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BSOD in new adobe flash or firefox ?

Discussion in 'General Software' started by RuskiSnajper, Jun 20, 2012.

  1. RuskiSnajper

    RuskiSnajper

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    Seems like something's playing dirty.

    The bugcheck points to win32k.sys which is obviously not the cause of the problem, but it does list firefox.exe as the process.

    The dump is full 16 GB. And no, nothing is wrong with this computer.

    The BSOD happend twice a week, when watching flash video, and having stuff open. But it never crahsed in games, it crashed precisely when viewing web video.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Complete Dump File: Full address space is available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;C:\Symbols;symsrv*symsrv.dll*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Symbols
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c4e000 PsLoadedModuleList = 0xfffff800`02e93670
    Debug session time: Tue Jun 19 20:00:13.678 2012 (UTC + 2:00)
    System Uptime: 0 days 11:00:41.896
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    .....
    Loading unloaded module list
    ........
    Loading Wow64 Symbols
    ................................................................
    .............................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {5003, fffff70001080000, 103b2, 4822015}
    
    
    "kernel32.dll" was not found in the image list.
    Debugger will attempt to load "kernel32.dll" at given base 00000000`00000000.
    
    Please provide the full image name, including the extension (i.e. kernel32.dll)
    for more reliable results.Base address and size overrides can be given as
    .reload <image.ext>=<base>,<size>.
    Unable to add module at 00000000`00000000
    Probably caused by : win32k.sys ( win32k!vSolidFillRect1+14f )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000005003, The subtype of the bugcheck.
    Arg2: fffff70001080000
    Arg3: 00000000000103b2
    Arg4: 0000000004822015
    
    Debugging Details:
    ------------------
    
    
    "kernel32.dll" was not found in the image list.
    Debugger will attempt to load "kernel32.dll" at given base 00000000`00000000.
    
    Please provide the full image name, including the extension (i.e. kernel32.dll)
    for more reliable results.Base address and size overrides can be given as
    .reload <image.ext>=<base>,<size>.
    Unable to add module at 00000000`00000000
    
    BUGCHECK_STR:  0x1a_5003
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800c79e9c0 -- (.trap 0xfffff8800c79e9c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000077dbfd8 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff960000aa393 rsp=fffff8800c79eb50 rbp=00000000ffffffff
     r8=0000000000000016  r9=00000000077db418 r10=0000000000000049
    r11=0000000000000781 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac pe cy
    win32k!vSolidFillRect1+0x14f:
    fffff960`000aa393 48894828        mov     qword ptr [rax+28h],rcx ds:d750:c000=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002c5e74c to fffff80002ccac40
    
    STACK_TEXT:  
    fffff880`0c79e858 fffff800`02c5e74c : 00000000`0000001a 00000000`00005003 fffff700`01080000 00000000`000103b2 : nt!KeBugCheckEx
    fffff880`0c79e860 fffff800`02cc8d6e : 00000000`00000001 00000000`077dc000 fffffa80`0ce0c500 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x46f0d
    fffff880`0c79e9c0 fffff960`000aa393 : fffff960`000aa244 fffff900`c0f30670 00000000`00000000 00000000`077d0000 : nt!KiPageFault+0x16e
    fffff880`0c79eb50 fffff960`000aa124 : fffff880`0c79efa0 fffff880`00000781 00000000`077d0000 00000000`00000000 : win32k!vSolidFillRect1+0x14f
    fffff880`0c79eb90 fffff960`00085d99 : 00000000`00000005 fffff880`0c79efa0 00000000`00000000 fffff880`00000000 : win32k!vDIBSolidBlt+0x204
    fffff880`0c79ed70 fffff960`0006f919 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff900`c0f30670 : win32k!EngBitBlt+0x79d
    fffff880`0c79ee80 fffff960`0006f500 : 00000000`00000000 fffff880`0c79f2a0 fffff880`0c79f110 fffff900`0000f0f0 : win32k!GrePatBltLockedDC+0x2f9
    fffff880`0c79ef30 fffff960`002473e8 : fffff880`0c79f110 fffff800`02f6e2a2 00000000`0011cc90 fffff960`00000000 : win32k!GrePolyPatBltInternal+0x2ec
    fffff880`0c79f080 fffff800`02cc9ed3 : 00000000`0011c3d8 00000000`00f00021 00000000`0011cc90 00000000`00000001 : win32k!NtGdiPolyPatBlt+0x308
    fffff880`0c79f1b0 00000000`73a704ca : 00000000`73a4ff46 00000000`00000000 00000000`73a561c2 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0011c3b8 00000000`73a4ff46 : 00000000`00000000 00000000`73a561c2 00000000`00000000 00000000`00000028 : wow64win!NtGdiPolyPatBlt+0xa
    00000000`0011c3c0 00000000`73a9cf87 : 00000000`002eab14 00000000`fffdb000 00000000`fffdd000 00000000`fffdd000 : wow64win!whNtGdiPolyPatBlt+0x9a
    00000000`0011c420 00000000`73a22776 : 00000000`00200246 00000000`73a98e32 00000000`00200246 00000000`002e0023 : wow64!Wow64SystemServiceEx+0xd7
    00000000`0011cce0 00000000`73a9d07e : 00000000`002ecd10 00000000`73a21904 00000000`00000020 00000000`73a2198b : wow64cpu!TurboDispatchJumpAddressEnd+0x2d
    00000000`0011cda0 00000000`73a98a40 : 00000002`00000000 00000000`0011dad0 00000018`002ecd50 00000000`773100dc : wow64!RunCpuSimulation+0xa
    00000000`0011cdf0 00000000`73a62c4e : 00000000`0011d170 00000000`00000002 00000000`0011dad0 00000000`00000020 : wow64!Wow64KiUserCallbackDispatcher+0x204
    00000000`0011d140 00000000`77171225 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : wow64win!whcbfnDWORD+0xe2
    00000000`0011db30 00000000`73a7013a : 00000000`73a6281b 00000000`0000c227 00000000`73a454b0 00000000`73a45358 : ntdll!KiUserCallbackDispatcherContinue
    00000000`0011dbb8 00000000`73a6281b : 00000000`0000c227 00000000`73a454b0 00000000`73a45358 00000000`0000000f : wow64win!ZwUserDispatchMessage+0xa
    00000000`0011dbc0 00000000`73a4c0f7 : 00000000`002ecdb0 00000000`002ecdec 00000000`fffdb000 00000000`fffdd000 : wow64win!Wow64DoMessageThunk+0x8b
    00000000`0011dc00 00000000`73a9cf87 : 00000000`002ecda0 00000000`002ec70c 00000000`fffdb000 00000000`73aafbfc : wow64win!whNtUserDispatchMessage+0x33
    00000000`0011dc70 00000000`73a22776 : 00000000`74fd0735 00000000`73a90023 00000000`00200246 00000000`002ecd98 : wow64!Wow64SystemServiceEx+0xd7
    00000000`0011e530 00000000`73a9d07e : 00000000`00000000 00000000`73a21920 00000000`0011e7c0 00000000`7714ecd1 : wow64cpu!TurboDispatchJumpAddressEnd+0x2d
    00000000`0011e5f0 00000000`73a9c549 : 00000000`00000000 00000000`00000000 00000000`73a94ac8 00000000`7ffe0030 : wow64!RunCpuSimulation+0xa
    00000000`0011e640 00000000`77164956 : 00000000`003c33e0 00000000`00000000 00000000`77252670 00000000`77225978 : wow64!Wow64LdrpInitialize+0x429
    00000000`0011eb90 00000000`77161a17 : 00000000`00000000 00000000`77164061 00000000`0011f140 00000000`00000000 : ntdll!LdrpInitializeProcess+0x17e4
    00000000`0011f080 00000000`7714c32e : 00000000`0011f140 00000000`00000000 00000000`fffdf000 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x29220
    00000000`0011f0f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!vSolidFillRect1+14f
    fffff960`000aa393 48894828        mov     qword ptr [rax+28h],rcx
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  win32k!vSolidFillRect1+14f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f10ff24
    
    FAILURE_BUCKET_ID:  X64_0x1a_5003_win32k!vSolidFillRect1+14f
    
    BUCKET_ID:  X64_0x1a_5003_win32k!vSolidFillRect1+14f
    
    Followup: MachineOwner
    ---------
    
     
  2. the54thvoid

    the54thvoid

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    I had a couple of PC crashes after the 11.3 flash player download. I checked online and there seems to be a few adobe flash / firefox issues with the newer 11.3 version.

    That being said, it seems to have gone back to being stable for me now...
     
  3. RuskiSnajper

    RuskiSnajper

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    It is also good to point out that this BSOD is the second one, i've only saw the first one (not my PCs so stuff getting installed and updated regularly i can't know) it was PAGE_FAULT_IN_NONPAGED_AREA ... then i setup the pagefile for full memory dump in hope to catch it in future, as this is most obviously likely a software cause i knew it would happen again soon, seems like the second BSOD was VISTA_DRIVER_FAULT ... which is pointing to that this is some complex bug that just runs around the PC ... i've noticed the new flash uses a spearate plugin FlashPlayerPlugin_11_3_300_257.exe at C:\Windows\SysWOW64\Macromed\Flash ... so the firefox's plugincontainer.exe is much smaller and most of the mem alloc is in the flash plugin process.

    I do not have any windows events or bugcheck for the first BSOD (like it never happend), that's because the dump recovery is not operational if the pagefile is disabled.


    When people say PC crash it's pretty confusing, there are many different ones. I assume you do not have full memory dump enabled because it requires registery tweak to be selectable in UI. Can you please upload the minidump somewhere, it's in C:\Windows\Minidump ... and if you don't which one it is, all of them in RAR, and then go into Event Viewer and tell me those bugchecks which you think are the recent BSODs about flash, and then try to recall what kind of BUCKED_ID it was (the text in CA_PS in bsod)
     
    Last edited: Jun 20, 2012
  4. the54thvoid

    the54thvoid

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    Checked my mini dump files and all are in May last month. FTR, it did again just there as I was browsing and interestingly enough there was a flash video embedded in the page. I get a red/white horizontal line screen of death.

    I know it's flash(11.3)/firefox via checks elsewhere online through support and also by disabling the flash plug in. One fix is to roll back to 10.3 version.

    Anymore tech stuff regarding files, I'm hopeless at. But system was perfectly stable otherwise until the flash update a few days ago.
     
  5. RuskiSnajper

    RuskiSnajper

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    New BSOD

    I have been working in SC2 Editor for some time, the BSOD happened in the next 5 minutes of viewing some youtube videos.


    Code:
    
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\DUMP1ec6.tmp]
    Kernel Complete Dump File: Full address space is available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;symsrv*symsrv.dll*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e4f670
    Debug session time: Wed Jun 20 16:49:12.081 2012 (UTC + 2:00)
    System Uptime: 0 days 6:42:48.298
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffffab013503de8, 1, fffff88009fb2eea, 5}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!DXGFASTMUTEX::Acquire+1a )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffab013503de8, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff88009fb2eea, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS:  fffffab013503de8 
    
    FAULTING_IP: 
    dxgmms1!DXGFASTMUTEX::Acquire+1a
    fffff880`09fb2eea f00fc14308      lock xadd dword ptr [rbx+8],eax
    
    MM_INTERNAL_CODE:  5
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    MODULE_NAME: dxgmms1
    
    FAULTING_MODULE: fffff88009fad000 dxgmms1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800733a590 -- (.trap 0xfffff8800733a590)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000001 rbx=0000000000000000 rcx=fffffab013503de0
    rdx=fffffa80134b4010 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88009fb2eea rsp=fffff8800733a720 rbp=fffffa8011880620
     r8=fffffa8012bdea01  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000070 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac po nc
    dxgmms1!DXGFASTMUTEX::Acquire+0x1a:
    fffff880`09fb2eea f00fc14308      lock xadd dword ptr [rbx+8],eax ds:e060:0008=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002c313bf to fffff80002c86c40
    
    STACK_TEXT:  
    fffff880`0733a428 fffff800`02c313bf : 00000000`00000050 fffffab0`13503de8 00000000`00000001 fffff880`0733a590 : nt!KeBugCheckEx
    fffff880`0733a430 fffff800`02c84d6e : 00000000`00000001 fffffab0`13503de8 00000000`00000000 fffffab0`13503de0 : nt! ?? ::FNODOBFM::`string'+0x44791
    fffff880`0733a590 fffff880`09fb2eea : 00000000`00000002 fffffa80`1058e060 fffffa80`105a1658 00000000`00000002 : nt!KiPageFault+0x16e
    fffff880`0733a720 fffff880`09fd0fba : fffffa80`00000038 fffff8a0`118f2d60 00000000`00000000 fffff880`035d7180 : dxgmms1!DXGFASTMUTEX::Acquire+0x1a
    fffff880`0733a760 fffff880`09fcdee4 : fffff8a0`118f2d60 fffffa80`11880620 fffffa80`105d3000 fffffa80`105cde60 : dxgmms1!VIDMM_GLOBAL::EvictAllocation+0x2e
    fffff880`0733a7a0 fffff880`09fcaed3 : 00000000`00000000 fffffa80`135d0208 00000000`0000002f 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x218
    fffff880`0733a7d0 fffff880`09fe565d : 00000000`00000000 fffff8a0`14a34b00 fffffa80`00000003 fffffa80`12bdeae0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x43f
    fffff880`0733a9a0 fffff880`09fe5398 : fffff880`035dbf40 fffff880`09fe4d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`0733ab90 fffff880`09fe4e96 : 00000000`00000000 fffffa80`1350f0f0 00000000`00000080 fffffa80`105a1010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`0733abc0 fffff800`02f21fee : 00000000`01e9d1b1 fffffa80`1058e060 fffffa80`0ca5d040 fffffa80`1058e060 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`0733ac00 fffff800`02c785e6 : fffff880`035d7180 fffffa80`1058e060 fffff880`035e1fc0 fffff880`01657cb0 : nt!PspSystemThreadStartup+0x5a
    fffff880`0733ac40 00000000`00000000 : fffff880`0733b000 fffff880`07335000 fffff880`0733a540 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!DXGFASTMUTEX::Acquire+1a
    fffff880`09fb2eea f00fc14308      lock xadd dword ptr [rbx+8],eax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  dxgmms1!DXGFASTMUTEX::Acquire+1a
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!DXGFASTMUTEX::Acquire+1a
    
    BUCKET_ID:  X64_0x50_dxgmms1!DXGFASTMUTEX::Acquire+1a
    
    Followup: MachineOwner
    ---------
    
    
    
     
  6. TheMailMan78

    TheMailMan78 Big Member

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    Try using IE and veiw the same videos. I'm willing to bet the new flash isnt playing nice with Firefox.
     
  7. D007

    D007

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    I'd uninstall flash using flashes uninstaller, you can download that..
    Then reinstall the latest version.
    Also try disabling video acceleration in flash.
    I was having shit tons of problems with flash crashing, a bsod and just all around aggravating stuff.
    Really seems to have helped a lot..
    *Crosses fingers*
     
  8. the54thvoid

    the54thvoid

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    This. It's what I've been saying - it's been around the net already, release 11.3 isn't too friendly with Firefox.
     
  9. Radical_Edward

    Radical_Edward

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    Agreed, I built a machine not too long ago for a friend and he's had strange firefox issues ever since the new adobe flash came out and he installed it. Hopefully the new version plays nicer with firefox.
     
    Crunching for Team TPU
  10. TheMailMan78

    TheMailMan78 Big Member

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    This is the kinda stuff I'm happy I just use IE9.
     
  11. Steevo

    Steevo

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    Adobe (or whatever called DirectX) hardware acceleration using DirectX in that last case that then decided to write to an area that it didn't allocate or have access to.

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx

    Or you have hardware that is failing.

    do you have the driver list that you can match up the source to write addresses?

    The driver, or software at this memory address fffff88009fb2eea made the call to the following memory address which it had NOT been allocated, or the driver at the above location didn't have rights to access said memory.
    fffffab013503de8


    Provide those and we can tell if it is a driver issue, software, or what is actually causing the problem.

    Your first bugcheck is a unknown memory management error. Code 1A, subtype 5003


    Run checkdisk, scan your computer for infections too.
     
    10 Million points folded for TPU
  12. Yo_Wattup New Member

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    Wouldnt happen to be mining bitcoins at the same time as the crashes would you?
     
  13. RuskiSnajper

    RuskiSnajper

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    I can confirm this is firefox and flash, another computer does have older version of FF 12.0 and it does not make BSODs

    And the whole problem is pretty darn blowing up on the web, but i havent seen anyone complaing about BSODs (there are reports but those are all unrelated +1year old), maybe people are so stupid thinking it's their PC hardware/drivers.
     
    Last edited: Jun 23, 2012

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