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Business Telecoms system recommendations...

Discussion in 'Networking & Security' started by twicksisted, Jan 4, 2013.

  1. twicksisted

    twicksisted

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    I have an online retail business which I've been growing for the last two years. Im in the UK and the freephone number prefix for customers to call us is 0800 which I can port to any phone number/system.
    I want to build a computer/server/nas that I can install software on to run the telephones.
    What im looking for is a business system when a customer calls they get to choose the department they want to speak to and go into a queue if no one is available.

    Currently we are pretty small and it will be for two internal telephones (two sales people)... but as we grow this would expand and I'd like to have functionality for when this happens and not to have to migrate to another system.

    Any reccomendations out there? Cost is king (If theres something that we can use that dosent have a monthly payment and we can buy the license to outright that would be perfect).
  2. cadaveca

    cadaveca My name is Dave

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    Your telephone provider can do all this for you for a modest fee. You can even get different rings for different numbers that the call is incoming to.

    Well, that's what I do, anyway. :p


    There's a bunch of office-grade phones that can do that as well.
  3. NdMk2o1o

    NdMk2o1o

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    Agree with cadaveca, just buy a service from a provider.

    To buy, install, manage and run your own system would cost a lot more than buying from a service from a service provider who specialises in telephony systems.

    Think of it this way, most business models are reliant on regular customers as opposed to one off purchases, why should your outgoings be any different?
  4. twicksisted

    twicksisted

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    It wouldnt neccesarily be buyng and installing a new system... I was thinking of software on a server/pc connected to IP phones that can run a waiting list, answering machine, menu system.... I have lots of parts to build the server and plenty of space, power to run it... also i only need two phone lines at this stage and being IP phones would only need a network cable/router to extend them in future.

    Surely that has to be simpler, cheaper than going monthly subscription on another provider when i already have the phone number in place?
  5. cadaveca

    cadaveca My name is Dave

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    Then you need to buy a PBX. Or run PBX software. That acronym should get you headed in the right direction.


    For me personally, I pay less than $25 a month, and when something goes wrong, it's not up to me to fix. That is why I pay monthly, not having to service equipment myself.

    But I totally get where you are coming from wanting to have your own hardware.
    twicksisted says thanks.
  6. twicksisted

    twicksisted

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    cool thanks for the suggestions everyone :)
    I guess its research time on goooooogle

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