replaced.

    I'm stuck with my son's XBox headset the Turtle Beach Earforce X11's and they absolutely suck in my opinion.
  16. OneMoar

    OneMoar

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    ASUS's RMA dept sucks its quiet-possible that they simply don't make that model or can't get one
    and protip surround over headphones is a cheap mixer trick its nothing special its nothing impressive and I would't use it if it was the last way to get audio into my ears on earth :shadedshu
    and the only differnce between the Xense and the pc350 is they adjusted the gain level in the audio drivers meaning ANY pc350 is gonna sound exactly the same
    the PC350 isn't even good tho if you think its the best gaming headset you have ever heard ... then you need to seriously need to check out some higher end stuff
    but if you insist here
    http://www.head-fi.org/t/406187/modding-the-sennheiser-pc350-headset
    Last edited: Jan 14, 2013
  17. kiddagoat

    kiddagoat

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    I love how this is a thread about RMA issues with ASUS and somehow has turned into a discussion about the headset, how's it alright/crap/bad/whatever, and no insight in the past 4 posts excluding my own about getting the OP some resolution.

    If you aren't helping the solution, you are part of the problem.

    To the OP: I just recently sent my Xense headset to Sennheiser and they are covering it under their warranty. I would just get the set back from ASUS. I wouldn't even mess with them.

    Having to deal with ASUS on a daily basis for their laptops gives me all the insight I need into their customer service/support. It is none existent. They are really slow and lazy to reply to anything. I have had numerous times where they take over a month to give part information. RMA service takes 2-4 weeks. Highly inefficient and just ridiculous.

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