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HP TX2500Z Tablet - Touchscreen Cracked

Discussion in 'General Hardware' started by corrykid, May 15, 2009.

  1. corrykid New Member

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    A few months ago I cracked my screen on my tablet. I removed it out of the case, opened it, and it had four little cracks at the top, which after a month started to continue down the screen. This is what it currently looks like (see picture).

    Do you think that the warranty(I bought it new from HP.com) will cover a replacement? Or is can I replace it myself, and at what cost?

    [​IMG]
  2. DanishDevil

    DanishDevil

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    Unless you have a warranty that covers accidental damage, they won't cover it. I have no idea what it would cost to replace on your own.
  3. corrykid New Member

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    It wasn't dropped, or misused though. It wasn't accidental.
  4. DanishDevil

    DanishDevil

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    From the looks of it, since you didn't tell them right away, they'll probably say that you dropped it or punched it. You should have told them right when you noticed the cracks.
  5. KieranD

    KieranD

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    they wouldnt send my mate a new power supply for his laptop not even if he paid for it so i doubt they will fix the screen
  6. a_ump

    a_ump

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    yea danish hit the nail on the head, you may say w/e to HP but that type of damage could be caused by a bunch of things, and they're going to say owner abuse pretty much. However had you sent it to them when you first noticed the cracks, depending on where they where and visibility, it could have been a very different story.
  7. DanishDevil

    DanishDevil

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    Technically, recognizing the small cracks and not doing anything about it would be considered owner's negligence, which would void the warranty on the screen.
  8. corrykid New Member

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    Wow that sucks. Logitech has much better support.
  9. DanishDevil

    DanishDevil

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    I never said not to try...
  10. corrykid New Member

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    The problem is, I'd rather not send my unit in for a maybe. I have EVERYTHING on this computer, it's not only my personal computer, it's my business computer. I'm a graphic designer, and I can't have 2 weeks of down time for possibly getting it fixed. Also I have, uh, programs that lets say weren't quite bought for retail price... In fact they weren't bought at all.
  11. pbmaster

    pbmaster New Member

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    From what I understand it's procedure to wipe a HDD clean when the comp is sent in for repair. That may vary though depending on what's being done to it, but that's what happened to a few of the messed up nVidia chipset lappys that came through our shop. So, make backups if you decide to send it off. It won't hurt to see what they say though. Never know until you ask.
  12. corrykid New Member

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    I guess, PB Master, Where do you work?

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