Last night my dad told me he was having problems with his Windows 8 laptop. His Norton Internet Security wouldn't open from the desktop shortcut, and the start menu shortcut for it would sometimes take him to Netflix.com. He said this all started after he used the wifi at a local coffee shop. I tried MalwareBytes and Avast, and both would hang while trying to update. In Safe mode, Norton worked, but found nothing, and I was able to run Avast's boot scan, but that also found nothing. Since graduating I've become the family IT guy, but my experience is really lacking. Now I'm left looking to people who actually know what they're doing for help.