1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

freecom toughdrive not detected in my pc

Discussion in 'Storage' started by freebird_9924, Sep 9, 2008.

  1. freebird_9924

    Joined:
    Jan 27, 2007
    Messages:
    542 (0.20/day)
    Thanks Received:
    8
    Location:
    India
    Hello friends,
    i've recently purchased freecom toughdrive 250gb. It is detected without any problem in my laptop[vista home premium] but not detected with any usb ports in my pc [windows xp]

    i need to copy some files from my pc..

    plz let me know wht to do to make it detectable in my pc.

    ===================
    i mailed to freecom support, they replied
    I've not plugged another usb devices at a time and i;ve connected directly with usb cable of device itself.

    and blue light is seen when i plug to any usb port. but drive isnt detected.

    in device manager also i've checked, device working properly written there.

    Please guide me, wht is the problem? wht shd i do? i need to take my imp files from my pc to my laptop..


    Thanks.
    Last edited: Sep 10, 2008
  2. xfire

    xfire New Member

    Joined:
    Nov 22, 2007
    Messages:
    1,395 (0.58/day)
    Thanks Received:
    193
    Location:
    Hyderabad,India
    Whats the specs of ur PC?
    Plug in the drive before you start the computer and see if the BIOS detects it.
    to simplify what the freecom support said is that they feel the drive isn't getting enough power from your usb port and are asking you to un-plug any other devices connected to the the USB port to ensure max power is given to the drive. They say that the power problem could be fixed by using a Y-USB cable which will draw power from two USB ports. Normally they would send you one but since they dont know where you live they can't send you one.

    One way to check is to try a linux live CD.
  3. freebird_9924

    Joined:
    Jan 27, 2007
    Messages:
    542 (0.20/day)
    Thanks Received:
    8
    Location:
    India
    Thanks for reply.
    I've inserted it before turning on pc and opened bios. which option to check that?


    Blue coloured light is seen as soon as we plug in, does it indicates no power problem?
    Last edited: Sep 10, 2008
  4. xfire

    xfire New Member

    Joined:
    Nov 22, 2007
    Messages:
    1,395 (0.58/day)
    Thanks Received:
    193
    Location:
    Hyderabad,India
    You have to check in Standard settings but it most probably your mother board can't boot from USB drives. Do you have any Linux live CD's? It's one sure way to test it. Another problem might be that the freecom drive requires only USB 2.0 and what you have is a USB 1.0 . If so it can be fixed by getting a USB 2.0 PCI card.
    Do you know your motherboard company and model no?
    Download CPU-Z to give you that information.
  5. suraswami

    suraswami

    Joined:
    Apr 5, 2005
    Messages:
    6,054 (1.79/day)
    Thanks Received:
    790
    Location:
    Republic of Asia (a.k.a Irvine), CA
    Try using your USB ports at the back of your PC (in the back panel). Don't use the one on the front, sometimes those front ones does not give enough power.

    And when you try back ports, try combinations of ports (per try 2 ports) with your 'y' usb cable.

    I hope you are not using a usb hub right?
  6. freebird_9924

    Joined:
    Jan 27, 2007
    Messages:
    542 (0.20/day)
    Thanks Received:
    8
    Location:
    India
    Back and front all ports aren't detecting it.

    Yesterday i called my hardware engineer and he checked with usb 2.0 4 port card and by that card my hdd got detected.

    My motherboard also showing usb 1.1 and 2.0 both in bios and other usb devices are working with obboard all ports then y it's not detected my on onboardcard? :banghead:

    Is it still power problem or else?

    Thanks.


    Do i have to buy this card?
  7. freebird_9924

    Joined:
    Jan 27, 2007
    Messages:
    542 (0.20/day)
    Thanks Received:
    8
    Location:
    India
    freecom service is damm good.
    i mailed them my address and y-cable was delivered to my home within 2days. That's amazing. Free of charge.

    But y-cable is also not solving my problem.
    It's not detecting my hdd in pc. i'm adding 2 usb ports of y cable in pc [tried both front and back ports] and portat other end in freecom tough drive.
  8. xfire

    xfire New Member

    Joined:
    Nov 22, 2007
    Messages:
    1,395 (0.58/day)
    Thanks Received:
    193
    Location:
    Hyderabad,India
  9. freebird_9924

    Joined:
    Jan 27, 2007
    Messages:
    542 (0.20/day)
    Thanks Received:
    8
    Location:
    India
    AMD sempron 2600+
    1826.2MHZ core speed
    Bus speed 166MHZ
    Rated FSD 332
    Asus A7V400M-VX [1.03]
    256MB RAM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)

Share This Page