1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

DVD/CD Rom missing from device manager

Discussion in 'General Software' started by autigerfan, Dec 17, 2011.

  1. autigerfan

    Joined:
    Oct 28, 2011
    Messages:
    107 (0.08/day)
    Thanks Received:
    1
    Location:
    Pensacola, Fl
    I have a HP Pavillion dv9000 Entertainment Notebook. AMD Turion(tm) 64 X2 Technology TL-60 2.00 GHz. Ram 3.00 GB and 64-Bit Operating System. I had Windows Vista and did a clean install of Windows 7. While using Vista, I burned important files onto DVDs. After installing Windows 7, my DVD/CD Rom drive is not working.

    I tried to update the drivers but I couldn't find them. I went into Device Manager to update them, but it's missing. I put in both a CD and DVD to see if it would pop-up and nothing. I went to Microsoft and tried their Fix-It and it couldn't find any device. URL here: http://support.microsoft.com/kb/982116. I then went and followed the advice at this site: http://answers.microsoft.com/en-us/...-missing/b768bfbe-652a-43b8-ade3-29969d26b000 and no such luck.

    The only thing that could possibly be a problem is something called a Coprocessor which is giving me an exclamation point in the device manager. I think it's related to a missing driver for the memory card. I'm prompted to go to the HP Company website to udpate it but I get an error message any time that I do so.

    Please help.
     
  2. jagjitnatt

    Joined:
    Oct 19, 2006
    Messages:
    133 (0.04/day)
    Thanks Received:
    32
  3. autigerfan

    Joined:
    Oct 28, 2011
    Messages:
    107 (0.08/day)
    Thanks Received:
    1
    Location:
    Pensacola, Fl
    I booted Windows 7 off a DVD. It worked just fine. It's definitely a driver issue. The problem is that nothing will detect the CD ROM drive so it can be updated. It's as if it doesn't exist in my system.
     
  4. jagjitnatt

    Joined:
    Oct 19, 2006
    Messages:
    133 (0.04/day)
    Thanks Received:
    32
    Install driver for your chipset.
     
  5. JustaTinkerer New Member

    Joined:
    Nov 27, 2011
    Messages:
    272 (0.22/day)
    Thanks Received:
    71
    Location:
    Scotland
    Just wondering is it detected in the BIOS.

    If you have tryed everything you know and you know everything is installed eg: chipset

    Then take a look here, http://support.microsoft.com/default.aspx?scid=KB;EN-US;314060

    my vista install done it a while back and this fixed it.
    Its not the same fix for 7, its done thought the Hardware and Devices troubleshooter.(oh joy :rolleyes: )
     
  6. BrooksyX

    BrooksyX

    Joined:
    Jan 7, 2008
    Messages:
    3,947 (1.48/day)
    Thanks Received:
    569
    I remember running into this issue when building a PC for my ex girlfriends parents. It was a registry issue. Maybe Google that?
     
  7. autigerfan

    Joined:
    Oct 28, 2011
    Messages:
    107 (0.08/day)
    Thanks Received:
    1
    Location:
    Pensacola, Fl
    I updated the chipset and no luck.
    The BIOS is recognizing the CD Rom drive and I've even restored it to default in just in case and no luck.
    I did the website already for Fix-It and no luck.
    I went through the registry and dealt with the UpperFilters and LowerFilters following this site: http://windows7themes.net/dvd-drive-not-recognized-in-windows-7.html. And no luck.

    I'm thinking of checking the cables but this seems like it isn't a hardware issue. Any thoughts?
     
  8. NdMk2o1o

    NdMk2o1o

    Joined:
    Apr 21, 2010
    Messages:
    3,449 (1.88/day)
    Thanks Received:
    922
    Location:
    Redditch, Worcestershire, England
    Have you done a reinstall to see if the problem persists?
     
  9. autigerfan

    Joined:
    Oct 28, 2011
    Messages:
    107 (0.08/day)
    Thanks Received:
    1
    Location:
    Pensacola, Fl
    Yes, I did a reinstall. And nothing.

    I'm thinking maybe this is Santa telling me to get a new laptop for Christmas. :)
     

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)

Share This Page