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External detected but can't access

bunnybugs

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i have this WD external 1T HD
it appears to My Computer but if i try to enter it My Computer freezes and goes to Not Responding
also if i try to right click it it also goes to Not Responding

went to device manager - Disk Drives
i am pretty sure it is detected
WD My Passport 0748 USB Device

Portable Devices
WPD FileSystem Volume Driver

please help
 

SuperSoph_WD

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Hey there, bunnybugs!

I'm really sorry to hear about your issue with the WD My Passport.
You mentioned you can see it in the Disk management tool, right? So can you share/take a screenshot of what's the status of the external drive there?
Also while in the device manager, I'd suggest to expand Universal Serial Bus (USB) controllers.
Right-click every device under the USB controllers and then Uninstall them one at a time.
Afterwards restart your computer. Depending on your Windows settings, the OS should install your USB drivers again automatically.
Then plug the My Passport back and see if you can access it this time.
Another thing you can try is performing some tests on the drive using WD Data LifeGuard tool, which will determine if is any damage or bad sectors to worry about:
The software: http://support.wdc.com/product/download.asp?groupid=810
The how-to: http://wdc.custhelp.com/app/answers/detail/a_id/940

Keep me posted with the results. Hope this helped! :)
SuperSoph_WD
 

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make sure you dont have any phones around.. they seem fuck up communications with a couple of external hard drives.
 

bunnybugs

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@SuperSoph_WD

This image is stucked or frozen i mean it doesn't load even though i wait D:


Here's the other one

also tried uninstalling the USBs but not all of them cuz my Mouse and KB is on a USB port >.<
i can't download the software- it says An error has occured.

@de.das.dude
I don't have any phone near the External

Hey there, bunnybugs!

I'm really sorry to hear about your issue with the WD My Passport.
You mentioned you can see it in the Disk management tool, right? So can you share/take a screenshot of what's the status of the external drive there?
Also while in the device manager, I'd suggest to expand Universal Serial Bus (USB) controllers.
Right-click every device under the USB controllers and then Uninstall them one at a time.
Afterwards restart your computer. Depending on your Windows settings, the OS should install your USB drivers again automatically.
Then plug the My Passport back and see if you can access it this time.
Another thing you can try is performing some tests on the drive using WD Data LifeGuard tool, which will determine if is any damage or bad sectors to worry about:
The software: http://support.wdc.com/product/download.asp?groupid=810
The how-to: http://wdc.custhelp.com/app/answers/detail/a_id/940

Keep me posted with the results. Hope this helped! :)
SuperSoph_WD

also i'm kinda having lags when i plug my External now
before it was fine but i dunno what happened >.<
It supposed to be named My Passport if plugged but now it as named H:
also Disk Management doesn't load if the External is Plugged
 
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de.das.dude

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try reinstalling USB drivers?
 

SuperSoph_WD

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Hi again, @bunnybugs!

It sounds like the drive is corrupt from either power issues, or from not being safely removed.
I'd suggest to try to run a disk check from the Command prompt.
Run cmd as administrator > type chkdsk H: /r
This will hopefully fix any bad sectors and recover readable data, and get your WD Passport to respond.
http://technet.microsoft.com/en-us/magazine/ee872425.aspx

Another thing that may be causing this issue is out of date firmware, so I'd recommend to update your firmware from here:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

Keep me posted. I hope this will help you!
SuperSoph_WD
 

de.das.dude

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are you a WD representative? if so you can get an official title added if you ask the mods around here.
 

bunnybugs

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Hi again, @bunnybugs!

It sounds like the drive is corrupt from either power issues, or from not being safely removed.
I'd suggest to try to run a disk check from the Command prompt.
Run cmd as administrator > type chkdsk H: /r
This will hopefully fix any bad sectors and recover readable data, and get your WD Passport to respond.
http://technet.microsoft.com/en-us/magazine/ee872425.aspx

Another thing that may be causing this issue is out of date firmware, so I'd recommend to update your firmware from here:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

Keep me posted. I hope this will help you!
SuperSoph_WD

Currently doing it
C:\Windows\system32>chkdsk H: /r
_

nothing is hapening O.O
 

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Here's the other one

Please click the "Volumes" tab and click the "Populate" button. Do reasonable values show up? I suspect there won't be any volumes listed but does it detect the partition style and capacity correctly? Also make sure that in policies that write caching is disabled. If it hangs when it attempts to populate the info, it's a sign the drive itself could be failing but the controller is a-okay. I would see if you can extract SMART attributes from the drive.

Here is an example:
example.JPG
 

bunnybugs

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Please click the "Volumes" tab and click the "Populate" button. Do reasonable values show up? I suspect there won't be any volumes listed but does it detect the partition style and capacity correctly? Also make sure that in policies that write caching is disabled. If it hangs when it attempts to populate the info, it's a sign the drive itself could be failing but the controller is a-okay. I would see if you can extract SMART attributes from the drive.

Here is an example:
View attachment 59677

i checked that earlier and its all Blank

Update:
the chkdsk H: /r
The type of the file system is NTFS
_
 

Aquinus

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i checked that earlier and its all Blank
It's blank until you click "Populate" and wait for it to do its thing. Clicking populate was part of the instructions unless you're saying that it stays blank even after you click it.
 

SuperSoph_WD

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i checked that earlier and its all Blank

Update:
the chkdsk H: /r
The type of the file system is NTFS
_
Well, in this case I'd try to populate the volume as @Aquinus suggested and see if it works.
If it doesn't, I hope you have the data on your My Passport backed up somewhere else and I'd suggest to format it. Obviously the only thing that is working on it is using the Command prompt, so I'd suggest to format it using these commands:
https://www.techhack.co.uk/2011/03/31/format-a-hard-drive-with-command-prompt/
If this doesn't help and make the drive responsive, I'd suggest you to contact WD's support either by email or phone:
http://support.wdc.com/contact/index.asp?lang=en
and eventually RMA the drive:
http://support.wdc.com/warranty/

Fingers crossed that it will work for you!
SuperSoph_WD
 

bunnybugs

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It's blank until you click "Populate" and wait for it to do its thing. Clicking populate was part of the instructions unless you're saying that it stays blank even after you click it.

Can i do it while doing the check disk?


Update:

is it already done or not yet?
 

SuperSoph_WD

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Can i do it while doing the check disk?
Update:
is it already done or not yet?

No, it's not done yet!
It seems like quite a lot of the files are corrupt and you need to allow the chkdsk to complete the task.
It should ask you to restart your computer after it's done.

Good luck!
 

bunnybugs

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No, it's not done yet!
It seems like quite a lot of the files are corrupt and you need to allow the chkdsk to complete the task.
It should ask you to restart your computer after it's done.

Good luck!


Will update you after its done :)
But i think it might take forever? lool
i really don't know what happened to my HD >.<
 

SuperSoph_WD

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Will update you after its done :)
But i think it might take forever? lool
i really don't know what happened to my HD >.<
I really hope it all works out well for you.
My Passport is an external drive that incorporates a hardware encryption. If the problem persists, I really recommend to contact our tech support for further assistance.
Also if your drive is still under warranty, you can get a replacement.

Fingers crossed that either chkdsk or the populating work for you!
SuperSoph_WD
 

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I for one am very pleased to see a WD rep join our site! Thank-you!!
 

bunnybugs

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I really hope it all works out well for you.
My Passport is an external drive that incorporates a hardware encryption. If the problem persists, I really recommend to contact our tech support for further assistance.
Also if your drive is still under warranty, you can get a replacement.

Fingers crossed that either chkdsk or the populating work for you!
SuperSoph_WD

Update:
but it didn't require/asked me to restart O.O

*Update was successful
I'm going to try Populate then
 
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bunnybugs

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Update:


This happens after a long minute wait
-Volume Tab is not clickable and move-able
-On Portable Devices -- Yellow exclamation point appears
upon click that This device cannot start. (Code 10)
 

SuperSoph_WD

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Hi again, bunnybugs!

Unfortunately, Code 10 is indicating that the drive is probably failing.
I'd suggest to plug My Passport on another computer and see how it will react there?
Using another USB cable is also a way to test if the drive will stop lagging.
If the same error message is shown in the Device Manager of the second PC as well, the drive has failed and needs to be replaced. So I'd encourage you to contact our tech support and RMA it, you should be able to get a replacement and end the headache of troubleshooting the drive.
http://wdc.custhelp.com/app/answers/detail/a_id/8
http://support.wdc.com/contact/contact.asp?lang=en
I'm truly sorry for the bad experience you've been having with the WD My Passport. :(

Hope I was able to help out though!
SuperSoph_WD
 

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What I had to do with one of my WD external drives is that the actual SATA controller itself in the enclosure was failing. If you have nothing else you can do, you should be able to rip open the enclosure and plug the drive directly into the computer using a SATA cable. If it still doesn't work, the drive is toast.
 

Ahhzz

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I for one am very pleased to see a WD rep join our site! Thank-you!!
I'll second that. I just had to send my own passport in for replacement (repeated beeping). I prefer the WD blacks for most of my uses, and usually have good luck, but it's nice to know we've got a contact here if things aren't going "according to plan" :) thanks and *cheers*, Sophie.
 
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SuperSoph_WD

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What I had to do with one of my WD external drives is that the actual SATA controller itself in the enclosure was failing. If you have nothing else you can do, you should be able to rip open the enclosure and plug the drive directly into the computer using a SATA cable. If it still doesn't work, the drive is toast.
This is usually a good troubleshooting option for retrieving data from external drives that are out of warranty.
However, My Passport series are external drives incorporating a hardware encryption. Getting the drive out of the enclosure will make it impossible to access or use! That's why the best thing you can do is to try resolving the issue with the drive in the enclosure. Only if nothing works, the next best thing to do is contact a data recovery company or directly our tech support for further instructions.
Otherwise, it is true! External drives without a hardware encryption can be easily accessed without the enclosure, just by using a SATA cable as @Aquinus suggested.
Unfortunately, in your case this is not a good option, especially because it will void your warranty. Sorry. :(
 

SuperSoph_WD

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I'll second that. I just had to send my own passport in for replacement (repeated beeping). I prefer the WD blacks for most of my uses, and usually have good luck, but it's nice to know we've got a contact here if things are going "according to plan" :) thanks and *cheers*, Sophie.

Thank you for being so welcoming, guys! :)
Sorry for your Passport though, @Ahhzz
I'm glad to be here and help out with your storage solutions!

Cheers,
SuperSoph_WD
 
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