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Explorer crashing

Discussion in 'General Software' started by Bundy, Jan 28, 2008.

  1. Bundy

    Bundy

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    The past few weeks, whenever i click on some links (i.e. techpowerup forum email notifications) in explorer, it crashes and must be rebooted. I have tried swapping Kapersky firewall with Windows firewall but it doesnt fix the problem. :banghead:can anyone help?

    PS - Cant respond to this post for 8 hours, got to go to work.
     
  2. Snipe343

    Snipe343

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    mine does that, i dont know why it does tho
     
  3. zatblast

    zatblast New Member

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    my only suggestion for the vagueish problem description would be to check the event viewer for something a little... more information if it happens to be there..
    control panel | administrative tools | event viewer check them all for the time of the crash, and try to gather data if possible so that the problem well has a chance of being solved maybe..
     
    Bundy says thanks.
  4. Bundy

    Bundy

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    Thanks Zat. I had never looked at event viewer and it had more info than I thought. Seems the problem was a second computer I was trying to network with. Unplugging the ethernet cable fixed the crashes. Explorer must have been looking in the wrong place I guess.
     
  5. zatblast

    zatblast New Member

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    no problem... never would have expected the network to be at blame though....

    and thanks for the thank xD
     
    Last edited: Jan 29, 2008
  6. Bundy

    Bundy

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    Ahh, you are right. The problem came back again. I'll do some more looking.
     
  7. zatblast

    zatblast New Member

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    hmm okies i should have asked this first but eh owell
    what version of ie is it? if its not 7 by chance... can you upgrade? yes/no works fine for this answer xD

    also can you give a synthesis of the event?

    uh will wait to ask other stuff until these are answered so i dont go wayyyyy out there lol
     
  8. Bundy

    Bundy

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    IE 7.

    If I left click on a link in gmail (e.g. attached) I get a message saying IE has experienced an eror and must shut down. If I right click and open in a new tab, it works fine.

    I also attached what I think is the event.
     
    Last edited: Feb 16, 2008
  9. zatblast

    zatblast New Member

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    okies so the only thing i found was that scrchpg.dll is a part of kispersky and because ie is crashing and thats running, my only suggestion at the momment would be to maybe try uninstalling kispersky, reboot, test to see if it occurs.... and post the results of that if you would


    scratch the stuff i said, stumbled onto a link with a similarish problem, that has instructions on the best way to clean kis and to repair a windows script... might be worth a read

    http://forum.kaspersky.com/lofiversion/index.php/t37549.html
     
    Last edited: Feb 1, 2008
  10. Bundy

    Bundy

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    testing - pls ignore
     
  11. Dr. Spankenstein New Member

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    Sometimes 3rd party apps hanging off IE7 (in Vista) will cause this.

    You could try to disable DEP protection for that app. From the Control Panel-System>Advanced Settings>Performance>Data Excecution Prevention. Add IE7 to the list and reboot.

    If that doesn't work, make sure all your security settings are in good order. Mine kept crashing until I enabled Windows firewall. (Not quite sure why it was disabled by default. Plus Windows Defender needed to be started in the Services.)
     
  12. Bundy

    Bundy

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    Well I've narrowed this down a bit now. Installing Kaspersky starts the problem, uninstalling it removes it.
    Now I got to work out why Kaspersky is playing up. I had a look at their forums and unfortunately it appears people with problems like this arent that welcome:(
    Most web pages are fine. The only reliable place I can get a crash is selecting a TPU link out of gmail. Is TPU a bad site?:D
     
  13. zatblast

    zatblast New Member

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    I dont think the word bad is a definitive word....

    anyways the problem has been solved but not resolved :( but gl in resolving it *doesnt mess with avs much*
     

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