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girlfriends needs help with her computer, keeps restarting

Discussion in 'General Hardware' started by misiu22, Oct 6, 2009.

  1. misiu22 New Member

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    girlfriend calls, HELP my computer keeps restarting. lol
    so the problem:

    Her computer is constantly restarting when it gets to the WINDOWS XP loading screen and then shuts down.

    it will get to start windows normally, start windows in safe mode.. blah blah blah, and she enters start windows normally, get passed this screen then gets to the WINDOWS XP loading screen ( guessing thats the BOOT SCREEN) and restarts.

    please help

    thanks!
  2. DRDNA

    DRDNA

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    could be a virus but I would start with last know good settings first.
  3. misiu22 New Member

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    how does she get the " LAST KNOWN GOOD SETTING FIRST"?
  4. erocker

    erocker Super Moderator Staff Member

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    The only way I can see fixing it would be using the Windows disk to do a recovery since you cannot get into Windows.
    misiu22 says thanks.
  5. IINexusII

    IINexusII

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    same place you go to boot safe mode, theres an option for last known good setting
    misiu22 says thanks.
  6. DRDNA

    DRDNA

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    Press f8 key while booting brings you to a black screen with white letters ..pick last know good configuration and see if it boots up.WELCOME to TPU!
    Last edited: Oct 6, 2009
  7. misiu22 New Member

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    okay she just did that, didn't need to press f8 since it brings her to the screen with the white letters each time she restarts, she pressed on "last known good configuration" and it restarted at the WINDOWS XP loading screen again.
  8. El Fiendo

    El Fiendo

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    Sounds like the W32.Vitro / Virut. If it is, the only known solution is a complete format and reinstall. If it is the Vitro / Virut virus, any USB sticks that have touched that laptop since its been infected are also infected. The reason I say this virus is it exhibits the exact symptoms you describe and has been getting more common.

    Hopefully it isn't but there's a name for you to research.
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  9. DRDNA

    DRDNA

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    I think your options are limited...reformatt with the computers restore disks (I would save data first !!!!) maybe remove the drive and run error checking on the lappy harddrive and fix ..its worked for me lots of times.....GL

    EDIT: I also agree with Fiendo Too as I said in my first post.
  10. misiu22 New Member

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    shit this is a lot of stuff for a girl to do. hmmm you think if she puts in a recovery disk and does the recovery if that would work? or does she really need to do a whole reformat?
  11. DRDNA

    DRDNA

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    I believe the restore disks actually reformat everything except the hidden partition.
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  12. CDdude55

    CDdude55 Crazy 4 TPU!!!

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    Definitely do a reformat for Viruses.

    Its not hard, what i do is take the Windows CD and put it in my disk drive, then i restart the system and boot from the CD (you may have to go into your BIOS and set your CD drive as your first boot device). Once it boots up you need to delete the partition and once deleted you can reinstall your OS on the new/fresh partition.

    If its to much just go to google and it should walk you through the process.
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  13. DRDNA

    DRDNA

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    Hey misiu22 just curious , where you from?
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  14. Arrakis+9

    Arrakis+9

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    just to make sure it isnt some sort of hardware failure press F8 after the system posts while windows is booting up, it should bring you to a big list of options on how to start up windows. select disable shut down on system failure, if the system blue screens type in the stop message in microsoft's website under the search bar. hope this helps :)
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  15. misiu22 New Member

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    Ontario, Canada.

    Windsor to be exact
  16. DRDNA

    DRDNA

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    Nice ...right across the lake from me..Rochester NY:roll:
  17. misiu22 New Member

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    ahah nice, never been there.

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