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CPU temp sensor defective, RMA???

Discussion in 'General Hardware' started by KBD, Apr 16, 2009.

  1. KBD New Member

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    I had the Intel e8600 for several months now and every program i used to measure the temps for both cores always reads constant 39C, whether its idle or load, overvolted or undrvolted.The general CPU temp does change when i use Everest to monitor temps but the cores never. So i think that the temp sensor is no good. Is this reason enough for an RMA, will Intel accept it?
     
  2. alexp999

    alexp999 Staff

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    Doesnt sound good, you tried the sensor test in Realtemp?
     
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  3. HellasVagabond New Member

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    I doubt you can get a replacement for that, let me ask that for ya.
     
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  4. fullinfusion

    fullinfusion 1.21 Gigawatts

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    i had that problem some time ago on my AMD rig..... all i did was pop out the battery and clear the CMOS.... after that i never had the problem since
     
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  5. alucasa

    alucasa

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    I am not sure that grounds for RMA.
     
  6. HellasVagabond New Member

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    Well although INTEL says it is extremely hard for a sensor to be defective ( usually a mainboard issue ) this is the rest of the answer.

     
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  7. KBD New Member

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    No, i havent but i will try it now, good suggestion :toast:


    thnx, will try that next.


    good to see you back, Hellas, i see they let you back on :toast:


    If all else fails i will attempt to RMA, though it could be the mainboard like Intel said but it performs flawlessly so i doubt. Though Intel telling people to return to the store is wrong as no store will accept anything after 30 days, at least in the US. Newegg actually has a 7 day retutn policy for CPUs.
     
  8. HellasVagabond New Member

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    From what my friend told me they will deal with the store directly.
     
  9. KBD New Member

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    ah, i see.


    I also ran the sensor test in Real Temp but i'm not sure if i understand the results. It kept putting different load levels on the CPU but the temp remained the same so i'm not sure if i passed or failed.
     
  10. rockit00

    rockit00

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    Hey, I had the exact same situation in February last year. I got lucky and grabbed one of the first E8400's that were released last year. I installed it in a P35 motherboard that didn't "Officially" support the 45nm CPU at the time. It booted up fine and was noticably faster than the E6750 that it replaced. Speedfan showed 27C at all times for both cores. Core Temp showed temps around 27C at all times. Real Temp showed the same temp at all times also. I kept the E8400 for around a month. It was a good performer but I never felt comfortable with the CPU because I couldn't monitor the temps properly. I was afraid to even try to overclock it. I didn't really know if I had stuck temp sensors or if I needed a new motherboard bios or updated monitoring software! In retrospect I'm convinced I had stuck sensors. I sold mine. You should Sell or RMA that puppy and try a properly functioning CPU.
     
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  11. unclewebb

    unclewebb RealTemp Author

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    KBD: Follow the directions in RealTemp when running the CPU Cool Down Test, sit back for 10 minutes and it will pretty much take care of itself. Post your results when you're done.

    The test runs Prirme and loads your CPU at different load levels so normal sensors should report a different Distance to TJMax at each level of this test. If that doesn't happen then your sensors are sticking.

    Most sensors that stick at lower temperatures start working at higher temperatures but you might need to get your core temperature up over 60C before they move. Intel designed these sensors to control thermal throttling and all of them seem capable of doing that.

    Being able to use them to report core temperatures is more like a bonus feature. Intel doesn't approve of any software like Core Temp or RealTemp or whatever that reads these sensors. They're not obligated to replace your CPU since their sensors are doing what they are designed to do; control thermal throttling and that's it.

    http://www.fileden.com/files/2008/3/3/1794507/RealTempBeta.zip
     
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  12. rockit00

    rockit00

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    Hey KBD, did you get those temp issues sorted yet? I may be in the market for an E8600 myself soon.
     
  13. 3870x2

    3870x2

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    Those are superior grounds for RMA, the product is defective. There is a reason a CPU sensor is put on there, and it is not to be neglected. RMA it. Then again on the other hand, maybe you have a very consistently cool processor?
     
  14. KBD New Member

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    Sorry guys for the late reply, i havent been around lately. Yes, i did resolve it. And im not even sure how. I belive that clearing CMOS might have done it. I also followed UncleWebb's instructions for the CPU Cool Down Test and the temps started changing when i ran Prime95 and the test for a second time. Now every temp monitoring program reads the core temps. Right now core load temps are 43-45C, CPU at 3.8 at the moment but i only ran Prime for the duration of the test. I will go back to overclocking and more testing so temps will prolly be highrer.
     
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  15. rockit00

    rockit00

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    Hey, that is great news! It would appear that stuck sensors can be un-stuck. It also appears that an E8XXX series CPU with stuck sensors is functioning properly and does not warrant an RMA. Thank you and unclewebb for the good work.:toast:
     
  16. unclewebb

    unclewebb RealTemp Author

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    That's rarely true. The sticking point of most stuck sensors doesn't change for the life of the processor no matter what board or bios version you use.

    What usually happens is summer comes along so your core temperatures go up a little and they get into a range where they start to work more or less properly. It would be a good idea to run a cool down test now and during the winter so you'll have a baseline to compare to.

    Stuck sensors isn't a reason for an RMA. Intel only uses these sensors to control thermal throttling and for that purpose, 99.999% of them work fine. Intel never designed these sensors for accurate core temperature reporting. That's more like a bonus feature when it works.
     
  17. rockit00

    rockit00

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    That is good to know. I just started overclocking last year. My current E8500 has sensors that don't stick at any temp. It can be monitored relatively accurately with all the current software. It is excellent for stock mainstream use and excellent for overclocking. I'd like the same (bonus features) in the next E8XXX that I buy. Thanks for the Intel:laugh:, and keep up the good work!
     
  18. Flyordie

    Flyordie New Member

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    but what if the sensor is genuinely stuck and the cooler fails and the CPU burns up because that thermal diode failed?
     

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