I got 2 defective parts from newegg . Zerotherm Nirvana 120mm and Corsair 650TX PSU . SO i sent them for RMA, same day i talk to their representative . He refunds me money for those , and i order same parts again and give him the order no. . He adjusts the order and adds free overnight shipping and also gives $20 discount , coz the day i bought the PSU , its was on sale .