Update #4 12-29-09 Apparently I voided my warranty tinkering around inside the laptop sometime before now (I must have moved a void sticker). I can't resist knowing whats inside and this time it looks like it cost me $175. At least the repair shop CAN get me another shell for the laptop, they don't seem to exist on the internet in the wild. Hopefully I can pay rent still... Update #3 12-28-09 I just got off the phone with a local store, Im bringing it in later today. The technician thinks its covered. Update #2, 4 out of 6 of the service centers are not HP service centers even though they carry the certification...the other two are closed today (Sunday) so I will call them tomorrow. 19204978367 Update: 12-27-09 I just got off the phone with HP Business tech (They did just get a new number, so maybe Shivprasad P did not know it yet, after reviewing the chat and after I proposed my case (mainly Kenshai's point) they arranged to have a technician look at it without the service charge if it is to expensive of a repair and is not under warranty. If they decide it is under warranty they will order the parts and fix it. This is the kind of compromise I was looking for in the first place online. P.S. the new business notebook support number is: 18003345144 Today I got home at about 11pm, my laptop had been sitting in my car at about -15 degrees. When I got inside I opened my laptop (Elitebook 2730P) and the hinge did not move, instead, the back of my laptop cracked. Here is the conversation between myself and HP's support. At this point I dialed the number provided (18004746836) and was told they could not help me as it is a business laptop. I was transfered to a number that does not have a working staff at the time I called. This is "Level 3" Business support I cannot afford to fix this, my budget right now is around $25, thats not even enough to get the laptop back if I send it in. I did not damage the notebook it should be covered in the warranty. If any of you have any input I would greatly appreciate it. I need my notebook for work and school. Anyone out there have a direct line to a supervisor? I bought a $1800 laptop from these guys less than a year ago, help me make sure HP is not screwing any of us who buy from them. Images This first images shows the fracture in the case. This image shows how the top panel of the shell has detached from the side. You can see how much the fracture has moved the lcd, its at least a 5mm offset as well as seeing how the top panel is no longer connected. Same as last. The back panel, the large one that says 3d guard is actually bent near the hinge, it can be seen in full size.