• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Discussion: Rare problem, PC runs on case A but not B

Joined
Nov 27, 2013
Messages
73 (0.02/day)
Worth to mention:
I live in a very old building that does not have any kind of electrical grounding. Everytime I touch metal part of a connected electronic device, mostly my computer, it shocks me. The shock is not hurting, instead, irritating. I sit on carpet while disassembling my stuffs.

Story:
Suddenly my PC wont turn on anymore, lets call it PC_1. So I start removing part by part, from memory, vga, hardisk, cpu, down until only motherboard and psu connected. Still won't turn on. Curious, I took another computer, lets called it PC_2. Removed everything but the motherboard and its psu. Now, I start putting in cpu, memory, vga, hardisk from PC_1 to PC_2 one by one, turns out, they are all works without any problem.

Again, curious, I put away everything from PC_2. So now there are only 2 cases, and 1 set of hardware.

Result:
Assembled everything in PC_1 case: wont turn on, no led, no beep, no nothing
Assembled everything in PC_2 case: works, no problem

Both cases shocks me when I touch any metal parts of it. Small shock, barely noticable; in some places though, strong enough it stings a bit.
The only differences between each cases is the motherboard standoff. PC_1 case have built-in standoff (welded together along the case), while PC_2 have standard removable standoff.

Question:
1. Relating this to my grounding condition, how is this happen?
2. How come it works before?
3. Someone have similar experience?
4. Is there anything like DIY grounding tricks without major electrical work with that copper rod and such.

Thank you :)
 

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.19/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
are you switching the power supplies too? are you sure its not just the power button? tested via shorting the pins on the mobo?
 
Joined
Nov 27, 2013
Messages
73 (0.02/day)
Yep, did that. I also confirm buttons works fine on both cases. Both power supply works in PC_2, do nothing in PC_1.
I going to try assembling PC_1 again and take it to my friend's house. See if it turns on or not.
 
Joined
Jan 2, 2015
Messages
1,099 (0.32/day)
Processor FX6350@4.2ghz-i54670k@4ghz
Video Card(s) HD7850-R9290
Im not sure what the hell is going on but you shouldnt need any extra grounding since your all good once the power supply is connected to the motherboard and plugged into the wall. Strange that the case with built in stand-offs is the one not working because yeah they are welded.
Is it that 1 mobo is working and 1 is not?
 
Last edited:
Joined
Nov 27, 2013
Messages
73 (0.02/day)
@xfia
There is nothing wrong with any hardware on both computer, including the PSU and motherboard. It just magically doesn't work when you assemblied it in case with built-in standoff

Is it normal to get shocked whenever I touch any metal parts of any power-connected peripherals?
Because it shouldn't be, if the power outlet has proper grounding. In my office, I can touch any metal parts insides my PC while it turned on without getting shocked.
Days ago, my friend brings his macbook to my place, plug the charger, and it shocks him just by touching his mac.
Grounding a whole building requires hiring technician and quite costly.
 

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.19/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
i'm going to say the grounding issues are causing the problem, since one case must be earthing differently to the other.

other than using earthed outlets, you probably cant do anything about it.
 
Joined
Mar 15, 2013
Messages
3,630 (0.90/day)
Location
GMT +2
System Name Red Radiance l under construction
Processor 5800x
Motherboard x470 taichi
Cooling stock wrath
Memory TridentZ Neo rgb 3600mhz (2x8 kit)
Video Card(s) Sapphire Vega 64 nitro+
Storage 970 evo nvme
Display(s) lc27g75tq
Case tt core x5 tge
Audio Device(s) sennheiser's pc323d usb soundcard
Power Supply corsair AX860i
Mouse roccat burst pro
Keyboard roccat ryos mk fx
Software windows 10
Joined
Nov 27, 2013
Messages
73 (0.02/day)
Indonesia.
Changing outlets works.. I bring my PC_1 to kitchen, tried plugging into kitchen outlet, turn on, works...
I just don't know whats going on anymore, my kitchen should be same ungrounded as well.
So yeah, going to call technician to ground every single outlets
 
Joined
Mar 15, 2013
Messages
3,630 (0.90/day)
Location
GMT +2
System Name Red Radiance l under construction
Processor 5800x
Motherboard x470 taichi
Cooling stock wrath
Memory TridentZ Neo rgb 3600mhz (2x8 kit)
Video Card(s) Sapphire Vega 64 nitro+
Storage 970 evo nvme
Display(s) lc27g75tq
Case tt core x5 tge
Audio Device(s) sennheiser's pc323d usb soundcard
Power Supply corsair AX860i
Mouse roccat burst pro
Keyboard roccat ryos mk fx
Software windows 10
Indonesia.
Changing outlets works.. I bring my PC_1 to kitchen, tried plugging into kitchen outlet, turn on, works...
I just don't know whats going on anymore, my kitchen should be same ungrounded as well.
So yeah, going to call technician to ground every single outlets
do you get shocked when you touch metal parts of your stove or pc when it is plugged in kitchen
 
Joined
Mar 15, 2013
Messages
3,630 (0.90/day)
Location
GMT +2
System Name Red Radiance l under construction
Processor 5800x
Motherboard x470 taichi
Cooling stock wrath
Memory TridentZ Neo rgb 3600mhz (2x8 kit)
Video Card(s) Sapphire Vega 64 nitro+
Storage 970 evo nvme
Display(s) lc27g75tq
Case tt core x5 tge
Audio Device(s) sennheiser's pc323d usb soundcard
Power Supply corsair AX860i
Mouse roccat burst pro
Keyboard roccat ryos mk fx
Software windows 10
hmmm
how long do you live in this house. did you bought it resently or it is long house. how long is since you have this problem.
what kind of plugs do you have in your house schuko or something else.
 
Joined
Jun 27, 2015
Messages
785 (0.24/day)
System Name Fat NCASE
Processor Ryzen R9 3900X
Motherboard ASUS TUF GAMING B550M ZAKU (WIFI) Edition
Cooling Scythe Fuma with 3 SCYTHE Wondersnail 2400RPM + Arctic MX2
Memory Corsair Vengeance 128GB @3200Mhz Cl16 (32GB X 4)
Video Card(s) Palit RTX 3060 StormX ITX 12GB
Storage MX500 4TB SATA + Toshiba MG08 16TB HDD
Display(s) LG 27UL500 4K monitor
Case Jonsbo W2 black
Audio Device(s) Onboard realtek 1200 & Soundblaster G3 usb
Power Supply ASUS ROG STRIX 850W Gundam Edition
Mouse Elecom wireless mouse :)
Keyboard RK100 Royal Kludge
Software Windows 10 HOME
Benchmark Scores Don't know any benchmark. It runs good enough for me.
Your problem is your house socket does not seem to have an Earth point to ground electronics with exposed metal parts. The solution is to have earth points on all sockets. It is not expensive fix if you have basic wiring skills.

By the way how you power socket look like? Is is just two points only or two pin plugs? If so that is the cause of grounding problems. For a socket to have grounding it needs one more pin called the earth. This is use to ground any excess electricity that leaked to a metal. For two pins plug electronics use what is called double insulation to prevent shocks.
 
Joined
Nov 27, 2013
Messages
73 (0.02/day)
Been here for about 7 years. Had different kind of PC until now but this case with built-in standoff is my first since 3 months ago. Never had any problem before with failures caused by static.
Yep schuko 2 prongs plugs. I did more test again just now, plug into different kind of outlets. Bathroom, garage, bedroom. 3 places, 2 works, 1 doesn't. So random

--edit

I don't have electrical knowledge, gonna call technician later.
Should I change all outlets into 3 pin?
 
Joined
Mar 15, 2013
Messages
3,630 (0.90/day)
Location
GMT +2
System Name Red Radiance l under construction
Processor 5800x
Motherboard x470 taichi
Cooling stock wrath
Memory TridentZ Neo rgb 3600mhz (2x8 kit)
Video Card(s) Sapphire Vega 64 nitro+
Storage 970 evo nvme
Display(s) lc27g75tq
Case tt core x5 tge
Audio Device(s) sennheiser's pc323d usb soundcard
Power Supply corsair AX860i
Mouse roccat burst pro
Keyboard roccat ryos mk fx
Software windows 10
what kind are the sockets you've tried
like this


or like this
 
Joined
Jun 27, 2015
Messages
785 (0.24/day)
System Name Fat NCASE
Processor Ryzen R9 3900X
Motherboard ASUS TUF GAMING B550M ZAKU (WIFI) Edition
Cooling Scythe Fuma with 3 SCYTHE Wondersnail 2400RPM + Arctic MX2
Memory Corsair Vengeance 128GB @3200Mhz Cl16 (32GB X 4)
Video Card(s) Palit RTX 3060 StormX ITX 12GB
Storage MX500 4TB SATA + Toshiba MG08 16TB HDD
Display(s) LG 27UL500 4K monitor
Case Jonsbo W2 black
Audio Device(s) Onboard realtek 1200 & Soundblaster G3 usb
Power Supply ASUS ROG STRIX 850W Gundam Edition
Mouse Elecom wireless mouse :)
Keyboard RK100 Royal Kludge
Software Windows 10 HOME
Benchmark Scores Don't know any benchmark. It runs good enough for me.
the 2nd one, with metal on sides

The metal on the sides of the sockets is the Earth point. Now we know that you are off to a good start as there is less electrical work to do. Now what is left to know it the plug. Does you plug of your PC have metal points at the side?
 
Joined
Nov 27, 2013
Messages
73 (0.02/day)
yes, plug also have metal on sides.

-- edit

opens up one of the plug, cable consists of 2 wire, no wire for ground. The plug accept 3 points
 

Frick

Fishfaced Nincompoop
Joined
Feb 27, 2006
Messages
18,927 (2.86/day)
Location
Piteå
System Name Black MC in Tokyo
Processor Ryzen 5 5600
Motherboard Asrock B450M-HDV
Cooling Be Quiet! Pure Rock 2
Memory 2 x 16GB Kingston Fury 3400mhz
Video Card(s) XFX 6950XT Speedster MERC 319
Storage Kingston A400 240GB | WD Black SN750 2TB |WD Blue 1TB x 2 | Toshiba P300 2TB | Seagate Expansion 8TB
Display(s) Samsung U32J590U 4K + BenQ GL2450HT 1080p
Case Fractal Design Define R4
Audio Device(s) Line6 UX1 + some headphones, Nektar SE61 keyboard
Power Supply Corsair RM850x v3
Mouse Logitech G602
Keyboard Cherry MX Board 1.0 TKL Brown
VR HMD Acer Mixed Reality Headset
Software Windows 10 Pro
Benchmark Scores Rimworld 4K ready!
yes, plug also have metal on sides.

-- edit

opens up one of the plug, cable consists of 2 wire, no wire for ground. The plug accept 3 points

Yeah was gonna say that doesn't mean it's grounded. You might not have ground anywhere.
 
Joined
Jan 2, 2015
Messages
1,099 (0.32/day)
Processor FX6350@4.2ghz-i54670k@4ghz
Video Card(s) HD7850-R9290
well since you have the grounded outlets when your home was built they either got lazy and didnt ground anything or a wiesel ate through the wire
 
Joined
Nov 27, 2013
Messages
73 (0.02/day)
I remember when I replaced one of the outlets long time ago, there were only 2 wires inside the pipe on the wall, the 3rd, ground wire is missing thus not connected to the outlet
 
Joined
Jan 2, 2015
Messages
1,099 (0.32/day)
Processor FX6350@4.2ghz-i54670k@4ghz
Video Card(s) HD7850-R9290
I use to live in a place that didnt have grounded outlets so I moved eventually.. I mean if you rent then dont pay to fix a house that is not yours.
I was able to make my pc work fine with a nice power strip.
Never got shocked liked you but I could make the pc hang just by touching it for a second.
 
Joined
Jun 27, 2015
Messages
785 (0.24/day)
System Name Fat NCASE
Processor Ryzen R9 3900X
Motherboard ASUS TUF GAMING B550M ZAKU (WIFI) Edition
Cooling Scythe Fuma with 3 SCYTHE Wondersnail 2400RPM + Arctic MX2
Memory Corsair Vengeance 128GB @3200Mhz Cl16 (32GB X 4)
Video Card(s) Palit RTX 3060 StormX ITX 12GB
Storage MX500 4TB SATA + Toshiba MG08 16TB HDD
Display(s) LG 27UL500 4K monitor
Case Jonsbo W2 black
Audio Device(s) Onboard realtek 1200 & Soundblaster G3 usb
Power Supply ASUS ROG STRIX 850W Gundam Edition
Mouse Elecom wireless mouse :)
Keyboard RK100 Royal Kludge
Software Windows 10 HOME
Benchmark Scores Don't know any benchmark. It runs good enough for me.
Can you try using a plug with all 3 points wired up? Yes that would mean that grounding is not in use when it is not wired up. Grounding point should be standard in many houses today as it is a very big safety feature in the case of an electrical failure to prevent electrical shocks. Definetly get a an electrician to look at it.

Just a sidenote, the case without the welded standoff works because it is more insulated than the case with the welded stand off. Technically you can make you PC "double insulated" by taping electrical tape on any exposed metal parts like the standoff and the PSU so it would not end up shocking the case. Even so I do not recommend doing that as the PC is not design from the ground up to be like that with this "floating ground" design. It not very safe.
 
Joined
Nov 27, 2013
Messages
73 (0.02/day)
@xfia
pc hang after touching it? hmm, never knew it possible

@MIRTAZAPINE
Thanks I will soon find eletrician to work in my house. Is putting a UPS between outlet and my PC will have some kind of grounding? Aren't they run on DC?
 
Joined
Jan 2, 2015
Messages
1,099 (0.32/day)
Processor FX6350@4.2ghz-i54670k@4ghz
Video Card(s) HD7850-R9290
Yeah it would like flicker and crash too but not at a friends with a brand new house.
You dont actually get grounded if a UPS is not grounded at the wall..
Guess I could say it stabilized things a bit for me or something.
I just mentioned it because old houses can just be that old so the electrician comes to do his thing and then he says something about the foundation, pipes etc.. and 3 building maintenance companies in your realizing you could put a down payment on a modern house or apartment.
 
Joined
Mar 15, 2013
Messages
3,630 (0.90/day)
Location
GMT +2
System Name Red Radiance l under construction
Processor 5800x
Motherboard x470 taichi
Cooling stock wrath
Memory TridentZ Neo rgb 3600mhz (2x8 kit)
Video Card(s) Sapphire Vega 64 nitro+
Storage 970 evo nvme
Display(s) lc27g75tq
Case tt core x5 tge
Audio Device(s) sennheiser's pc323d usb soundcard
Power Supply corsair AX860i
Mouse roccat burst pro
Keyboard roccat ryos mk fx
Software windows 10
aha so problem is that gorunding isnt connected at all.
you can fix it by yourself it isnt hard but you have to be careful and to turn off power before you start workng.
here is guide how to wire schuko plug http://www.howtospecialist.com/installation/electrical/how-to-wire-and-install-an-electric-output/
but most likely wireing in your house dont have grounding cable (green/yellow one) or you wouldnt have problems you have.
in order to fix this you need mains tester like this
, screw driver and some spare wire (0.75-1mm2).
check where is live wire with tester and on socket cover put dot with marker over hole of life wire. turn off power and remove cover. transfer marker dot to the base of the socket (the part that is in the wall) and take out socket base from the wall.
cut ~5cm from spare wire and strip about 1cm insulation from both sides.
wire grounding pin to the nul cable (the one W/O marker dot). if wireing in you house is made properly all life wires should be same coler but still check em with tester for just in case.
tighten bolts of the wires and check with 2 fingers and mid force if you can pull out cables out of their places. if cable popped out reseat it and tighten bolts again.
reseat socket in the wall place cover back turn on power and test all pins with mains tester (grounding pin too). if tester lights on anything beside marked pin you've made a mistake with wireing.
if everything is ok you can test socket with real device. plug it into socket and check if you are shocked from metal parts.
repeat for all sockets in your house.
 
Last edited:
Top