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Dell Expands Award-Winning ProSupport to Cover More Brands and Countries

Discussion in 'News' started by btarunr, Feb 23, 2012.

  1. btarunr

    btarunr Editor & Senior Moderator Staff Member

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    To help customers address the inefficiencies and lost costs of managing multiple support vendors, Dell ProSupport for Multivendor has been globally expanded beyond x86 to include support for storage, networking and UNIX products. This expansion also includes support for additional vendors for servers, desktops and laptops. By consolidating support under one service provider, customers can ensure consistent processes and reduce the resources required to manage complex services contracts from multiple vendors, ultimately simplifying IT management and reducing their IT costs.

    “Our customers rely on the expertise, global network and 24x7 availability of Dell ProSupport for their Dell systems and can now experience those same benefits across their entire environment,” said Doug Schmitt, vice president, Dell Services. “With the latest expansion of Dell ProSupport for Multivendor, customers around the world can rely on Dell for all of their support needs. From end-user systems to complex data centers and everything in between, customers will save time and money and receive the same award-winning support they’ve come to expect from Dell ProSupport.”

    This expansion of Dell ProSupport for Multivendor includes coverage for thousands of systems from vendors such as HP, Cisco, NetApp, IBM, Sun, Toshiba®, and more.

    According to Rob Addy, a Research Director with Gartner, “The transition to Integrated Infrastructure Support (IIS) services (AKA Multi-Vendor Services (MVS)) is undeniable. Many end user organizations are actively looking to consolidate their hardware maintenance arrangements to achieve a single point of contact and realize savings related to economies of scale, service level rationalization and reduced contract management overheads.”

    Customers receive 24x7x365 phone support, escalation management and collaborative support leveraging Dell’s global ProSupport infrastructure of more than 30,000 technicians supporting more than 100 countries in 55 languages. Prior to this expansion, Dell ProSupport for Multivendor has provided support for x86 systems from HP, IBM, Lenovo and Acer in North America, South America, Europe, and Asia.

    Key Messages:
    • Dell ProSupport for Multivendor now enables customers around the world to simplify IT management by consolidating hardware support under one service provider
    • Support now extends beyond x86 to cover UNIX, networking and storage from Cisco, Fujitsu, HP, IBM, NetApp, Sun and more
    • Services expanded globally to countries in Latin America, Europe and Asia
     

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